ABSTRACT
The purpose for carrying out this
research is to find out the cause and effect of conflict on organizational
effectiveness in Lagos State University, Ojo. This study will reveal that
individual worker's response to directive towards achievement of organizational
goals is a complex factor.
Conflict management forms the bedrock
for peaceful coexistence between employer and employees. The facts remain that
conflict is inevitable in any organization. Therefore, the extent to which an
organization is able to forge ahead in spite of this necessary unavoidable
constraint will depend much on the style of human resources managers, on whose
onus rests the arduous ask of conflict management. Lagos State University is
not an exception in is regard since it has been established that prevention of
crisis is better than managing and or resolving them.
The survey research redesigned was
employed in this study and the questionnaire was the major research instrument
used in this study. Various statistical tools were used in analyzing the
collected data, such as, simple percentage analysis for data presentation and
Chi-square for testing hypothesis.
Results of the statistical analysis
provide solution to the research objectives, questions and the research
hypothesis. Thus, conflict management has effect ':In organizational effectiveness in Lagos
State University.
TABLE OF CONTENT
PAGES
Title page i
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of contents vi
CHAPTER ONE
INTRODUCTION
1.0 Background Of The Study
1.1 Historical
Background of Lagos State University (LASU)
1.2 Statement of the
Problem
1.3 Significance of
the study
1.4 Purpose of the study
1.5 Search question
1.6 Research
Hypothesis
1.7 Scope of the
study
1.8 Limitation of
the study
1.9 Definition of
terms
1.10 Outline of the
research study
References
CHAPTER TWO
Literature
review
2.0 Introduction
2.1 Nature and meaning of conflict
2.2 Type of
conflict
2.2.1 Vertical conflict
2.2.2 Horizontal conflict
2.2.3 Conflicts of interest
2.2.4 Conflict of right
2.3 Sources of
industrial conflict
2.3.1 Intangible causes/ sources
2.3.2 Tangible cause/ sources
2.3.3 Internal cause / sources
2.3.3.2 Shared resources
2.3.3.3 Task interdependence
2.3,3,4 Perceptions and values
2.3.3.5 Personal style and background
2.3.4 External causes / sources
2.3.4. Government Economic Policies
2.3.4.2 Large scale mis management
2.3.4.3 Political instability
2.4 Consequences or
effects of conflict on organization
2.4.1 Functional consequences of conflict
2.4.2 Dysfunctional consequences of conflict
2.4.3 Characteristic of negative or potentially negative
conflict
2.4.4.1 Characteristics of positive or potentially positive
conflict
2.5 Forms of
industrial protest
2.5.1 Definition of
strike
2.5.2 Types of strikes
2.5.3 Effects of
strikes on organization
2.6 Conflict
management and resolution
2.6.1 Conflicts management styles
2.7 Procedure for
conflict settlement
2.71 Internal machinery of conflict settlement
2.7.2 External machinery of conflict settlement
2.7.2.1 Mediation
2.7.2.3 Conciliation
2.7.2.3 Arbitration panel
2.7.2.4 The industrial court
References
CHAPTER THREE
RESEARCH METHODOLOGY
3.0 Introduction
3.1 Nature of
research methods
3.2 Research
design
3.3 Population,
sample size and sample design
3.4 Research
instruments design and collection of responses
3.5 Test of validity
and reliability of research instrument
3.6 Methods of data
presentation and analysis
References
CHAPTER FOUR
DATA
PRESENTATION,ANALYSIS AND INTERPRETATION
4.0 Introduction
4.1 Presentation of
data
4.2 Testing of
hypothesis
4.3 Interpretation
of the test
CHAPTER FIVE
SUMMARY OF FINDINGS,
RECOMMENDATION FOR FURTHER READINGS
AND CONCLUSIONS
5.0 Introduction
5.1 Summary of
Findings
5.2 Recommendation
based on research findings
5.3 Conclusion
5.4 Suggestion for
further reading
Bibliography
Appendix
CHAPTER ONE INTRODUCTION
1.0 BACKGROUND TO THE STUDY
Conflict is an inevitable element of any
labour - management relationship. In work situation people are bound to have
different interests and aspirations which may tend to conflict with each other.
Also in every organization where people to different background have to
interact in the collective efforts towards achieving a common goal, conflict is
bound to ensure. This is because in addition to the common workplace his own
personal ambition which he earnestly desires to achieve alongside the
organizational goal. This individual goal or interest may not necessarily be
compatible with that of other members. Thus, there is clash of interest.
For example, management is often committed to
pursuing a goal of profit maximization through rationalization of economic
decision and other cost maximization policies. The workers, through their union
want higher wages are lucrative welfare package which tend to result in higher
costs of doing business to the management. Union wants effective participation
in most factory shop decision even at tl1e expense of encroaching on areas that
fall exclusively within the confinement of management prerogatives. Management
cannot, but resist these unwholesome moves. In the process conflict will ensure, therefore, it is obvious that conflict
is inherent in every organization irrespective of size, mission or age. To this
end organization (be it private or public) are perceived to always assume that
conflicts necessarily damage the relationship that exist within the work places. It is based on the fore goings
that a research study on measurement of conflicts effectiveness and efficiency
became a subject of interest.
1.1 HISTORICAL BACKGROUND OF LAGOS STATE
UNIVERSITY (LASU)
The Lagos state
university was established on April 22nd 1983 via the statute of
1983. with the major objective of being the apex of the educational system of
the state, providing access to higher education for citizens, providing innovative educational programmes
of high standard, conducting research and disseminating their findings,. It was
also established to become intellectual pursuit and serves the factory of ideas
by the then government a Alhaji Lateef Kayode Jakande.
The university took off in 1984 with 342
students, with three Faculties; Education, Law and Humanities, and Science. In
1989, it had 2,974 students, while the number increased in 1994 to 4,459 with
968 members staff made up of 300 76 administrative technical and 492 junior
staff.. The population has grown to about 80,000 including Regular,
Part-Time and Postgraduate students
spread over eight (8) Faculties listed as follows; .
·
Faculty
of Art
·
Faculty
of Education
·
Faculty
of Law
·
Faculty
of Management Sciences
·
Faculty
of Science
·
Faculty
of Social Science
·
Faculty
of Engineering
·
Faculty
of Medical Sciences
In addition, there is a School of Postgraduate
Studies.
The university was conceived as a
non-residential university. It took over 139 hectares of hind which were
previously the sites of Government College Ojo,
Methodist Boy's High
School (proposed) Ojo site, and BUILDSPEC, an Engineering company, head it’s
moved on Monday 19th December, 1983 from the old Lagos State
Government Secretariat, Ikeja. Extra 800 hectares of land were later added at
Ojo. Currently, it operates as a multi-campus university. The existing campus
at Epe for Engineering Faculty and with the Teaching Hospital and College of
Medicine at Ikeja. The main campus and the administrative headquarters remain at
Ojo.
1.2 STATEMENT OF THE PROBLEM
It may seem that whenever
two or more people are gathered, there will be conflict. The efficacies of
organizational conflict are myriad. The problem of incessant industrial
conflicts, disputes, strikes, lockouts, and boycotts have generated much
concern not only among employers of labour but also employees themselves and
other stakeholders-as well. The magnitude of the adverse effects can well be
understood when one considers the huge looses in productivity, reduced profits,
damages to organization's assets. The negative impacts of such event is like
"ill wind that how nobody good". All parties are usually affected,
employees in the areas of poor inter-personal relationship between them and the
management, and among themselves, loss of pay, termination and dismissal form
employment etc for the society potency for social disorder, instability, of
jobs and mass unemployment, which could a:Tect the fulfillment of its obligation.
Given the reality as
described above, it behooves but labour and management to seek ways of coping
and minimizing undesirable tensions and conflicts, and its unpleasant
consequences for this reason, it is pertinent to look into the various effects of industria1
conflict on the organizations, and approaches toward managing these problems
positively, so that their favourable impact measurement could be felt on the effectiveness and
efficiency of organizations.
1.3 SIGNIFICANCE OF THE
STUDY
The significance of this
study can be viewed from two (2) major standpoints. Practical and Academic:
a. Practical Significance
This kind of study will
assist In broadening the understanding of the followings;
1. To employees in general, it will
further expose the relationship existing between conflicts management and
organizational effectiveness which will be of interest to them, in their
respective organization.
2. Specifically, to staffs of the
organization under study, it will expose to a large extent the goings on in
their establishment with regards to our relevant variables, and comparative
analysis of their actions over some years accordingly.
3. To policy makers and management, it
will present a scheme through its analysis that could assist them in enunciating
policies that will assist educational institution / business establishments in
not only to pursue their over riding objective of profit making but also to
remain relevant in the business for which they were known, by performing such a
function as good welfare pac1dige for workers, among others.
4. To economic watches and the
interested public, it will provide some insight into the conflict management
strategies and approaches of business organizations in Nigeria.
b.
Academic Significance
In the academic arena, this study
will prove to be significant.
1.
It will help in
contributing to the enrichment of the literature on conflict and conl1ict
management.
2.
It will throw more light
on the relationship, (Causative and ordinary) between conflict and such other
variable apart from organization's performance as effectiveness and efficiently
in Nigeria
3.
It will suggest ways (of
interest to academics) based on empirical evidence of enhancing the conflict
management situation in Nigeria, bearing in mind that improvement in the level
of conflict resolution of organization in a country, signifies that the country
is partly developing or not.
4.
The study will also serve
as a body reserved knowledge to be referred to by other researcher who may want
to pick and interest in their area of study.
1.4
PURPOSE OF THE STUDY
The objectives of this research study are as
follows;
1.
To gain insight into the
various causes of organizational conl1icts.
2.
To assess the problem (if
there is any) encountered by the organization in the process of managing conflicts.
3.
To evaluate the factors
that influence industrial conflicts' in business organization
4.
To generally offer useful
suggestions to wards improving the management of industrial conflicts with
within any business organization.
5.
To establish that
conflict can be so managed, to the extent that it Can also bring about
organizational effectiveness and efficiently in the work place, particularly,
with references to LASU.
6.
To examine the impacts (be it positive or negative) of
conflict on our selected organization. The positive impacts will be applauded.
While the negative impacts condemned.
7.
To make workable and meaningful recommendations on how
organizations can improve on their conflicts prevention, and management to
their benefits and effectiveness, and that of the Nigerian economy at large.
1.5 RESEARCH QUESTIONS.
The research questions that
will guide this study will include;
1. To what extent has effective
conflicts management contributed to the realization of the goals, objective
vision and existence of organizations'?
2. What are the factors responsible for
industrial conflict in most business organizations?
3. Does any relationship exist between
the rate of conflict In an
Organization and its image?
4. Of what importance is the role of
conflicts to the success and performance of business organizations?
5. What could be the resultant effect of
regular industrial C0I1flicts to the
6. What are the various approaches /
methods available, for effective conflict management in your organizations?
7. What is the effect of organizational
conflict on attitude behaviour and performance of employees?
8. Can conflicts be totally prevented or
era9icated within the workplace
1.6 RESEARCH HYPOTHESIS
Two Hypotheses shall be formulated tested, and interpreted for the purposes of the research work. They are below
stated;
Ho: There is no significant relationship between industrial conflicts -and
organization's effectiveness.
Hi: There is a significant relationship
between industrial coni1icts and organization's effectiveness.
Ho: There is no positive relationship between effective conflict management and
approaches of conflict resolution adopted.
Hi: There is a positive relationship
between effective conflict management and approaches of conflict resolution
adopted.
1.7 SCOPE OF THE STUDY
This study, in every way,
attempts to determine the impacts of conflicts management on the efficiency and
effectiveness of business impacts measurements of the various strategic tools
/ method of cont1icts management opened to organization. The research will be
conducted on the Lagos State University as our unit of analysis" in the
Nigerian economy. Therefore, a survey of the officials of the functional areas
of this establishment will comprise of our major source for comparative data
and information.
1.8 LIMITATION
OF THE STUDY
No matter how much effort one may put into the
study, some' extraneous circumstances may create imperfections. The conduct of
research in Nigeria and of course generally is imbued with a lot of problems.
However, in this
particular research, the following problems are anticipated.
1. The inability to retrieve all the
questionnaires to be distributed
2. Imperfection in sampling procedures
and procedure for processing data.
3. Finance in this era of economic hardship,
financial resource has become a problem for many people including this
researcher, thereby
may affect the financial
demand of the study.
1.9 DEFINITION OF TERMS
For the purpose of this
study, certain words would be regularly used and are capable of assuming
different times, meaning, and situation. Therefore, it's imperative to clearly
define or operationalize them, so as to facilitate a clearer understanding and
perception of the subjects - matter as hey are used in this research work. They
are as follows;
1.
Conflict: A disagreement over
issues of substance and / or emotional antagonism.
2.
Management: The act or skill of
dealing with a situation that needs to be controlled in some ways.
3.
Industrial conflict: The inability of labour and management to reach agreement on any issue
connected with the objective of employer-employee interaction.
4.
.Conflict resolution: The removal of the reason substantial and for emotional for a conflict.
5.
Conflict management: The methods, approaches, art or style of handling conflicts usually be
experts in industrial relations fields.
6.Industrial relations: The process of control over the
employment relationship, the
organization of work, and relations between employers and their employees.
7.
Organization effectiveness: The continuous existence., or forgoing ahead of a company despite
competition.
8.
Effects: The Oxford Dictionary of
Current English dcl1ncd "Effect as; the result or
consequence of an action.
1.10 OUTLINE OF THE RESEARCH STUDY Chapter 1: INTRODUCTION;
This chapter will consist of
introductory section of the research study.
Chapter 2: LITERATURE REVIEW;
It will Endeavour to give theoretical framework
by reviewing all relevant literatures on which this study is based
Chapter 3: RESEARCH
METHODOLOGY;
It will present the
methodology of the research study and the principal means of collecting and analyzing data.
Chapter 4: PRESENTATION
AND ANALYSIS OF DATA;
This will centre on the
presentation, analysis of data and discussion of result based on the research
questions and the test of hypotheses formulated.
Chapter 5: SUMMARY,
FINDINGS, RECOMMENDATIONS AND
CONCLUSION
This section will enable the researcher to
draw out findings through the collected data
that have been subject to in-depth analysis, recommendation based on research
findings would be offered and also the concluding remark.
Click “DOWNLOAD NOW” below to get the complete Projects
FOR QUICK HELP CHAT WITH US NOW!
+(234) 0814 780 1594
Login To Comment