ABSTRACT
This study examined roles and
performance efficiency and effectively of secretaries in modern communication
industries in Enugu Urban.
People hold different opinions about
the secretary’s roles. They fail to
understand that the secretary is an important officer in every communication
industry and her contributions and effectiveness can either enhance or diminish
the efficiency of an industry.
The study also seek to find out
whether lack of appreciate communicating machine affect the roles of
secretaries. It went further to stress
whether lack of knowledge of the administrative principles may hinder secretarial
roles, whether executives do not give the secretaries free-hand to implement
the necessary administrative principles.
In collecting data, the study was
designed to cover selected communication industries as the population through
sampling of the secretaries. The population
were made up of 100 people and the researcher made use of questionnaire which
was distributed to the respondent. Was
later collected.
It was concluded that regular
seminars, workshops and conferences should be
organized for the secretaries in order to up-date their knowledge and
experience on the secretarial profession and that the employers should work
hand-in-hand with their secretaries, be able to delegate duties to them and
provide enough working equipment for carrying out their duties.
TABLE OF CONTENTS
Title page
Approval page
Acknowledgment
Table of contents
Chapter one
1.1 Background
of the study
1.2 Statement
of the problem
1.3 Purpose
of the study
1.4 Delimitation
of the study
1.5 Significant
of the study
1.6 Assumption
of the study
1.7 Research
question
1.8 Definition
of terms
Chapter two
Literature Review
2.1 An
overview of the roles of secretary
2.2 The
Responsibilities / Duties of secretaries in Communication industries
2.3 The
true image of secretaries in Communication industries
2.4 The
roles of secretary in developing the office
2.5 The
roles of secretary in selected communication
2.6 Secretary
as a personal officer
2.7 Factors
responsible for Non-application of secretary roles
2.8 Effects
on the performance of secretaries
Chapter three
Methodology
3.1 Area
of study
3.2 Instrumentation
3.3 Population
and size
3.4 Method
of data collection
3.5 Method
of data Analysis
3.6 Validation
of Instrument
Chapter Four
Presentation and Data Analysis
4.1 Research
Question
Chapter five
Summary of Findings, Conclusion and recommendation
5.1 Discussion
of findings
5.2 Summary
of findings
5.3 Conclusion
5.4 Recommendation
5.5 Limitation
of the study
5.6 Suggestion
for further studies
Reference
Questionnaire
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The name NTA means Nigeria Television
Authority. The station has brought forth
over thirty other television stations in different parts of Nigeria. It is headed by a general manager and six
other managers who help in day to day running of business. Nigeria Television Authority being a very big
family has some roles they play as a communication Industry and these include:
To inform, entertain and enlighten
their audience, maintaining its leadership position in Television broadcasting
Enrich the life of Nigerians by
influencing positively his social, cultural, economic, political and
technological thinking through a wide choice of programmes; to mention but a
few.
Nevertheless, the roles they play in
communication Industry seem to be carrying them away from giving their secretaries
chana to contribute our play their roles effectively in the communication
industry. They indulge in using their
journalists and reporters for any information they need. Managers and staff in the communication
industries have equally acquired the knowledge of the use of modern office
equipment like computers, tapes, and disc for information recording and report
writing thereby neglecting the roles of efficient and effective secretaries
especially when it comes to profession and effective secretaries especially
when it comes to profession.
Most of the employees in
communication industries are mainly journalists, reporters/correspondent. And
news casters with just a few copy typists.
The few secretaries there are not always recognized let alone giving
them ample opportunity to exhibit their initiatives. An investigation into Nigeria Television
Authority proves that the secretaries there are not receiving adequate
attention needed to motivate them and that when it comes to promotion, they are
not promoted as and at when due; compared with their counterparts in other
professions. The bitter part of it all
is that they see people whom they academically occupying higher positions and
secretaries find themselves subordinate to incomplete ones as their boss.
All these norm and problems faced by
secretaries pushed the researcher into carrying out a survey of the roles and
performance efficiency and effectively of secretaries in modern communication
industries in Enugu Urban.
1.2 STATEMENT OF THE PROBLEM
In most offices today, objectives are
difficult to realize. These in most
cases have been blamed on the secretaries who are the mirror of the executives.
To a large extent of their
responsibility and thus limits the scope of their job to only typing documents
which is always full of errors and taking dictations which they cannot even
transcribe accurately.
In some communication industries,
there exist communication break-down which results from poor relationship of
the so-called secretaries some secretaries do not know how to answer, call,
some do not know how to deliver messages and this hinders effective
communication. The importance of
adequate information management flow to employees in organization cannot be
over emphasized.
The success of an industry to a large
extent is determined by how objective are effectively realized. This in actual sense has to be done with the
co-operation and efficiency of secretary.
In addition, some executive, also
contribute to a number of pitfalls in communication industry. For instance, some of them do not allow their
secretaries and employees to share in the organizational policies nor express
their opinion on what they feel would help to achieve the industrial
goals. In this case, the boss or
executive may not see it as the right of secretary to play such roles.
The problem of this research project
therefore is aimed at finding about the roles and performance efficiency and
effectively of secretaries in communication industries since there has not been
adequate literature written towards identifying these problems and how to curb
them. The researcher views it pertinent
to sought and investigate these problems and make proper recommendations and
suggestions towards solving them.
1.3 PURPOSE OF THE STUDY
The main purpose of the study is to
determine the roles and performance efficiency and effectively of secretaries
in modern communication industries in Enugu Urban. Specifically the study is aimed at:
i.
Finding
out if secretaries are efficient and effective in performing the roles.
ii.
Finding
out the problems they encounter performing those functions.
iii.
Determining
if such roles enhances the operational success of the communication industries.
iv.
Recommending
other ways improving operational efficiency and effectively of secretaries in
those communication industries.
1.4 DELIMITATION OF THE STUDY
This study is delimited to the roles
and performance efficiency and effectivity of secretaries in modern
communication industries in Enugu Urban.
1.5 SIGNIFICANE OF THE STUDY
It is a fact that in some
organizational setup, secretaries are confused as to what exactly constitute
their roles. This made the researcher to
undertake the survey into the roles of secretaries in communication industries.
By identifying these problems, the
study would help in creating and motivating, co-operation and encouraging work
environment for the secretary and other employees.
On the part of executive, it will
enable them understand that there are benefits accruing to allowing their
secretaries prform their duties and implement certain principles which will
help in achieving organizational goa.
It will also portray to secretaries
that they are the mirror image of the organization which calls for all round
diligency and efficiency i.e approach, modesty in dressing and occupational
excellence.
It will enable the organization
appreciate a mutual understanding between the secretaries and the boss as this
will enhance collective pursue of organizational goal.
1.6 ASSUMPTION OF THE STUDY
If this research is successfully
carried out it will relieve the executives of certain administrative
responsibilities as they will delegate duties to their secretaries
appropriately. Educational background of qualified secretaries which calls for
their special need and importance in communication industries and offices at
large.
It will also reveal to an extent the
educational background of qualified secretaries which calls for their special
need and importance in communication industrious and exercise caution in
executing their duties as any deviation will mar the image of the organization
in the business word.
This research will also show the
communication industries that secretaries are indispensable and irreplaceable
tool in the industry no matter the extent of technology evolution.
The research will also show the
communication industries that secretaries are indispensable and irreplaceable
tool in the industry no matter the extent of technology evolution.
The research will also boost the ego
of secretaries among their professional counterparts instead of limiting them
to only typing documents.
It will also explore the task ahead
to the student secretaries, which make them serious in their training.
1.7 RESEARCH QUESTION
The following research questions were
formulated to guide the study:
i.
What
roles do secretaries perform in modern communication industries in Enugu Urban?
ii.
How
far are the secretaries efficient and effective in performing those function?
iii.
What
problems do they encounter in performing those role?
iv.
How
far do the roles increase productivity in those communication industries?
v.
What
recommendations are necessary for improved performance of secretaries in modern
communication industries in Enugu Urban?
1.8 DEFINITION OF TERMS
ROLES: Duties
for which persons are accountable for.
The term can be equated with duty, activities or authorities. Roles refer to the mental and physical
activities which must be performed to carry out a task or duty.
EFFICIENCY: This
is the ability to produce the desired result.
SECRETARY: An
employee who possess a mastery of office skills, who demonstrates the ability
to assume responsibility without direct supervision, who exercises initiative
and judgment and who make decision within the scope of assigned authority.
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