TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF THE PROBLEM
1.3 PURPOSE PF THE STUDY
1.4 DELIMITATION OF THE STUDY
1.5 SIGNIFICANE OF THE STUDY
1.6 ASSUMPTION OF THE STUDY
1.7 RESEARCH QUESTION
1.8 DEFINITION OF TERMS
CHAPTER TWO
LITERATURE REVIEW
2.1 AN
OVERVIEW OF ROLES OF SECRETARIES IN COMMUNICATION INDUSTRIES.
2.2 THE
RESPONSIBILITIES OR DUTIES OF SECRETARIES IN COMMUNICATION INDUSTRIES.
2.2.1 THE TRUE
IMAGE OF SECRETARIES IN COMMUNICATION INDUSTRIES
2.2.2 SECRETARIES AS A PERSONAL OFFICES
2.2.3 THE ROLE OF SECRETARY IN DEVELOPING THE OFFICE.
2.3 THE
ROLES OF SECRETARIES IN SELECTED COMMUNICATION INDUSTRIES.
2.4 FACTORS THAT AFFECT THE PERFORMANCE OF THESE ROLES.
2.5 SUMMARY OF LITERATURE REVIEW.
CHAPTER THREE
METHODOLOGY
3.1 AREA OF STUDY
3.2 INSTRUMENTATION:
3.3 POPULATION AND SIZE
3.4 METHOD OF DATA COLLECTION
3.5 METHOD OF DATA ANALYSIS
3.6 VALIDATION OF INTRUMENTS
CHAPTER FOUR
PRESENTATION AND DATA ANALYSIS
4.1 RESEARCH QUESTION I
CHAPTER FIVE
SUMMARY OF FINDING, CONCLUSION AND RECOMMENDATION.
5.1 DISCUSSION OF FINDINGS.
5.2 SUMMARY OF FINDING
5.3 CONCLUSION
5.4 RECOMMENDATIONS
5.5 LIMITATION OF STUDY
5.6 SUGGESTION FOR FURTHER STUDIES
REFERENCES
APPENDIX: QUESTIONNAIRE
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF
THE STUDY
The name NTA means
Nigeria Television Authority. The
station has brought forth over thirty other television stations in different
parts of Nigeria. It is headed by a
general manager and six other managers who help in day to day running of
business. Nigeria Television Authority
being a very big family has some roles they play as a communication Industry
and these include:
i.
To
inform, entertain and enlighten their audience, maintaining its leadership
position in Television broadcasting
ii.
Enrich
the life of Nigerians by influencing positively his social, cultural, economic,
political and technological thinking through a wide choice of programmes; to
mention but a few.
Nevertheless, the roles
they play in communication Industry seem to be carrying them away from giving
their secretaries chana to contribute our play their roles effectively in the
communication industry. They indulge in
using their journalists and reporters for any information they need. Managers and staff in the communication
industries have equally acquired the knowledge of the use of modern office
equipment like computers, tapes, and disc for information recording and report
writing thereby neglecting the roles of efficient and effective secretaries
especially when it comes to profession and effective secretaries especially
when it comes to profession.
Most of the employees in
communication industries are mainly journalists, reporters/correspondent. And
news casters with just a few copy typists.
The few secretaries there are not always recognized let alone giving
them ample opportunity to exhibit their initiatives. An investigation into Nigeria Television
Authority proves that the secretaries there are not receiving adequate
attention needed to motivate them and that when it comes to promotion, they are
not promoted as and at when due; compared with their counterparts in other
professions. The bitter part of it all
is that they see people whom they academically occupying higher positions and
secretaries find themselves subordinate to incomplete ones as their boss.
All these norm and
problems faced by secretaries pushed the researcher into carrying out a survey
of the roles and performance efficiency and effectively of secretaries in
modern communication industries in Enugu Urban.
1.2 STATEMENT OF
THE PROBLEM
In most offices today,
objectives are difficult to realize.
These in most cases have been blamed on the secretaries who are the
mirror of the executives.
To a large extent of
their responsibility and thus limits the scope of their job to only typing
documents which is always full of errors and taking dictations which they
cannot even transcribe accurately.
In some communication
industries, there exist communication break-down which results from poor
relationship of the so-called secretaries some secretaries do not know how to answer,
call, some do not know how to deliver messages and this hinders effective
communication. The importance of
adequate information management flow to employees in organization cannot be
over emphasized.
The success of an
industry to a large extent is determined by how objective are effectively
realized. This in actual sense has to be
done with the co-operation and efficiency of secretary.
In addition, some
executive, also contribute to a number of pitfalls in communication
industry. For instance, some of them do
not allow their secretaries and employees to share in the organizational policies
nor express their opinion on what they feel would help to achieve the
industrial goals. In this case, the boss
or executive may not see it as the right of secretary to play such roles.
The problem of this
research project therefore is aimed at finding about the roles and performance
efficiency and effectively of secretaries in communication industries since
there has not been adequate literature written towards identifying these
problems and how to curb them. The
researcher views it pertinent to sought
and investigate these problems and make proper recommendations and
suggestions towards solving them.
1.3 PURPOSE PF THE
STUDY
The main purpose of the
study is to determine the roles and performance efficiency and effectively of
secretaries in modern communication industries in Enugu Urban. Specifically the study is aimed at:
i. Finding
out if secretaries are efficient and effective in performing the roles.
ii.
Finding
out the problems they encounter performing those functions.
iii. Determining
if such roles enhances the operational success of the communication industries.
iv. Recommending
other ways improving operational efficiency and effectively of secretaries in
those communication industries.
1.4 DELIMITATION
OF THE STUDY
This study is delimited
to the roles and performance efficiency and effectivity of secretaries in
modern communication industries in Enugu Urban.
1.5 SIGNIFICANE OF
THE STUDY
It is a fact that in some
organizational setup, secretaries are confused as to what exactly constitute
their roles. This made the researcher to
undertake the survey into the roles of secretaries in communication industries.
By identifying these
problems, the study would help in creating and motivating, co-operation and
encouraging work environment for the secretary and other employees.
On the part of executive,
it will enable them understand that there are benefits accruing to allowing
their secretaries perform their duties and implement certain principles which
will help in achieving organizational goa.
It will also portray to
secretaries that they are the mirror image of the organization which calls for
all round diligence and efficiency i.e approach, modesty in dressing and
occupational excellence.
It will enable the
organization appreciate a mutual understanding between the secretaries and the
boss as this will enhance collective pursue of organizational goal.
1.6 ASSUMPTION OF
THE STUDY
If this research is
successfully carried out it will relieve the executives of certain
administrative responsibilities as they will delegate duties to their
secretaries appropriately. Educational background of qualified secretaries
which calls for their special need and importance in communication industries
and offices at large.
It will also reveal to an
extent the educational background of qualified secretaries which calls for
their special need and importance in communication industrious and exercise
caution in executing their duties as any deviation will mar the image of the
organization in the business word.
This research will also
show the communication industries that secretaries are indispensable and
irreplaceable tool in the industry no matter the extent of technology
evolution.
The research will also
show the communication industries that secretaries are indispensable and
irreplaceable tool in the industry no matter the extent of technology
evolution.
The research will also
boost the ego of secretaries among their professional counterparts instead of
limiting them to only typing documents.
It will also explore the
task ahead to the student secretaries, which make them serious in their
training.
1.7 RESEARCH
QUESTION
The following research
questions were formulated to guide the study:
i. What
roles do secretaries perform in modern communication industries in Enugu Urban?
ii. How
far are the secretaries efficient and effective in performing those function?
iii. What
problems do they encounter in performing those role?
iv. How
far do the roles increase productivity in those communication industries?
v. What
recommendations are necessary for improved performance of secretaries in modern
communication industries in Enugu Urban?
1.8 DEFINITION OF
TERMS
ROLES: Duties for which persons are accountable for. The term can be equated with duty, activities
or authorities. Roles refer to the
mental and physical activities which must be performed to carry out a task or
duty.
EFFICIENCY: This is the ability
to produce the desired result.
SECRETARY: An employee who possess a mastery of office skills, who
demonstrates the ability to assume responsibility without direct supervision,
who exercises initiative and judgment and who make decision within the scope of
assigned authority.
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