ABSTRACT
The study examined the assessment of the use of green tools in pest control among hospitality operations. The objective of the study was to determine pest control measures used by hospitality organization in Umuahia urban and to determine the level of awareness of the management of these organizations on the use of green tools and pest control. A survey method which involves the use of questionnaire was used to gather relevant data. The data was analyzed using means and Chi-Square. The findings of the study revealed among others the influencing factors and the possible benefits accruable from using given green tools in pest control. In view of the findings recommendations were made.
TABLE
OF CONTENTS
Title page I
Declaration II
Certification III
Dedication IV
Acknowledgement V
Table of
contents VI
List of tables VII
Abstract IX
CHAPTER ONE: INTRODUCTION
1.1
Background to the Study 1
1.2 Statement of the
Problem 3
1.3 Objective of the
Study 4
1.4 Research Questions 4
1.5 Significance of the
Study 5
1.6 Scope of the Study 5
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 What is pest 6
2.2 Types
of pest 7
2.3 Activities of pest in hospitality
operation 7
2.4 Pest and pest management in hospitality
operation 8
2.5 Environmental-friendly
pest management tools 9
2.6 Kinds of green tools and applicability 12
2.7 Factors influencing
the use of green tools 21
2.8 Benefits of using
green tools 22
CHAPTER
THREE: MATERIALS AND METHODS
3.1 The research
design 24
3.2 Area of
the study 24
3.3 Population
for the study 24
3.4 Sample
and sample techniques 25
3.5 Instrument
for data collection 25
3.6 Validation
of the instrument 26
3.7 Reliability
of the instrument 26
3.8 Data
collection techniques 26
3.9 Data
analysis techniques 26
CHAPTER
FOUR
4.0 Data presentation and analysis 28
CHAPTER
FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary
of findings 35
5.2 Conclusion 35
5.3 Recommendation 36
References
LIST
OF TABLES
Table 4.1: Questionnaire
return rate 28
Table 4.2: Percentage of questionnaire return rate 28
Table 4.3: Question
one: Does
your organization have a health supervisor? 29
Table 4.4: Question
two: Is your organization having a pest problem? 29
Table 4.5: Question
three: Have you heard of green tools in pest control? 29
Table 4.6: Question
four: What is the level of your awareness of green tools in
pest control? 30
Table 4.7: Question
five: What is the level of awareness of the management
of your
Organization concerning the use of green tools in pest control? 30
Table 4.8: Question
six: What are the factors that influence the use of green tools
by a four
organization in pest control? 31
Table 4.9: Question
seven: What are the accruable benefits from using green tools
in pest control in hospitality operations? 32
Table
4.10: Question eight:
The chi-squared test of independence was used to
conduct
the analysis, making use of questions as shown below. 32
Table 4.11: The
sample techniques used in conducting the analysis. 33
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
The hospitality
industry is
a broad category of field within the service industry that includes lodging,
event planning, theme
parks, transportation, cruise line, and additional fields within the tourism
industry. The hospitality industry is a multi-billion dollar industry that
depends on the availability of leisure time and disposable income. A
hospitality unit such as a restaurant, hotel, or an amusement park consists of
multiple groups such as facility maintenance, direct
(servers, housekeepers, porters, kitchen
workers, bartenders, management, marketing, and human resources etc.).
Usage
rate, or its inverse "vacancy rate", is an important variable for the
hospitality industry. Just as a factory owner would wish a productive asset to
be in use as much as possible (as opposed to having to pay fixed costs while
the factory
is not producing), so do restaurants, hotels, and theme parks seek to maximize
the number of customers they "process" in all sectors. This led to formation of services
with the aim to increase usage rate provided by hotel consolidators. Information about required or
offered products is brokered on business networks used by vendors as well as
purchasers.
In
looking at various industries, "barriers to entry" by newcomers and
competitive advantages between current players are very important. Among other
things, hospitality industry players find advantage in old classics (location),
initial and ongoing
investment support (reflected in the material upkeep of facilities and the
luxuries located therein), and particular themes adopted by the marketing arm
of the organization in question (for example at theme restaurants). Also very
important are the characteristics of the personnel working in direct contact
with the customers. The authenticity, professionalism, and actual concern for
the happiness and well-being of the customers that is communicated by
successful organizations is a clear competitive advantage.
“Green” means many things
to many different people, but most would agree that green practices minimize
pollution, conserve natural resources, safeguard the health of humans and their
pets, and prevent contamination of food and living spaces.
Sustainability and
environmentally friendly operations are a hot topic in the hospitality
industry. From small investments to major overhauls, hotels owners are doing
everything from light retrofits to the installation of all-new low-flow water
fixtures and recycling programs. New construction and renovations alike include
the sustainable practices now expected by those in the industry, as well as
their guests.
1.2 Statement of the Problem
Pest management and control is one of the challenges
faced by hospitality organization world over. Observations have shown that pest
population has been on the increase. Certain pests might have developed high
resistance to certain substances deployed to eradicate the pests.
Research findings, have
shown that some of these substances used n pest control are poisonous and harmful
and may cause death. It is obvious that
hospitality organizations operating in Umuahia urban do carry out pest control
activities in one way or the way. The way and manner, these pest control activities
are carried out by these organizations is the concern of the researcher.
The researcher is worried
that some of these organizations appear not to be aware, perhaps totally
ignorant of the use of green tools. In pest control; in view of the benefits
derivable from such thus, the need to access the use of green tools among these
establishments in pest control.
1.3 Objective of the Study
The main objective of this study is to determine the
use of green tools in pest control among hospitality organizations in Umuahia
urban. The specific objectives are to determine:-
1. pest control measures used
by hospitality organizations in Umuahia urban.
2. the level of awareness of
the management of these organizations on the use of green tools and pest
control and
3. the factors influencing the
use of green tools by these organizations in pest control.
4. the benefits accruable
from using green tools in pest control.
1.4 Research Questions
The following questions were formulated to guide the study;
1. What are the pest control
measures used by hospitality organizations in Umuahia urban?
2. What is the level of
awareness of the management of these organizations concerning the use of green
tools in pest control?
3. What factors influence the
use of green tools by these organizations?
4. What benefits are
accruable from using green tools in pest control in hospitality operation?
1.5 Significance of the Study
The findings of this study will benefit the following
groups. The management of the
hospitality operation will find this study useful in pest management.
This will go along way to sustain the environment and
ensure profitability.
Other related business organizations operating in
Nigeria will also find the study useful in running their businesses future
researchers who may review this work in their studies will find the findings of
this study very useful.
1.6 Scope of the Study
The research study is only concerned with hospitality
organizations operating in Umuahia urban. The reason stems from the fact that
it is only in Umuahia urban that the major hospitality organizations could be located.
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