ABSTRACT
The
main purpose of this study is to find out the problems of communication on secretaries
in banks using the First Bank as a study.
In
line with this, three research questions were framed. The sample size used was
so of the senior and middle level executive from different department of the first
bank to whom questionnaires were distributed. Their responses were analyzed and
this led to the following findings.
·
Communication
integrates Secretaries functions in banks
·
Poor
communication could lead to industrial unrest
·
Improper
functioning of communication of a Secretaries in Banks could be caused by delay
in information circulation, misinterpretation of message, improper circulation
by the messengers and non posting of information on the notice board.
·
Communication
barriers exist in secretaries in first bank
·
Communication
system is ineffective in secretaries in first bank
·
Effective
communication can enhance and sustain good human business relations
·
Secretaries
in Banksal productivity could be adversely affected when communication is full
of barriers
·
Good
business opportunities could be lost through communication ineffectiveness
·
The
productivity of secretaries in first bank is high because there is no immediate
substitute.
·
Ineffective
communication is a major contributor to loss of viable business opportunities
It was
therefore recommended that
-
The
need for elaborate and clearly written down procedure for communication cannot
be over emphasized
-
The
two way communication system must be jettisoned
-
Communicating
messages that are of either short-run or long-run importance should be done early
enough
-
SECRETARIES
IN FIRST BANK is advised to ensure that the communication barriers that exist
in the Secretaries in Banks should adequately contain.
-
Secretaries
in Banks should occasionally organize seminars, workshops, conference etc.
-
Management
must have a genuine willingness to share information with employees.
TABLE
OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER
ONE
1.0 INTRODUCTION
1.1 Background
of the study
1.2 Statement
of the problem
1.3 Objective
of the study
1.4 Significance
of the study
1.5 Scope
of the study
1.6 Research
questions
1.7 Definition
of terms.
CHAPTER
TWO
REVIEW
OF RELATED LITERATURE
2.0 Introduction
2.1 Communication
defined
2.2 Types
of communication
2.3 Types
of Communication
2.4 Effective
Communication Strategies
2.5 Barriers
of Effective Communication
2.6 The Effects of Modern Communication
Equipment on Secretarial Performance
CHAPTER
THREE
RESEARCH
METHODOLOGY
3.0 Introduction
3.1 Research
Design
3.2 Area
of the study
3.3 Population
of the study
3.4 Sample
size And Sampling Procedure
3.5 Instrument
for data collection
3.6 Validity
of instrument used
3.7 Method
of data analysis.
CHAPTER
FOUR
4.0 DATA
ANALYSIS AND INTERPRETATION
4.1 Introduction
4.2 Data
analysis
CHAPTER
FIVE
5.0 SUMMARY,
CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
CHAPTER
ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Communication is a
discipline that embraces all aspect of human life. It informs all our actions
and inaction in relations to others and it takes place all the time. It can
manifest itself in symbolic, verbal and non-verbal forms we can communicate
with all apart of our body, our posture, smile and even the dress we put on
communicate one thing of the other.
Different scholars have
defined the word communication variously. However, there is the central theme
that runs through all these definitions. That is the giving of information,
ideas, opinions attitudes etc. By one person or group of persons to another
person or group of persons
Communication
particularly in a business secretaries in banks provides a means by which
people in the secretaries in banks interact, exchange information, ideas, plan
proposal and execute them. It is a medium through which relationships are
established and maintained. It is also a means by which commendation is given
and condemnation is handed down.
Communication helps to
orientate secretaries to their jobs as well as helping the supervisors monitor
activates of the secretaries. Communication is an extremely invaluable asset in
human secretaries in banks. His is because at all levels in the secretaries in
banks among and between executives, managers, staff, supervisors, foremen and
employees, the communication process is always in action conveying information,
ideas, attitude and feelings among individuals and groups
Communication affects all
the management function since none of them can be effectively performed without
it. Plans and innovation cannot be executed unless they are communicated to
those who will carry them out. The secretaries in banksal structure is designed
to set up channels of communication through which information is passed
downwards, upwards, horizontally or laterally.
Interference are barriers
to effective communication because of changes in a desired direction.
The effectiveness of
communication discourages better performance, high productivity and job
satisfaction in a secretaries in banks. This reduces the essentials for the
internal functioning of a secretaries in banks, which could integrate the
managerial; functions.
The problems in a
secretaries in banks as a result of communication problems reduce and obstruct
the chance of such a secretaries in banks achieving their goals.
For the purpose of this
study we shall focus all our attention on the major courses of communication
problems with a particular emphasis on the Mercedes Benze Anambra motor
manufacturing company (MB-secretaries in first bank)
Mb – secretaries in first
bank limited was incorporated on January 17, 1977 and the plant was
commissioned on July 8, 1980 by the firs executive president of Nigeria, Alhaji
Shehu Shagari. It started official production in January 1981 and has to date
made enable mark on the nation’s industrial growth, adding over 25,000 vehicles
to the nation’s transportation sector, backed up effectively with a network of
over 36 after-sales service pints and spare parts supply depots. The first
bank’s central spare parts deport stocks over 35, 000 line items
Mercedes Benz secretaries
in first bank is a joint ventures between the federal government of Nigeria and
the Daimler Chryster Ag. Mb secretaries in first bank manufacturers commercial
vehicles and leads in the commercial vehicles markets from five tine payload
and above in Nigeria. The plant, which occupies a sprawling 300,000 square
meter site in Emene, near Enugu, is a shine example of a profitable and viable
economic and technological corporation between the government and people of Nigeria
and Daimler Chrysler Ag and so there exists a combination of white/black system
of administration. As a result of the white/black relationship there are time
when one system administration disagree with other both in the formulation and
implementation due to communication problems.
1.2 STATEMENT OF THE PROBLEMS
Communication is a very
important instrument in every secretaries in banks.
The problems of effective
communication is pre-requisite for improper understanding and interaction of
people in a secretaries in banks. Poor communication system makes for
ineffective and inefficient management and this affects the preset goals. Some
of these problems include
Lack of proper channel of
communication in the secretaries in banks. This can explain why there still
exist, situation where minor problems which could be sorted out by discussion and
understanding between the secretaries and the management escalate into major
problems which causes some set back in the first bank.
The management is not
willing to share information with employees. As a result secretaries normally
get information from the grapevine which usually lead to unfavorable actions in
the first bank.
Mb – secretaries in first
bank is a multi-national first bank that carries
information from different parts of the federation and outside the country too.
The information is so much that the channels cannot handle all the messages
that are been sent. Sometimes the telephone lines cannot get through of all the
lines are in use at the same time. This information overload occurs when ore
message are transmitted than the human receiver can handle, this leads to
reduced efficiency.
Since the first bank does
not fully consider communication as a very important aspect of the secretaries
in banks and therefore allows communication gaps to exist between it and the
secretaries the productivity level of the first bank will suffer.
1.3 OBJECTIVES/PURPOSE OF THE STUDY
The objective/purpose of
the study is to survey the effect of communication barriers to secretaries in
banks. The smooth operation of any business undertaking lies largely on its
efficiency in the circulation of information with and outside the secretaries
in banks and the presences of barriers in this circulation could be very
disastrous therefore the researcher is going to
i.
To
determine communication problems create improper coordination of the
secretaries in Banksal functions
ii.
To find
out the communication channel that exist in Mb-Secretaries in first bank
iii.
To
determine it the desired secretaries in Banksal goals achieved through this
communication channels
iv.
To find
out if good business opportunities be lost by a secretaries in banks through
communication ineffectiveness.
1.4 SIGNFICANE OF THE STUDY
It is through
communication that understanding information, motivation cooperation and job
satisfaction necessary for groups efforts is being provided. Better communication
get better job performance and more work satisfaction. Secretaries in first
bank the challenges posed ineffective communication in the part of the
management and the staff nearly grounded the multi-national promising
enterprise that has supplied succor to teeming population made up of nigerian
and expertise so it is believed that the analysis of data, findings and
solutions proffered in this write-up will be beneficial to;
i.
Who will
make use of the communication to solve any problem arising from ineffective
communication.
ii.
Managers
of other companies in the course of improving their knowledge will find this
write-up useful in that they will not want to fall into the same unfortunate
situation before implementing the solution proffered in this study.
iii.
Although already
dealt with by many authors, it is believed that this is yet another
contribution to such existing materials. Also students and other researchers
who may want to carry out a project of this nature will use this as a reference
point
1.5 SCOPE OF THE STUDY
The object of this
research work is to fine out the effect of communication barriers on
secretaries in banks. Its scope is limited to secretaries in banks under study.
However, this study will go a little further to discuss communication in some
details.
1.6 RESEARCH QUESTION
i. Does communication problems create
improper coordination of secretaries in banks.
ii. What is the communication channel that
exist in secretaries in first ban
III.
Are
desired secretaries in banks goals achieved through this communication channels
IV.
Can good
business opportunities be lost be an secretaries in banks through communication
ineffectiveness.
1.7 DEFINITION
OF TERMS
Achievement: the successful finishing or gaining of something
especially through skill or hard work.
Barriers: objects consciously or unconsciously placed in the
way that prevents other objects from going forward or backwards.
Bypassing: when the sender and the receiver of a message
allubuted different meaning to the same words or use different word through
intending the same meaning
Communication: the process of sending and receiving messages.
Furthermore, it is the passing on of idea, information, order, including the
acceptance and understanding of such by the recipients.
Communication audit: a tool for auditing communication
polices, network and activities.
Communication effectiveness: the achievement of
communication objectives, the achievement of desired communication effect
Communicator: the sender or an originator of message
Effect: responses to a message, request or inquires sent to
the sender by the receiver of a message
Filtering: propensity of people sitting out unfavorable
information from a message before passing on the information.
Impact: the force of an idea, invention action of one on
another. It is also the force of one object hitting another.
Information overload: situation in which excess massagers
flow through the channels of communication.
Click “DOWNLOAD NOW” below to get the complete Projects
FOR QUICK HELP CHAT WITH US NOW!
+(234) 0814 780 1594
Login To Comment