EFFECT MANAGERIAL SKILLS AND DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE (A STUDY OF FIRST BANK AND ACCESS BANK PLC)

  • 0 Review(s)

Product Category: Projects

Product Code: 00009916

No of Pages: 125

No of Chapters: 1-5

File Format: Microsoft Word

Price :

₦5000

  • $

ABSTRACT

This study ascertain the effect of Managerial Skills and Development on Organizational Performance of First Bank and Access Bank Plc in Abia State, Nigeria. The study sought to examine the effect of employees’ reward on productivity, ascertain the effect of employee training and development on profitability, determine the relationship between managers’ interpersonal skills and customer perception and ascertain the effect of top management support on efficiency of First Bank and Access Bank Plc in Abia State, Nigeria. The target population of 588 consists of staff of the two selected banks in Abia State, Nigeria. The sample size of 239 was derived from Taro Yamane formula. A total of two hundred and thirty-nine (239) copies of the questionnaire were distributed to the respondents, seven (7) questionnaire were lost/wrongly filled while two hundred and thirty two (232) questionnaire were correctly filled and returned which formed the basis of the study.  In testing the purpose of this study, linear regression modelAnalysis of variance (ANOVA) and Pearson Correlation Coefficient with SPSS Version 23 aided the study. The study showed that there is a strong positive correlation between Employees reward and Productivity of First Bank and Access Bank Plc in Abia State, Nigeria, there is a strong positive relationship between training and development on profitability of First Bank and Access Bank Plc in Abia State, Nigeria, there is significant relationship between manager’s interpersonal skills and customer perception in First Bank and Access Bank Plc in Abia State, Nigeria and there is significant relationship between top management support and efficiency of First Bank and Access Bank Plc in Abia State. Nigeria. Summarily, the study concluded that managerial skills and development have a positive and significant effects on organizational performance of First Bank and Access Bank Plc in Abia State, Nigeria. The study recommended  that management should encourage productive employees to perform well, intellectual capital should be undertaken in the area of training, developmental opportunities and knowledge sharing, employees should not be discontented from decision making and further study should be carried out on effect of managerial skills and development on organizational performance in other sectors and region in Nigeria.






TABLE OF CONTENTS

Title Page                                                                                                                                i

Declaration                                                                                                                             ii

Certification                                                                                                                           iii

Dedication                                                                                                                              iv

Acknowledgements                                                                                                                v

Table of Contents                                                                                                                   vi

List of Tables                                                                                                                          ix

List of Figures                                                                                                                         x

Abstract                                                                                                                                  xi


CHAPTER 1: INTRODUCTION

1.1         Background of the Study                                                                                          1

1.2         Statement of the Problem                                                                                          4

1.3         Objectives of the Study                                                                                             6

1.4         Research Questions                                                                                                   7

1.5         Research Hypotheses                                                                                                7

1.6         Significance of the Study                                                                                          7

1.7         Scope of the Study                                                                                                    9

1.8         Limitations of the Study                                                                                            10

1.9       Profile of Organizations under Study                                                                        10

1.0       Operational Definition of Terms                                                                                15

 

CHAPTER 2: REVIEW OF RELATED LITERATURE

2.1       Conceptual Framework                                                                                              16

2.1.1    Managerial skills                                                                                                        16

2.1.2    Types of skills for managers                                                                                 17

2.1.3    Managerial skills list                                                                                             20

 

2.1.4    Managerial skills and firm’s performance                                                                        22

2.1.5Employee development                                                                                                23

2.1.6    Effective employee development and succession planning                                         26

2.1.7    Organization                                                                                                                 26

2.1.8    Types of organization                                                                                                   27       

2.1.9    Private and public sector organization                                                                         29

2.1.10  Organizational performance measurement                                                                   30

2.1.11  Employee performance indicators                                                                                 31

2.1.12 Relationship between managerial skills and managerial effectiveness                          35

2.1.13 Organizational performance                                                                                           39

2.2       Theoretical Framework                                                                                                 40

2.2.1    Resource based theory                                                                                                   40      

2.2.2    The system theory                                                                                                         41

2.2.3    The social exchange theory                                                                                           42

2.3       Empirical Review                                                                                                          43

2.4       Gap in Literature                                                                                                           49

2.5           Summary of Reviewed Related Literature                                                                    50

 

 

CHAPTER 3: METHODOLOGY

3.1       Research Design                                                                                                            52

3.2       Sources of Data                                                                                                             52

3.3       Population of the Study                                                                                                 52

3.4       Sample Size Determination                                                                                           53

3.5       Sampling Technique                                                                                                      54

3.6       Description of the Research Instrument                                                                        55

3.7       Validity of the Research Instrument                                                                              56

3.8       Reliability of the Research Instrument                                                                          56

3.9       Methods of Data Analyses                                                                                             57

3.10    Model Specification                                                                                                        57

 

CHAPTER 4: DATA PRESENTATION AND ANALYSIS

4.1       Return of Questionnaire                                                                                                60

4.2       Data Presentation                                                                                                           63

4.3       Testing Hypotheses                                                                                                       75

4.4       Discussion of Results                                                                                                    81

 

 

CHAPTER 5: SUMMARY OF FINDINGS, CONCLUSION

                        AND RECOMMENDATIONS

5.1       Summary of Findings                                                                                                 84

5.2       Conclusion                                                                                                                  84

5.3       Recommendations                                                                                                      85

5.4       Areas of Further Studies                                                                                             86

5.5       Contribution to Knowledge                                                                                        87

            References                                                                                                                  88

            Appendices                                                                                                                 96

 

 

 

 

 

 

LIST OF TABLES


3.1:   Population distribution                                                             53

3.3:   Breakdown of the sample size                                                                       55

4.1:   Return rate of questionnaire                                              60

4.2:   Distribution of respondent by sex                                                    60

4.3:   Distribution of respondent by educational qualification                 61

4.4:   Distribution of respondent by position                                   61

4.5:   Examine the effect of employees’ reward on productivity of first bank and access bank plc in Abia State, Nigeria                                     63

 

4.6:   Ascertain the effect of employee training and development on profitability of first bank and access bank plc in Abia State, Nigeria            66

 

4.7:   Determine the relationship between managers’ interpersonal skills and customer

         perception of first bank and access bank plc in Abia State, Nigeria                                71

 

4.8:   Ascertain the effect of top management support on efficiency of first bank and access bank plc in Abia State, Nigeria                                                                             72

 

4.9:   The extent of performance in first bank and access bank plc in Abia State, Nigeria      73

 

4.10:  Regression analysis on employees’ reward and productivity                                         75

 

4.11:   Regression analysis on training and development on profitability                                     77

 

4.12:  ANOVA test on managers’ interpersonal skills and customer perception                      79

4.13:  Correlation coefficient between top management support and efficiency                      80

 

 

 


 

 

 

                                                       LIST OF FIGURES

2.1:   Types of managerial skills                                18

 

 

 

 

CHAPTER 1

INTRODUCTION


1.1      BACKGROUND TO THE STUDY

 

The role of managerial skill in the survival of organizations cannot be overemphasized, because equipment and money on their own cannot reproduce themselves or make profit without human efforts. Also a country's economy grows as its private and public organizations thrive, making them a vital source of growth and progress. Organizations are crucial to long-term economic growth and job creation and have made significant contributions to the evolution of  our  society,  yet  many  of these  corporate firms  die  within  a  few  years  of  their  founding  because  of  bad  management. Managers must have unique managerial skills that influence their level of performance and the successes of their team, regardless of the type of company they lead or their hierarchical level. The ability, aptitude, deftness, proficiency, or competency to accomplish specific jobs or activities is referred to as skill.   In other words, managerial skills are the traits required to carry out the managerial processes required to get efficient results in the firm (Egwuatu, 2022). Nonetheless, managerial skills is the bedrock of the firm’s better performance and competitive advantage while the theoretical arguments are that resources that are valuable, rare, inimitable, and non-substitutable (VRIN), drive the firm’s comparative advantage and the managerial skills can be one such resource of the firm to drive its growth and sustainable process (Logose, 2022).

While there is much evidence that managerial skills (MS) as organizational tools are recognized as the main driver of firm’s success, there is little understanding on how these skills help the organizational planning and development of the strategies. Numerous studies acknowledged that managerial skills are a source of competitive advantage (Tonidandel, Braddy, & Fleenor, 2012). However, most studies considered managerial skills to be a single construct, taking into account only a particular dimension of managerial skills (Tonidandel et al., 2012). Different dimensions of managerial skills may indeed be relatively more important from the different aspects of the firms (Mehralian, Peikanpour, Rangchian, & Aghakhani, 2020). However, Ahmad and Ahmad (2018) further affirmed that the managerial skills with the bundling of different dimensions are more important. Yet, the literature on managerial skills in terms of their bundling effect and organization performance is largely focused on big organization.

 

In essence, according to Kubica and Sara (2011) management skills play a major role in the process of achieving the goals of the organization. Hence, every organization needs good manager endowed with great skills to achieve success. A qualified manager with exceptionally well management skills is also a key person to lead organization towards excellence. Essentially, Kubica et al., (2011) sees management as an activities of handling organizations business processes so that all the objectives of the processes are met within the prescribed time frame. He said, to perform this task efficient and effectively, a manager with high managerial skills is required to accomplish the task successfully. An overwhelming body of evidence appears to highlight the important and vital roles of organizations management to demonstrate skills on employees’ efficiency and retention. Organizational scholars like; Mujtaba, (2010) among others were of the opinion that ability of management to invest their managerial skills to train the staffs and provides them with necessary motivational incentives, appropriate working instruments and policies relevant to staff demands could ginger them to enhance their morale and commitment towards making the organizations more efficient and effective.

 

Nevertheless, deposit money banks’ organizational structures are getting increasingly leaner as there are more emphasis on their managerial skills all around. Even the ‘teller’ who had a functional role is expected to lead business growth; hence job satisfaction appears to be the order of the day in the Nigerian banking sector. Bankers are now expected to be savvy sellers incidentally the high bred sellers are likely to earn promotion as branch managers, and as such relying on core banking service skills will not support banks’ creative penetration into the rural markets. A strong focus on managerial skills and communication will be required for a leader to foster among his employees to increase the branch performance (David, 2019). Moreover, it has to do with the planning and direction of efforts towards a common objective, which is achieved by employing both human and material resources. Thus, persistent success of an organization depends upon good management while the role of a manager is to recognize the function that must be carried out and developed satisfactory to aid the process in handling them as well as maximizing shareholders’ wealth (David, 2019).

Moreover, for a manager to accomplish the predetermined objective of the organization, he must possess managerial skills to be able to handle the role of the manager at various level of management. Managers have a variety of skills but study shows that; when key management functions are performed by managers who have the essential managerial skills such as; technical, interpersonal relation, budgeting and conceptual skills, their performance output is usually high (Armstrong, 2010). Currently, organizations are confronting with increased competition resulting from changes in technology, economic environments and globalization. However, research showed that some managers lack the effective managerial skills required to move an organization forward but performance evaluation makes these skills better and prepares the ground ready to develop them (Heath, Johanson, & Blake, 2004). Bird (2003) suggest performance appraisal as the assessment of what we produce and how we produce it while some organizations see performance in different light based on their organizational objective while deposit money banks in Nigeria see an employee to have performed when they bring in accounts that record millions, they are made managers of bank branch out rightly to compensate for meeting targets. According to Namara (2018), the concept of performance is beyond working hard or being creative or even being committed to what one is doing. He posits that Performance is about producing results.

 

As aforementioned, managerial skills enhance performance output and performance can be measured when there is a good performance management system in place. On the other hand, performance management is a strategic and integrated process that delivers sustained success to organization by improving the performance of people who work in them and developing the capabilities of individual contributors and teams. Performance management is one of the most universal techniques for enhancing employees ‘efficiency and enhancing organizational productivity in the work place. It is important to note that employees are the indispensable asset and key element of gaining competitive advantage for organization while training is essential tool for its actualization (Armstrong, 1994). The level of competency, skills and ability of the Management workforce of an organization influences its ability to preserve its obtained positions and gain competitive advantage. Meanwhile, employees competence, skills and pro-activeness is directly proportional to the level at which organization can compete with others. Some studies have been carried out on the relationship between all of these constructs. In this regard, this study seeks to investigate the effect of managerial skills and development on organizational performance with special reference to First Bank and Access Bank Plc Abia State, Nigeria.

 

1.2        STATEMENT OF PROBLEM

 Organizations all over the world carryout a lot of activities in other to achieve her vision, mission and objectives from time to time.  The achievement of these objectives are dependent on the various factors which includes but not limited to the availability of resources, the type of environment where these organizations operate (Political environment, Economic environment, Social environment, Technological environment, Legal environment and Ethical environment), Management experience, leadership style and many others.  All these factors have direct and indirect influence on the performance of any organization; and as such, the ability of the management or leadership of the organization to harness all her resources to achieve the organization’s goals is usually a difficult task. Organizational performance is therefore about achieving all the organizations goals and objectives within a given time in an efficient and effective manner.

It is noteworthy that many organizations in Nigeria, including banks, have well established performance management processes.  Employee performance appraisals are periodically carried out and high performers are rewarded whereas poor performers are encouraged to improve. Organizations are benchmarking their profitability index with industry average to determine how well or how poorly they have performed. Besides, the poor performance of managers could be attributed to the inability of organizations to develop the skills of their managers especially in this ever changing business environment where the managerial skills of yesterday are not sufficient enough to drive the firm towards the attainment of future goal. Hence there is need for deposit money banks to have a robust culture that will provide an adequate attention and support for the development of managerial skills.

Incidentally, all these good works and advancement are not without problems; some of which identified below are part of the mysteries that this research will try to unravel. It is apparent that organizations in the same industry, with similar environment, clientele group, management system, political climate, economic background and many other similarities are performing at variance at the same period of time; leaving the researcher to wonder the factor(s) responsible for this performance variance.

However, the researcher is poised to find out why some branches of the selected deposit money banks are outperforming other branches even when they are operating within the same management system.  The reasons behind the emphasis on skills development and enhancement in the banking industry is still a mirage the researcher wants to discover. Another compelling problem the researcher tries to unravel is the relationship between employees’ trainings and Development on the organizations performance.  Moreover, the concept of performance has not received any universally accepted definition, how then can the setting of performance targets among employees and organizations be acceptably benchmarked and evaluated together?

 

1.3       OBJECTIVES OF THE STUDY

The main objective of this research is to ascertain the effect of Managerial Skills and Development on Organizational Performance of First Bank and Access Bank Plc in Abia State, Nigeria while the specific objectives are to:

      i.          Examine the effect of employees’ reward on productivity of First Bank and Access Bank Plc in Abia State, Nigeria.

     ii.         Ascertain the effect of employee training and development on profitability of First Bank and Access Bank Plc in Abia State, Nigeria.

   iii.         Determine the relationship between managers’ interpersonal skills and customer perception of First Bank and Access Bank Plc in Abia State, Nigeria.

   iv.         Ascertain the effect of top management support on efficiency of First Bank and Access Bank Plc in Abia State, Nigeria.

 

1.4         RESEARCH QUESTIONS

      i.         To what extent does employees reward affect productivity of First Bank and Access Bank Plc in Abia State, Nigeria?

     ii.         What is the effect employees’ training and development on profitability of First Bank and Access Bank Plc in Abia State, Nigeria?

   iii.         What is the relationship between managers’ interpersonal skills and customer perception of First Bank and Access Bank Plc in Abia State, Nigeria?

   iv.         To what extent does top management support affect efficiency of First Bank and Access Bank Plc in Abia State, Nigeria?

 

1.5        RESEARCH HYPOTHESES

H01: There is no significant relationship between employees’ reward and productivity of First   Bank and Access Bank Plc in Abia State, Nigeria

H02: There is no significant relationship between training and development on profitability of First Bank and Access Bank Plc in Abia State, Nigeria.

H03:   There is no significant relationship between managers’ interpersonal skills and customer perception of First Bank and Access Bank Plc in Abia State, Nigeria.

H04:   There is no significant relationship between top management support and efficiency of First Bank and Access Bank Plc in Abia State, Nigeria.

 

1.6        SIGNIFICANCE OF THE STUDY

The outcome of this research would benefit the following:

      i.         Management

     ii.         Employees

   iii.         Other organizations

   iv.         Researcher 

     v.         Theoretically and empirically

 

Management: The study enabled the management of the selected banks in Abia State and other regions to understand the effect of using managerial skills to enhance their performance and found solution to other problems that surround their business environment.

Employees: Through this study, employees would have a clear picture of what the organization expect from them and what they expect from the organization as well as unveiling the required skills, competencies and experiences required for the smooth running of different operations and units in the organizations using different means.

Other organizations: The study would be of benefit to government, non-governmental organizations and other private sectors on issue of employees’ managerial skills and development that will serve their organizational goal and structure.

Researcher: The study would aid, widen the knowledge of the researcher and serve as a reference source for both present and future researchers who intend to work on similar topic.

 

Theoretically and empirically: The related issues that were raised within this study would add to the existing literature or framework on the managerial skills as it relates to other organizational variables since in academics, the unknown is never exhausted as the list of what we do not know could go on forever.  Therefore, as a contribution to this area, the study helped in pushing the frontiers of knowledge.


1.7         SCOPE OF THE STUDY

This research focused on the effects of managerial skills and development on organizational performance in First Bank and Access Bank Plc in Abia State, Nigeria.

Unit scope: The research involved all the employees of First Bank and Access Bank Nigeria Plc, in Abia State Nigeria. Thus all the branches of First Bank and Access Bank Nigeria Plc, in Abia State Nigeria were reached in eliciting information for the study.

Content scope: The study focused its interest on how Managerial Skills and Development of First Bank and Access Bank Nigerian Plc have affected the performance of their organization within the periods under review.

Geographical scope: Geographically the study were conducted in Abia State Nigeria. Abia State is an abbreviation of four of the state’s densely populated regions Aba, Bende, Isuikwuato and Afikpo. It is one of the thirty-six (36) states that constitute the Federal Republic of Nigeria. Aba people are of the Igbo ethnic group who predominates much of the south-eastern part of Nigeria. Their traditional language is Igbo. English is widely spoken and serves as the official language in governance and business. Abia is 2.4mm people are mainly Christians. Abia state consists of seventeen (17) Local Government Areas. They are: Aba north, Aba south, Arochukwu, Bende, Ikwuano, IsialaNgwa North, IsialaNgwa South, Isuikwuato, Obingwa, Ohafia, OsisiomaNgwa, ugwunagbo, Ukwa, East, Ukwa West, Umuahia North, Umuahia South, Umunneochi.

 

Abia State, which occupies about 5,834 square kilometers. The southern part of the state lies within the riverine part of Nigeria. It is low-lying tropical rain forest with some oil-palm brush. The southern portion gets heavy rainfall of about 2,400 millimetres (941n) per year especially intense between the months of April through October. The rest of the state is moderately high plain and wooded savannah.

Crude oil and gas production is also a prominent activity, as it contributes to 39% of the GDP. The manufacturing sector only account for 2% of the GDP. Agriculture, which employs 70% of the second economic sector of Abia with its adequate seasonal rainfall, Abia has much arable land that produces yam, maize, potatoes, rice, cashews, plantains, karo and cassava. It is on this background that First Bank and Access Bank Nigeria Plc, branches are located in Abia State.


1.8         LIMITATIONS OF THE STUDY

The greatest limitation of the study is having access to the office as the environment were highly restricted because of security reasons, and entrance into the offices were mainly on invitation. Thus securing an invitation to share the questionnaire and conduct interviews were very difficult, and there were restrictions on number of times the researcher was granted access to the offices where required information were elicited.  Top and middle level management staff of organizations that were part of the unit scope of the study were also difficult to reach. Thus, to avert the bottlenecks, the researcher reached some respondents via email, and their replies were gotten. Also, many of the top managers were written on many occasions while one of the staff helped in collecting and mailed to them this helped in reducing the time spent on retrieval of questionnaire.

Generally, eliciting required information, apart from secondary data sourced from the corporation statistical bulletin and annual

Another limitation to this study is Academic Staff Union of Universities (ASUU) strike that lasted for almost a year. It delayed the study completion time.

 

1.9       PROFILE OF ORGANIZATIONS UNDER STUDY

The selected banks understudied are:

i.   First bank Nigeria

ii.  Access bank Nigeria Plc

First bank Nigeria

First bank of Nigeria limited (First Bank), is a Nigerian multinational bank and financial services company headquartered in Lagos Nigeria. It is the premier bank in West Africa with its impact woven into the fabric of society. First bank of Nigeria Limited operates as a parent company in Nigeria, with the subsidiaries FBN bank in the republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal; FBN bank UK limited in the United Kingdom with a branch in Paris; first bank representative office in Beijing to capture trade-related business between geographies. First bank also operates first pension custodian Nigeria limited, Nigeria’s foremost pension’s custodian. The teeming customers of the first bank group are serviced from a network of over 700 business locations across Africa. To promote financial inclusion and reach the unbanked and under banked, first bank has an extensive agent banking network, with over 53,000 agent locations across Nigeria. The bank specializes in retail banking and has the largest client base in West Africa, with over 18 million customers. For eight consecutive years (2011 - 2018) first bank received the best retail bank in Nigeria award by The Asian Banker.

First bank has the first bank group employs over 16,000 staff and is proudly a multiple best place to work awardees. It operates along four key strategic business units (SBUs) – retail banking, corporate banking, commercial banking and public sector banking. It was previously structured as an operating holding company before the implementation of a non-operating holding company structure (FBN Holdings) in 2011/2012.

As of December 2019, the bank had assets totalling NGN5.9 trillion. The bank's profit before tax for the twelve months ending 31 December 2019 was approximately NGN70.8billion. First bank is wholly owned by FBN holdings PLC, which in itself has diversified ownership, with over 1.3 million shareholders. The bank was founded in 1894 and is Nigeria’s oldest bank. It converted to a public company in 1970 and was listed on The Nigerian stock exchange (NSE) in 1971. However, as part of the implementation of the non-operating holding company structure, it was delisted from the NSE and replaced with FBN holdings Plc. in 2012.

First bank has been named "Best bank brand in Nigeria" for six years in a row 2011 to 2016 by the banker magazine of the financial times group; it was awarded "most innovative bank in Africa" in the EMEA finance African banking awards 2014; it has clinched the “Best bank in Nigeria” award by global finance magazine 15 times and the “Best private bank in Nigeria” by world finance magazine seven times. Some other recent awards received by the bank are “Best banking brand Nigeria, 2019” by global brands magazine; “Best mobile banking app Nigeria, 2019” by global business outlook and “Best financial inclusion program – Nigeria, 2019 by international investor.

In 2010, the central bank of Nigeria revised the regulation covering the scope of banking activities for Nigerian banks. The universal banking model was discontinued and banks were required to divest from non-core banking businesses or adopt a holding company structure. First bank opted to form a holding company, FBN Holdings Plc., to capture synergies across its already established banking and non-banking businesses. The new structure resulted in a stronger platform to support the group’s future growth ambitions domestically and internationally.


Current gross earning of first bank Nigeria holdings plc

FBN holdings plc declares N15.6bn PAT in Q1 2021 unaudited results; (SP: N6.90k)

 

Key highlights

·       Gross earnings declined by -14.5% to N137bn from N160bn in the previous quarter.

 ·       Profit before tax declined by 34% to N19bn.

·       Profit after tax declined by 39% to N16bn.

·       Net assets declined by -0.04% from N765.2bn to N764.8bn.

 

First bank Nigeria mission: To remain true to our name by providing the best financial services.

First bank Nigeria vision: To be the clear leader and Nigeria's bank of first choice.

 

Access bank Nigeria plc

Access bank plc, commonly known as Access Bank, is a Nigerian multinational commercial bank, owned by access bank group. It is licensed by the central bank of Nigeria, the national banking regulator.

Originally a corporate bank, the organization acquired personal and business banking platforms from Nigeria’s international commercial bank in 2012. Access bank is presently one of the five largest banks in Nigeria in terms of assets, loans, deposits and branch network. The merger of access bank and diamond bank on 1 April 2019 has made access bank the largest bank in Africa. In conclusion of its merger with diamond bank, access bank plc, unveiled its new logo, signaling the commencement of a new enlarged banking entity.

The bank's headquarters is located in the city of Lagos, the most commercial city of Nigeria. The coordinates of the bank's headquarters are: 6.43337513, 3.44531357 (Latitude: 6.43337513; Longitude: 3.44531357).

 

Current gross earning of access bank Nigeria plc

Access bank plc.’s profit jumps 30% year on year to N60.1 billion in the first quarter (Q1) of financial year 2021 on gradual economic recovery in Nigeria, the lender’s key market. The result was disclosed to the Nigerian exchange (NGX) on Thursday by the chief executive officer of the group, Herbert Wigwe. Access bank chief said the Pan-Africa lender delivered strong results in the first quarter in spite of the challenging macroeconomic and regulatory environment. The bank profit before tax (PBT) came 30% higher when compared with N46.2 billion recorded in the corresponding period of 2020.

 

Meanwhile, lender’s profit after tax expanded by 28 per cent to N52.6 billion from N40.9 billion posted in the comparable period in 2020. Wigwe explained that the improved profit performance came on the back of a 13 per cent year on year growth in operating income and a 16 per cent year on year reduction in interest expense which offsets increased impairment charges. The group recorded a slight improvement in gross earnings by six per cent to N222.1 billion as against N209.8 billion in the corresponding period of 2020. However, the bottom line saw a significant increase of 30 per cent year on year to N60.1 billion from N46.3 billion in Q1 of 2020, on the strength of a 30 per cent year on year growth in net interest income.

 

Access bank Nigeria plc mission:  Setting standards for sustainable business practices that unleash the talents of our employees deliver superior value to our customers and provide innovative solutions for the markets and communities we serve.

Access bank Nigeria plc vision: Our vision is to be the world's most respected African bank.

 

1.10      OPERATIONAL DEFINITION OF TERMS

Conceptual skill: This is deserved as the management ideas or theoretical skill used in viewing the organizational and solution problems.

Human relation skill: This is defined as the skill which managers need to communicate and interact effectively in the organization.

Job roles: This can be described as the contents or tasks that an individual performance in a job position.

Managerial skills: This is the knowledge and ability of an individuals in a managerial position to fulfill some specific management activities or tasks.

Organization: A place where two or more person work together for purpose of achieving objective.

Organizational performance: The means the actual output or results of an organization as measured against its intended output or goals and Objectives.

Personal development plan: This is a concept which means the individualistic approach of employees to training. That is, employees take of it upon themselves to personal upgrade their skill without relying on the organization.

Skill matrix: This is described as a kind of already existing skills ranking and description that might be used to determine skill level and assign roles to individuals.

Technical skill: This can be the process or techniques that managers needs to manage the organization.

Third party institution: This means another individual or group not within an organization or a group.

 

Click “DOWNLOAD NOW” below to get the complete Projects

FOR QUICK HELP CHAT WITH US NOW!

+(234) 0814 780 1594

Buyers has the right to create dispute within seven (7) days of purchase for 100% refund request when you experience issue with the file received. 

Dispute can only be created when you receive a corrupt file, a wrong file or irregularities in the table of contents and content of the file you received. 

ProjectShelve.com shall either provide the appropriate file within 48hrs or send refund excluding your bank transaction charges. Term and Conditions are applied.

Buyers are expected to confirm that the material you are paying for is available on our website ProjectShelve.com and you have selected the right material, you have also gone through the preliminary pages and it interests you before payment. DO NOT MAKE BANK PAYMENT IF YOUR TOPIC IS NOT ON THE WEBSITE.

In case of payment for a material not available on ProjectShelve.com, the management of ProjectShelve.com has the right to keep your money until you send a topic that is available on our website within 48 hours.

You cannot change topic after receiving material of the topic you ordered and paid for.

Ratings & Reviews

0.0

No Review Found.

Review


To Comment


Sold By

ProjectShelve

8110

Total Item

Reviews (31)

  • Anonymous

    3 weeks ago

    This is so amazing and unbelievable, it’s really good and it’s exactly of what I am looking for

  • Anonymous

    1 month ago

    Great service

  • Anonymous

    1 month ago

    This is truly legit, thanks so much for not disappointing

  • Anonymous

    1 month ago

    I was so happy to helping me through my project topic thank you so much

  • Anonymous

    1 month ago

    Just got my material... thanks

  • Anonymous

    1 month ago

    Thank you for your reliability and swift service Order and delivery was within the blink of an eye.

  • Anonymous

    1 month ago

    It's actually good and it doesn't delay in sending. Thanks

  • Anonymous

    2 months ago

    I got the material without delay. The content too is okay

  • Anonymous

    2 months ago

    Thank you guys for the document, this will really go a long way for me. Kudos to project shelve👍

  • Anonymous

    2 months ago

    You guys have a great works here I m really glad to be one of your beneficiary hope for the best from you guys am pleased with the works and content writings it really good

  • Anonymous

    2 months ago

    Excellent user experience and project was delivered very quickly

  • Anonymous

    2 months ago

    The material is very good and worth the price being sold I really liked it 👍

  • Anonymous

    2 months ago

    Wow response was fast .. 👍 Thankyou

  • Anonymous

    2 months ago

    Trusted, faster and easy research platform.

  • TJ

    2 months ago

    great

  • Anonymous

    2 months ago

    My experience with projectselves. Com was a great one, i appreciate your prompt response and feedback. More grace

  • Anonymous

    2 months ago

    Sure plug ♥️♥️

  • Anonymous

    2 months ago

    Thanks I have received the documents Exactly what I ordered Fast and reliable

  • Anonymous

    2 months ago

    Wow this is amazing website with fast response and best projects topic I haven't seen before

  • Anonymous

    3 months ago

    Genuine site. I got all materials for my project swiftly immediately after my payment.

  • Anonymous

    3 months ago

    It agree, a useful piece

  • Anonymous

    3 months ago

    Good work and satisfactory

  • Anonymous

    3 months ago

    Good job

  • Anonymous

    3 months ago

    Fast response and reliable

  • Anonymous

    3 months ago

    Projects would've alot easier if everyone have an idea of excellence work going on here.

  • Anonymous

    3 months ago

    Very good 👍👍

  • Anonymous

    3 months ago

    Honestly, the material is top notch and precise. I love the work and I'll recommend project shelve anyday anytime

  • Anonymous

    3 months ago

    Well and quickly delivered

  • Anonymous

    3 months ago

    I am thoroughly impressed with Projectshelve.com! The project material was of outstanding quality, well-researched, and highly detailed. What amazed me most was their instant delivery to both my email and WhatsApp, ensuring I got what I needed immediately. Highly reliable and professional—I'll definitely recommend them to anyone seeking quality project materials!

  • Anonymous

    3 months ago

    Its amazing transacting with Projectshelve. They are sincere, got material delivered within few minutes in my email and whatsApp.

  • TJ

    5 months ago

    ProjectShelve is highly reliable. Got the project delivered instantly after payment. Quality of the work.also excellent. Thank you