TABLE OF CONTENTS
Title
page i
Certification
ii
Dedication iii
Acknowledgements iv
Table
of contents vi
Abstract
ix
CHAPTER ONE: INTRODUCTION
1.1
Background to the study 1
1.2
Objectives of the study 3
1.3
Statement of the problem 4
1.4
Significant of the study 4
1.5
Scope of the study 4
1.6
Limitations to the study 5
1.7
Definition of terms 5
CHAPTER TWO: REVIEW OF RELATED
2.1
Introduction 6
2.2
The concept of communication 7
2.3
Concept of organization 8
2.4
Organizational communications 9
2.5
The structure of organizational communication 11
2.6
Formal and informal communication channels 14
2.7
Flow of information in the organisation 17
2.8
Functions of organizational communication 18
CHAPTER THREE: METHODS AND PROCEDURES
OF DATA COLLECTION
3.
0 Research methodology 21
3.1
Research design 21
3.2
Sources of data 21
3.3
Data collection instruments 22
3.4
Research population and sample size 23
3.5
Sampling procedure employed 24
3.6
Method of data analysis 24
CHAPTER FOUR: DATA PRESENTATION AND
ANALYSIS
4.1
Introduction 25
4.2
Summary of findings 31
CHAPTER FIVE: SUMMARY,
RECOMMENDATIONS AND CONCLUSION
5.1
Summary 32
5.2
Recommendations 33
5.3
Conclusion 33
References 35
Appendix 36
ABSTRACT
It is the contention of this
researcher that in an organisation, communication describes the process by
which managers establish a degree of “commonness” with their employees and with
their external public. To that extent, communication is the vehicle by which
information and human attitudes are exchanged with others. Simply put,
communication is the “glue” that holds business together, for without some form
of communication, the managerial functions of planning, organizing, leading and
controlling could not be performed. As organisation grow larger and the world
“grows smaller”, an increasing interdependence is created among people and
within organisation, which multiplies the need for effective communication.
This project discusses the importance of communication in enhancing the goals
of a business enterprise by defining the concept of communication from the
perspective of the human relations school; it also dwells on the influence of
electronic communication in the face of globalization, competition and
cooperation. It envisions what need to be done by organisation by making
appropriate recommendations generated through the findings of the study.
CHAPTER
ONE
INTRODUCTION
1.1 BACKGROUND TO THE STUDY
All
of us have been communicating with others since our infancy, the process of
transmitting information from an individual or group to another is a very
complex process with many sources of potential error, Communication has always
been and is still an important aspect of daily living especially so in a
commercial organisation which is geared towards optimal profit maximization.
Many
people practice the art of communication, the government of a nation to its
populace, the teacher to his students, mother to daughter or son, superior to
subordinate, manager to supervisor, husband to wife, buyer to seller et cetera.
People
who work in an organisation typically spend over 75% of their time in
interpersonal situation, thus, it is no surprise to find out that the root of a
large number of organizational problems is poor communication skills. However,
not every communication is effective. Effective communication is an essential
component of organization’s success whether it is at the inter-personal,
inter-group, organizational or external level. Communication is essential to
all the operatives of business since it is the variable within the organisation
that holds them together. It is like the glue used in binding models. This glue
holds the various parts together, without the process of communication, the
various parts of an organization would not be bound together and the
organisation would neither exist nor survive Thus, communication is the binding
element of a business and governmental organisations, in order to be successful
and to attain its goals, an organisation need people who can communicate
effectively.
Communication
takes different forms, it could be oral, written, non-verbal or electronic.
Sometimes, in order to pass on messages to others, one has to use language
(symbols), gestures, drawings that stand for ideas that are intended to convey.
These symbols could be ones that other people organize and accept.
Communication
is not just giving of information, it involves the giving of understandable
information and receiving understanding the messages involved to the extent
that the receiver is able to respond by taking appropriate action and or
reaction. Communication is the process by which we share our reality with
others. Effective communication makes information flow freely from one person
to the other in an organisation. It is a continuous process which applies to
all levels of organizational hierarchy.
Communication
can be defined as a process of transmitting thought, sharing of and imparting
of information, it is the giving of understandable message. It is the
transmitting of messages and linking of people, it is the conveying and
exchanging of messages, it is the creating and exchanging of messages within a
network of interdependent relationship et cetera.
By
whatever name one may wish to call communication, one thing is very clear,
communication touches on every sphere of human endeavor. It serves as an instrument
of social interaction and it helps us to understand ourselves, it is the medium
through which relationships are established, extended and maintained.
Communication provides the means by which people in business politics and other
professions act and interact, share and exchange information and ideas, develop
plans, proposals and policies, make decisions and coordinate activities.
1.2 OBJECTIVES OF THE STUDY
The
primary objectives of this study is to satisfy the requirement for the award of
National Diploma (ND) in purchasing and supply awarded by Purchasing and Supply
department institute of finance and management studies kwara state polytechnic,
Ilorin.
Objectives
of this study if examine the impact of communication in archiving organization
objectives.
1.3 STATEMENT
OF THE PROBLEM
The
objectives of he project from the notion of situating the impact of
communication to the attainment of organizational goals. It is important to
conceptualize the significance of effective communication in the context of growth and survival of an enterprise since
an organizational come into being in order to make communication possible with
all those who are working within it and with those who have reasons for doing
business with it.
1.4 SIGNIFICANT OF THE STUDY
ü This
study is significant because it will revel those aspect of the communication
that the management must intensify effort is to improve the present communication
practices.
ü The
study is also significant because it will broaden the researchers knowledge on
communication
ü It
will provide reference source to further research
1.5 SCOPE OF THE STUDY
The
scope of the study will be limited to impacts of communication in achieving
organizational objectives. Various aspect of communication such as definition
of organization, goals of commercial organization, definition of communication
etc. will thoroughly delt in the course of the study.
1.6 LIMITATIONS
Some
impediments problem encountered in the course of this research includes non availability
of sufficient and current materials for the research, poor response in
responding to and returning the questionnaire by the respondents and lastly,
limited time in running around in distributing and collecting questionnaire and
typesetting of the research work. However, all effort were made to ensure that
these identified constraints do not impact negatively on an in-depth research
work.
1.7
DEFINITION OF TERMS
The following terms are
used in the course of this study this includes as such, their operational
meaning are provided below:
Communication:
Is defined as the transfer of information, idea or message from one person or a
group to another with the use of a sign, symbol, words etc. to convey message,
information between an individual and organisations towards goal
accomplishment.
Organization:
Can be defined as the process of identifying and grouping the work to be
performed, defining delegated responsibility and authority and establishing for
the purpose of enabling people to work effectively together in accomplishing
the objectives of an organization. .
Development:
A development is an event which is likely to have a positive effect on an
existing situation in an organization.
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