ABSTRACT
This study
was carried out to investigate the effects of modern office automation on the
productivity of secretaries. In order to obtain the required information,
questionnaire were administered to secretaries. Data collected are presented
under discussions and findings in chapter four. From the data collected, the researcher
was able to identify the effects of modern office automation on the productivity
of secretaries. It was revealed that technology (office automation) aids the
secretaries to a large extent in discharging of their duties. However, for
these newly introduced equipment to function, and to bring the designed goals,
someone is always needed in the office. In the same vein, majority of the
respondents were of the view that introduction of modern office automation lead
to training and retaining of secretaries. In summation, the finding of this
research work was that technology has had a tremendous effect on the jobs of
today’s secretary. It was also deduced that technology cannot endanger raised
the productivity of secretaries in the recent years based on the findings, the
researcher concluded that technology cannot endanger the further prospect of
flexible secretary. Finally, organizations have the duty to send secretaries on
new courses on refresher course from time to time. And they should acquire
modern office automation to improve the productivity of their secretaries.
TABLE OF CONTENTS
Title page
Approval page…………………..…………………………………………………………………..i
Dedication…………………..………………………………………………………….ii
Acknowledgement…………………..……………………………….……………iii
Abstract…………………..……………………………….………………………….…iv
Table of contents…………………..………………………………………….….v
CHAPTER ONE
Introduction…………………..…………………………………………….…………1
Background of the study…………………..……………………………………………………….…………1
Statement of the problem………………..………………………………………………..…….……….…2
Purpose of the study………………..………………………………………………..…….……………….…3
Significance of the study………………..………………………………………………..…….………….…3
Scope of study………………..……………………………………....……………………………4
Research questions………………..………………………………………………………………4
CHAPTER TWO
Literature Review………………..………………….………………………………5
The effects of modern office Automation on the
productivity of secretaries………..5
The uses of office automation………………..………………………………8
The importance of office automation………………..……………..….11
The problems secretaries encounter in using those modern
office
Automation ………………………………………………………………………….14
Summary of literature review. ……………………………………………..17
CHAPTER THREE
Research Methodology……………………………………………………………19
The research design………………………………………………………………19
Area of study…………………………………………………………………………19
Population of the study…………………………………………………………19
The sample and sampling
technique……………………………….……20
Method of data collection………………………………………………..……21
Distribution and Retrieval
of instrument………………………………21
Method of data analysis………………………………………………..……22
Decision Rule………………………………………………………………..……23
CHAPTER FOUR
Data presentation and analysis……………………………………..……24
Discussion of findings …………………………………………………..……30
CHAPTER FIVE
Summary of findings……………………………………………………..……31
Conclusions…………………………………………………………………..……31
Recommendations…………………………………………………..…..…….32
Limitations…………………………………………..………………………....…33
References…………………………………………………………….……..……34
Appendices ……………………………………………………………….……….36
CHAPTER ONE
INTRODUCTION
Background of the study
Work was the major activities of man before the
industrial revolution that was the period marked with mechanization of work,
presently computer is representing mechanization thereby turning the work into
automation.
The
21st century has witnessed a lot of advancement both in science and
technology. This advancement has been growing rapidly since the end Second
World War both in manufacturing, aviation, medicine, engineering, finance and
administration, such advances has affected adversely in all aspects of life.
These technological advancement includes the modern office automation which we
use in our day to day activities in he business organizations.
However modern automation in all works of life does
not exempt secretarial productivity. The required unchanged while the procedure
continues to change as more and more sophisticated machines are introduced in
the office.
The impact brought about by the invention of new
office machines are immeasurable many of those office automation out-ways the
secretaries performance due to their effectiveness, speed and time saving. The
introduction of most office automation might go as far as costing secretaries
their job as a result of limited numbers being employed.
The fear of
cost of craftsmanship as new product (automation) replaces the old ones becomes
the issue of stake. Consequently, the issue of bearing extra cost in training
and retraining secretaries becomes a problem.
These and
many other reasons motivated the researchers into investigating and
ascertaining how true these statement are with regards to the effects of modern
office automation to the productivity of secretaries.
Statement of the Problem
The world
is undergoing a raid change due to the innovation of modern automation as we
are the new millennium and the evolution continues in order to cope with the
modern age needs to know the effects of all these automated machines.
What are
the effects of these changes on the productivity of secretaries in the offices,
her ability to cope her job security, her relevance to the office work for
which she is employed and moreover, the training which is o prepare her to meet
the challenges of her over-changing work environment.
For government
to equip their offices with modern automation they need enough capital to
import these machines since they are not produced in Nigeria.
Modern
office automation we all know needs expertise as regards to repair and
procurement of spare marts.
Some of
these automated machines need suitable environment like air-conditioned room,
isolated pace and wide space. For Oru West L.G.A to acquire these equipment,
they will have to re-adjust their environment to suit the new machines that is
to be acquired.
Purpose of the study
1. To identify
the effects of modern office automation on the productivity of secretaries.
2. To identify the use of office
automation.
3. To examine the importance of automation.
4. To identify the problems secretaries
encounter in using those automation.
Significance of the Study
The
research is carried out in the sense that its findings will reassure the
secretaries who thinks their skills is no longer useful in the offices as a
result of the introduction of new modern automation. This ought to be done in
order to boost their morale and increase their productivity as well. It will
also be useful to both practicing secretaries and secretaries to be, not to
fear about the future prospect of their profession, the study will also be very
handy to various institutions where secretaries are trained to design healthy training
programmes for secretaries in schools so that experience gained will be useful
in the world of work if all the study will be immensely important to the
general public especially the government to appreciate the best way to make use
of automation available to them.
The Scope of the study
The scope
of this research work is delimited to the effects of modern office automation
on the productivity of secretaries in Oru West Local Government secretarial
complex, Imo State.
Research Questions
1. What are the
effects of modern office automation on the productivity of secretaries.
2. What are the uses of office automation
3. What are the importance of automation
4. What are the problems secretaries
encounters in using those automation.
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