ABSTRACT
This
research studied the Impact of Corporate social Responsibility on the
achievement of organizational objectives. Chapter one of this study introduced
the topic stating the research problem, the purpose of the study which is aimed
at examining, evaluating corporate social Responsibility and achievement of
organizational objectives. It also include research questions which one of it
is; does the benefit of being socially responsible surpass the cost? A review
of different literatures in relation to the study was considered in chapter
two, in which there were several argument for and against amongst in which many
consumers and customers believed that most social responsibility activities do
not pay in their own way because the cost of providing the social responsibility
is built in the price structure of the product or services. In arriving at a
conclusion, datas where collected through research instruments such as
Questionnaires and interview carried out using UBA PLC staffs as the sample
population, while the datas were analysed using statistical packages for social
sciences (SPSS). The testing of hypothesis was done using chi-square. However,
hypothesis 3 was rejected (Employees of the organization are not important in
social responsibility consideration). This indicated that employees are very
important consideration in social responsibility matters.
Finally,
the activities of corporate socially responsible organizations over the years
had provided for filling the gap in which the government is unable to do,
thereby it is essential in the achievement of organizational objectives.
TABLE OF CONTENT
Title page
Certification i
Dedication ii
Acknowledgement iii
Abstract v
Table of Content vii
CHAPTER
ONE
1.0
Introduction 1
1.1
Statement of Research Problem 3
1.2
Purpose and Objective of the Study 4
1.3
Research Question 4
1.4
Research Hypothesis 4
1.5
Scope of the Study 5
1.6
Limitation of the Study 6
1.7
Significance of Study 6
1.8
Operational Definition of Key words/Terms 7
1.9
Conclusion 8
CHAPTER
TWO
2.1
Definition of Cooperate Social Responsibility 9
2.2
Review of Current Literatures 10
2.3
Argument for Social Responsibility 14
2.4
Argument Against Corporate Social
Responsibility 16
2.5
Corporate Social Responsibility and Ethical
issues in Business 20
2.6
The UBA Foundation 22
References
26
CHAPTER
THREE
3.0 Research Methodology 28
3.1 Research Design 28
3.2 Research Question 28
3.3 Restatement of Hypothesis 28
3.4 Characteristics of Study Population 29
3.5 Sampling Procedures 30
3.6 Data Collection Instrument 30
3.7 Data Analysis Technique 31
CHAPTER
FOUR
4.0 Presentation and Analysis of Data 32
4.1 Characteristics of Respondents 32
4.2 Presentation of research Questions Data 36
4.3 Test of Hypothesis 47
CHAPTER
FIVE
5.0
Summary Conclusion and Recommendation 51
5.1
Summary 51
5.2
Conclusion 52
5.3
Recommendation 53
References 55
Appendix
CHAPTER ONE
1.0
INTRODUCTION
Corporate
social responsibility of an organisation is about the integration of social,
Environmental and Economic consideration into decision making structures and
processes of service rendering and production.
Social
responsibility is the degree to which a company recognises what being a good
community and global citizen means and act accordingly (Ejiwunmi O.M. 2005).
Davies
& Co (1975) stated that “Social Responsibility is the obligation of
decision makers to take actions which protect and improve the welfare of
society as a whole along with their own interest”.
According
to Davies & Co, to protect means guiding against negative influences on
business and society while to improve implies creating some positive benefits
for the business and society. This is
achieved because corporate social responsibility involves using innovations to
find creative and value added solution to societal and environmental challenges
around a business organisation. Social Responsibility can be viewed from three
perspectives which includes; obligations, reaction and response.
Social
obligation is concerned with the society’s request that firms or organisations
provides for all goods and services, so also providing opportunities for every
one desiring to gainfully participate in organizational activities.
Examples
of social obligations are payment of taxes, ensuring safety regulations are
complied with etc. Social reaction is the prompt reaction to social interest
group. This reaction is voluntary because these special interest group have
great influence on the company. Examples of these group are shareholders,
customers, employee.
Social
response is seen in a company not only when the company complies with the law
and most of the societal pressures but when it (company) makes efforts to
anticipate likely societal problems and to respond timely to prevent them.
At
this point, it is imperative to say that corporate social responsibility
carters for different stakeholders which includes; shareholders, customers,
suppliers, Government, Host communities, employee, the general public etc
corporate social responsibility has various argument for and argument against,
these will be dealt with in a later chapter of this study.
In
order to respond to increasing social, economic and environmental demands,
organisations are to be more concerned with what happens around them. In the
process, management may have to make a trade off to satisfy issues that could
affect their business negatively.
1.1 STATEMENT
OF RESEARCH PROBLEM
Over
the years a few organisations have found themselves in operations and Economic
difficulties which surprisingly are not as a result of poor quality or
marketing of their goods or services but which result out of the fact that they
do not recognize the need to do one thing or the other to improve their
corporate image and boost their profitability. This problem is mostly faced by
organisation in the oil industries who operate in the Niger Delta region of Nigeria.
1.2
PURPOSE
AND OBJECTIVE OF THE STUDY
This
study is aimed at examining, evaluating and interpreting the relationship which
exist between corporate social responsibility and Achievement of organizational
objectives.
1.3 RESEARCH
QUESTIONS
Some
of the questions that are relevant to this study are:
1)
What is corporate social responsibility?
2)
Can activities of social responsibility
improve organizational performance and image?
3)
What is the cost of being socially
responsible?
4)
Does the benefit of being socially
responsible surpass the cost?
1.4 RESEARCH
HYPOTHESIS
The
thesis of this study will be;
1. Ho: Is there a positive and significant relationship
between social responsibility and organizational achievement?
Hi: There is a positive and significant
relationship between social responsibility and organizational achievement.
2. Ho: Is there a significant relationship between
the society’s response towards the social responsibilities carried out by the
organisation and the organisation’s interest in the well being of the society.
Hi: There is a significant relationship between
the society’s response toward social responsibilities carried out by the
organisation and the organizational interest in the well being of the society.
3. Ho: Employees of organisation are not important
in social responsibility consideration.
Hi: Employees of the organisation are very
important considerations in corporate social responsibility.
1.5
SCOPE OF THE STUDY
This
study will cover all the various stakeholders involve in corporate social
responsibilities in UNITED BANK FOR AFRICA PLC.
Data
will be sourced from the Bank (UBA PLC) through administration of
Questionnaires to staff, brief interview with the staff and customers of the
bank. Also browsing the internet is another way I will use in sourcing
information, while text books consultations will not be left out.
1.6 LIMITATION
OF THE STUDY
The
bias of respondence was a major problem in carrying out this work, not
forgetting that some of the questionnaires were not returned by the
respondence.
Also
inadequate finance hindered the extensive work needed to be carried out.
1.7 SIGNIFICANCE
OF STUDY
The
findings of this study would be more beneficial to the banking industries and
other financial services organisation who aim for strong corporate image.
It
could also serve as a reference material to other organisations that want to
understand the fact an various ways in which they can be socially responsible.
1.8
OPERATIONAL
DEFINITION OF KEY WORDS/TERMS
(i)
Corporate
image: The way an organisation portrays itself to the public
so as to gain an impression of the organisation in the eyes of the public.
(ii)
Policy: A
set of principles that guides the operations of an organisation.
(iii)
Social
responsibility: These
simply refers to providing for the basic need of society so also ensuring that
their activities do not create harm on the society.
(iv)
Organizational
achievement: Being able to attain the main reason or
reasons for the establishment of the firm.
(v)
Organizational
objectives: This is what the organisation aimed to
achieve.
(vi)
Business
ethics: The ability of the firm to interact effectively with the
outside world in a moral and valued manner.
(vii)
Stakeholders:
Set
of people or individuals that are affected positively or negatively by
operations of the firm.
(viii)
The
society/Public: The immediate environment and/or individual
influenced or that are affected by the firm’s activities either directly or
indirectly.
(ix)
Profit:
This
is the excess of total revenue of a company over its total cost.
(x)
Organisation:
This comprise of different individual working together to achieve a common goal
in which work are divided in manageable unit, each unit allocated with task and
headed by a person.
CONCLUSION
Corporate
Social Responsibility (CRS) is essential in the ACHIEVEMENT OF ORGANIZATIONAL
OBJECTIVE because it is a concept which encourages organisations to consider
the interest of society by taking responsibility for the impact of the
organisation’s activities on customers, employees, stakeholders, communities
and the environment in all aspect of its operations. This obligation is seen to
extend beyond the statutory obligation to comply with legislation and sees
organisations voluntarily taking further steps to improve the quality of life
for employee and their families as well as for the local community and society
at large.
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