TABLE OF CONTENTS
CHAPTER
ONE
1.1
INTRODUCTION
1.1.1
DEVELOPMENT
OF INFORMATION AND COMMUNICATION TECHNOLOGY IN NIGERIA BANKING SECTOR.
1.2
STATEMENT
OF THE PROBLEMS.
1.3
RESEARCH
QUESTIONS.
1.4
OBJECTIVE
OF THE STUDY
1.5
RESEARCH
HYPOTHESIS
1.6
SIGNIFICANCE
OF THE STUDY.
1.7
SCOPE
OF THE STUDY.
1.8
DEFINATION
OF TERMS.
1.9
PLAN
OF THE STUDY.
CHAPTER TWO
2.1 INTRODUCTION
2.2 CONCEPTUAL ISSUES.
2.3 THEORETICAL FRAMEWORK.
2.4 EMPIRICAL REVIEW.
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 INTRODUCTION
3.2 SOURCES
OF DATA
3.3 POPULATION
OF STUDY.
3.4 SAMPLE
SIZE AND SAMPLING TECHNIQUE
3.5 METHOD
OF DATA COLLECTION.
3.6 METHOD
OF DATA ANALYSIS.
CHAPTER
FOUR
DAT ANALYSIS AND PRESENTATION
OF RESULT
4.1 INTRODUCTION
4.2 DATA
ANALYSIS AND PRESENTATION OF RESULT
4.3 ANALYSIS
OF QUESTIONNAIRE ADMINISTRATION.
4.4 ANALYSIS
OF PERSONAL DATA OF RESPONDENT
4.5 ANALYSIS
ACCORDING TO RESEARCH QUESTION
CHAPTER FIVE:
Summary, Conclusion and
Recommendation.
5.1 INTRODUCTION
5.2
SUMMARY OF FINDINGS
5.3 CONCLUSION
5.4 RECOMMENDATONS
LIMITATION
REFERENCEES
CHAPTER
ONE
1.10
INTRODUCTION
A
powerful force drives the world towards a company commodity and that force is
technology (Levitt 1992) from the beginning of the human era, technology has
been one of the most essential and most important factors for the development
of mankind (Idoms et al., 1987).
During the last two decades, technology changes have often been related to
economic growth in the form of new types of goods and services. Smith (1976)
first wrote about technical changes in the form of new machines as one of the
three important causes of increasing incomes more than two decades ago.
It
is now generally accepted that, days of traditional banking operations are gone
and that the future lies on the information and communication Technology (ICT)
based credit assessment systems and services. There is no doubt that the
effects of technology based credit assessment system, technology driven product
development and computerized human resources management system, financial
planning and monitoring systems have completely altered the terrain for
competition in the banking industry globally. Information has increasingly
become the life of blood of an organization and the management of enterprises
through information and communication Technology (ICT) has become an important
strategy in any banking institution.
The greatest innovation that has taken
place in the last two decades, information and communication technology is the
introduction of computer and advances in information and technology, which have
transformed the global economic and have particularly put the banking sector on
accelerated pace development. The information revolution was led to the convergence
of the computing and telecommunication network, covering the world through
cable and satellite information super highways. Global networks have dismantled
rational boundaries and barriers and aerated a global village where one can
access information from any part of the world by the mere touch of mouse.
The banking industry today appears to
be truly improving with the technology and aiding globalization and integration
of the world’s financial markets, there has bee quantum jump in the
expectations of customers for newer product and alternative delivery pressure
today about what customers are expecting in the future.
Information and communication
technology (ICT) can therefore be defined as the modern handling of information
by electronic means of communication Ige (1995) information and communication
technology has become helpful by allowing companies to gain access to their
bank statement on personal computer and also individual on their mobile phones.
1.10.1 DEVELOPMENT OF INFORMATION AND
COMMUNICATION TECHNOLOGY IN NIGERIA BANKING SECTOR.
Development
in a country can be measured in terms of its overall social, economic and political
development. But no matter how developed the country is, it cannot be self
sufficient, there is an everyday urge to improve in the social relationship and
economic development.
In Nigeria, during the pre-colonial
era, there was always anointer nation which starts mostly from trading
activities which enables for country to exchange what it has for what it
requires trading was carried out among the various tribes that made up the
present Nigeria nation through the primitive methods of trade by barter system
which is the exchange of goals services.
However,
as society grew more complex, these methods of exchange become insufficient
coins and paper notes where introduced and these made it easy for any amount of
goods and services to be acquired at the exchange of such coins and paper
notes.
The
use of information technology is widespread from the most developed countries
through the developing countries to the least developed countries, although the
extent of overall use is directly related to the level of development.
Deposit-money banks since they are highly information intensive, have invested
in information has become a necessarily for financial institutions keep on
trying to come out with new services/products with are information technology
based (Pritam, 2002).
1.11
STATEMENT
OF THE PROBLEMS.
The
complexity of modern day banking necessitates the use of information and communication technology.
Therefore, the mobility of banks to
fully adopt information and communication technology is the major research
problems.
Although,
most banks in Nigeria claim to have been computerized their operations, it’s
mostly in the area of quotation of simple clerical procedures of personal
payroll and little of these operation are felt. By the customers.
Information
and communication Technology are vital to banking operations while the
non-application of like technology in the banking brings about inefficiency.
Hence, this research work is aimed at addressing the impact of information and
communication technology on the operational efficiency of the Nigeria banking
sector. To make this work more significant, the following questions are to be
addressed.
i.
What makes up information and
communication technology
ii.
To what extent has bank applied
information and communication technology
iii.
What are the obstacles faced by banks in
the application of information.
1.12
RESEARCH
QUESTIONS.
Specifically,
the study is necessitated by the languisher wacting time at the counter which
is as a result of the manual operation prevalent in the banking and how the
impact of ICT has helped in operational efficiency of Nigerian Banking sector.
The following issues would therefore
critically examined
i.
To what extent has the introduction of ICT
as helped in achieving efficient service delivery?
ii.
To what extent do the banks going
acquiring this knowledge.
iii.
What are the problems faced by management
in trying to implement the electronic banking system which is aided by ICT?
1.13
OBJECTIVE
OF THE STUDY
ICT
has become anxious if bank do not have means of delivering their services on
line and real time across their branches within the country abroad. The
objectives are:
1. To
know whether information technology has contributed to the profitability and
efficient of banks in Nigeria.
2. To
find out whether information technology system has increase customers
satisfaction.
3. To
know how ICT has helped banks produce high cost of operation.
4. To
know how the application of ICT to the managing operations of the bank have
been augmented.
5. To
ascertain whether or not the level of ICT used in Nigerian banking sector can
make it complete favourably in the global financial market.
6. To
identify and provide solution to the problems being on countered by banks in
their use of information and communication technology.
7. To
ascertain whether or not the level of ICT used in Nigerian banking sector can
make it complete favourably in the global financial market.
8. To
adentify and provide solution to the problems being ecountered by banks in
their use of information and communication technology.
9. How
information and communication technology has helped banks to reduce high cost of
operations.
10.
How the application of information
communication to the managing operations of bank have been augmented.
1.14
RESEARCH
HYPOTHESIS
In
order to proffer solution to the research problems identified and to achieve
the goal of this study, the following hypothesis shall be tested with the use
of statistical tools.
H0-
is the null hypothesis
Hi-
is the alternative hypothesis
(i)
Ho: information and communication
technology has not brought about efficiency to the operations of the Nigerian
Banking Industry.
Hi: ICT has brought
efficiency to the operations of the Nigerian banking industry.
(ii)
Ho: Implementation of ICT is risky, fraud-
prone and it’s shorts coming overweight benefit
Hi: Implementation of ICT
is not risky and fraud- prone but does not out weight it’s short comings.
1.15
SIGNIFICANCE
OF THE STUDY.
This
study attempts to fill the existing gap in the literature of information and
communication technology in the Nigerian banking sector.
Significance
is that, it serves as the basic of creation awareness on the application and
impact of information and communication technology.
1.16
SCOPE
OF THE STUDY.
The
Nigerian banking industry covers the role of information and communication
technology, placed on the banking operations of Nigeria, Deposit money banks
with special reference to union bank of Nigeria plc. The period of the study is
between 2014-2015.
This
basic day to day operation of Union bank of Nigeria plc forms the core of this
study while the appraisals of the effectiveness of its operation on the
Nigerian economy are examined. The study considered the various ICT products
and services in relation to how they increase efficiency in banking services.
1.17
DEFINATION
OF TERMS.
1. Auto
mated Teller Machine (ATM): A machine usually in a wall outside the bank, from
which you take money out of your bank account, using a special card.
2. Computer:
An electronic device that accept data as
an inpute, process it and produce information as an output as a result of step
by step of instructions (Woherem 2007).
3. Data:
These are raw fact sent into the computer for processing eg. Teller, it helps
in decision making or information in an electronic form that can be stored and
processed by a computer.
4. Information
Technology: Information technology is hard are, software and communication
required for information system development and operations.
5. Nigeria
Auto mated cleaning system (NACS): A system for the electronic funds transfer
between banks of Nigeria.
6. Smart
Card: A smart plastic card with a electronic part that records and share
information.
7. Telegraph:
This is a method of sending and receiving messages by electrical or radio
signals.
1.18
PLAN
OF THE STUDY.
This
study in terms of coverage, it is divided into five chapters. Introduction
review, research methodology, data presentation and analysis, summary,
conclusion and recommendation.
Chapter
one involve introduction, which include background of this study, statement of
the problem, research questions, objectives of the study, research hypothesis,
significance of the study, definition of terms and plan of the study.
Chapter two comprises of a five
examination of the subject matter via literature review. This shed light on the
work of different authors and researchers in related fields, review of journals
and articles that are related and relevant to the work included.
Chapter three, methodology explains
the use of analysis which examine the
data obtained from the investigation of the study.
Chapter four shows the data analysis
and presentation, analysis of questionnaire, analysis of personal data of
respondents, and analysis according to research question testing of hypothesis.
Chapter five, the main findings of the
study are discussed in addition, recommendation are also made.
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