The core objective of this study is to
identify the effect of modern communication equipment on secretarial
performances in some manufacturing firms especially NB Plc-Enugu. This study comprises of fire chapter and each chapter is elaborate and explicit on the
subject matter. However, nine
research questions were formulated in
the study and the researcher made use of percentages to analyse the data
The data for this study was gathered
through the use of interview guide, questionnaire few books on the topic, and
past studies directly related to the study.
inferred from the study that a secretary cannot really perform
effectively and efficiently without the use of modern communication equipment
and as the case may be, office equipment has been developing since seventeenth
century until now.
This study is intended to find out the
modern office communication equipment in use in manufacturing firms, the job
efficiency on the part of the secretary with the use of these equipment, the
job satisfaction they give to secretaries, the challenges they pose, the
problem encountered by secretaries on the usage and how far they have helped in
enhancing the secretaries efficiency in the organization.
manufacturing firms based in Enugu
State of Nigeria were
selected for this study, while the population of this study comprises 60
secretaries and 40 Boss making it a total of 100 respondents used in this
TABLE OF CONTENTS
1.1 Background of the study
1.2 Statement of the problem
1.3 The objective or purpose of the study
1.4 Delimitation of the study
1.5 Research questions
1.6 Significance of the study
2.0 Review of related literature
2.1 Introduction of office automation
2.2 The reasons for moderns communication
2.3 Modern communication equipment compared
With the old equipment in secretarial field
2.4 Problems secretaries encounter in the use
Modern communication office equipment
Area of Study
Population of the study
Sample and Sampling Procedure
Instrument for the Data Collection
Validation of the Research
Method of Administration of the
Presentation and Results
Analysis of Data
Discussion, Implication; Recommendation
Discussion of Results
Implications of the result
Suggestion for further research
discussing the impact of modern communication equipment on the secretarial
performance in organizations; two factors are to be recognized. Technological
growth and organizational structure.
Organisation here does not mean only structure but includes aspects of
interactions between people and machines in achieving set organizational goals.
is said that successes of any person or organisation depends largely on
information available to a human person and the constant modification of modern
communication equipment that is fully up-dated with modern information.
ascertain brings us to the purpose of an office which includes the following: Administration, clerical work, money handling
information communication systems which is an embodiment of secretarial
operations. Office as a mini-social
system according to farber and Barr 1979 plays important roles in defining
responsibilities. For the aforementioned
reasons the secretary must be available to organize and run the office
completely. Here the secretary is seen
as an executive assistant who has a mastery of
office/organizational skills. She has to be familiar with the manipulation
of the modern communication equipment which is made to enhance his/her
automation provides increased productivity through improved access to data,
faster responses to customer demands and faster decision makings. The invention of modern office equipment were
necessitated as a result of the growth in large scale enterprises and also as a
technological break through. The office
therefore relies much on sophisticated office equipment in order to cope with
the ever-increasing activities in the organizations.
in Nigeria Breweries Plc. Which is one of the largest quoted company in Nigeria stock market has successive secretarial functions. This company started in Nigeria in 1946
producing star larger and has witnessed a lot of human and technological
transformations. In their policies to
keep a healthy work force in personnel
and machines they have taken their secretarial operations to greater
heights. This they were able to achieve
through the introduction of any
equipment that will enhance the job of their secretaries and also customer
service satisfaction. Nigeria Breweries believe in breaking into new
areas. They contend so much with the
tomorrow of their business.
Strategically, actions, planning and implementation to ensure that
tomorrow is achieved. Nigerian breweries
plc. is futuristic in their business approach made possible by the able and
vision driven leadership of their past and immediate Directors/ Chief executives that pilots the affairs of the business in
conjunction with Heineken international.
Recently a multi-billion Naira ultra modern brewery has been cited in Enugu state with the
slogan that it is a world class investment that can complete with another
out-fit in any part of the world is modern communication and production and
delivery equipment. The introduction of
modern office equipment in Nigerian Breweries plc mainly the computer in every
office of the company also shows that the secretarial performance goes with the
acquisition of these modern equipments.
seems however, that although the higher levels of management might not make
much direct use of modern office technology the secretary will. This office automation for the secretarial is
in providing the secretary with a system that meets the real need identified as
being important rather than the ones of typing and stenography that are
thoughts to be important. As against the
traditional office the modern office has a lot of activities to perform with
the aid of modern equipment.
un-countable manufacturing industries have installed these equipments and the
secretaries are present to manipulate them in discharging their duties
efficiently and effectively.
OF THE PROBLEM
The importance of
efficiency in job performance can not be over- emphasized. A case for the pursuit of increased efficiency/productivity
can be made simply by looking at the categories of office work, the size of the
size of the office work force and the impact of mechanization.
profession have witnessed a tremendous change in terms of technological advancement. Modern office equipment has taken the toll
of events with the growing rate of scientific and technology which are used in
manufacturing industries to facilitate office work and reduce labour costs. They include:
electronic typewriters, fax machines, telephone, computers, dictating
machines and recording machines etc.
OBJECTIVE OR PURPOSE OF THE STUDY
purpose of this study is to identify the impact of modern office equipment on
the job performances of secretaries in NB Plc – Enugu.
The extent the modern office equipment enhances or has
enhanced the job performance of secretaries in the discharge of her duties in
The accuracy of work done using these equipments.
The quantity of time spent or needed to perform a task
using these equipments.
The reduction of cost brought about by the installation of
The job satisfaction the secretary derives from the use of
these equipment in performing her duties.
The job security of secretaries with the acquisition of
these modern office communication equipment
1:4 DELIMITATION OF
This study is limited only to NB Plc - Enugu
and other manufacturing industries in Enugu
state and seek to find out the effect of modern office equipment on the job
performances of secretaries in manufacturing industries. The category of people to be studies in NB
plc Enugu are:
Designated employed secretaries
2. Clerks whose function has been enveloped by modern office
questions were designed by the researcher to enable her reach conclusions such
i. How far as the modern office equipment
enhanced efficiency in secretarial duties in manufacturing industries
especially in NB plc-Enugu?
ii. To what extent has the use of these
equipment assisted the secretary in the discharge of her duties?
iii. How accurate and qualitative is the work
done using these equipment in manufacturing industries.
iv. What are the problems the secretaries
encounters in the use of these modern office equipment.
OF THE STUDY
This study will be
of great value to the professional secretaries and society in general as well
as manufacturing firms like NB Plc – Enugu. The knowledge exerted from the study will be
beneficial to secretaries in the discharge of their duties and will definitely
encourage new innovations in office automation and information technology on
the part of the implementers.