This is with the
basic aim of providing practical solution towards the re-engineering and
sustenance of the secretarial profession. The re-training of secretaries,
carrying out of visitation in form of excursion to those firms that assemble or
reproduce these modern machines proper funding of institutions and requirements
of modern machines and equipment. Information and Communication Technology
(ICT) freming and development strategies to secret in the office technology and
management. Development of Social and Physical Infrastructure of the within the
government and organizations towards enhancing effective and efficient
performance of the staff. However, the final recommendations are good proposals
for any organization to adopt in order to make its secretaries more effective
TO THE STUDY
of the problem
objective/purpose of the study
1.3 Scope or
Delimitation of the study
1.6 Significance of the study
CHAPTER TWO – LITERATURE REVIEW
2.1 Definition of the secretary
2.2 Secretaries before ITC
2.3 Challenges of information and communication
technology to modern secretaries
2.4 The challenging functions of the secretary
2.5 Development of modern secretaries
2.6 Information and communication technology
2.6.1 Trends in information technology
Electronic mail service
service and Deliver
wide web (WWW)
keeping and management
Information System (MIS)
CHAPTER THREE – RESEARCH METHODOLOGY
3.1 Sources of Data collection
3.2 Population of the study
3.3 Sample and Sampling producer
3.4 Instrument for Data collection
3.5 Validation of the research Instrument
3.6 Reliability of the Research Instrument
3.7 Method Administration of the Research
3.8 Method of Data Analysis
Presentation, Analysis, Interpretation and summary of Results/Findings.
of the Result
for further Research
4.5 Limitation of the study.
The world of business is changing rapidly growing as a result of
technological development. This is very wide departure from the traditional
business enterprises to the evolution of international and multinational
organizations in Nigerian economy. Some of these establishments have acquired and
installed modern communication equipments.
Thus, information technology and an ultimate fully electronic office is
fast becoming a reality. In effect, information and communication technology
pose a lot of challenges to modern secretaries. The impact of technological
improvement in the office demands that the development of a successful
secretarial career today depends of upon the secretary to acquire information
and communication technology (ICT) based skills and expertise as well skills
required for each category of staff.
Technology changes in our environment coupled with competition within a
particular industry or in the society account for the reason why secretaries
should engage in training and development to meet up with the challenges. This
is as a result of the need to match changes in structure, policies, technology,
processes and producers with the needed performance, attitude and behaviors.
This study will provide a sight into the present day technological realities in
and office and how a secretary could fit into it.
1.1 Background Information
The emergence of information and Communication Technology (ICT) has given
a new improved life to communication in the office, factory, banks, hospital,
hotel, supermarket, and garage or at home. As information and communication
technology (ICT) continues to expand in office across the nations, the role of
the secretaries has greatly evolved. Office Automation and organizational
restructuring have led secretaries to assume a wide range of new
responsibilities once and reserved for managerial and professional staff.
Secretaries now need to be provided with training and orientation, conduct
research on the internet and learn to operate new office technologies. This
will enable the secretary to work along with other staff and meet the
challenges of modern office.
There is no doubt that the secretary remains the life-wire of any
organization. Contributions and effectiveness of a secretary depends on how
he/she can cope with the modern technologies. However, with the development of
new technology, secretarial profession is becoming increasingly challenging and
more sophisticated that the common traditional roles of a secretary are gradually
being faced out.
Secretaries are responsible for a variety of administration and clerical
duties necessary to run an organization effectively. They serve as information
charring house for an office, schedules an appointment, provide information to
caller, organize and maintain paper and electronic file, manage project, and
provide correspondent. Secretaries are aided in these tasks by a variety of
office equipment such as computer, photocopier, and telephone systems. In
addition, secretaries increasingly use personal computer to run spreadsheet,
word processing, database management, desktop publisher, and graphic programs.
Tasks previously handled by managers. Hence, this study has been designed to
bring to light the veracity of ICT and the challenges and how a secretary could
meet up with these challenges.
1.2 Statement of
In today’s office, traditional job like filing, keyboarding
treatment of incoming and outgoing mail and other clerical activities have now
learnt themselves to Automation. Attention is now shifting from the usual
traditional secretarial skill to a more modernized practice. The central focus
of this study is to address the challenges of information and communication
Technology that modern secretaries face.
1.3 Purpose of
The main objective of this study is to analyze the various forms of information
and communication technology (ICT) and how they pose as challenges to modern
It will be of great importance to
practicing secretaries, employers of labor, managers Researchers, Governments
and trainers of Secretaries to know the
various challenges faced by secretaries on information and communication
The study will analyze its differences and major challenges pose by each
of them. It will also provide strategies for the employers and organizations on
how they can develop secretaries and what they can embark upon for updating secretaries’
skills to meet the challenges of modern information systems and equipment’s.
and communication technology enhance the secretarial skill and practice?
Can a secretary
remain relevant without modern information and technology?
Would the career
structure of a secretary remain unchanged?
find use of modern information and communication technology equipment’s
relevant in handling the human aspect of their job?
of the Study
It is hope that by the end of this research work, the
researcher would identify the major challenges of information and communication
technology to modern secretaries and thus: identify strategies for modern
secretaries to meet these challenges. Increase public awareness in information
and communication technology as it concerns secretarial staff. Encourage
organizations on the training of their secretarial staff in the area of
information and communication technology to enhance efficiency and
effectiveness in their duties.
of the Study
This research topic the challenges
of information and communication technology (ICT) tend to focus only on
secretaries in Office Technology and Management Department, Federal Polytechnic
Oko, Anambra State.
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