TABLE OF CONTENTS
Background of the study
Statement of problem
Objectives of the study
Significance of the study
Scope and limitations of the study
Definition of key terms
and plan of the study
Historical background of the case study
Feature of automated teller machine
Operation of automated teller machine
The impute and output devices of ATM
The role of inters witch in automated
teller machine development
Reasons for introducing automated teller
Effect of automated teller machine
Problems associated with use of
automated teller machine
Research design and data collected
Characteristics of the study population
Administration of data collection
Procedure for processing collected data
Limitations of the methodology
Data presentation and analysis
Presentation of data
Analysis of the data based on questionnaire
Test of hypothesis
Findings, summary, conclusion and
for further studies
1.2 BACKGROUND OF THE STUDY
industry across the world aids the promotion of economic growth and
development. It is the recognition of the crucial rule that has engendered a
global crusade to improve the sector one major area of exploration in the use
of information technology (IT) to improve banking services with the convergence
computing and telecommunication automated now characterize of operation in the
banking sector of the world economy.
Automation is the use of machine instead
of people to do a job or industrial process with respect of banking it involves
the use of automated machine and computer base device to perform banking
activities in a way to increase speed accuracy and capacity. Automation allow
banker to get closer to their customer and deliver a wide rage of services at
lower cost. It is delivered that there are four ways in which automated can use
banking industry and they are:
To perform greater expended base to be
To reduce substantial real cost of
Cut bank free from traditional constants
upon time and place.
Introduction new product and services.
north London on 27 June 1967
by bar days banking. This instance of innovation was credited to John Shepherd
first in Enfield
town in north although various other engineers were award patents for related
technologies at the time Shepherd. Barron was awarded on OBE in the 2005 New York’s honours.
The first person to use the machine was
rag verney of on the buses, fame; a British television programmed from the
1960s the first ATM Accepted only a single use token or voucher which was
retain by the machine. These worked on various principles including radiation
and low coercively magnetism that was wiped by the card reader to make frau
more difficult. The ideas of a pin Store on the card was developed by the
British engineer James Good flow in 1965 Automation in the banking industry can
manifest in the following ways.
Banker automated clearing services.
Magnetic ink character reader
Sources of information
the purpose of the study, our scope will be limited to the automated teller
machine under the payment system. Where payment system involves business
transaction without cash or cheque in any other paper made money transaction.
Automated Teller Machine (ATM) is a cash dispenser that is designed to enable
customer to enjoy banking services without coming into contract with any bank
staff. The operating of the machine is guided through instruction programmed
into ATM system through a personal identification pin number be discloses to a
A mechanical cash dispenser, arguably an
ATM, was developed and builds Luther George Simijian and Installed in 1939 in New York, City by the
City bank of New York,
but removed offer 6 months due to Lack of Customer acceptance. Thereafter, the
history of ATM pauses for over 25 years until Della rue developed the first
electronic ATM which was installed first in Enfield Town.
OF THE PROBLEM
In the course of this paper answer will
be provided to the following Question:
What is the historical background of
What are the reasons for introducing
What are the effect of ATM
Does ATM solve any problem in Nigeria
In the course of this paper answers will
be provided to the following questions.
What is the historical background of
What are the effects of ATM.?
What are the problems facing ATM in Nigeria banking
What are the reasons for introducing
OBJECTIVES OF THE STUDY
on the above questions the objectives of the paper will be.
To discuss the history of ATM.
To examine the reason for introduction
To highlight the effect of ATM
To critically examine the problem facing
ATM in services delivery.
OF RESEARCH HYPOTHESIS
The general hypothesis that will be
tested in the course of this project is as follows.
HO: Automated Teller Machine will not have
positive impact on Nigeria
banks services delivery.
H1: Automated Teller Machine will have positive
impact on Nigeria bank services delivery.
OF THE STUDY
This study will be beneficial to bankers
so as to know the problem facing their customers in the sense that they will
know the importance of ATM. Generally the public will also benefit from this study
since they are account holders or bank’s customers.
SCOPE AND LIMITATIONS OF STUDY
The research will focus on the impact of
Automated Teller Machine (ATM) in Bank Services Delivery in Nigeria Banking
Industry Union Bank P.L.C. As a case study.
The research will be use historical and
case study methods.
This work may be limited by insufficient
finance lack of enough time and lack of co-operative from the respondents in
the case study.
The general hypotheses that will be
tested in the course of this project are as follows:
Automated Teller Machine will have positive impact on Nigeria bank services
Automated Teller Machine does have effective services delivery in Nigeria banking
OF KEY TERMS
- Convert a process or facility so that it can operate automatically.
- A bank cashing or a person who counts vote.
- A device with several parts using mechanical power to perform a
- A written order to a bank to pay a started sum from an account.
- An organization offering financial services especially the safe keeping
1.8 ORGANIZATION ANF PLAN OF THE STUDY
The study is divided into five chapters.
Chapter one gives a general introduction to the study, background of the study,
Aims and objective of the study, Statement of research problem, Scope and
limitation of the study, Research hypothesis, Significance of the study,
Definition of the terms and Organization and plan of the study.
Chapter two, deals with Literature
review, Historical background of the case study, Features of Automated Teller
Machine, Operation of Automated Teller Machine, The input and output devices of
A.T.M, The role of inter switch in Automated Teller Machine development, Reason
for introducing Automated Teller Machine, Effect of Automated Teller Machine
and problem associated with use of Automated Teller Machine.
Chapter three, deals with methodology,
Research design and data collected instrument, Characteristic of the study
population and sampling, Administration of data collection instruments,
Procedure for processing collected data and limitation of the methodology.
Chapter four, deals with Data
presentation and analysis, Presentation of data, Analysis of the data based on
questionnaire and test of hypothesis.
Chapter five which is the final chapter
deals with the findings, Summary, Conclusion, Recommendation, Suggestion for
further studies, References, Bibliography and appendix.