TABLE OF
CONTENTS.
Title page
Approval page
Acknowledgment
Table of contents
Chapter one
Background of the study
1.2
Statement of the problem
1.3
Purpose of the study
1.4
Delimitation of the study
1.5
Significant of the study
1.6
Assumption of the study
1.7
Research question
1.8
Definition of terms
Chapter two
Literature Review
An overview of the roles of secretary
The Responsibilities / Duties of
secretaries in Communication industries
The true image of secretaries in
Communication industries
The roles of secretary in
developing the office
The roles of secretary in selected
communication
Secretary as a personal officer
Factors responsible for
Non-application of secretary roles
Effects on the performance of
secretaries
Chapter three
Methodology
3.1
Area of study
3.2
Instrumentation
3.3
Population and size
3.4
Method of data collection
3.5
Method of data Analysis
3.6
Validation of Instrument
Chapter Four
Presentation and Data Analysis
4.1
Research Question
Chapter five
Summary of Findings, Conclusion and
recommendation
Discussion of findings
Summary of findings
Conclusion
Recommendation
Limitation of the study
Suggestion for further studies
Reference
Questionnaire
ABSTACT
This study examined roles and
performance efficiency and effectively of secretaries in modern communication
industries in Enugu Urban.
People hold different opinions about
the secretaries roles. they fail to
understand that the secretary is an important officer in every communication
industry and her contributions and effectiveness can either enhance or diminish the efficiency of an industry.
The study also seek to find out
whether lack of appreciate communicating machine affect the roles of
secretaries. It went further to stress
whether lack of knowledge of the administrative principles may hinder
secretarial roles, whether executives do not give the secretaries free-hand to
implement the necessary administrative principles.
In collecting data, the study was
designed to cover selected communication industries as the population through
sampling of the secretaries. The population were made up of 100 people and the
researcher made use of questionnaire which was distributed to the
respondent. Was later collected.
It was concluded that regular
seminars, workshops and conferences should be
organized for the secretaries in order to up-date thir knowledge and
experience on the secretarial profession and that the employers should work
hand-in-hand with their secretaries, be able to delegate duties to them and
provide enough working equipment for carrying out their duties.
CHAPTER
ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The name NTA means
Nigeria Television Authority. The
station has brought forth over thirty other television stations in different
parts of Nigeria. It is headed by a general manager and six
other managers who help in day to day running of business. Nigeria Television Authority being a very big
family has some roles they play as a communication Industry and these include:
1.
To inform, entertain and enlighten their audience,
maintaining its leadership position in Television broadcasting
2.
Enrich the life of Nigerians by influencing positively
his social, cultural, economic, political and technological thinking through a
wide choice of programmes; to mention but a few.
Nevertheless, the roles they play in communication Industry seem
to be carrying them away
from giving their secretaries chana to contribute our play their roles effectively in the
communication industry. They indulge in
using their journalists and reporters for any information they need. Managers and staff in the communication
industries have equally acquired the knowledge of the use of modern office
equipments like computers, tapes, and disc for information recording and report
writing thereby neglecting the roles of efficient and effective secretaries
especially when it comes to profession and effective secretaries especially
when it comes to profession.
Most of the employees in communication industries are
mainly journalists, reporters/correspondent. And news casters with just a few
copy typists. The few secretaries there
are not always recognized let alone givng them ample opportunity to exhibit
their initiatives. An investigation into
Nigeria Television Authority proves that the secretaries there are not
receiving adequate attention needed to motivate them and that when it comes to
promotion, they are not promoted as and at when due; compared with their
counterparts in other professions. The
bitter part of it all is that they see people whom they academically occupying
higher positions and secretaries find themselves subordinate to incompleted
ones as their boss.
All these norm and
problems faced by secretaries pushed the researcher into carrying out a
survey of the roles and performance efficiency and effectively of secretaries
in modern communication industries in Enugu Urban.
1.2
STATEMENT OF THE PROBLEM
In most offices today,
objectives are difficult to realize.
These in
most cases have been blamed
on the secretaries who are the mirror of the executives.
To a large extent of
their responsibility and thus limits the scope of their job to only typing
documents which is always full of errors and taking dictations which they
cannot even transcribe accurately.
In some communication industries, there exist communication
break-down which results from poor relationship of the so-called secretaries
some secretaries do not know how to answer, call, some do not know how to
deliver messages and this hinders effective communication. The importance of adequate information
management flow to employees in organization cannot be over emphasized.
The success of an industry to a large extent is determined
by how objective are effectively realized.
This in actual sense has to be done with the co-operation and efficiency
of secretary.
In addition, some executive, also contribute to a number of
pitfalls in communication industry. For
instance, some of them do not allow their secretaries and employees to share in
the organizational policies nor express their opinion on what they feel would
help to achieve the industrial goals. In
this case, the boss or executive may not see it as the right of secretary to
play such roles.
The problem of this research project therefore is aimed at
finding about the roles and performance efficiency and effectively of
secretaries in communication industries since there has not been adequate
literature written towards identifying these problems and how to curb
them. The researcher views it pertinent
to sought and investigate these problems
and make proper recommendations and suggestions towards solving them.
1.3
PURPOSE PF THE STUDY
1.
The main purpose of the study is to determine the roles
and performance efficiency and effectively of secretaries in modern
communication industries in Enugu Urban.
Specifically the study is aimed at:
2.
Finding out if secretaries are efficient and effective
in performing the roles.
3.
Finding out the
problems they encounter performing those functions.
4.
Determining if such roles enhances the operational
success of the communication industries.
5.
Recommending other ways improving operational
efficiency and effectively of secretaries in those communication industries.
1.4
DELIMITATION OF THE STUDY
This study is delimited to
the roles and performance efficiency
and effectivity of secretaries in modern
communication industries in Enugu Urban.
1.5
SIGNIFICANE OF THE STUDY
It is a fact that in some
organizational setup, secretaries are
confused as to what exactly
constitute their roles. This made the
researcher to undertake the survey into the roles of secretaries in
communication industries.
By
identifying these problems, the study would help in creating
and motivating,
co-operation and encouraging work environment for the secretary and other
employees.
On the part of executive, it will enable them understand
that there are benefits accruing to allowing their secretaries prform their
duties and implement certain principles which will help in achieving
organizational goa.
It will also portray to secretaries that they are the
mirror image of the organization which calls for all round diligency and
efficiency i.e approach, modesty in dressing and occupational excellence.
It will enable the organization appreciate a mutual
understanding between the secretaries and the boss as this will enhance
collective pursue of organizational goal.
1.6
ASSUMPTION OF THE STUDY
If this research is
successfully carried out it will relieve the
executives of certain
administrative responsibilities as they will delegate duties to their
secretaries appropriately. Educational background of qualified secretaries
which calls for their special need and importance in communication industries
and offices at large.
It will also reveal to an extent the educational background
of qualified secretaries which calls for their special need and importance in
communication industrious and exercise caution in executing their duties as any
deviation will mar the image of the organization in the business word.
This research will also show the communication industries
that secretaries are indispensable and irreplaceable tool in the industry no
matte the extent of technology evolution.
The research will also show the communication industries
that secretaries are indispensable and irreplaceable tool in the industry no
matter the extent of technology evolution.
The research will also boost the ego of secretaries among
their professional counterparts instead of limiting them to only typing
documents.
It will also explore the task ahead to the student
secretaries, which make them serious in their training.
1.7
RESEARCH QUESTION
The following research
questions were formulated to guide the study:
1.
What roles do secretaries perform in modern
communication industries in Enugu Urban?
2.
How far are the secretaries efficient and effective in
performing those function?
3.
What problems do they encounter in performing those
role?
4.
How far do the roles increase productivity in those
communication industries?
5.
What recommendations are necessary for improved
performance of secretaries in modern communication industries in Enugu Urban?
1.8
DEFINITION OF TERMS
ROLES
Duties for which persons are
accountable for. The term can be equated
with duty, activities or authorities.
Roles refer to the mental and physical activities which must be
performed to carry out a task or duty.
EFFICIENCY: This
is the ability to produce the desired result.
SECRETARY
An
employee who posses a mastery of office skills, who demonstrates the ability to
assume responsibility without direct supervision, who exercises initiative and
judgment and who make decision within the scope of assigned authority.
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