study is on Effectiveness of Secretary on adequate training with modern
need for secretaries to be trained with modern equipment’s in the world today is
aimed at achieving the organizational goals.
study examined closely with a view to identify the methods of training, types
of training, objectives, needs, analysis, impact and assessing the result of
training and development.
carrying out the study, detailed explanations were made and the research work
is divided into five chapters.
background, statement of problem, justification for the study, significance
study and research questions were dealt with in chapter one.
two was on literature review to confirm the variables of the study.
three contains the design used which several instruments such as questionnaires
were used for collection of data.
data are analysed in chapter four.
and recommendation were drawn in chapter 5.
TABLE OF CONTENTS
of Content vii
1.1 Background of study 1
1.2 Statement of Problem 5
1.3 Justification for the study 6
1.4 Limitation of Study 7
1.5 Significance of Study 7
1.6 Research Questions 8
1.7 Hypotheses 9
1.8 Definition of Terms 9
Literature Review 12
Conceptual Frame Work 17
Analyses of Organisations Training Needs 17
Classification of Organisation Training
Systematic Approach to manpower
Importance of Training and Development 24
Methods of Training 26
Types of Training 30
Assessing the result of Training and
Impact of Training on Organisational
Research Methods 35
Research Design 35
Sample and Sampling Techniques 36
Data Collection 36
Method of Data Analysis 38
Findings of the Study’s 39
Chi-Square Formula 50
People working in the offices in the past find it
so today and working was so being due to the fact that certain modern amenities
used in the offices today to and office workers were not in place. As a result of this, the zeal to work in the
normal trend so as to achieve the set goals by the organisation was not there.
The effectiveness of any organisation defends on
the soundness of its workers. As a
result of this, the zeal to work in the office today has become quite
interesting, motivating and enthausiatic because the modern office is well
equipped. The introduction of various
modern machines which have greatly helped both the private and public enterprises
to increase employees productivity. At
this dispensation training of a secretary with modern equipment will enhance
efficiency and effective performance of a secretary when discharging their
Training with modern equipment is very important
expenses of manpower and resources development, whose relevance can never be
over – emphasizes. It becomes very
necessary to train secretary with modern equipment so as to force the present
and future challenges in dispensation of his legitimate duly.
Effective human resources development programme
should be able to develop a secretary in the organisation for the purpose of
Actually development is a long term and more
embracing programme that are meant to meet anticipated changes and the needs of
an organisation as a whole. It utilizes a systematic organised procedure by
which managerial personnel learn conceptual and theoretical knowledge for
general purposes and it also aims at adding to the mills of workers, improving
their knowledge and altering their attitude.
Thus training is a systematic development of knowledge, skills and
attitude required by an individual to perform a specific or a given task. It is a short – term process utilizing a
systematic and organised procedure by which non-managerial personnel keeps
technical knowledge and skills for a definite purpose (A. A. Lawal (1992:310)
secretaries no matter the level of their education, previous training and
experiences, still need to undergo training with modern equipment within and
outside the organisation in which they are employed. Since secretaries have responsibilities and
are connected towards attaining the goals of the organisation, there is need
for them to be trained and re-trained.
A properly planned procedure of meeting the
training and development needs of secretaries need to be put in place
irrespective of the type of job each secretary carries out. Specialised training touching the diversions
of the job is a responsibility, which the management has to perform. For training and development to be successful
and resending, secretaries must desire to be trained with automated machines
and be willing to improve on their performance.
Once a properly and systematic procedure have been put in place, secretaries
should avail themselves with such opportunities because this will definitely
increase their feeling of self esteem and value to the organisation to which
they belong and this prepares them to future requirements and more
The objective of any training programme is to
master the activities and behaviour of jobs.
No matter the type of training programmes given to secretaries, they all
have an overwhelming effect not only on the improvement of secretaries alone
but also rewarding advantages to the organisation, that is practice, policies,
rules and so on, which affect them and the organisation.
Secretaries should be able to develop the
abilities to learn and adapt themselves to new work methods, work contents and
work relationships, suffice this to say that these benefits to be derived from
training an indispensable investment in human resources management which no
organisation should ignore.
The need for training with modern equipment have
come to an increasingly high demand considering the part and roles in plays in
the growth in organisation as a means of maintaining acceptable level of
performance recently, large organisation have been changing partly or entirely
in several aspects. Office services and
methods are becoming complex and the output expected daily is also very
high. As a result of the above engaging,
maintaining and retaining qualifies secretaries to cope with this increasing
demand of the office is the interest of every organisation. Thus office automation becomes a challenging
opportunity involving machines and the harassing of natural resources so
receive human beings from the problem of heavy physical till Business nowadays
demand advanced secretaries skills in area of business communication, operation
of office recalled machines and organizing ability.
The functions of the business offices have become
increasing complex. In addition to
technical skills and abilities, successful office workers must exercise sound
judgement awnd creative insight (Oni 1999.18) Technical skills alone are
therefore no longer enough for employment.
The new breed of secretaries must be prepared to face the challenge of
the changing technological complexities of organisation. They must prepared to charts their
professional course if the secretarial professional status is to stand the test
The unprecedented rapid technological changes and
automation in existing skills and job are sufficient to prove that training and
re-training are indispensable in the fast moving business world mathis
1.2 STATEMENT OF PROBLEM
study is expected to reveal all the problems of ineffective training programmes
with modern equipments in some selected organizations. It has been observed that a lot of people
have negative attention being given to training and development of secretaries
by some business executives. Most of
then show more interest and spend more time and money on other professions and
other aspects of work in the organisation, which they consider more important.
every organization strives to achieve set goals and objectives, this is
dependent on the caliber of manpower in such organisation and secretaries are
part organizations manpower and we get things done completely through them. In live manner, the grade or standard of
people engage by an organization effectiveness and increased productivity can
be achieve if the manpower in this is exposed to relevant training with modern
equipment. It is a common phenomenon to
note that many organizations fail in their attempts to obtain organization of
outs due to lack of effective manpower development programmes.
the demands of office automation on secretarial position, it has been observed
that some secretaries are still deficient in the use of modern and sophisticated
machines such as, internet, computers, word processor, electronic typewriter,
fax, photocopier and so on. As such in
the places of work they waste valuable time in processing information which are
needed for effective management decision making. Also situations where organization fail to
install modern facilities for the use of secretaries in order to enhance
secretaries efficiency and effectiveness which forms integral part of the
organisation’s drive to achieve set objectives.
study, therefore, tries to address the issue of organizations effectiveness
with a view of finding out the significant of training a secretary with modern
equipment in a organisation.
1.3 JUSTIFICATION FOR THE STUDY
This study aims at studying the effectiveness of secretary on adequate
training with modern equipment in some selected organizations in Lagos
metropolis. The most important asset of
any organisation is its employees and the knowledge and skill they posses. Since the office environment is changing and
people are changing with it. This has
made management more conscious of its expectations from its staffs resulting in
its demand for increase in producing.
This change is brought about training with office automated to enhance
productivity in some skilled business organizations within Lagos metropolis.
researcher also intended to find out the relevance and important of training
with various office machine/equipment to the everyday working life of the
aimed at serving as a useful reference material for present and future
researchers who may wish to carryout similar study on effective utilization of
modern equipment as it affect productivities.
1.4 SIGNIFICANCE OF STUDY
The study will bring to the knowledge of business executives the
importance of training with modern equipment as it enhance productivity of
secretaries in some selected organizations.
Also, it will suggest possible ways of changing the attitude and
increasing the skills of secretaries towards productivity, thus reducing
inefficiency at all levels. This study
will not only provide a spring board for further researchers and investigations
but more significantly, prices to generate solution to the problem identifies. In the light of the above, this research work
would yield concrete suggestion on.
policy used in rationalizing programmes.
articulated and clearly defined training programmes for secretaries at all
stabilization of the organizational operation in such a way that it will not
affect its labour force that is, such as the period secretaries are undergoing
1.6 RESEARCH QUESTIONS
(1) Is there any relationship between modern
office equipment and the performance of the secretary in the office?
(2) Is there any relationship between the
introduction of office automation and training of the secretaries?
(3) Does any relationship exist between the
effects of office automation and the job performance of secretaries in the
(4) Is there any relationship between modern
equipment and the slow and repeated jos of secretary
(5) What are the effects of training of
secretaries on job performance.
(6) Is there any job satisfaction in
(7) What are the effect of motivation on
(8) What are the possible ways of improving the
performance of secretary?
(9) Does the exposure of further training have
any effect on the ability of a secretary to face future challenges.
(1) Ho: There
is significance relationship between training secretary’s with modern equipment
is a significance relationship between training a secretary with modern
equipment and productivity.
(2) Ho: That
some selected organisation does not pay adequate attention to the training of
some selected organisation pays adequate attention to the training of a
(3) Ho: That
secretaries wouldn’t perform better if they are trained with modern equipment
secretaries would perform better if they are traines with modern equipment like
(4) Ho: That
secretaries would not improve their performance if they were given better
secretaries would improve their performance if they were given better remuneration.
1.8 DEFINITIONS OF TERMS
The following terms are used in the study and the definitions accorded
to them are hereby given:
is a preparation for occupation or for specific skills. It is narrower in conception than
development. Training is job-oriented,
and it has present and future implications on job success.
rate at which goods are produced and services rendered and the amount produces
compared with the work, time materials and money invested to produce them.
This is an association of people (management and staff) working
together towards the achievement of set goals or objectives.
Secretaries: This is an employee in an office working for another person, dealing
with letters, typing, filling and mailing appointments and arrangements.
automation: Involves the installation, utilization and
application of modern office mechanic and equipment which carryout specific
functions so as to reduce or minimize manual human operation and to increase efficiency,
effectiveness and productivity to the user office personnel such as the
Office: A place where, administrative, clerical and
information processing activities of an organisation are performed with the use
of modern office machines and equipment in order to save raw human energy and
to enhance efficiency of the administrative support personal such as the
secretary. It is the office environment
found in today’s business would that call for training of secretaries with the
modern equipment, which is being brought about as a result of automation
meaning advancement in technology.