This study was carried out to investigate. The effects of modern office automation on
the productivity of secretaries in Government parastatals in Enugu State (A
case study of UNTH, Enugu).
In order to
obtain the required information, questionnaires were administered to
secretaries in Administration through UNTH, Enugu. Data collected are presented under discussions
and findings in chapter four.
data collected, the researcher was able to identify the effects of automation
in the productivity of secretaries. It
was revealed that technology (office automation) aids the secretary to a large
extent in discharging of her duties.
However, for these newly introduced equipment to function, and to bring
the designed goals, someone is always needed in the office a person who can be
said to be missing, link in an
organisation when not present the secretary.
In the sam vein, majority of the respondents were of the view that
introduction of modern office automation lead to training and retraining of
summation, the finding of this research work was that technology has had a
tremendours effects on the jobs of today secretary. It was also deduced that technology has
helped rised the productivity of secretaries in the recent years based on the
findings, the researcher concluded that technology cannot endanger the further
prospect of flexible secretary.
recommendations proffered that student should be trained practically with most
of these office automation. Organization
have the duty to send secretaries on new courses or refresher course from time
to time. And they should acquired modern
office automation to improve the productivity of their secretaries.
TABLE OF CONTENTS
Table of content
of the study
1.2 Statement of the problem
1.3 Objective or purpose of the study
1.4 Significance of the study
1.5 Delimitations of the study
1.6 Research questions
1.7 Definition of terms
2.1 Definition of office automation
of modern automation to the secretary
of modern office automation
2.4 Definition of office
Technology & its effect on the productivity of
3.1 The research design
3.2 Area of the study
3.3 Population of the study
3.4 The sample and sampling technique
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Method of data analysis
3.9 Method of data analysis
4.0 Data Presentation and Results
5.0 Discussions of results
5.1 Discussion of results
5.4 Suggestion for further research
5.5 Limitation of the study
1.1 BACKGROUND OF THE STUDY
Work was the major activities of man
before the industrial revolution, that was the period marked with mechanization
of work, presently computed is representing mechanization thereby turning the
work into automation.
The 21st century has witnessed a lot
of advancement both n science and technology.
This advancement has been growing rapidly since the end of the second
world war both in manufacturing, aviation, medicine, engineering, finance and
administration, such advances has affected adversely in all aspects of
life. These technological advancement
includes the modern office automation which we use in our day to day activities
in the business organizations.
However modern automation in all
works of life does not exempt secretarial productivity. The required unchanged while the procedure
continues to change as more and more sophisticated machines are introduced in
The impact brought about by the
invention of the new office machines are immeasurable many of those office
automation out-ways the secretaries performance due to their effectiveness,
speed and time saving. The introduction
of most office automation might go as far as costing secretaries their jobs as
a result of limited numbers being employed.
The fear of cost of craftsmanship as
new product (automation) replaces the old ones”
becomes the issue at stake.
Consequently, the issue of bearing extra cost in training and retraining
secretaries to get accustomed with these inventions becomes a problem.
These and many other reasons
motivated the researchers into investigating and ascertaining how true these
statement are with regards to the effect of modern office automation to the
productivity of secretaries in Government parastatals such as university of Nigeria
Teaching Hospital (UNTH) Enugu.
1.2 STATEMENT OF PROBLEM
The world is undergoing a rapid
change due to the innovation of modern automation as we are the new millennium
and the evolution continues and government in Enugu state, in order to cope
with the modern age needs to know the effects of all these automated machines.
What are the effects of these changes
on the productivity of secretaries in the office, hr ability to cope, her job
security, her relevance to the office work for which she is employed and moreover,
the training which is to prepare her to
meet the challenges of her over-changing work environment.
For Government parastatals to equip
their office with modern automation they need enough capital to import these
machines since they are not produced in Nigeria.
Modern office automation as we know
needs expertise as regards to repair and procurement of spare marts.
Some of these automated machines need
suitable environment like air-conditioned room, isolated pace and wide space.
For government parastatals, University of Nigeria Teaching Hospital. (UNTH) Enugu to acquire these equipment, they
will have to re-adjust their environment to suit the new machines that is to
This research, using university of
Nigeria teaching Hospital (UNTH) Enugu is aimed at finding answers to these
1. What are the effects of modern office
automation on the productivity of secretaries in UNTH, Enugu?
2. What are the problems secretaries’
encounters in suing those automation?
3. What type of modern office automation
used in our offices today?
4. What are the recommendations on how
the secretaries can make maximal use of this modern office automation? Of
modern office automation.
1.3 SIGNIFICANCE OF THE STUDY
The research is carried out in the
sense that its findings will reassure the secretaries who think their skill is
no longer useful in the office as a result of the introduction of new modern
automation. This ought to be done in order to boost their morale and increaser
their productivity as well.
It will also be useful to both
practicing secretaries and secretaries to be, not to fear about the future
prospect of their profession, the study will also be very handy to various institutions where
secretaries are trained to design healthy training programmes for secretaries
sin schools so that experience gained will
be useful in the world of work if all the study will be immensely
important to the general public especially the government parastatals to
appreciate the best way to make sue of automation available to them.
1.4 DELIMINATIONS OF THE STUDY
The scope of this study is based on
the university of Nigeria Teaching Hospital (UNTH) Enugu Only, where Enugu
North L.G.A. of Enugu State, Nigeria
1.5 RESEARCH QUESITONS
The following questions were
1. What are the effects of modern
automation on the productivity of secretaries?
2. What are the problems secretaries
encounter in suing those automation?
3. How far are the type of modern
automation used in our offices today?
4. What are your recommendations on how
to make maximal us of modern office automation.
1.6 DEFINITION OF TERMS
The following terms used in
presenting report of this study are explained below:-
is used in this work as a place where business activities are carried out. It can also be a room or building where
clerical processes or duties are carried
think of present or recent but Oxford Advanced Learner’s Dictionary says that
modern is up to data, methods and ideas of doing things.
Automation is used in this work as automatic equipment to do works which are
previously done by man manually.
popular definitions of secretary are “An office worker who combines the
competencies of stenographer, clerical officer, receptionist and more, talents
and attitude” (Anyachuba, 1991) An assistant to an Executive possessing mastery
of office skills and ability to assume responsibility without direct
supervision, who displays initiative, exercises judgment and makes decision
within the scope of her authority. (The international Association of
Administration Professionals USA).
Consequently, a secretary is said to
be one who exercise initiative and take decision within the scope of her
Oxford mini-reference Dictionary explained productivity used in this work as
bringing forth in large quantity; nothing more powerful promotes the efficiency
of labour that an abundance of productivity.
GOVERNMENT PARASTALS – these are establishment owned by government like NEPA NITEL,
U.N.T.H. ENUGU- University of Nigeria Teaching Hospital.
This is federal establishment, Health institution provided by the
government for teaching and training of students like medical students, Nurses
both for advanced courses in health and also for treatment of ailment of all
sorts. And it is the best throughout the
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