TABLE OF CONTENTS
CHAPTER ONE
1.1 Introduction
1.2 Statement of the Problem
1.3 ... Aims and Objectives of study
1.4 ... Research Question
1.5 Formulation
of Hypothesis
1.6 ... Significance of the study
1.7 Limitation of
the study
1.8 ... The Scope of the Study
1.9 ... Definition of Terms
CHAPTER
TWO: LITERATURE REVIEW
2.0 General
Introduction
2.1 ATM Technology
and Other technology in Banking Industry
2.2 History of A TM in Nigeria Banking
Industry
2.3 Types of
ATM in Nigeria Banking Industry
2.4 Users of
ATM
2.5 ..... Uses of ATM
2.6 ..... ATM Manual
2.7
Natural of Customers in Nigeria
Banks
2.8 ..... A TM fraud in Nigeria
2.9 ..... ATM Card Fraud
2.9.1 .. Modern Trend in ATM Technology
2.9.2 .. ATM Location
2.9.3 .. ATM Security
2.9.4 .. Hardware in ATM
2.9.5 .. ATM Software
2.9.6 .. How to make an ATM Deposit
2.9.7
History of Skye Bank PIc Nigeria
2.9.8
Management Structure and Its
Administration at Skye Bank PIc
2.9.9 .. ATM History of Skye Bank PIc
2.9.10
Skye Bank Launches Cash-Deposit
2.9.11 Modern Trend in ATM
2.9.12 Financial Networks
2.9.13
Technology in use in Banks before the Advance of ATM Technology
2.9.14
Information Development
2.9.15 Information System
Development
2.9.16 Reliability in ATM
Technology
2.9.17
Other Electronic Card using on A TMS
2.9.18 Inter Switch
2.9.19 Reference
CHAPTER THREE
3.1 Introduction
3.2 ... Selecting of Data
3.3 ... Collection of Data
3.4 ... Design and
Administration question
3.5 ... Sample Size
Determination
3.6 ... Sampling Techniques
3.7 ... Data Analysis Techniques
CHAPTER FOUR
4.1 ... Date Presentation and Analysis 38
4.2 ... Data Analysis
4.3 ... Data Interpretation
CHAPTER FIVE
5.1 .... Summary of Findings
5.2 .... Conclusion
5.3
Recommendation
Bibliography
CHAPTER ONE
1.1 INTRODUCTION
Globalization is a Universal
phenomenon. Globalization has brought a lot of changes to financial industries
in the global community and there is an increase in profit on economy through
Information Technology (IT)
There is no doubt; the introduction
of Automated Teller Machine (ATM) has changed the face of electron payment in
Nigeria.
"An Automated Teller
Machine (ATM) is a computerized telecommunication device that provides the
clients of any financial institution an access to any financial in a public
space without the need for a cashier of human clerk"
(WIKIPEDIA, THE FREE
ENCYLOPEDIA). It is also called machine.
In the last ten years, Banks in
developed countries have been investing more and more on Information Technology
(IT)
as a means to reduce costs and improve
operation efficiency. An investigation of the application of Information
Technology in Nigeria Banks was carried out in order to determine the
expectations and success of Information Technology implementations in the sector.
The data were generated from a
survey of randomly selected branches of Skye Banks in Lagos, the commercial
capital of Nigeria. Almost all the Banks had an information Nigeria policy, the
main thrust of which technology policy, the main thrust of which were to
achieve full application goals to secure competitive advantages and to be up to
take. Only 565.6% of them actually achieved some measure of successful
implementation. The expected benefit of investment in IT were realized in only
a relatively few number of Banks.
The consequence was that, less
than 40% of the Banks were poised to maximize the benefit of IT through major
investment especially in the areas of online access and
transactions electronic commercial and electronic publishing. It is estimated
that at least 60% of the branches of the, Banks are spending less than $150.000
annually on Information Technology (IT).
In the light of these, Banks in the country are now
adopting teller service Technology that is Automated Teller Machine (ATM) because
it is cost effective in the long run system in Nigeria.
In the past few years, Nigeria Banks and the
financial service industry in particular here embraced the concept of e-money.
Changes have begins to take place in the Nigeria financial land scope and
customer are increasing .raising the hope of expectations for quality customers
service customer is identified by inserting a plastic ATM card with a magnetic
stripe on a plastic smart card with a chip that contains a Unique code number
and some security information such as an expiration or CVVC. Also,
Authentication is provided by the customer entering a Personal Identification
Number (PIN).
1.2 STATEMENT OF THE PROBLEM
Poor' Automated Teller Machine (ATM) technology is
what customers of banks are now facing in Nigeria Banking Industry. Less than
two years after banks customers have welcome ATM, the assistance is gradually
changing, into another extravagant display of frustration. And the problem of
cash/card retreat is no more a mere saying. However, usage of Personal
Identification Number Code (PIN Code) by other people is the contra statement
of the problem identified for this project work. As these could help to reduce
the risk bank/customer might fall into. The research project is thus poised, to
examine the possible role of which A TM could play on Nigeria banks especially as a lot of
frauds are associated with A TM technology nowadays.
1.3 AIMS AND OBJECTIVES OF THE STUDY
The primary objectives of this study are to
seek/entitled "Effects of ATM technology on Nigeria banking
industries".
v
To examine the
importance of ATM on Nigeria citizen in banking industry, Stockage of cards on
the machine, efficiency and effectiveness of A TM on banking, customer and also
the management
1.4 RESEARCH
QUESTION
v To
ATM is curse or blessing to banking industry?
v How
long does it takes you to complete withdraw process make on A TM?
v Is
ATM save and reliable?
v Can
money be withdrawn at any time on ATM?
v How
fast can PIN CODE be retrieve when forgotten?
v Do
A TM technology reduce the length of' queuing in banking hall?
v How
many time can one use ATM card pet day?
1.5 FORMATION OF HYPOTHESIS
The null and alternative hypothesis to be adopted
for this research endeavor would as follows:
1.
Ho: ATM
technology is not necessary to the survival of banking industry
Hi: ATM
technology is necessary to the survival of banking industry
2.
Ho: ATM
technology is not the alternative to reduce queues that characterize the
country's banking hall
Hi: ATM
technology is the alternative to reduce queues that characterize the country's
banking hall.
3.
Ho: ATM
has not improve bank service effectiveness.
Hi: ATM
has improved bank service effectiveness.
1.6 SIGNIFICANCE OF THE STUDY
The study upon competitive would
be useful in a variety of ways.
First and foremost, it would
help to contribute to the body of knowledge in this area of academic endeavor,
as student, scholars and other researchers may benefit in inversely from the
outcome of this researchers may benefit from the outcome of this research, also
be useful to all Nigerians and banking/financial organization so as to prong
the efficiency and effectiveness in other to gain competitive advantages and to
be able to meet the organizational goals and objectives.
1.7 LIMITATION OF THE
STUDY
In the course of conducting this
research work it is expected that the following will constitute impediments to
the effective conduct of the study
Access
to Data: inability to access relevant information is a
foreseen challenge to the success of this research.
Time
Constraint: this study would have choose to cover a
larger scope to consider the whole commercial banks in Nigeria.
High
cost of running a large area: Also the financial implication of covering
the entire nation could be a predicament to the success of this research.
Nevertheless, I believe the above
limitations will in no way affect the reliability and validity of the research
study.
1.8 THE SCOPE OF THE STUDY
The scope of this efforts
circumstances and the case study venue, which SKYE BANK PLC, the role is play
at ensuring the survival of the bank till date shall be the main scope of this
research project.
1.9 DEFINITION OF
TERMS
ATM: Automated Teller
Machine
Abridge: To
shorten the long story
Case of Study: A
detailed account of development of a situation over a period of time
This is to bring into existence and
produce a result
Effectiveness:
Doing
the right thing at the right time
Efficiency:
Doing
the right thing at the right time with a minimum
Organization: A
group of people who from a business e.g., club in order to achieve a particular
aim
Pin- Code:
Secret number given to owner of the bank account
Relentless: It
cannot be rely on
Survival: The state of containing to live or
existing often in spite of difficulties or danger
Skye Bank:
Bank that has no limitation "until we reach sky"
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