of the research is to acquaint the reader on the prospects of secretaries in
the office researches in office administration and management. It is the
research conviction that neglect of these prospects possesses are the mirror in
which the office uses to seen, this is as a result of what they play in an
the research tries to x-ray the prospects of secretaries in office
administration and management.
Further more, a rundown of what the researcher have in
the study are;
one- this is where the background of the study, statement of problem purpose of
study scope of study, research question and significance of the study was
Chapter two – This has to do with literature review
where authors gave their view of the secretary the following are there in Types
of secretaries the role of secretaries secretaries, prospects and
characteristics problems of secretaries prospects of secretaries and summary of
related literature review.
Chapter three- it has to do with research methodology
applied by the researcher which includes, Deign, Area of study, population,
sample, instrument, Reliability and method of data collection and analysis.
Chapter four- It has do with Data presentation and
results, How data was analyzed.
five –This chapter contains Discussion of Results conclusion, Recommendation,
implication, suggestion for further study and lastly limitation of the
TABLE OF CONTENTS
Table of content
List of tables
of the study
1.3 Purpose of
1.4 Scope of
of the study
2.0 Review of
2.1 Types of
2.2 The Role of
Duties and characteristics
2.4 Problems of
2.6 Summary of
Related Literature Reviewed
3.2 Area of the
of the study
3.4 Sample and
for Data collection
of the instrument
3.7 Method of
3.8 Method of
Data presentation and Results
(summary of Result /Findings)
implication and recommendation
of the study
for further studies
of the study
LIST OF TABLES
TABLE 4.01 To what extent are the
secretaries motivated to
high performance on the job?
TABLE 4.02 To
what extent do the poor perception of
as never- do well affect the office
Administration and management?
To what extent do lack of modern office
has handicapped the performance
Table 404 To what extent do the type of boss and
affect the of secretaries?
1.1 BACKGROUND OF THE STUDY
The prospects of secretaries have been giving a
lot of concerns to intending student of secretarial administration and many
other segments of the society especially
those in secretarial field.
The word secretary coined from letin word secretes’ which literally means a secret; this definition
shows more or one of the function of secretary. (Okafor 1987).
Prospect on the other hand according to Oxford
Advanced learner’s Dictionary of the English Language is defined as the chances
of being successful.
(1988) define secretary as someone holding a very responsible position with in
an organization, who provide a full range of management support which cells
upon variety of skills and ability that would
not be pre-requisites of office generally.
Horny (1996) also defines a secretary as an
employee in office who deals with correspondence keeps records, makes
arrangement and appointment for a particular member of staff.
Ofuru (1997) sees secretaries as the image makers, who
combine both official and one-official duties for overall success of their bosses as well as
the organization where the work.
American secretarial Association
defines a secretary in the most acceptable way as an assistant to an
executive, possessing mastery of office skills and ability to assume
responsibility initiative, exercise judgement and makes decision with in the
scope of his authority.
With the above definitions, in mind one can easily seen
the need for a secretary in any
organization or institution be it secondary or tertiary can not be over
A secretary is a major comminuting link between
the executive and his association the office staff and the public. He/she is the life wire of that organization.
As a result of this important linking position, a secretary can display vital roles
in helping to create and maintain the smooth running of business
For a secretary to perform his/her to undergone some
educational studies and obtain the basic office knowledge and skills Days are gone when any person that works in an
office is being regarded as a secretary.
However, for one to quality as a secretary one must have
taken courses in shorthand, typewriting, office practice and secretarial duties
and must be computer literate for easy adaptation in morden office
A close look at some selected higher institution like
the institute of management and technology Enugu, Federal polytechnic Oko,
Anambra state, federal college of Education current problems and prospects of secretaries.
Some of these problems include the following:
poor placement of their
lack of good working
Lack of modern office
equipment like computers printers modern electric typewriter etc.
Lack of attending external
course or seminars or even in-house training.
In a situation where the
above mentioned facilities are lacking the advancement of the secretaries both in academics and
otherwise will be a mirage.
THE INSTITUTE OF MANAGEMENT AND TECHNOLOGY I.M.T ENUGU.
The institute of management and technology Enugu was established in
the year 1972 and was known ass institute of public Administration then east
central state (ECS) . it was later re-named institute of management and Technology in 1976 by then old Anambra
state Government. The institution is now owned by Enugu state government after the creation of Enugu state form the old Anambra state. A survey shows that the institution
has produced many and famous professional who
have excelled in their endeavors.
Since its inception and it is still leading in academic
as far as polytechnic education is concerned inspilt of all constraints
Various higher institutions these days have realized and
on their stressed on the impact of modern technology on their secretaries.
The service of secretaries are utilized by various
organization and institutions. Secretaries work
directly with management of those organization as supporting staff and
they help in realizing effectively the missios and objectives of the
In view of all these facts, the problems and prospects
of the secretaries in these higher
institutions are critically investigated in this study.
1.2 STATEMENT OF PROBLEM
The state of a secretary in the civil service has
been a vexed issue for quite sometime. While some think of the secretary as a
mere servant of the boss while others regard her as another boss. While she perform
every work in her office her position is still relegated to the ground thus
lead the research to investigate these factors that prospects secretaries in
office administration and management.
some of the problems are as follows:
and lack of adequate motivation of secretaries on their job.
perception of secretaries as never – do – wells by the society.
3. Lack of modern office equipment has
handicapped the high performance of the secretary.
It has been a problem to understand the nature of bosses
in organization as the role of serctaries.
1.3 PURPOSE OF THE STUDY
1. To find out the extent of neglect and
lack of motivation of secretary on the job.
2. To determine the extent of poor
perception of secretaries as never do
wells in the society.
3. To find out extent lack of modern office
equipment has handicapped the high performance of the secretary.
find out the extent of problem to understand nature of bosses in
1.4 SCOPE OF THE STUDY
The study is limited to the institute of
management and technology (IMT), Enugu.
IMT is one of the oldest polytechnic in the eastern part
1.5 RESEARCH QUESTIONS
1. To guide this study, four (4) research
question were formulated as shown below:
1. To what
extent are the secretaries motivated to enhance high
performance on the job?
2. To what extent do the poor perception of
secretaries as never do well is in the society?
3 To what extent do lack of
modern of fice equipment handicapped the high performance of the
4 To what extent do the
type of boss and leadership style affect the job of secretaries?
1.6 SIGNIFICANCE OF THE STUDY
is significant for the following reason:
1. It is hoped that the suggestion from this
study will help the masses have more
knowledge on what secretarial profession is all about.
2. The result of this work will help in exposing the implication of
secretarial profession so that most young men and woman will realize the good
prospect of taking to the profession
3. The study will also expose to the heads
of organization and establishment that a
highly talented secretary is a professional rather than a strong or an appendage
to the management profession. This will enable an improved recognize their interdependent on
one another, and thus form a formidable management team for management
4. The study will also help secretaries to
play down the misconception and stereotyped view of their professions to take
pride in their professions deserves, while they struggle for profession.
5. Finally, it may serve as a work of
reference to future researchers in the future researchers in the area.