ABSTRACT
This project work is aimed to enlighten the general public on
the effect of conflict management on business organization.
A case study of international Tobacco company Limited Ilorin
Kwara state of Nigeria.
The research has in mind that the result from this study will
help to enlighten the readers of this research work, this will help to bring
mind of the reader what conflict management is, and it effect on business
organization international Tobacco company I.T.C.
This project work has been carefully arranged in the
following chapter.
Chapter one: consist of
eight (8) different information. These are introduction which is a brief
background information on conflict in a business organization objective of the
study, statement of research problem research question, significance of the
study, scope of the study, definition of the item and plan of the study.
Chapter two will be talking about the literature review on
both past and current review of introduction of meaning of conflict,
organization of conflict level of conflict, type of conflicts, causes of
conflict, source of conflict.
Chapter three maning on research methodology method of data
population instrument used population size, the sample size, method of data
analysis, best for reliability and validity of research instrument and historical
background of international tobacco company Limited Ilorin
Chapter four: mainly on presentation and analysis of data,
and analysis of response given by the staff of interaction tobacco company
Limited Ilorin Kwara state of Nigeria.
Chapter five Deals with summary of the may or findings
conclusion of the study, limitation of the study, recommendation of the study,
bibliography Appendix, Questionnaire
TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgements
Proposal
Table of content
CHAPTER
ONE: INTRODUCTION
1.1
Background of the study
1.2
Objective of the study
1.3
Statement of the research problem
1.4
Research question
1.5
Significance of the study
1.6
Scope of the study
1.7
Definition of the terms
1.8
Plan of the study
CHAPTER
TWO: LITERATURE REVIEW (INTRODUCTION)
2.1
Meaning of conflict
2.2
Organization of conflict
2.3
Level of conflict
2.4
Types of conflict
2.5
Causes of conflict
2.6
Sources of conflict
CHAPTER
THREE: RESEARCH METHODOLOGY
3.1
Method of data collection
3.2
Instrument used
3.3
Population size
3.4
Sample size
3.5
Method of data analysis
3.6
Test for reliability and validity of
research instrument
3.7
Historical background
Chapter four
4.0 Presentation and analysis of data
4.1 Analysis of response given by the staff of
I.T.C
CHAPTER
FIVE
Summary of the major
finding, conctusion, limitation and recommendation of the study
5.1
Summary of the major finding
5.2
Conclusion of the study
5.3
Limitation of the study
5.4
Recommendations of the study
Bibliography
Appendix
Questionnaire
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In all organizations,
there are individual and groups competing for influence on resources, there are
different opinions and value, conflict of priorities and goals. There are
pressure groups and lobby Clique and cabals, triviality and bonds of alliance.
All these point to the apparent manifestation of persistent confliction at all
organization.
The question may then be asked; is conflict uncivilized and
becoming the natural outcome of countervailing forces to be understood and
managed. But not eradicated?
There is no perfect organization on mathematical pure
way of dealing with what an organization
should do or how it should be run. These things rare eventually inside
or outside the organization dominant coalition.
It makes sense,
therefore, for people to capture
some of what power to influence join or
destroy the dominant coalition or at least to do their best to ensure that
there are some consistency between their individual interest and value those
persuaded and expressed by the organization who are involved in finding
compromises, recording difference and living with what is possible rather than
what might be deal.
The essence of business
organization is monthly the achievement of objectives set by its founder and
added by its environment mainly the various.
In the final analysis,
all encompassing objectives could be found for any organization which would
have resulted from matching various compatible objectives are resolving mutually exclusive ones.
1.2
OBJECTIVES OF THE STUDY
This research work is
to determine the make up of people who occupy different levels of the
organization pyramids called its manpower; those people have different culture
skills and education background, as well as different value, perceptions
expectations and role.
The degree with which
she met with opposition in protecting her interest value and goal in the
organization will determined the frequency of conflict occurrences.
a.
To examine the nature and pattern of
conflict
b. To discover the effect of conflict index on
the productivity of workers.
c.
Investigate conflict management that are
operative in west African Portland cement plc.
1.3 STATEMENT OF THE RESEARCH PROBLEM
Conflict are viewed by
classical and human relation school of thought as destructive. This must be
avoided at all cost which the behaviour school believed conflict is not only
desirably unavoidable but energize a system to reach its optimum level faster.
Based on the above statement, the research will want to know
whether in this approaching twenty first century, these views are still authentic
or whether they are not or suppose to have a current hypothesis, to what extent
can this be generalized on this era of globalization and usable economy.
The new to tackle these problems is crucial indeed and
failure to do so may lead to an organization failure to achieve its objectives.
Therefore, this study will address the following firstly, the
problem of recognizing desirable and undesirable conflict in the
organization.
Secondary, the problem of tolerating conflict within
organization before the extent at which conflict should be tolerated within the
organization.
Thirdly, the problem of identifying causes of conflict within
the organization and lastly, the problem of identifying the causes of conflict
within the organization as well as leadership style and procedure of managing
conflict.
These are some of the problems this research work addressed
using latest African Portlant cement (WAPCO) plc, shagamu, works, ewekoro
works and head office as a frame work of reference
1.4 RESEARCH QUESTION
The study sought to examine
the conflict management procedures of the employees in west African Portland
cement plc and the effect on the organization over all performance.
To accomplish the purpose of the study. The following
questions are raised; what has been the interpersonal and inter-group
relationship between and among employees in the organization.
What could be done to improve the relationship? Is there any
significant relationship between heavenly conflict and organization
effectiveness
How can organization encourage health conflict and discourage
unlikely conflict?
What should be the relationship between the employer and
various government conflict management?
1.5 SIGNIFICANT OF THE STUDY
This research work has
contributed immensely to the recognition of conflict as tool of maximizing the
potential of work force and exposure as manages to the usage of conflict
resolution as one tool of developing compatible objectives for the categories
of stake holders.
It develops manager’s skills and insight into the management
of conflict and rearing the conflict that cannot be eliminated in organization.
Academically, it contributed to the employers development of local hypothesis
for the benefit of small scale industries and promoter and employee study on the
topic.
This research work confirms that dynamism of other issues at
hand and the velocity at which it can benefits on conflict management.
1.6 SCOPE OF THE STUDY
The study is to
critically examine, the conflict management in west Africa.
Portland cement plc and it focuses on the activities of the
company within the (1989 – 1999).
The study also deals with various model conflict management
sources and types of conflict.
The study, however, covers all categories of staff, the executive
management, senior, Junior management, supervisor and other workers at the
three concetion of the company that is in Lagos
Head office Shagamu work and evekoro works.
Also, the study makes recommendations based on the findings
about conflict. Some people may feel that a department must be accorded high
recognition and others.
1.7 DEFINITION OF TERMS
1.
Conflict:
it is a process which begins when one part percieve that the other had
frustrated or is about to frustrate his/her own effort.
2.
Collective
agreement: It is the outcome of the collection
bargaining on terms and conditions of employment between the employee (union)
and employer.
3.
Employee:
This
is the person for monetary mean compensation.
4.
Employer:
he
is the one who employs other because of his possession of men of a production.
5.
Government:
She
is an institution of people gathering together to control the affairs of a
country.
6.
Grievance:
It
is a response to a given situation or environment.
7.
Management:
It
is the act of getting their done through other
8.
Organization:
It
is an arrangement that from a comperate entity for the purpose of getting
things done.
9.
Strike:
It is the temporary cessations of work effect by employee in the pursuance of
a grievance or demand.
10.
Trade
Union: An association of person in employment for
collective strength in bargain or in regulation of employment relation.
1.8 PLAN OF THE STUDY
The project is made up
of five chapters, which the introductory part of the study consist of background
to the study, statement of the problem.
The objective of the study, research question chapter two
comprise of the literature review of the topic while change three death with
research methodology and background to the case study and chapter four is
concerned with data which consist of summary conclusion and recommendations.
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