THE EFFECT OF CONFLICT ON ORGANIZATION PRODUCTIVITY (A CASE STUDY OF AUCHI POLYTECHNIC)

ABSTRACT

The study examine the effect of conflict on organization productivity with focus on Auchi Polytechnic. The research employed survey research design. Data where gathered majorly through primary source with the use of a well structured questionnaire. A sample of forty (40) is drawn from the population. Data generated were presented on table using descriptive analysis. The three hypothesis formulated were tested with the use of chi-square analysis. The major findings of the study include these: (i) The unfair handling of grievance usually precipitate conflicts in an organization. (ii) Good communication flow in organization is a major step in resolving conflict in organization, and (iii) The involvement of workers in decision that concern their jobs is a way of preventing or minimizing conflict in organizations. It was recommended among other things that organizational cooperation should be increase. Also Auchi Polytechnic, Auchi should stop the delaying attitude in attending to student they can achieve this by employing competent workers and through computerized system.

TABLE OF CONTENTS

Title Page …     …     …     …     …     i

Certification…  …     …     …     ii

Dedication       …     …     …     …     …     …     …     iii

Acknowledgements  …     …     …     …     …     …     iv

Table of Contents     …     …     ……  …     …     …     v

Abstract   …     …     …     …     …     …     …     …     vi

CHAPTER ONE

INTRODUCTION

1.1            Background to the Study

1.2            Statements of the Research Problems

1.3            Research Questions

1.4            Objective of the Study

1.5     Research Hypotheses

1.6     Scope of the Study

1.7     Significance of the Study

1.8     Limitation of the Study

1.9     Operational Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

2.1     Conflict

2.2     Inter-Group Conflict

2.3     Conflicts as an Ambitious Concept 

2.5     Source of Organization Conflict   

2.6     Conflicts As A Source Of Strength And Weakness In An Organization

2.7     The Institutionalization of Conflict

CHAPTER THREE

RESEARCH METHOD

3.1     Research Design

3.2     Population of the Study

3.3     Sample/Sampling Technique

3.4     Method of Data Collection

3.5     Method of Data Analysis

CHAPTER FOUR

DATA PRESENTATION ANALYSIS AND INTERPRETATION

4.1     Data Presentation

4.2     Analysis of Data

4.3     Test of Hypotheses 

CHAPTER FIVE

SUMMARY CONCLUSION AND RECOMMENDATIONS

5.1     Summary

5.2     Conclusion

5.3     Recommendations

REFERENCES

Appendix: Questionnaire

CHAPTER ONE

INTRODUCTION

1.1     Background to the Study

Organizations are social systems that exist because of main’s inability to do everything alone because of this limitation (limited resources). This suggests, he must cooperate with other is order to achieve goals, objectives and wishes coordination of efforts to achieve common goals forms the basic idea behind the formulation of any organization.

An organization can therefore be defined as the coming together of people for the pursuit of common goal through the establishment of a hierarchy of authority and division of tasks according to members areas of specialization so that the human and material resources within the organization can be properly harnessed to  achieve the set objectives.

An organization is made up of individuals. These individual have their aims, goals and means of attaining an organization can not be perceived as being harmonious, at best, it should be seen as more or less a product of compromise or an organized chaos.

Management conflict is concerned primarily with the guiding principles designed to ensure the efficient management of organization an business enterprises during of conflict so as to assist them in overcoming at such difficult period.

This research work is undertaken so a to enable the organization functionaries understand and appreciated the inherent nature of industrial conflict management in organization, the mechanism involved in industrial conflict resolution and the need to enhance organizational performance by effectively utilizing he functional aspects of management conflict towards achieving organizational goals.

1.2     Statements of the Research Problems

Conflicts are inherent in any business establishment. The major problem associated with industrial conflict is that, it leads to a considerable wastage of human and material resources. One of the authorities on modern management principles made an important point which has been echoed by several other writers on the subject to the effect that management conflicts should recognized as the most important management function. Everyday we learned about big, small and medium sized companies that have collapsed or gone into liquidation because their management ignored the conflict management system.

1.3     Research Questions

The researcher will like to have the following question answer by the end of the research work via following question:

1)    How does managements handle conflict issues in an organization?

2)    Does the organization have a good communication flow as a major step in resolving conflict in organization?

3)    Does the organization involve the workers in decision that concerns that job?

1.4            Objective of the Study

The objective of the research include the following:

1)    To create awareness of the inherent existence of industrial conflict.

2)    To prone that industrial conflict avoidance and suppression hampers the attainment of organizational objectives.

3)    To suggest to organization functionaries how to manage positive and negative conflict in order to accomplish organization goals.

1.5     Research Hypotheses

1)                The unfair handling of grievance usually does not precipitate conflicts in an organization.

2)                Good communication flow in organization is not a major stap in resolving conflict in organization.

3)                The involvement of workers in decision that concern their jobs is not a way of preventing or minimizing conflict in organizations.

1.6     Scope of the Study

The study is geared towards funding out the causes of industrial conflicts in the organization and to recommend ways of finding contribution to these conflict using Auchi Polytechnic, Auchi as a case study.

1.7     Significance of the Study

The significance of the study will help to direct matters in such a way as to eliminate all risk factors that could lead to any form of any measure that plans well in advance for a conflict, thereby allowing each person or each corporate body to be in full control of its own destiny. It should be noted that the development of good organizational moral calls for in appropriate management skill that can properly integrate interest in order to achieve desired results and that the degree to which an organization succeeds depend largely on its ability to manage conflict.  

1.8     Limitation of the Study

Time and financial constraints: Insufficient time and inadequately of fund place a barrier to the researcher ability to embark on an extensive mission so as to collect all the necessary details or comprehensive information that will aid in the successful completion of the research work. coupled with this is that the researcher is at the same time combining her lectures and intensive private study hour is preparation for the higher.

Another barrier in carrying out this research study: Is the ability of the researcher to have access to vital information needed. Some data’s needed here placed on a confidential files making retrieval as impossible mission.

Strict obedience to the ethics of the baking profession, makes it possible for the staff to grant an interview or answer certain information that will be if immense help to the researcher.

1.9     Operational Definition of Terms

Organization: This is the coming together of people for the purpose of working together pursuit of common goals arid objectives.

Management of conflict: As a modern management concept, conflict management is concerned primarily with guiding principles designed to ensure efficient management of organization and business enterprises during period of conflict so as to assist them in overcoming their problems as such difficult period.

Product of compromise: The mutual agreement to work together for a purpose based on common understanding and recognition of individual interest.

Services organization: Any organization that is services oriented in its output product oriented.

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