TABLE OF CONTENTS
Title - - - - - - - - - i
Approval - - - - - - - - ii
Dedication - - - - - - - - iii
Acknowledgements - - - - - - iv
Table of contents - - - - - - - vi
Introduction - - - - - - - 1
Review of the Literature
- - - - - 6
Cadre of confidential
secretaries attached to
office in the civil
service - - - - - 7
Nomenclature of secretaries as implemented by presidential task - - - 8
qualification into the confidential secretaries position in
the Anambra State Civil services - 16
secretaries and strategies for
Improvement - - - - - - - 18
confidential secretaries in the
civil service of Anambra State - - - 32
Summary of the
literature - - - - - 34
Conclusion and Recommendations
- - - - - - - - 37
- - - - - - - - 38
- - - - - - 39
- - - - - - - - 42
An office cannot effectively function
without secretary. A secretary is very important in every organization.
Secretary is the pillar of every organization. The objectives of an organization
can hardly be achieved if a secretary is not employed. The success or failure
of any organization depends on the secretary. The impression the secretary
creates influence the attitude of the public towards the organization. Every
secretary must be able to handle office equipment such as typewriter,
converting hand written materials into printed forms mail room equipment,
dispatch and receive of mails telephone instrument for communication purposes
and the computer, a powerful equipment which renders itself to various uses.
All these activities and many others not described here from the duties
attributable to confidential secretaries.
Therefore, before appraising the major
roles confidential secretaries play in the civil service of Anambra State.
Let us have a brief concept of which a secretary means. Confidential secretary
has been defined in various ways.
A confidential secretary is an
assistance to an executive possessing a mastery of the office, the person must
demonstrate the ability to accept responsibility without direct supervision
A mere servant, his position is that he
has to do what he is told and no person can assume he has any authority to
represent anything at all.
The above definition was made when the
education status of secretaries has not been enhanced and their duties not
clearly identified. As time goes on the positive of confidential secretaries
has started to experience what can be termed as modification is occasioned by
technological development, which afforded advancement in secretarial field.
Many scholars and association formulated a coherent definition of secretary.
Homby (1942) in his dictionary identified a secretary as: An employee in an
office who deals with correspondence, keeps records, make arrangement and
appointment for a particular member of the staff and usually called private
The importance of a secretary and his
work in any organisation cannot be overemphasized he is the gateway of every
employer as he is the first person to be seen.
According to Unwin (1982) a secretary is
an ambassador of an organization, more often. He is the first person whom
customer or members of the general public come in contact. A secretary is also
a person to speak than on the telephone, and first impressions are important,
therefore, the secretary has the responsibility of representing the
The national association of secretary in
their view described secretary as: An assistant to an executive possessing
mastering of office skill and ability to assume responsibility without being
directed, supervision, who display initiative exercise judgment and makes
decision within the scope of her authority.
Oguniye (1978) in his handwork of
secretary duties identified secretary as: that individual who has been
professionally prepared through series of educational expose coupled with
practices to records correspondence, minutes, finance, personal materials
related to the affairs of the organization for which is employed.
Finally, confidential secretaries are
employed in various ministries constituting the evil service of Anambra State. They play significant roles but
are faced with many problems, which will be identifier in the course of the
research possibly solution or strategies would be suggested, aiming at
ameliorating the problems, encountered by confidential secretaries.
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