ABSTRACT
The research work is on the role of
information technology in commercial banking services, with three selected
commercial bank as the study areas. The objectives of this research are to
examine the role of information technology in commercial banking services. It
observed that there must be progress, optimum efficiency and reliability in
Nigerian bank, and then there must be application of IT in the banking industry
in it totally. In this study the research used both primary and secondary
source of data gathering, the primary source was the questionnaire; interview
and observation, a survey and examination of secondary source of data were
undertaking in order to obtain relevant information and data. The data were
also presented and analyzed with use of both percentage and student test
method. Therefore the calculated T is greater than the value of T from T
distribution table. This satisfied that there is significance relationship
between information technology and commercial banking services. The research is
also succeeded in bringing in to the enlighten the positive role of IT in
commercial banking service. Nigeria bank in general should embraced information
technology to improve banking service, they should enlightened about the
benefit and challenge, one of the major challenge facing banking today is the
ability to adopt over changing operating environment. Uncertainly kin the
system implies that a bank must have an in-build dynamic that is capable of
stimulating change. Beside the need for free floor of information must be
properly managed to be result oriented.
TABLE
OF CONTENTS
Title
Page -------------------------------------------------------------------------------------i
Approval
Page -------------------------------------------------------------------------------ii
Dedication
-----------------------------------------------------------------------------------iii
Acknowledgement
-------------------------------------------------------------------------iv
Abstract
--------------------------------------------------------------------------------------v
Table
of Contents --------------------------------------------------------------------------vi
CHAPTER
ONE
1.0
Introduction ----------------------------------------------------------------------------1
1.1
Objective of the study
----------------------------------------------------------------2
1.2
Statement of the study ----------------------------------------------------------------2
1.3
Significant of the study
---------------------------------------------------------------3
1.4
Statement of Hypothesis
-------------------------------------------------------------3
1.5
Scope and Limitation of the study
--------------------------------------------------4
1.6
Historical Background of the
study ------------------------------------------------4
1.7
Definition of Terms
------------------------------------------------------------------6
CHAPTER
TWO
2.0
Introduction
---------------------------------------------------------------------------7
2.1
Information technology -----------------------------------------------------------7
2.2
The role of information
technology -----------------------------------------------8
2.3
Information technology. And tool
for competition -----------------------------11
2.4
Information technology and
Nigeria banking environment -------------------13
2.5
Profitability of the of the
Nigeria industry --------------------------------------16
2.6
Development and application of
information technology --------------------18
2.6.1
Benefits
---------------------------------------------------------------------------20
2.7
Challenges and problems of
information technology --------------------------22
2.8
The future of banking in Nigeria
--------------------------------------------------23
2.9
Nature and operation of
commercial bank ---------------------------------------24
CHAPTER
THREE
3.0
Introduction
--------------------------------------------------------------------------28
3.1 Population of study -----------------------------------------------------------------28
3.2 Sample size ---------------------------------------------------------------------------28
3.3 Sampling procedure -----------------------------------------------------------------28
3.4 Source of data collection -----------------------------------------------------------29
3.5
Method of data collection ----------------------------------------------------------29
3.6
Data analysis method ---------------------------------------------------------------29
CHAPTER
FOUR
4.0 Introduction
--------------------------------------------------------------------------31
4.1 Administration of questionnaire
---------------------------------------------------31
4.2 Percentage method ------------------------------------------------------------------32
4.3 Analysis and interpretation of
questionnaire ------------------------------------33
4.4 Test of hypothesis -------------------------------------------------------------------36
4.5 Conclusion
---------------------------------------------------------------------------38
CHAPTER
FIVE
5.0 Introduction
-------------------------------------------------------------------------39
5.1 Summary
----------------------------------------------------------------------------39
5.2 Conclusion
--------------------------------------------------------------------------40
5.3 Recommendation
------------------------------------------------------------------41
Reference
---------------------------------------------------------------------------42
Appendix
---------------------------------------------------------------------------44
CHAPTER
ONE
1.0
INTRODUCTION
The
banking industry has the years been changing with time and has succeeded in
changing its system form the ten manual time consuming with his result
rudimentary method to a more sophisticated and up-to- date method by
computerized its operations.
Commercial
banks are serves industries specializing in the safe keeping of money and
valuables, remitting foreign and domestic exchange, collecting cheque, drafts
and these bank obligation on behalf of their customers and these bank at a time
or the other introduce various beneficial system to improved their revenue
based and give the most efficient and effective services to their numerous
customers.
In
the recent times however, many banks have installed a modern computer
inter-connecting backbone that would enable them achieve communication of data
and multimedia over internets, extranet and with the whole world over the
internet.
James
O. Brien (2001) define information technology (IT) as a hardware, software,
telecommunication, database management and other information processing
technologies. Used in computer-based information system.
It
is pertinent to stress here that IT incorporates two main technologies and
domains of study namely. Computer and telecommunication. It is the technology
of analysis, manipulating, storing and communicating data.
In
more generalized context, it refers to the equipment and automatic procedures
used to data and process in to some useful information such that the obtained
information can be easily stored in, displayed to or transmitted to the point
where it is used. Information technology today facilities speedy, accurate and
simplified processing data across the services location of a bank. It can also
be used to store as well as transmit all forms of data across these services
location.
Furthermore,
since the arrival of bank of England in 1964, the banking industry has not had
another singular event would revolutionize the industry as much as information
technology.
The
arrival of IT is now taking away from the good old neighborhood or high street
branches to the Gbarspaces.
This
is the major parading shipt that this project work is aimed at bringing in to
time light.
1.1 OBJECTIVE OF THE STUDY
The
project has general objectives and specific objectives.
i.
To identify the relationship
which exist between IT and commercial banking services?
ii.
To examine the development
innovations, benefit and challenges of information technology.
iii.
To prefer logic recommendation to
identify of information technology and commercial banks in the Nigerian
environment.
1.2 STATEMENT
OF THE PROBLEMS
It
is important for the banks of today’s to note that, the banking of tomorrow
require more electronic manipulating and stuffing of bit based money and other
banking trans-based transaction are now being replace by electronic based
transaction.
The
research would serves to elaborate the challenges weather a bank would be
successful or not, inter ms of, internet banking, Automated teller machine
services (ATM) mobile banking, telephone banking, electronic funds, transfer
(EFT) and web, play, through the use of information technology.
1.3 SIGNIFICANCE
OF THE STUDY
It
is obvious to many that we have entered a brave new world which required new
ways of doing (process) it is for this reason that this research work embarked
upon for the contribution of IT to low markets, policy, makers, personnel in
commercial banks especially banking officers and managers, the academicians,
and futures researchers on IT application in commercial banks.
1.4 STATEMENT OF
HYPOTHESIS
1.
Hi-commercial banking services rely on computer as a component of IT to attain
effective banks operation.
Ho-commercial
banking services does not rely on computer as a component of it attain
effective banks operation.
2.
Hi- information technology has a significant relationship with commercial banks
performance.
Ho-
information technology does not have a significant relation with commercial
banks performance.
3.
Hi- the commercial banks loan to the economy has significant relationship with
economic growth.
Ho-the
commercial banks loan to the economy does not a significant relationship with
economic growth.
1.5 SCOPE AND
LIMITATION OF THE STUDY
The
scope of this study is 0 high light information technology, its made of
operation roles and benefits in commercial banking services with the particular
references to the three selected commercial banks, sited in Jigawa State
Capital fo Dutse.
i.
Zenith Bank Plc
ii.
First Bank (FBN)
iii.
Guaranty Trust Bank Plc (GTB)
The
research work is based on this stated scope and effort which will be
intensified to explain in details the nature of information technology (IT).
1.6 HISTORICAL BACKGROUND OF THE STUDY AREA
i.
Zenith
Bank Plc
Zenith
bank plc was incorporated as zenith international bank limited, a private
limited company on 30th May, 2014 and was granted a banking license
in June, 1990, the bank which is wholly owned by Nigerian citizens. Commenced
operations on 16th June, 1990. The name of the bank change to Zenith
bank plc on 28th May, 2004 to reflect its status as a public limited
liability company.
The
bank have entrenched global bench marks of excellence in creation new business by
adoption information technology system to developed new competencies in order
to meet the changing landscaped in their banking business. The bank recently
secured approval from central bank of Nigeria and bank of Ghana to open and off
shore subsidiary in Accra, the Ghanaian capital and have approved by the
authorities concerned, after examination the high level of use of IT in the
bank, which for long improved the branched networking Zenith register has
introduced innovative service delivery modes in the register business driven by
employment of information technology (IT).
ii.
Guaranty
Trust Bank Plc (GTB)
The
story of this Nigeria founded –bank is one the will continue to give evidence
to the fact that is possible to do exceedingly well amidst all odds when there
is a well to do so.
Guaranty
Trust Bank Plc was incorporated in July 2013, as a private limited liability
company wholly owned by Nigeria individual and institution. The bank was
licensed as a commercial bank in August 2013 and commercial operation in
February 2013.
Information
technology and services efficient are largely responsible for the level of
success the bank has been able achieve over the years. Irrespective of use
information technology as a business enhancing tools, the bank however, consider
people enhance, the bank also offer inter services that allow their customers
unlimited access to the bank.
iii.
First
Bank Plc (FBN)
The
first bank of Nigeria limited (First Bank), established in 1894, is the premier
bank in west Africa, Nigeria’s number one ban brand and the leading financial
services solutions provider in Nigeria. The bank was founded by Sir, Alfred
Jones, a shipping magnate from originally in Liverpool. The bank commenced
business on a modest scale in Lagos, Nigeria under the name Bank of British
West Africa (BBWA) to Bank of West Africa (BWA) in 1996 following its merger
with standard bank UK, the bank adopted the name standard bank of West Africa
Limited and in 1969 it was incorporated locally as the standard bank of Nigeria
limited in line with the companies decree of 1968.
1.7 DEFINITION OF THE TERMS
1.
Information: Is refers to things
that are or can be known about a given topic, commercial cable knowledge of
something.
2.
Technology: Is a device material
or sequence of mathematical coded electronic instruction or eated by a person,
mind that is built, assembled or procedure and which is not part of the natural
world.
3.
Banking: Is refers to the
business of managing bank or the occupation of managing or working in a bank.
4.
Services: Is refers to action or
work that is produced then traded brought or sold, then finally consumed.
5.
Commercial Bank: Is the process
of commerce or pertaining to commerce of the banking processing.
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