TRAVEL AGENCY BUSINESS PLAN

Travel Agency Business Plan

Business Name: SkyNova Travels and Tours Ltd.

Address: 3rd Floor, Suite 17, Eleganza Plaza, Adeniran Ogunsanya, Surulere, Lagos
Email: contact@skynovatravels.ng
Phone: +234 913 456 7XXX
Business Structure: Private Limited Company (Ltd.)
RC Number: (To be registered with CAC)

Table of Contents

1.0     Executive Summary

2.0     Business Description

2.1     Company Overview

2.2     Legal Form and Licensing

3.0     Vision, Mission, and Core Values

3.1     Vision Statement

3.2     Mission Statement

3.3     Core Values

4.0     Business Objectives

5.0     Market Analysis

5.1     Industry Overview

5.2     Target Market Segments

5.3     Market Trends and Opportunities

6.0     Services Offered

6.1     International & Domestic Flight Booking

6.2     Visa Application Support

6.3     Tour and Holiday Packages

6.4     Hotel Reservations

6.5     Student Admission & School Placement

6.6     Travel Insurance and Health Advisory

6.7     Airport Transfers & Protocol Services

6.8     Loyalty and Referral Program

7.0     Marketing Strategy

7.1     Branding and Unique Value Proposition

7.2     Marketing Channels

7.3     Sales Strategy

8.0     Operations Plan

8.1     Office Location and Layout

8.2     Business Operations Schedule

8.3     Technology and Tools

8.4     Key Partnerships

9.0     Management and Staffing

9.1     Management Team

9.2     Staffing Plan & Salary Projection (Monthly)

9.3     Staff Training and Certification

10.0   Financial Plan

10.1   Capital Requirement

10.2   Funding Sources

10.3   Revenue Projections (Year 1)

10.4   Monthly Operating Expenses

10.5   Profitability Summary (Years 1–3)

11.0   Risk Analysis

12.0   Sustainability and Growth Strategy

12.1   Environmental Sustainability

12.2   Social Sustainability

12.3   Economic & Business Sustainability

12.4   Expansion Plan (Year 2–5)

13.0   Appendices

Appendix A: SWOT Analysis

Appendix B: Assumptions

Appendix C: Sample Org Chart

Appendix D: Sample Monthly Tour Plan

1.0 Executive Summary

SkyNova Travels and Tours Ltd. is a full-service travel agency based in Lagos, Nigeria. The business is poised to redefine how individuals, corporate clients, students, and tourists access travel planning, booking, documentation, and advisory services in Nigeria.

Our core services include local and international flight bookings, visa application assistance, international and domestic holiday packages, group tours, hotel reservations, travel insurance, student admission and exchange program consultancy, and airport transfers. SkyNova seeks to leverage the growing appetite among Nigerians for travel, tourism, and study abroad opportunities—particularly in Canada, the UK, UAE, and Schengen countries.

With an initial capital requirement of ₦42 million, SkyNova plans to build a fully digital, highly responsive, and affordable travel solution provider, serving both walk-in and virtual clients through a proprietary mobile platform and 24/7 WhatsApp support.

The business will cater to a broad market segment including middle- and upper-income clients, students, newlyweds, corporate bodies, and diaspora Nigerians seeking inbound bookings for family and friends.

2.0  Business Description

2.1    Company Overview

SkyNova Travels and Tours Ltd. will be established as a registered travel and tourism service provider under the Corporate Affairs Commission (CAC) and licensed by the Nigerian Civil Aviation Authority (NCAA) and NANTA (National Association of Nigeria Travel Agencies).

Our office in Surulere, Lagos, will serve as the command center for all bookings, client interactions, documentation handling, and sales campaigns. The agency will operate both physical and digital platforms to provide convenience, transparency, and a personalized experience.

SkyNova’s unique value proposition lies in flexible pricing, visa assurance consultancy, real-time service delivery, and student-focused travel advisory. In addition, we will offer bulk discounts for groups, loyalty programs, and monthly package specials to encourage customer retention.

2.2 Legal Form and Licensing

·       Business Structure: Private Limited Company (Ltd)

·       Regulatory Registrations:

o   Corporate Affairs Commission (CAC)

o   NANTA (National Association of Nigeria Travel Agencies)

o   NCAA (IATA Accreditation to be secured by Year 2)

·       Tax ID: To be obtained from the Federal Inland Revenue Service (FIRS)

·       Bank Account: Zenith Bank, Business Corporate Account