THE EFFECT OF MOTIVATION ON WORKERS PRODUCTIVITY (A CASE STUDIES OF NICON INSURANCE)

This study is to provide an insight into the essential features of motivation. The study also examined the motivational effect factors or tools employed and it's effect on the staff of any Agency. It is hoped to critically analyze the existing theories of motivation and to contribute to the understanding of the concept in addition to what is contained in other literature on motivation. The limitation will be on the works and productivity of Nicon insurance. The study also examines the effect and characteristics observed in a motivated employed such as independence longer deeper and more consistent interest in which he does. As against of motivated employed that is force to act like a child. He has depend syndrome a group of symptoms consistently occurring together, with erratic casual or shallow interest.

 

Title page: 

Approval page: 

Declaration page:

Dedication: 

Acknowledgement: 

Table of content: 

Abstract 

1.1 Background of the study----------------------------------------------------------1

1.3 Objective of the Study------------------------------------------------------------5

1.4 Hypothesis ------------------------------------------------------------------------5

1.5 Significance of the study--------------------------------------------------------5

1.6 Scope and limitation of the study-----------------------------------------------6

1.8 Definition of terms concepts-----------------------------------------------------7

2.0Literature Review -------------------------------------------------------------- 9

2.1Introduction----------------------------------------------------------------------9

2.2 Assumption about Motivation ------------------------------------------------10

2.3 The Effect of Motivation on Workers Productivity -------------------------16

2.4 Reward System in Public Service ---------------------------------------------20

2.5 historical background of NICON insurance ---------------------------------25

3.1 Introduction--------------------------------------------------------------------28

3.2 Research design---------------------------------------------------------------29

3.2.1 Sample and Sampling techniques-----------------------------------------29

3.2.2 Population of the study----------------------------------------------------30

3.2.3 Sample size-------------------------------------------------------------------30

3.3 Source of Data Collection ----------------------------------------------------30

3.4 Techniques  for Data Analysis -----------------------------------------------30

4.1 Introduction---------------------------------------------------------------------32

4.2 Presentation and Analysis of Data -------------------------------------------45

4.3 Testing of Hypothesis ----------------------------------------------------------47

5.1 Summary-------------------------------------------------------------------49

5.2 Conclusion-----------------------------------------------------------------49

5.3 Recommendation----------------------------------------------------------50

Reference ----------------------------------------------------------------------53

Appendix (Questionnaire Design) ------------------------------------------53

The coordination of effort and activities of individual in a work place is to achieve the desired aims and objective of an organization which has long being one of the management most important difficult and controversial problem, every organization whether profit or nonprofit oriented strives to break even and render services to the society in accordance with it predetermined goals and aspiration. It is only when the objective of an organization are attained that such organization could be said to be effective. 

Eazionic(l961) properly recognized the above fact by observing that organizations .are social unit oriented toward pursuit of goal. In this case, they can be conceived as tools, which gain meaning and direction from their functions. He therefore. defined organization goals as desire state of affairs, which organization attempt to realized. this view is also shared. By attempt to realize. MC. Ewen (1964) noted that in the analysis of complex organization the definition of organization goals in commonly used as standard for appraising performance. However, the goals of organization will determine the nature of its input and output, the series of activities through which the output are achieved. and interaction with its external environment. The extent to which an organization is successful in attaining its goal is a basis for the evaluation of organizational performance and effectiveness. These achievements cannot be easily actualized in after disregard and isolation of the organization human resources. This view was collaborated by Bums and Staker (I960) who also stressed that the key to organization survival is the ability to acquire and maintain resources. 

Man is a rational animal. when behavior in certain ways; he does so for a reason or motive. A motive impel person to act and gives reason. For his behavior Therefore, if we want  people to have in a positive way so that the organization can achieve its goals we need to understand the kind motive that will prompt them. Akinson (I964) postulated that the study of motivation has to do with the understanding and analysis of the various factors or needs which incite and direct individual's action. At the same time motivation attempt to provide ways of helping them to satisfy those needs people are subject to various forms of societal pressures and influencers arising from inflation, declining standard of living and escalating cost of social services such as transportation, Medicare and housing. Workers morale to work is dampened if there are no incentives that will enable him put in his best ability to work. if his physical and psychological conditions are sound. If he has received good training on the job and he thinks that there is an attractive reward in return For his work. 

Victor room expectancy theory of motivation postulates that individuals will exert  effort at work to achieve performance that will result in outcome that they prefer workers who are recruited into the work place as individuals with divergent personal needs, interest and aspiration. This has to be harmonized through the process of adjustment and ability to accommodate the interest and aspiration of the organization. Worker must have a sense of belonging in the organization that the study of motivation has to do with the understanding and analysis of the various factors or needs which incite and direct individual‘s action. At the same time motivation attempt to provide ways of helping them to satisfy those needs people are subject to various forms of societal pressures and influencers arising from. inflation, declining standard of living and escalating cost of social services such as transportation Medicare and housing. Workers morale to work is dampened it there are no incentives that will enable him put in his best ability to work, if his. physical and psychological conditions me sound. If he has received good training  on the job and he thinks that there is an attractive reward in return for his work. 

Victor room expectancy theory of motivation postulates that individuals will exert effort at work to achieve performance objectives to be realized and the organization employed the services of personnel. in recent times, the employees NICON insurance Corporation Was observed to be exhibiting poor attitude to work. There ms been an expression of job dissatisfaction and frustration in the work place which  has given rise to various forms of individual's conflict, increase in idleness. High rate of absenteeism, redundancy, labour turnover, and increase in number of worker engaged in moonlight activities. these incidents manifested themselves in poor performance of the employees and also threatened the existence and Continued survival of the organization. The workers expressed dissatisfaction and made several complaints about unavailability of motivational scheme that could actual  ginger lent to work. The) contend that top management denied them incentives that  could  induce their optional performance. They blamed the management For being insensitive to their plight and progress of the organization. 

Unlike any other government agency, NICON is not without any regard to lay down statutory rules and regulation  there is no standard practice of work ethics could oriented then that will  result in outcome that they prefer workers who are  into the work place as individuals with divergent personal needs, interest and aspiration. this has to be harmonized through the process adjustment and ability to accommodate  the interest and aspiration of the organization Work  must have a sense of belonging in the organization  employees towards working  to achieve the goal and objectives of the organization. Which  stressed that operation of the bureaucracy, are governed by application of  these rules in particular cases‘ though the office  in departmentalized in to personnel supplies research and development establishment etc like  in any typical government  one development establishment job schedules are not assigned to officers in line with this arrangement.                                             

There exist the situation in which a worker in the personnel department for instance is often given the task relating to finance department to perform. There is no regard for professional background in job assignment. As result of this some workers are rendered redundant is “unitaristic” directives flow only from the office of the chief executives. This negates the principle of democratic leadership styles, which emphasis participatory management. Even the departmental heads cannot freely issues out instruction on matter relating to the clients, which they presumable control. In addition, the staff welfare is not considered as important management concern. Housing and transportation facilities are not provided and yet the workers are expected to put in their best at work. The staff promotion which was long overdue had not been carried out over some years beside the employee are not confident in operation and styles of administration and surrounded is secrecy and there is not fairness and balance of interest in staff recruitment exercise. All these contributed to the feeling of dissatisfaction among the workers they  got frustrated about the entire work resulting to all forms of motivation  conflicts.

The study is designed to achieved the following objectives

2. Ho. There is no significant relationship between modern adequate working and job satisfaction in NICON.

This is  aimed establishing ways for improving staff performance at NICON through effective leadership. It has been found out that he greatest clog in well performance of worker or employees is lack or shortage of effective   leadership. This is because in an organization where thesis good leadership every  activations would be moving smoothly. Also there would be interaction among the employee sense of belonging, the communication between ones offices to another would be every easy. In addition this study is armed at improving the “ condition of service for the employee. This condition of service can be improve on such a way whereby the conductive environment is provided for the workers, the office need to be well equipped with computer connected internet so that the worker can link to the world also office need to be furnished by doing this the workers would be physically and spiritually motivated. In support of the above point this research intended to be helpful in restoring the management theories and most especially job security under the fourteen (14) principle of Henri Fayol. In organization where there is no job security for the worker the workers will not perform very well toward the achievement of organization goals and objective to this and end, this study is likely open up new avenue to understanding importance of motivation leadership and management theory.

The information here is limited to NICON  insurance corporation and its gotten through cross examination or open question with some of this staff therein. This was the period that majority of the employee went on annual leave hence restricting on environment survey of the entire staff of the organization. For purpose of this study motivation and productivity is discussed. But the emphasis will be on the  effect of motivation on workers productivity in NICON insurance corporation.

The term on concept used in this research hereby defined in relation to the cost of the work. However, this definition may differ from the conventional way of dictionary definition of the term concerned.

For the purpose of the study, motivation is the inner state or mind that  propels action toward the attainment of a result motivation refers to the way in which urge desire I aspiration and striving or needs direct control or explain the behavior of human being (MC Ferland 1987). Motivation can be described as the direction and persistence of action it is concerned with why people choose particular course of action  in performance to other and way  they continue with a chosen action often over a long period, and the face of difficulties and problem (Mitchel 1975).

Productivity is a measure of output from a production process per unit of output. For example labour productivity is typically measured as a ratio of output per labour an input productivity may be conceived as a metric of the technical or engineering efficiency of production. In ecology, productivity or production refers to the rate of generation of business of biomass in an ecosystem. It is usually expressed in unit of mass per unit surface per unit surface per unit time, for instance grams per square metre per day (en,Wikipedia.org/wiki/productivity). Productivity relates to the person ability to produce the standard amount of number of products, service as desired in work.

 In the context of their study motivation are tools driving force or vehicle through which effective performance, proper management and control are guaranteed in organization (Freud 1936).

This is a term used to determine or measure the output productivity of an organization in relation to its desired goals and objectives. An organization is said to have attained effective performance when it is able to achieve its target objective and aspiration at a reseracheble optional level through prudent management and utilization of its human and material resource ( James B. Thomson and Willian JMC Ewen 1964).

PROPER MANAGEMENT 

Proper  management in the context of the study is the act of acquisition organization and efficient utilization of people toward the attainment of desired objectives in an organization (Fritz and W.J.Dickson  1939).

This is a management activities that involves signals, information or feedback enable the management to keep activation on check to measure that plan are carried out accordingly and  deviation correlation or accounted for control and result of the works of his subordinate against development standard.(Maths Robert L. and Jackson, John H. 1988).