ABSTRACT
A
hotel is an establishment that provides lodging paid on a short-term basis. The
provision of basic accommodation, in times past, consisting only of a room with
bed, a cupboard, a small table and a wash hand has largely been replaced by
rooms with modern facilities, including en-suite bathrooms and air conditioning
or climate control. Additional common features found in hotels rooms are
telephone, television, a safe, a mini-bar with snack food and drinks
Hotel Reservation system is designed to be user friendly that
provides flexible accommodation of wide range of requirements. The system is
created to speed up transaction, and is designed for faster and easy booking
online, lesser manpower, and less effort of the clients
The
system is aimed to allow complete automation of the entire Fatel Hotel
operations in the areas of booking, meals, accommodation, account details,
inventory, reporting and so on. Moreover, special services such as laundry,
ironing and room service will be automated by the system also, not to forget
the additional facilities information that will be efficiently handled by the
system. The system will have administrative login which is in two categories:
the head administrator and the staff. Also the customers who make direct online
booking from the website will be able to login into their account whenever a
new booking is needed, so that they do not need to re-enter their information
again. There will be auto-generation of invoice online for the customer that
books online which will be a proof of service order in the hotel.
Data
was gathered from reliable source that were all reference in this work and PHP
components and JAVA SCRIPT, MYSQL SERVER database was used as the database.
This
work is to improve the operational method of Fatel Hotel from the manual
operation to automated processing system.
TABLE OF CONTENTS
chapter One - Introduction
1.1 Overview
1.2 Background
1.3 Statement
Of Problem
1.4 Aims
And Objectives:
1.4.1 Aims:
1.4.2 Objectives:
1.5 Scope
Of Study
1.6 Significance
Of Study
1.7 Limitations
Of Study
Chapter Two - Literature Review
2.1 Background
Study
2.1.1 Definition
2.2 Comparism
With Existing System
2.3 Proposed
System
Chapter Three –System Analysis And Design
3.1 Overview
3.2 Waterfall
Model
3.3 Phases
In Waterfall Model
3.3.1 Planning
3.3.2 System
Analysis
3.3.3 System
Design
3.3.4 System
Development
3.4 System
Requirement
3.4.1 Hardware
Requirement
3.4.2 Software
Requirement
3.4.3 Requirement
Justification
3.5 Data
Analysis
3.5.1 Observation
3.5.2 Interview
3.5.3 Data
Research Conclusion
3.5.4 Justification
Of The Techniques
3.6 System
Design
3.6.1 Introduction
3.6.2 Use
Case Diagram For Fatel Hotel
3.6.3 Activity
Diagram For Fatel Hotel
3.7 Class
Diagram For Fatel Hotel
3.7.1 Multiplication
Assumption Of The Class Diagram
3.7.2 Entity
Relationship Diagram
CHAPTER FOUR: SYSTEM DEVELOPMENT &
IMPLEMENTATION
4.1 Introduction
4.1.1 Implementation
4.1.2 System
Implementation Requirement
4. 2 Proposed
System Screen Shots
4.2.1 Client
Operations
4.2.2 Client
Home Page
4.2.3. About
Us Page
4.2.4. Service
Page
4.2.5. Contact
Us
4.2.6. Reservation
4.2.7. Search
List
4.2.8. Room
Details Page
4.2.9. Client
Personal And Billing Details
4.2.10. Printable Receipt Page
4.2.11. Print Preview Page
4.2.12. Client Profile
4.2.13. Booking History
4.2.14. Booking Cancellation
4.2.15. Staff Operations
4.3 Staff
Operations
4.3.1 Administrator
/ Staff Login
4.3.2 Admin
Home Page
4.3.3 Adding
New Room Class
4.3.4 Managing
Room Details
4.3.5 Manage
Client Details
4.3.6 Booking
History
4.3.7 Billing
History
4.3.8 Manage
Users
4.4 Testing
4.4.1 Unit Testing
4.4.2 Integration
Testing
4.4.3 Sample Test Cases
CHAPTER FIVE – EVALUATION ANALYSIS &
CONCLUSION
5.1 Introduction
5.1.1 Sample
Evaluation Questionnaire
5.1.2 Data
Analysis Conclusion
5.2 Software
Evaluation
5.3 Future
Enhancement
5.4 Final
Conclusion
REFERENCES
APPENDIX – SCHEDULE
LIST
OF FIGURES
Figure
2.1: Nicon Luxury
Figure
3.1: Waterfall Model
Figure
3.2: Interviewer Analysis Diagram
Figure
3.3: Booking Preference Diagram
Figure
3.4: Satisfactory Level Diagram
Figure
3.5: Location Guest File Diagram
Figure
3.6: Contingency Plan Diagram
Figure
3.7: Case Diagram of Fatel Hotel
Figure
3.8: Activity Diagram of Fatel Hotel
Figure
3.9: Class Diagram Description
Figure
3.10: Entity Relationship Diagram
Figure
4.1: Client Home Page Diagram
Figure
4.2: About Us Page Diagram
Figure
4.3: Service Page Diagram
Figure
4.4: Contact Us Page Diagram
Figure
4.5: Reservation Page Diagram
Figure
4.6: Search List Diagram
Figure
4.7: Room Details Page Diagram
Figure
4.8: Client Personnel and Billing
Details Page Diagram
Figure
4.9: Printable Receipt Diagram
Figure
4.10: Print Review Diagram
Figure
4.11: Client Profile Diagram
Figure
4.12: Booking History Diagram
Figure
4.13: Booking Cancellation Page Diagram
Figure
4.14: Administration / Staff Login Page
Diagram
Figure
4.15: Administration Home Page Diagram
Figure
4.16: Adding New Room Class Diagram
Figure
4.17: Adding New Room Details Diagram
Figure
4.18: Managing Room Details Diagram
Figure
4.19: Managing Client Details Diagram
Figure
4.20: Booking History Diagram
Figure
4.21: Billing History Page Diagram
Figure
4.22: Manage User Page Diagram
Figure
4.23: Integration Testing Diagram
Figure
4.24: Sample Test Cases Diagram
CHAPTER ONE
INTRODUCTION
Fatel Hotel Provides solution regarding
the hotel reservation problems of users, this
chapter will briefly explain the synopsis of the system with a background of
the system, aim of the system, objective of the system, the system problem
statement and scope.
A hotel is an establishment that provides lodging paid on a
short-term basis. The provision of basic accommodation, in times past,
consisting only of a room with bed, a cupboard, a small table and a wash hand
has largely been replaced by rooms with modern facilities, including en-suite
bathrooms and air conditioning or climate control. Additional common features
found in hotels rooms are telephone, television, a safe, a mini-bar with snack
food and drinks.
Hotels serves many purposes such as a resting place for travelers
and tourists and its facilities offers guest hospitability in various ways.
Modern hotels are equipped with Swimming pool, Fitness center, Business center,
Childcare, Transportation means, Entertainment, Conference facilities and
Social function services.
Technology offers new renovation and revolution to meet customers
‘wishes. This renovation and transformation brought about the online
reservation system to help their customers to make reservation easy and reduce
the work of the staff.
The reservation systems became more efficient and offered the
hotelier a new dimension in the creation of customer loyalty, the database. The
records of each guest’s individual history have helped create individualized
marketing programs and have enabled hotels to satisfy a guest’s personal need
from the moment of his/her arrival.
The hotel online Management system was launched to make front desk
more efficient and accessible to the guest, its launch lead to communication of
the hotels facilities and hospitability’s through the website to provide a
comprehensive view of hotel and helps to make booking of hotel easy. It is no wonder that booking hotel rooms can
now be done in a more convenient way today. If a certain traveler is planning
to visit a foreign place, it would be hard for them if he/she does not have a
hotel or residence to reside in that country. Before, booking a certain hotel
room required long processes such as talking to an hotelier either in person or
through the phone. Just imagine the disposition of the hotelier if multiple
clients came to ask questions about reservations at the same time. Through an
online hotel reservation system, hoteliers and travelers will both be
benefited. Hotels have minimal need of travel agents to look for clients
because information about their business establishment is readily available
online. Hotel Reservation system is designed to be user friendly that provides
flexible accommodation of wide range of requirements. Hotel Reservation system
is created to speed up transaction, and is designed for faster and easy booking
online, lesser manpower, and less effort of the clients.
Technology is making waves in hospitality industry and hotels
across the globe. The quest for better performance, smooth operation and
efficiency in the hospitality industry has given to the acquisition of host of
hotel management system today. Fatel is a hotel with completely manual
operations, all the daily activities of the hotel are performed manually which
has led to many problems such as human error, inefficient recording system,
inappropriate invoicing control, lack of good communication, and many others.
The proposed Fatel Hotel Reservation System will be able to handle all the
flaws and limitations of the former manual operations.
1.3 STATEMENT OF PROBLEM
Difficult to Locate Customer Files: Due to the numerous customers,
location of customer files during checking in, checking out, updating of daily
expenditures and receipt generation is extremely difficult for the hotel staff.
Enormous Storage Space Used Up: Due to the manual file
keeping, the
physical files occupy enormous space of about two rooms full of file cabinets,
which thereby occupies the hotel’s space that could have otherwise been used to
generate more income.
Human Computational Errors: Due to many errors generated during data
computation, the hotel accrued heavy loss on daily basis.
Difficulty in Reporting and Data
Analysis: The data
analysis and reporting generation has not been easy for the hotel, especially
the managers.
Poor Data
Storage and Paper Wastage: All the data is stored in filing cabinets. Data could be misplaced due
to human error or in the event of a break data could be stolen very easily.
Much paper is waste due to the number of customers in the company. Information
on each reservation is stored in the customer’s file on another page.
Lack of
Secured Record: There is lack of security in
the manual system as there is no limitation on who can access the records. Any
staff can change the records and this may cause serious problem in the future.
For instance, intruders can effortlessly steal the critical information about
their extraordinary client details or even a staff that might not have the
power in the hotel information might take the information content and sell it
to other person.
1.4 AIMS AND OBJECTIVES
1.4.1 AIMS
The major aim of this study
is to improve the operational method of Fatel Hotel from the manual operation
to automated processing system. This system will effectively and efficiently
keep all necessary information about the hotel to help the customer have
accessibility to the information of the hotel.
Ø To design a
system to exchange from manual system to online based system.
Ø To provide a
search facility for customers.
Ø To create
contingency plan for database recovery in case of natural disasters.
Ø To automate
the reservation and availability of hotel.
Ø Reservation
process.
Ø To provide the
customer a directive using Google map functionality.
Ø To ensure
efficient and reliable communication within the hotel.
Ø To improve
management decision making
Ø To generate timely
and sophisticated report
To provide customer with information about the hotel and
facilities, the system will allow complete automation of the entire Fatel hotel
operations in the areas of booking, meals, accommodation, account details,
inventory, reporting and so on. Moreover, special services such as laundry,
ironing and room service will be automated by the system also, not to forget
the additional facilities information that will be efficiently handled by the
system.
The system will have administrative login which is in two categories:
the head administrator and the staff. Also the customers who make direct online
booking from the website will be able to login into their account whenever a
new booking is needed, so that they do not need to re-enter their information
again. There will be auto- generation of invoice online for the customer that
books online which will be a proof of service order in the hotel.
1.5 SCOPE OF STUDY
This study covers vital information about the Hotel to provide
customer with information about the hotel and facilities for the system will
allow complete automation of the entire Fatel hotel operations in the areas of
booking, meals, accommodation, account details, inventory, reporting and so on
and to help the staff with updating of daily expenditures and receipt
generation.
1.6 SIGNIFICANCE
OF STUDY
The significance and relevant of this study cut across the day to
day service of the hotel. It also make the job of staffs and personnel a lot
easier especially those involved in record keeping and searching of customer
information and account details of their booking all of which was done
manually. This study provides for them a user friendly environment to carry out
their duties effectively and making customer booking easier by using the online
reservation system available on the web page. The customers and staff have
their information available at their fingertips and the management also get an
update of the running of the hotel.
1.7 LIMITATIONS
OF STUDY
Ø Study does not
include any record or information about the customer except for their Login
Details.
Ø There is no
perfect system anywhere; every system needs improvement.
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