TABLE OF CONTENTS
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF THE PROBLEM
1.3 AIMS AND OBJECTIVE OF THE
STUDY
1.4 SIGNIFICANCE OF THE STUDY
1.5 SCOPE OF THE STUDY
1.6 LIMITATION OF THE STUDY
1.7 RESEARCH QUESTIONS
1.8 STATEMENT OF HYPOTHESIS
1.9 DEFINITION
OF TERMS
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 THE CONCEPT OF
INFRASTRUCTURAL FACILITIES
2.2 HISTORY OF THE TERM INFRASTRUCTURE
2.3 THE CONCEPT OF SECRETARIAL
STUDIES
2.4 HISTORY OF SECRETARIAL
STUDIES
2.5 IMPORTANCE OF SECRETARIAL
EDUCATION PROGRAMME.
2.6 DEFINITION OF SECRETARY
2.7 ATTRIBUTES OF AN EFFICIENT
SECRETARY
2.8 FUNCTIONS
OF A SECRETARY
2.9 EFFECT
OF POOR INFRASTRUCTURAL FACILITIES IN SECRETARIAL STUDIES
2.10 JUSTIFICATION
TO REVITALIZE INFRASTRUCTURAL DEVELOPMENT IN SECRETARIAL STUDIES IN POLYTECHNIC
IN OWERRI URBAN
CHAPTER THREE
3.0
RESEARCH METHODOLOGY
3.1 RESEARCH DESIGN
3.2 POPULATION OF THE STUDY
3.3 SAMPLING METHODS AND
TECHNIQUES
3.4 INSTRUMENT OF DATA
COLLECTION
3.5 VALIDATION OF THE
INSTRUMENT.
3.6 RELIABILITY OF THE
INSTRUMENT.
3.7 METHODS OF DATA ANALYSIS
CHAPTER FOUR
4.0 PRESENTATION
OF ANALYSIS AND INTERPRETATION OF DATA
4.1 ANALYSIS OF DATA COLLECTED
FROM QUESTIONNAIRE.
4.2 TESTING
OF HYPOTHESIS
CHAPTER FIVE
5.0 CONCLUSION AND
RECOMMENDATION
5.1 CONCLUSION
5.2 RECOMMENDATIONS
REFERENCES:
APPENDIX I
CHAPTER ONE
1.0 INTRODUCTION
Secretarial studies is a vocational
programme that is offered in Polytechnics, Colleges of Education and
Universities primarily to educate and train students to become secretarial
teachers and administrators with the appropriate skills and competencies to
take up a career in teaching, office occupation and business. According to Amoor and Udoh (2008), secretarial education is an area of
instruction that has been in existence for several decades, and it plays very
significant role in national economic development. It is, according to Usman (2008) a vital tool
in the hand of government to combat unemployment crisis, and also according to
Ilo (2002) is a tool to alleviate poverty.
Secretarial Education is also very useful to private organizations and
individuals in terms of employability, job creation and self-reliance.
For an effective learning in the
tertiary institution, the required infrastructural facilities should be in
place. Thus, for effective secretarial studies in our higher institution, there
should be adequate supply of the needed equipment and facilities needed for
most of their practical studies. The role and function of a secretary involve a
lot and as a result of this, the students who are undergoing secretarial
studies should be exposed to the necessary facilities that will enable them in
developing and equipping themselves.
The role of infrastructural
facilities in the upliftment of secretarial studies is quite crucial and
necessary, owing to the fact that we are faced with the invention of
telecommunication and the technological status-quo of our contemporary society
is fast developing. To this effect, the secretary is faced with the challenges
of being acquainted with these new technologies that are revolving around the
globe.
Owing to this fact, it is quite
dilapidating that most tertiary institution (especially polytechnics) that are
offering secretarial studies lacks the facilities and the necessary
infrastructure that will enhance the level of secretarial studies to be in line
with the contemporary era.
It is clear that in most offices
today, the secretaries now receives mail through the internet no longer through
letters, most of the office files are documented with computers,
telecommunication becomes the medium of communication, and a lot of inventory
that the computerized world has introduced to the society, thus, these and more
are the complications and challenges facing the secretary in an office in this
contemporary era.
In order to help the future
secretaries, the government and the management should see that the necessary
infrastructural facilities that will help the students in achieving great
things are provided.
It is the problems of poor
infrastructural facilities in the department of secretarial studies in
polytechnics in Owerri Urban that this research work is out to investigate and
to pinpoint way in which the situation of poor infrastructural facilities can
be minimized in polytechnics.
1.1 BACKGROUND OF THE STUDY
Secretarial studies Department were established in
polytechnics in Owerri Urban with the main aim of training students in the
secretarial profession. The department since its inception, has been trying its
best in proceeding students of the Secretarial progression.
It is quite a dilapidating issue to note that the present
demons or problems in the institutions which emanated as a result of poor
infrastructural facilities in the department has twisted the dream of producing
well sound and professional secretaries in the society. It must however, be
said that one of the greatest predicaments of these institution today is the
neglect of the secretarial studies Department whose poor quality very much tend
to the craze for good quality make department. Therefore, well established and
qualified department is equally contributing to a healthy economy.
In view of the present demands in the
institution, it must however, be said that one of the greatest predicaments of
polytechnic institutions in Owerri Urban today is the neglect of the
secretarial studies department whose poor quality very much tend to the craze
for good quality male department. Therefore, well established and equipped
department is equally contributing to a healthy economy.
1.2 STATEMENT OF THE PROBLEM
The inability of most graduates who
have passed through the rigorous secretarial training to measure up to expectation
has been a dilapidating issue in the society. Owing to this fact, this research
work is faced with the problem of identifying those problems which militates
against effective secretarial studies in polytechnics in Owerri Urban in
relation to the lack of the necessary infrastructural facilities needed in the
department, and for equipment of the secretarial students. To identify ways in
which these problems that emanated as a result of poor infrastructural
facilities in the department of secretarial studies can be resolved is the a
problematic issue facing this research work.
1.3 AIMS AND OBJECTIVE OF THE
STUDY
As a research work, it is aimed at
resolving the controversial issue which militates against effective secretarial
studies in polytechnic in Owerri Urban, thus the following objectives will be
realized in the course of this study
a. To capture in details the concept of
secretarial studies and secretary in line with their functions and
responsibilities.
b. To identify the necessary
infrastructural facilities that will be necessary in revamping the
effectiveness of secretarial studies in polytechnics Owerri Urban
c. To pinpoint the effect of poor
infrastructural facilities on the productivity of secretarial studies in
Polytechnics in Owerri Urban
d. To give possible solutions that will
help to provide the necessary infrastructural facilities needed in the
department of secretarial studies.
1.4 SIGNIFICANCE OF THE STUDY
Owing to the fact that the role of
secretaries in most organization are so important, this research will be of
great significance in the sense that it tries to identify the problems that
hinder the growth of secretarial studies in Polytechnics Owerri Urban, and by
so doing, the productivity of secretarial job will be elevated. Thus if the findings
of this work will be applied vividly, there will great improvement not only
with polytechnics Owerri Urban but to the whole tertiary institution at large.
This research work will be of great help to future researcher on the topic.
1.5 SCOPE OF THE STUDY
This research work does treat in
total the importance of infrastructural facilities or the problems and
prospects of secretarial studies but limits itself to the effect of poor
infrastructural facilities in the department of secretarial studies in polytechnics
in Owerri urban. For the sake of clarity, coherency, precision and
specification, this research work will be carried within the polytechnics in
Owerri Urban though the findings can vividly and validly be applied to all the
tertiary institutions at large.
1.6 LIMITATION OF THE STUDY
During the course of this
research, a lot of obstacles was encountered. Thus, the uncooperation of most
people working in the library and other offices where the researcher needed to
get materials posed great problem to the researcher. Some of the staff does not
feel safe letting us have access to some materials while others will charge you
more than double cost of Photostat before one can get what he want.
Financial
constraint is another limitation to this works which is as a result of high
cost of transportation fare to the area of study to gather data, combined with
the cost of material to carry this work to conclusive standard was equally
important
1.7 RESEARCH QUESTIONS
In the bid to offer solution to the
problems facing this research work, the following research question will be
given answers, thus:
1. To what extent do secretarial studies
necessary in secretarial job?
2. Do you agree that poor
infrastructural facilities can hinder effective secretarial studies?
3. Is the problem of poor infrastructural
facilities in polytechnic Owerri Urban as a result of the negligence on the
part of the government or mismanagement on the part of the school
administration?
4. Is there any effort from the
government to remedy the problem of infrastructural facilities in the department
of secretarial studies?
5. If yes, what have they done so far?
6. Is there any relationship between
poor infrastructural facilities and the performance of secretarial studies in
polytechnic Owerri Urban.
7. What are the major infrastructural
facilities are lacking in the polytechnic Owerri Urban.
1.8 STATEMENT OF HYPOTHESIS
During the course of this research,
the following research hypothesis will be tested.
Ho: There is no significant relationship between
inadequate provision of infrastructural facilities and the productivity of
secretarial studies
H1: There is significant relationship between
inadequate provision of infrastructural facilities and the productivity of
secretarial studies.
1.9 DEFINITION
OF TERMS
Effect: A change or changed state as a
direct result of action by somebody or something else
Poor: This term poor be regarded as
inadequate, lower than expected. In view of the context of the study it can be
seen as insufficient to serve the desired need.
Infrastructural facilities: this can be regarded as the large
scale of public systems, servers and facilities of a country or region that are
necessary for economic activity or academic growth including power and water
supply, public transportation, telecommunications, roads and schools.
Department: In view of the context of the
study, this refers to the sectors of polytechnics that deals with the education
of secretarial students.
Secretarial study: this involves the academic
activities rendered in academic institution for the training and educating of
future secretaries
Secretary: an employee who does clerical or
administrative work in an office for a person or organization. Somebody elected
or permitted to keep the records of the meetings of an organization such as a
club, society or community and to write or answer letters on it behalf.
Polytechnics: According to the Encarta
Dictionary, it is a college offering vocational courses: a college offering a
range of course, some of them vocational or technical, at or below the bachelor
degree level.
Click “DOWNLOAD NOW” below to get the complete Projects
FOR QUICK HELP CHAT WITH US NOW!
+(234) 0814 780 1594
Login To Comment