ABSTRACT
This project work titled “communication and workers’
performance in an organization” using Auchi Polytechnic, Auchi as case study
aims to ascertain
how the problem of bureaucracy in the organization affect the assistance to
students, managers and businesses and to examine whether communication channel
pose a barrier to effective communication in an organization. The descriptive survey method was used in the research work. Based on the
tested hypothesis, it was revealed that there was a significant relationship between management and
workers in the effectiveness of flow of communication in an organization and
that there was a significant relationship between management and works of an
organization. Finally, it was recommended that organization should be readily equipped with
modern technological information system in order for them to meet the
challenges abounding the organization.
TABLE OF
CONTENTS
Title Page i
Certification ii
Dedication iii
Acknowledgments iv
Abstract v
Table of Contents vi
CHAPTER ONE:
INTRODUCTION
1.1 Background to the Study 1
1.2 Statement of the Problem 2
1.3 Research Questions 3
1.4 Purpose of the Study 3
1.5 Statement of Hypotheses 4
1.6 Scope of the Study 4
1.7 Significance of the Study 4
1.8 Limitations of the Study 5
1.9 Definition of Terms 6
CHAPTER TWO:
LITERATURE REVIEW
2.1 Introduction 7
2.2 Meaning of Communication 7
2.3 Methods of Communication 9
2.4 Communication Process 16
2.5 Communication Model 20
2.6 Functions of Communication 26
2.7 Effect of Communication on Workers’ Performance 28
2.8 Barriers to Effective Communication 30
2.9 Overcoming Barriers to Communication in an
Organization 34
2.10 Approaches to Improving Communication in an
Organization
36
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1 Introduction 37
3.2 Research Design 37
3.3 Population of the Study 37
3.4 Sample/Sampling Techniques 37
3.5 Instrumentation 38
3.6 Method of Data Administration 38
3.7 Method of Data Analysis 38
CHAPTER FOUR:
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Introduction 39
4.2 Data Presentation and Analysis 39
4.3 Test of Hypotheses 42
4.4 Discussion of Results 44
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of Findings 45
5.2 Conclusion 45
5.3 Recommendations 46
References 48
Appendices 50
CHAPTER ONE: INTRODUCTION
1.1
Background of the Study
The human concept to
persuade, instruct, request, present, inform, stimulate, or develop and understanding
result to communicate which denotes both interaction and purposefulness (Okpeodua, 2003)).
Communication plays a
vital role in the daily activities of every organization. It is regarded as the
life wire of an organization. Any organization regardless of its size must
carry out communication to facilitate its affairs. Communication is a par and parcel
of every individual.
A greater part of our
working hours in life is spent on communication and without effective
communication no organization will achieve any meaningful success. This is
because human being is the course of working in an organization, interacts with
one another; it is through interaction that activities take place in an
organization.
Communication is used
as a means of sharing feelings, ideas and desires. It is a link between what is
inside and what is outside. Without communication people will be isolated,
unable to share through wishes, needs with one another. In fact, it is the
communication between people that work up the organization, if not organization
will be a dead one (Oshite, 2003).
In view of the study,
we want to look at the effect of communication on the performance of works in
an organization by using Auchi Polytechnic, Auchi as a case study.
1.2
Statement of the Problem
The reason why
organizations exist is to render services to the society. For the organization
to be able to achieve its objectives people are employed in an organization and
they must interact with one another in working towards the attainment of the
organizational objectives and the essential ingredient in people’s interaction
in the organization is communication.
It is the aid of
communication that workers are able to work together collectively towards the
actualization of the organizational goals. It is in view of this that the
researcher wants to look at the effect of communication on workers performance
by using Auchi Polytechnic, Auchi as a case study.
1.3 Research Questions
a.
How does
management and workers affect the flow of communication in an organization?
b.
How does workers
affect the flow of communication in an organization?
c.
How does
communication channel pose a barrier to effective communication in an
organization?
1.4 Purpose of the Study
The purposes of the
study is to specifically determine:
a.
whether
management affect the flow of communication in an organization.
b.
whether
communication channel pose a barrier to effective communication in an
organization.
c.
To ascertain how
the problem of bureaucracy in the organization affect the assistance to
students, managers and businesses.
1.5
Statement of Hypothesis
The following hypotheses
which are in the null form shall direct the trust of the study:
Hypothesis One
Ho: There is no significant relationship between
management and workers in the effectiveness of flow of communication in an
organization.
Hypothesis Two
Ho: There is no significant relationship between management
and workers of an organization.
1.6
Scope of the Study
The study is to examine
the effect of communication on workers’ performance in an organization. This
study covers Auchi Polytechnic, Auchi and it covers a timeframe of 2002 to 2014.
1.7
Significance of the Study
The study will be of
great benefits to the following groups.
It will give
shareholders insight of the relationship that exists between them and
management as regards effective communication.
It creates awareness to
management on their responsibility to their workers.
It gives insight to the
general public on the effectiveness of communication channel in an
organization.
It will act as source
of information to other researchers working on identical study of this nature.
1.8
Limitations of the Study
Although this research
tries to examine communication and workers performance in an organization using
a case study of Auchi Polytechnic, Auchi but some difficulties were encountered
during the process of carrying out the research work. Some of the difficulties
are explained below.
Finance: There was also
the challenge of inadequate finance faced by the researcher to carry on
adequate research in respect of the aforementioned topic.
Time: There was often
time consuming in sourcing for research materials and other relevant
information. This, in addition to the above mentioned was a great challenge to
the researcher.
1.9 Definition of Terms
1.
Organization:
This refers to a structural process in which people interact for objectives.
2.
Management:
A field of study devoted to determine how best to attain goals in organization.
It is the working with and through individuals and groups to accomplish
organizational goals.
3.
Perception:
This refers to the way in which people view things in the organization.
4.
Barriers:
Barriers may be regarded as the factor that militated against the realization
of an objective.
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