An analysis of worker management
relationship in a competitive and thriving industry like the Three Star Hotel
cannot be overemphasized. What begets emphasis is the study and analysis.
However, as the society gets more sophisticated the business would become more
and more complex and competitive. The researcher has attempted to review the
opinion, of some authors that are related to the research topic. In order to
appraise the relationship between the worker and management in Three Star Hotel
the researcher choose sample of forty five staff. A random sampling is done and
data collected with the aid of questionnaire and personal interview were
scrutinized. The data collected were presented, analyzed and interpreted using
percentage and table. In the course of this study some findings were uncovered.
It discovered the extent to which cordial relationship between worker and
management motivates and encourages productivity in the industry (Three Star
Finally, the researcher recommended
that the management should maintain its current administrative policies and
communication effort as well as emphasis on training and retraining of staff.
The relationship between the workers
and the management of all formal organization has been adjudged crucial to the
effective performance of organizational productivity.
This is because; it is generally
acknowledged that both groups form the human resource element in the
organization. An element which is quite
unique in any organization. This fact
becomes all the mores obvious if cognizance in taken that of all inputs into
the production process of all enterprises, the human element in the most
crucial because, it is the only element that has its own power and sincerely it
performs the function of controlling and coordinating the other element in the
desired quality in a way and manner that will aid the production process.
More so, this human element in
organization is divided between two broad groups, (that is the management group
and the workers). Some scholars such as
Ademelekan (1998) have identified a third group which they termed the “middle
level or supervisory groups”. But, for
the purpose of this research this group is not acceptable because they are
transmittery in nature.
The first groups consist of managers.
These are those bodies of men known as the management who are in charge of
organizing, controlling, directing, planning and decision making in an
organization. It is this group that performs the function of coordinating all
factors into production process so that goods and services that satisfy human
needs and wants can be achieved while, the overall goals and objective of the
organization can equally be achieved.
The second groups consist of the
workers whose job is to perform whatever function they may be directed by the
management from time to time. They
constitute in any organization more than (80%) of the total workforce of the
organization. These bodies of man are
largely unskilled and semi-skilled as oppose to those in the management cadre
who are largely skilled. Inspire of
this, the workers constitute the hub of
which all activities involving the human element revolves, they take instructions, they reports back to
management for the directives.
The workers and management of an
organization are expected to work hand in hand in a mutually benefiting
relationship that will serve to help the organization to effectively and
efficiently achieve its goals and objectives.
This worker and management
relationship have been recognized as being “dynamic and third in nature”
(Mc-Growth T.E., Attman, M. 1966). It is
recognized as being dynamic and fluid in nature because of often alternatives
between hostile and frosty conditions, and friendly and warm condition. Whole this relationship is hostile it could
affect organizational productivity negatively and whole warm it could also
bring about positive impact on organizational productivity.
In apparent recognition of this most
scholars have over the years devoted their time, energy and resources to study
hour the relationship between the workers and management enhance productivity
of the organization as a whole.
Koonts Odenne and Welch Warrish H (1989) for
instance has asserted that, the key to understanding organizational
productivity in the study of workers- management relationship” such studies so
far have not come up with satisfactory reposes suitable and amenable to
Equally not fort coming is a finding
that will explain the Nigerian circumstances which is finding that will
frequent clashes between workers and management. Indeed the frequent strikes,
work to rule actions and other forms of individual’s dispute between worker and
management have been a source of concern.
The service and hospitality industry in particular, is vital to the
socio-economic well being of any nation.
This is because it is usually the first point to call by any visitor to
any new town or city. Consequently,
industrial harmony in the total industry must be maintained at all cost for the
economic growth of any nation. Although operations of the hospitality sector
(i.e. the hotels) have if late been hit by the harsh economic realities of on
time, and this has led to increase agitation for better deed by the workers
from the management of this respective out forts with time, if this is not curbed, pressure may emanate.
Consequently, the need to study the workers management relationship has now
assumed a mine urgent dimension than ever because this would provide a more
acceptable understanding of the situation so that overall productivity of the
hospitality sector can be improved upon.
As a contribution to this search the research “an analysis of worker management
relationship as it affects service provision a case study of Three (3) Star
Hotel Dutse” was chosen.
1.1BACKGROUND OF THE STUDY
responsibility is of no doubt be given an adequate attention by the food and
beverages companies in Nigeria for being the parameter that determines the
relationship between companies and their stakeholders. What is however in doubt
is the extent to which such corporate social responsibility is given and its
adequacy. The first books on CSR were published in the 1930’s with one of the
most influential being the “ social responsibilities of the businessman” by
howard .R. bowen in 1953 (Windell, 2006). In mid-1950s the late peter F.
Drucker, the most prominent and widely acknowledged management thinker of the
20th century and also the “father of modern management” has
recognized the social function of business. In his classic book, the practice
1.2 STATEMENT OF
Obviously, there has been little or
no attempt to study worker- management relationship as it affect service
provision in organizations in Nigerian in general and in Three Star Hotel in
particular. Rather the Nigerian
literally circle is proliferated by literature on abstracts issues related to
conflict, decision making and the rest.
Equally, scarce of knowledge about nature and kind of relationship that
exists between the worker and management in the hospitality sector.
A part from the problem stated, some
of the problem as regards to this research included the following:-
time frame to gather much information
fund to sponsor the on and doing of the project
interference to the organization
of proper commitment by the management and workers to effectively handle the
organizational performance being a public cooperation.
1.3 AIMS AND OBJECTIVES OF THE
The overall objective of the research
workers is to understand how workers management relationships led to the
productivity of organization in the hospitality sector of Nigerian economy.
The objectives of the study is to
determinate how the worker management relate currently at Three Star Hotel
affects the operational efficiency of the organization.
Other objectives are:-
1. To know the state of existing
relationship of worker and management of Three Star Hotel Dutse
2. To determine the real and probable
reason responsible for the current.
State of affairs.
3. To ascertain how the State Affairs
between the workers and management affects the production capacity of Three
Star Hotel Dutse.
4. To make recommendations to the
relevant authorities on how the worker management relationship is Three Star
Hotel can be improve upon.
1.5 PURPOSE OF THE STUDY
The purpose of the study is to
analyze the workers management relationship as it affects service provision as
regard to the Three Star Hotel Dutse.
There is a purpose towards which the
organized group activities is directed, some implicit while other
explicit. It is also essential that the
goal oriented organized activity brought by establishing certain relationship
among the available resources. These
resources include such things as human capital and material resources.
Hypothesis are formulated to serve as
a proportion or supposition made as the basis for reasoning or investigation of
The hypothesis or question to use is
to what extent workers management relationships exist in Three (3) Star Hotel.
This is the question that this research work stands to answer.
is worker management relationship in three (3) Star Hotel Dutse.
is no workers management relationship in Three (3) Starr Hotel Dutse.
1.5 SIGNIFICANCE OF THE STUDY
The study’s significance is on policy
formation which will be is reflected in the recommendation that will be make, that will aid the relevant
authorities to improve the existing state of the relationship between the
workers and the management of Three Star Hotel.
The study is significant because it
is first of its kind that will study the workers management relationship as it
affects service provision in the hospitality industry in general and Three Star
Hotels in particular.
The significance of the study is
further located in the fact that it is a contribution to the filed of research
and as such, the finding of the study will provide inputs into new areas of
workers management relationships that need further research whole at the
sometime identifying the strength and
weaknesses of previous researches.
1.6 SCOPE AND LIMITATION OF THE
The area of the study covers Three
Star Hotel Dutse, it is expected to be the sole area concern for the
research. The sample area and the sample
population will be restricted to the case study in order to bring out the
worker-management relationship spirit more articulately.
Also the scope will be extended a
little further in extracting information from secondary sources which will
enhance to the best presentation of the study.
The limitation of this study will
border so much in the collection of data obviously collection of data for a
research of this nature could be hectic from the paint of the respondents,
especially distribution of questionnaire will be an easy task as doing will be
a boredom in the part of the author.
Sometimes the human body cannot resist hardship as running from part of
call to another may create fatigue which can be so imitating and therefore
become depressing of the body and soul.
Shouldering the financial cost of the project is another course of
concern to anybody undertaken a research of this nature that involves cost seen
and unforeseen. Reality without money a
scholarlistic project of this magnitude may not be accomplished.
1.7. HISTORICAL BACKGROUND OF THE
AREA OF THE STUDY
The organization taken as a case
study a Three (3) Star Hotel Dutse, the hotel is the top ruled hotel in Jigawa
State located in the metropolis. The
hotel was commission by the head of State and Commander in Chief of the Armed
Force of the Federal Republic of Nigeria then General Abdulsalam Abubakar on 15th
May, 1999. the hotel was build at the
level of Three Star in Jigawa State of
Nigeria as a whole it was build on the one of the highest point in Dutse
metropolis with good atmosphere condition surrounded by rocks, it has a very
good ground, specious ground which are land seeped with large rock hill lawn
sheds and flowering plant. It is
situated along Kiyawa road Dutse the State capital of Jigawa State.
The hotel was first managed by the
Nigerian Hotel limited (NHL) between
the early 2002 were they handed over the hotel to the Jigawa State government
later. The hotel has sixty two (62) rooms which are categorize into double rooms,
studious rooms executive rooms and luxury suite each room is tastefully
furnished with all necessary social
amenities which make it to be standard in any where in the country, the other facilities include ultra modern
conference hall with capacity of about (300) three hundred people and modern restaurant with inter
continental and African dishes, swimming pool, lawn tennis court and laundry to
make al customers feel at home.
1.8 DEFINATION OF TERMS
Analysis:Means a close or systematic study.
Worker: Refers to as one who is
employed by another.
Management: An act or instance or
guiding or it can be sees as authoritative control over the affairs of others.
Relationship: A logical or natural association between two or more things. The
way in which two or more Things behave toward each other or deal with each
Affect: To be have effective or
sincerely. It can also be sees as a
product of change in something.
Service: This can be seen as a system
that provide Something that the public needs, organized by the government or a
Provision: A restricted or modifying
element something indispensable, the act of supplying someone with something
that they need or want.
project is carried out to investigate on problems, prospect and solution to
Unemployment issues in Jigawa state.
The project contains five chapters, chapter
one deals with general introduction, statement of the problem, aims and
objectives of the study, research hypothesis, purpose and significance of the
study, scope and limitation of the study, Historical Background Of Study Area
definition of key terms, plan of the study and references.
consist of literature review and theoretical frame work of the project.
three contains research methodology, introduction of the chapter, population of
the study, sample size, sampling techniques, method of data collection,
research instrument, method of data Analysis and references.
four consist of Data presentation and analysis, introduction of the chapter,
data of the Respondents, Response of the presentation and Analysis and
chapter five of this project comprises the summary, conclusion, and
recommendations, Bibliography and appendix
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