The aim of this project, therefore, is to know the effect of
non-financial incentives on productivity of secretary whether its effects is
positive or negative on their performances. The project is also aimed to know
whether secretaries used to be satisfied and motivated or not, when incentive
are been given. There are five chapters in this project the first chapter deals with the background of the
study, statement of the problem, research questions, objective of the study,
significant of the study, limitation and delimitation and definition of terms,
the second chapter deals with literature reviews, how incentive mobilizes staff
to work better, forms of incentives and effect of non-financial incentives on
productivity of secretaries, the third
chapters deals with research methodology in progress, the forth chapters shows
the presentation of data, analysis of data and bio-data of the respondents, the
last chapter shows the conclusion, summary of findings and recommendation in
order to know the effect of non-financial incentive on the productivity of
Title page i
Table of content vi
of the Study 1
of the Problem 2
of the Study 3
of the Study 3
of the Study 4
of the Study 4
of Terms 5
Review & Introduction 6
is incentive 6
scholars view 6
of incentives 7
Incentive Approach 10
of Non-financial incentives on productivities of secretaries 11
of the Study 13
of Data Gathering 14
of questionnaire 14
of Data Analysis 15
and Analysis of Data 16
4.2 Hypothesis 16
of data 16
of finding 25
5.3 Recommendations 26
Incentive is an act of rewarding the
employees of the well done job in organization through granting of financial
and non-financial incentives. Secretaries, who are to contribute indispensably
toward the attainment of organization goals and objectives, have to be given
priority in terms of their needs, desires, urges and aspirations. These have to
be increased and channel toward a smooth running of the day to day activities
in an organization.
The aim of the project therefore is to
know the effect of non-financial incentives, on productivity of secretary
whether its effect is positive or negative on their performance. The project is
also aimed to know whether secretaries used to be satisfied and motivated or
not when incentives are been given.
There are five chapters in this
project. The first chapter deals with background of the study, statement of the
problem, significance of the study, delimitation of study, definition of terms,
the second chapter deals with review of related literature of the study, the
third chapter deal with research methodology, the fourth chapter deals with
presentation and analysis of data and the last chapter deals with summary,
conclusion and recommendation.
1.1 Background to the Study
Every business enterprise is set up
for the purpose of producing some economic goods or services for the sole aim
of achieving some defined objectives. It is also customary that the conversation
process involved in optimum combination of inputs such as capital human
efforts, material kind and entrepreneurial risks. These factors set to work in
order to produce the much desire outcome.
relationship between the employer and his employees is transactional in nature.
This is readily explained by the fact that employer requires the service of the
personnel most especially the secretary and in return he is willing to
compensate the employees accordingly, so a worker can be compensated through
payment if incentives. And incentives are in two ways types.
Incentives: Is a way
of paying wages, salaries and other emoluments to workers. It is an alternative
way of sharing increase in productivity with workers.
Incentive: Is by the
means of providing good working condition and other fringe benefits to workers.
It is at the same time those which related to Higher level need (esteem and
self actualization) through the provision of satisfied or motivator,
1.2 Statement of the Problem
In day to day administration of
business enterprise, management of different organizations are usually faced
with numerous problems that usually affect both productivity and labour turn
Such problems are highlighted below:
of structuring a satisfied method of incentives scheme which will be the best
satisfaction of the workers in order to aid the productivity.
of how to administer the type of incentive to be introduced to the workers.
of how to know whether the workers prefer financial incentives to non-financial
of creating good working environment and harmonious relationship within the
1.3 Research Question
To be able to accomplish the aim of this research work,
the following question shall be tested.
1. Does increase in salary and other
non-financial incentives mobilize staff to work better?
2. Does organization which does not
introduce incentives to its staff have low productivity?
3. Is the standard of living of secretarial
staff affected when non-finacial incentive is introduced?
discouragement comes when promotion are not given to staff?
1.4 Objective of the Study
The study is carried out range on a
number of objectives which are;
- To employ
empirically the range and equality of incentives offered in federal
ascertain and determine the extent to which workers are satisfied with
financial incentives scheme of Federal polytechnic Ede.
examine the effect of non-financial incentives on the productivity of
workers at Federal Polytechnic, Ede.
1.5 Significant of the Study
Since the purpose of the study is to
know the effects of Non-financial incentive on productivity of secretaries at Federal
Polytechnic Ede. The study will be useful for the management of this
institution and other corporate organization in structuring and administering
on attractive incentives that are obtainable else where. If the secretary are
satisfied with the type of incentive structure for them, it would give the
management of federal polytechnic Ede
a strong basis in helping them not only to reduce but also to boost the morale
of the secretaries. This will lead to hearty and peaceful work environment
because there will be increased job satisfaction and productivity. However,
this will also be of help to the society and student intending to research in
to the topic or research on the topic.
1.6 Limitation of the Study
This study is limited to the effect of
non-financial incentives to the productivity of secretaries using secretarial
personnel of Federal Polytechnic Ede, Osun state as a case study.
1.7 Delimitation of the Study
This study was delimited to the effect
of non-financial incentives on productivity of secretarial staff, using
secretarial staff of the Federal Polytechnic Ede, Osun state as a case study.
1.8 Definition of Terms
Incentives: Means the reward given to the
employees for contributing to the goals and objectives of the organization.
Financial Incentives: Is the way of
rewarding workers or employees by paying attractive salaries, wages and others
endowments to workers in order to aid the productivity.
Provision of good working condition and other fringe benefits to the
Incentives: Means paying
attractive wages to the workers in other to aid the productivity.
Good working environment is the physical condition under workers or employees
Secretary: Secretary is a person that possess
the skills in the act and services, both acquired the secretary’s skills both
typing and shorthand and capable of handling delicate and unusual situation.
Productivity: The rate at which an employer
contribute effective and efficiency to increase output.
Promotion: It is the urge and movement of
people in an organization chart.
Salary: Is an amount fixed as personal enrolment
paid to an employer at a determinable time.
Management: These are the group of people saddle
with responsibilities of administering in an organization to attain the
organization goals and objectives.
Incentive: These are
the incentives giving to staff in form of organizing end of the year party,
presentation of awards, honor and organizing Father Christmas for their
children during Christmas period.
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