TABLE OF
CONTENT
Title page i
Certification ii
Dedication iii
Acknowledgement iv
CHAPTER ONE
Introduction
1.1
Background of
the study 1
1.2
Statement of
problems of the study 2
1.3
Aims and
objectives of the study 3
1.4
Significance
of the study 4
1.5
Scope of the
study 5
1.6
Limitations
and constraints to the study 5
CHAPTER TWO
Literature review
2.1 Motivation
and its concept 7
2.2 The
importance of motivation to the management 17
2.3 Motivation
techniques and strategy 18
2.4 Organization
concept, mission and objective 23
2.5 Types
organization objective 25
2.6 Means
of achieving organization mission and objectives 26
2.7 The
impact of motivation on the attainment of employee’s performance 27
CHAPTER THREE
Research methodology
3.1 Data
collection method / techniques 30
3.2 Data presentation and analysis method 32
3.3 Definition
of population 33
3.4 Sample
size and distribution 34
3.5 Sample
selection 35
CHAPTER FOUR
Data presentation
and analysis, summary conclusion and recommendation
4.1 Brief
history of case study 40
4.2 Data
presentation and analysis 42
4.3 Summary
55
4.4 Conclusion 56
4.5 Recommendations 58
References 59
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
The term motivation was originally derived from
Latin, word “motive” which means the main sprays of action in people. The
leader who to incite his follower to reach an objective must hold out the
promise of rewarding them. An the reward people seek in life is to fulfill
their want, drive and need.
Motivation is interested in the “Why” of human
behaviours it tries to unravel the rationales behind human behaviours. Although
not all human behaviors are motivated, some are no reflex action habit or
instruct, a manager is only interested in those behavior that can be motivated
when an individual is left with a choice.
Motivation are those things, which induce an
individual to perform. It could be tangible (extrinsic) or intangible
(intrinsic). A manager can make effort directed toward sharing motivation by
establishing an environment conducice top ascertain drive, i.e motivation is
something use toward achieving a desired goal e.g. higher pay, a prestigious
title, development of employee’s etc. what a manager to perform effectively and
efficiently leads to the company folding up due to the goals of the
organization being hindered.
1.2 STATEMENT
OF PROBLEMS OF THE STUDY
There effectiveness of management depend on its
ability to satisfy the needs of its work force.
What are the factor that often motivating entrepreneurs
of perform optimally in Nigeria
How motivation influence employee’s performance in
an organization.
How does motivation improved the performance of
employees in an organization
What are the effect of motivation in the
organization
1.3 AIMS
AND OBJECTIVE OF THE STUDY
These are the purposes, aim and targets which the
research project is designed to meet, the fundamental objective of the write is
to comply with the partial fulfillment of the requirement for the award of
National diploma in business studies of kwara state polytechnic, Ilorin.
The broad topic of the project, which is the
motivation as a tools of four improving employee’s performance in a service
company, a case study of zenith bank plc.
Firstly, to find out the method of research carried
out by the method of research carried out by the zenith bank plc.
It will make workers to be efficient and effective
in operation which will result to higher performance.
It also easy to know the technique use in motivating
employees (zenith bank staff member for higher performance.
1.4 SIGNIFICANCE
OF THE STUDY
This research work is expected to contribute
immensely to the recognition of motivation as a tools of improving employees
performance in a service companies.
Motivation has become increasingly important for
organization and companies of all size that to reach their organization
objective in a competitive market place.
Top performance of an organization consistently
provide high quality work, maintain a high level of performance.
High level of motivation can help keep employees
committed to working hard and contributing as much value as possible to the
organization to achieve their goals.
1.5 SCOPE
OF THE STUDY
This study looks into perfect fact of motivation as
a process of attaining organization objective.
Motivation as a topic that very comprehensive in
nature that is why we cannot write everything about it but for the purpose of
the study we will concern ourselves about concept with how motivation can be
use to attaining organization objective and goals.
1.6 LIMITATION
AND CONSTRAINTS TO THE STUDY
The major limitation to this project work is time
i.e. time was not enough to carryout the research to its fullness.
Also finance is one of the limitation that was
hindering a proper research work and lack of co-operation of some members staff
are failing to disclose important that were needed this research project.
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