ABSTRACT
This research is focused on the
challenges of OFFICE MANAGEMENT TECHNOLOGY profession in the modern
technological era. The main purpose of this research was to find out the OFFICE
MANAGEMENT TECHNOLOGY profession, the teaching and learning of internet skills,
the teaching and learning of Management information skills, the teaching and
learning of data processing skills. Four research questions were formulated and
questionnaires were used to obtain data from the population of 60. From the
data analysis the following findings were made: that modern Technology plays
important role in the OFFICE MANAGEMENT TECHNOLOGY profession in polytechnics,
that the the challenges of OFFICE MANAGEMENT TECHNOLOGY profession in the
modern technological era include acquisition of new ideas, helps in training of
students in distance areas, provide teachers with current teaching aids among
others. That modern Technology helps in the teaching and learning creation of
document, storage of document, retrieval of document, disposal of document and
protection of document, all these are the challenges of modern Technology in
Information Management system. That the challenges of modern Technology in the
teaching and learning of data processing skills includes; the teaching and
learning of calculation skills, sorting of data, classification of data,
recording of data and the teaching and learning of storing of data.
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content.
CHAPTER ONE
INTRODUCTION
1.1
Background
of the study
1.2
Statement
of problems
1.3
Purpose
of the study
1.4
Significance
of the study
1.5
Research
questions
1.6
Definition
of terms
1.7
Limitations
1.8
Definitions
of terms
CHAPTER TWO
LITERATURE REVIEW
An
overview of the secretary
The
acquired competence of OFFICE MANAGEMENT TECHNOLOGY Profession in institution
of Higher learning
Modern
automation and challenges
Empirical/theoretical
approach on the challenges of automation
The
duties/challenges and importance of a secretary
Summary
CHAPTER THREE
METHODOLOGY
Research
design
Area
of study
Population
of study
Sample
size
Sources
of data collection
Method
of data analysis
Establishment
of validity of the instrument
Establishment
of reliability of the instrument.
CHAPTER FOUR
PRESENTATION AND SUMMARY OF
RESULTS/FINDINGS
4.1
Presentation
of respondents by sex and branch
4.2
Analysis
of data
4.3
Summary
CHAPTER FIVE
SUMMARY, RECOMMENDATION AND CONCLUSION
5.1
Summary
5.2
Recommendation
5.3
Conclusion
Bibliography
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
The
modern technology and Economic development in recent years have affected to a
large extent the functions and performance of the OFFICE MANAGEMENT TECHNOLOGY
profession. Consequently, there arise the need for development of improved
devices for the purpose of increasing productivity levels, to make work less
tedious. The history of the secretarial revolution of the 14th to 16th
centuries. Record keeping and inventions of Manu scripting were first
developed. When it becomes imperative that these two innovations could not
provide a complete answer to smooth take off of business and full office
operations, further inventions were made giving birth to the art of typing with
machines.
The
invention of the typewriter and its uses in the office were almost
revolutionarizin their useful to
business application. Work could be done more quickly, more legibly, more
accurately and more economically. But the expansion of business activities
demand for more and better skill and experienced personnel. The invention of
the typewriter was followed by adding and calculating machines, cash register
and book-keeping machines.
The
office today has changed largely due to technical advances, new business
procedures and concepts and international movement.
The
use of new machines like computers, fax, machines, electric typewriters, word
processing etc has generated new skills and new job opportunities.
These
have posed a lot of challenges to the OFFICE MANAGEMENT TECHNOLOGY Profession.
Some
OFFICE MANAGEMENT TECHNOLOGY Profession cannot operate these electronic gadgets
and other modern equipment. In a research carried out by Okoye (1992:48), it
was discovered that “graduate OFFICE MANAGEMENT TECHNOLOGY Profession were
rated so low in their abilities to operate such equipments. Their knowledge and
shorthand was appreciated but surprisingly, theseOFFICE MANAGEMENT TECHNOLOGY
Profession could only exhibit a faint knowledge of the mechanism of the copiers
and duplicating machines.
Added
to this, most OFFICE MANAGEMENT TECHNOLOGY Professionhave problems in their
work places because of lack skill needed to operate these machines. Lockhart
(1991) as cited by Osagie (1992:110) stated that the whole role of typist
changed by the impact of new technology. This could mean that the secretarial
studies in which we are much involved may need a re0examination with more
emphasis on the administrative role of office personnel and fresh look at the
whole activities of office management.
Whistler
(1970:38) opined that in a recent study of life 15 insurance companies were
conducted to determine employment changes at various job levels as a result of
automation. These companies believed that without the use of computer that they
would need 60% more personnel. In effect, while there may not be (and probably
is not) a reduced number of office employees, more work is now being done with
electronic machines, than ever before.
For
some industries, the installation of computer has hardly affected the total
unemployment picture, on the contrarty, new skills have been required. In many
companies the rate if turnover among office employees continues to hogh with
the result that proposed, reductions in manpower requirements are compensated
by moral attrition (Neuner et al, 1972:36 –37)
Further,
in an economic and statistical analysis conducted by fortune magazine as cited
by Neuner et al (1972:36-37), it was emphatically concluded that automation has
made substantially less headway in the United Sates of America economy than the
literature on the subject would suggest. Not denying that fact that technology does
change and does displace a substantial number of workers, it was noted that ten
years after computers have come into common use no fully automated process
exists for any major project in any industry in the united states.
With
the introduction of automation, an organization stands to gain among others,
increased production, efficiency of work and low labor turnover and improved
secretarial performance.
This
study is therefore geared towards finding out the challenges of automation on
the effectiveness of OFFICE MANAGEMENT TECHNOLOGY Profession in financial
houses in Enugu North Local Government Area
1.2 STATEMENT
OF THE PROBLEM
It is not clear what effect modern Technology has on OFFICE
MANAGEMENT TECHNOLOGY Profession. While the impression is that the introduction
of automation in teaching and learning appear to be a blessing to its users, OFFICE
MANAGEMENT TECHNOLOGY Profession who had not up-dated their skills fear that it
would replace them. Is that a genuine fear? if an automated office would
effectively replace the secretary, how
soon would that happen? Much is observed today about the changing office scene.
Although many views are expressed concerning this subject, it is widely
acknowledged that the future office operations and procedures are quite
different from the ones the OFFICE MANAGEMENT TECHNOLOGY Professionare
accustomed to. For instance, Olusegun (1991:5) opined that, in a meeting, fear
were expressed that another 10 years there might be nothing left for the
workers to do since automation and technology might have become so improved
that machines begin to operate themselves. While Stouter (1983:28) stressed
that sophisticated equipment will never be able to replace the creative,
articulate thinking of human being. What equipment can do is to assume the
responsibilities for the more repetition o, routine part of office jobs.
Are
toady’s secretary’s training programmes designed to accommodate the ever
changing job demands to enable her cope effectively with them. These views are
more guesses which have not been subjected to scientific study. Hence, this
work, “An Investigation into Challenges on modern Automation on the
Effectiveness of OFFICE MANAGEMENT TECHNOLOGY Profession in Enugu North Local
Government Area” is an attempt to find out the challenges of modern Technology
on OFFICE MANAGEMENT TECHNOLOGY Profession
.
1.3 PURPOSE
OF THE STUDY
The
purposes of this study are
- To
ascertain whether modern Technology pose challenges to secretarial
performance and productivity.
- To
determine whether OFFICE MANAGEMENT TECHNOLOGY Profession who have no
previous experience and skill in the manipulation of modern Technology
encountered problems
- To find
out whether OFFICE MANAGEMENT TECHNOLOGY Profession who are provided opportunities
for training and retraining programes so as to meet challenges in modern
Technology.
1.4 SIGNIFICANCE
OF THE STUDY
This study will provide a research based information on
the current notion-wide argument on the challenges of modern Technology to
secretarial performance and productivity.
It
will also be useful as it would show the adequacies or inadequacies to present
day OFFICE MANAGEMENT TECHNOLOGY Professionviz-a-viz the manipulation of modern
Technology.
Again,
the study would be useful to organization and OFFICE MANAGEMENT TECHNOLOGY
Profession as it will reveal the training and retraining programmes that are
available to meeting these challenges and hence facilitate the realization of
set organizational goals.
1.5 RESEARCH
QUESTIONS
1n a bid to achieve the objective mention above, the
researcher sought answers to the following questions.
i.
Do modern
Technology pose challenges to secretarial performance and productivity
ii.
Do OFFICE
MANAGEMENT TECHNOLOGY Profession who had no previous experience skill in the
manipulation of modern Technology have challenges
iii.
Are
OFFICE MANAGEMENT TECHNOLOGY Profession exposed to training and retraining in
order to meet the challenges of modern Technology.
1.6 DEFINITION
OF TERMS
DATA PROCESSING: The handling
of data entirely by machine from the collection of the data to the production
of the output data (Edum et al, 1996:145)
FACSIMILES: An act of duplicating
anything written, drawn or typed and transmitted between two distant points
(Appleby, 1969:357)
COMPUTER: An office machine with which
office data is electronically processed at appreciable speed. (Elendu,
1988:118)
1.7 LIMITATION
The researcher encountered some constraints. The study
was carried out among OFFICE MANAGEMENT TECHNOLOGY Profession in finance houses
in Enugu North Local Government Area.
Also
the researcher hold limited time and financial constraints which made the
research work to be limited to only the area of coverage..
Again
question of having identity card (ID) bearing the name of the school and
showing that the person is a student made it more difficult for one to the
libraries to collect more data.
1.8 DELIMITATIONS
This
study covers five selected financial houses in Enugu North Local Government
Area. These are First Bank of Nigeria PLC, Central Bank of Nigeria PLC, United
Bank of Nigeria PLC, Afribank of Nigeria PLC, Union Bank of Nigeria PLC.
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