ABSTRACT
The study examined the effect of staff attitude to work on productivity in
an organization using the Flour Mill
Sapele as a Case Study. The purpose of this study is to highlight the fact that
the success of any organization depends on the extent to which the workforce is
committed to the achievement of the goals could be best achieved if the workforce
is been motivated, provided with good working environment, sent on training to
mention but a few. For this reason, the focus of this research therefore is on
motivation which if well applied could make the workforce develop positive
attitude to work and become result oriented. Five research questions were
formulated for this study. Unstructured questionnaire was used to collect data
from the sample size of eighty (80) workers made up of Sales Department,
Production Department, Maintenance Department and Senior Staff. Data on the
effect of staff attitude to work on productivity in an organization. From the
findings, it was discovered that if workers are not send on training, the
workers will not meet up with trend in organization. In view to the fact that
motivation is very important to survival of the organization, it was
recommended that workers should focus and pay attention to motivation, good
working environment and facing workers in training since workers are the live
wire of any organization.
TABLE OF
CONTENTS
Title
Page i
Certification ii
Dedication iii
Acknowledgements iv
Table
of Contents vi
Abstract ix
Chapter One: Introduction
1.1 Background to the Study 1
1.2 Statement of the Problem 2
1.3 Research Questions 3
1.4 Objectives of the Study 4
1.5 Research Hypotheses 4
1.6 Scope of the Study 5
1.7 Significance of the Study 5
1.8 Limitations 6
1.9 Operational Definition of Terms 6
Chapter
Two: Literature Review
2.1 Introduction 8
2.2 Motivation and Theories 8
2.2.1 Maslow’s
Hierarchy of Needs Theory 8
2.2.2 Maslow’s
Need Vs Herzberg’s Motivation/Hygiene
Factors 18
2.2.3 The Theory of Douglas McGregor and William
Ouchi 18
2.3 What is
Attitude? 22
2.3.1 Types of Attitude 23
2.3.2 Poor Attitude to Work 25
2.3.3 Effects of Poor Attitude to Work on
Productivity 27
2.3.4 Reasons for Poor Attitude to Work 28
2.3.5 Solution to Poor Attitude to Work 29
2.3.6 Leadership Style 30
2.4 Summary
of Literature Review 34
Chapter
Three: Research Methodology
3.1 Introduction 37
3.2 Research Design 37
3.3 Population of the Study 38
3.4 Sample/Sampling Technique 38
3.5 Instrumentation 39
3.6 Method of Data Collection 40
3.7 Method of Data Analysis 40
Chapter
Four: Data Analysis, Instrumentation and Discussion
4.1 Introduction 41
4.2 Data Presentation 42
4.3 Data Analysis 47
4.4 Hypotheses Testing 59
4.5 Interpretation and Discussion 62
Chapter
Five: Summary, Conclusion and Recommendations
5.1 Summary 64
5.2 Conclusion 66
5.3 Recommendations 68
References 70
Appendices 71
CHAPTER ONE
INTRODUCTION
1.1
Background to the Study
A good analysis at the
resources of any organization that will enhance the organization; to move on
effectively is the place of the work force which cannot be over emphasized,
hence every establishment ought to give it optimum attention and place a high
priority over it, as it can lead to the rise of the organization.
According to Iredia
(2010), management is the process of planning, coordinating, interpreting and
motivating the factors of others toward achieving a specific goal or objective.
In other words, management can be seen as the mobilization of both material and
human resources toward achieving organizational goal. We can see that no matter
how much the organization is rich, in physical cash that cash has to be managed
by man to get work done more respectively.
An organization can be
viewed from two perspectives, firstly, as an entity, secondly, through process.
According to Iredia (2011), organization as an entity is a place where business
activities are carried on. An organization can be private or public and it is
established to achieve a specific goal and objective. For this reason, rules
and regulations are being given by organization to assist in achieving its goal
and objectives.
Some staff attitude to
work may bring about positive or negative result in any organization (private
or public), staff attitude ought to be a very sensitive factor to always watch
out for as the organization’s aim toward positive result for productivity. An
organization watch comprises of various work groups or system, there ought to
be regular attendance of workers to work if the goal of that organization is to
be achieved. This is the more reasons why management should guide against
workers poor attitude to work on productivity.
1.2
Statement of the Problem
Naturally, human beings
are not machines that can just be manipulated on and get the best result, there
has been this problem of their attitude towards work. In every organization, no
matter how large or small it is, it encounter this problem as human being
naturally are slow, lazy and reluctant to work but care has not been taken to
actually uncover the cause of this crucial and universal problem of getting
workers to work willingly and enthusiastically is a problem that needs to be
tackled vigorously. Sometimes, workers behave unusual when it is clear to them
that they have been cheated on or denied of their rights and privileges.
1.3
Research Questions
The following research
questions are presented to aid the study.
1.
Does motivation
actually enhance productivity?
2.
What is the
impact of staff attitude to work and its effects on productivity in
organization?
3.
Can training
enhance productivity in an organization?
4.
Will increase in
salary alone improve job performance?
5.
How does the
sole welfare of the workers affect productivity?
1.4
Objective of the Study
The main objective of
this study is to investigate the role staff attitude to work has to play in
organization. Specifically, the objectives are as follows:
1.
To find out if
motivation can actually enhance productivity.
2.
To find out
whether staff attitude to work has in any way impacted or affected
productivity.
3.
To find out if
staff training can enhance productivity in an organization.
4.
To find out if the
problem of salary increase will improve job performance.
5.
The study will
also investigate how the sole welfare of the workers has affected productivity.
1.5
Research Hypotheses
Hypothesis
One
HO: Staff
attitude not ought to be a very sensitive factor.
HI: Staff
attitude ought to be a very sensitive factor.
Hypothesis
Two
HO: Staff
attitude to work may not be bring about positive
result in an organization.
HI: Staff attitude to work may bring about positive
result in an organization.
1.6
Significance of the Study
This study will help
the establishment to know how to manage their work force so as to get the best
out of them.
It will also point out
the organizations lapse and how they will be able to perform up to the
expectation of their workers and management.
The study will also
point out not only to life flour mill but other business organization and the
importance of motivation in any organization.
1.7
Scope of the Study
The scope of this study
covered staff attitude to work and its effects on productivity in organization,
a case study of life flour mill, Sapele, Delta State.
1.8
Limitations of the Study
The completion of this
work was not without difficulties. Time they say is Posman’s friend as it flies
couple with the time frame of the semester and other social activities; hence
the researcher has to plan with time frame of the semester.
Getting material for
this study was a difficult task as there was disavailability of literature
within this environ.
Another problem the
researcher faced was high cost of stationeries as the researcher now spends
more than the budgeted sum.
1.9
Definition of Terms
Staff:
All the workers employed in a
business or personnel in an organization.
Attitude: A way of feeling, thinking about or behavioural
pattern of a person.
Work: The use of physical strength or mental power in
order to do or make something. The effort derived from metabolism during bodily
activity.
Effect: Positive or negative result derived from one’s
effort.
Productivity: The volume of goods or services produced per work
within a specific unit of time. It has to do with the total output within a
period of time.
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