purpose of this study is to investigate human relations skills in the job
performance of secretaries with new Nigeria bank, Uchi Community bank all in
Auchi as case study. Questionnaire were used to collected data from a total of
fifty respondents made up of twenty five official staff and twenty five non
official staff of the bank covered. The simple percentage method was used in
analyzing the data collected from the respondents based on the responses from
the questionnaires. This study revealed that good human relation is a motivator
of workers towards job performance and productivity. It also revealed that
there is no positive relationship if there are no good human relations. Since
situations some times change, if good human relations is not done in the bank,
there will be difficulties in getting the best out of the workers. Based on the
study of the findings, appropriate recommendations were made.
of content v
of the study
of the problem
of the study
of the study
of the study
meaning of human relations
of good human relations’
to practice human relation
enrichment and job enlargement
of the Study
of the Sample
of Data Collection
of Data Analysis
PRESENTATION AND ANALYSIS OF
of response on research questions
SUMMARY, CONCLUSION AND
of the Study
Man has been described as a social
animal, when individuals spend a large part of their time at work or play in
association with others. The hermit prefers to live alone while people live in
varying degrees among others and must adjust their individual behaviours to
those of other some unlike around, they prefer to work on their own, they
associate with only a few chosen companion and they enjoy best, a location in
the remoteness of the high lands.
Others are more liking to be with
other people. Such people “getting together” seem to be essential for their
enjoyment. This range of individual’s attitude towards social relations must
keep continuously in the mind of researchers who deal with problems of human
organizations. The family and the tribe or state. In origin, the tribe is an
extension of the family but in modern tribes, the state is often more than the
tribe grown, being a political organization, which may include many tribe and
races who find it convenient to live together under one government for security
Human relations is as old as
organization and being inherent in organizations, it always remain as a feature
of organizational life. A worker spends about eight hours a day for forty to
fifty years in his workplace for about three hundred days in a year.
This represents a large part of his
life and these are the part during which he is active and vigorous. If the
lives of workers are to be generally accessible, it is essential that working
conditions should be healthy, convenient and attractive, so that the work
itself should be as interesting workers and themselves, as well as between workers
and management should be cordial and cooperative.
of the Problem
Many office managers see that task of
management worker relations as the simplistic process of just providing workers
with more of the good things of life and by so doing, productivity will
skyrocket. They rationalize that any more of anything desirable given to the
workers or any less of anything undesirable motivate that worker. As a result
of the foregoing, this study is therefore aimed to investigate the importance
of human relations and to determine whether or not, relations between
management and workers is adequate for an and to effective job performance in
the organization concerned.
1. How does human relations act as an aid
to effective job performance of a secretary?
2. What are the problems in human
relations as they affect workers and how they can be eliminated?
3. Which working environment under which
workers perform their duty is conducive enough for increased productivity?
The purpose of this study is to
the problem areas in human relations as they affect worker.
the role of human relations as an aid to effective job performance.
whether the working environment under which workers perform their duty is
conductive enough for increase productively.
of the Study
This study is intended to create awareness
on management of organization, regarding the need to provide good human
relations in their organizations. The study will be of immense benefit to
organization individual and students, it will afford business organizations the
opportunity of knowing more of some of the employee wants and needs the various
components of human relations. They can use and its resultant effect on
This study covers some selected
financial organizations in Auchi. In particular, the study is geared towards
findings out the possible benefits of human relations in those organizations
and the result of the study will assist the management of these organizations
in appraising its human relations practice with a view of having human
relations that is result oriented.
This study was carried out in some
financial organizations in Auchi and is delimited to Auchi metrophs with the
following organization covered.
Nigeria Bank, Auchi
Community Bank, Auchi
This study was carried out under the
limiting factors of time, finance and non availability of relevant materials.
The researcher had a major problem
with finance as money collected for the research work was found to be
insufficient for the proper takeoff of the research.
Secondly, the time allocated was very
short, it is carried out intermittently with school pressure and work load and
as a result, limited time was devoted to the research.
Lastly, materials like textbooks were
readily available relating to the study.
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