• $

EVALUATION OF HUMAN RELATION PRINCIPLES IN HOSPITALITY INDUSTRY

  • 0 Review(s)

Product Category: Projects

Product Code: 00009534

No of Pages: 63

No of Chapters: 1-5

File Format: Microsoft Word

Price :

$20

  • $

Abstract


This study evaluated human relation principles used in the hospitality industries in Umuahia metropolis. Specifically, the work identified the various human relation principle used in the hospitality establishment in the study area, ascertained the level of acceptability of identified human relation principle by the staff and guest of hospitality establishment in the study area and determined the way of improving human relation principle in the study area for sustainability of the hospitality establishment in the study area. The study was guided by three research question and one hypothesis. The population of the study the Umuahia north and south hostels and their guests with the total population of 3600 in which Taro Yamane was used to determine the sample size of 360 used for the study. The data was collected using questionnaires, the data collected through the aid of questionnaires was analysed using frequency table and simple percentage and hypothesis in the study, were tested statistically using the Regression and Correlation. The study shows that human relation principle has significant relationship on the performance of hospitality industries, base on the findings recommendation were made.








TABLE OF CONTENTS


Title page    -         -         -         -         -         -         -         -          -         -         i

Certification -        -         -         -         -         -         -         -          -         -         ii

 

Approval Page -     -         -         -         -         -         -         -          -         -         iii

 

Dedication - -         -         -         -         -         -         -         -          -         -         iv

 

Acknowledgements -       -         -         -         -         -         -          -         -         v

 

CHAPTER ONE

1.0 INTRODUCTION   -         -         -         -         -         -          -         -         1

1.1 Background to the Study      -         -         -         -         -          -         -         1

1.2 Statement of the Problem     -         -         -         -         -          -         -         2

1.3 Objectives of the Study        -         -         -         -         -          -         -         3

1.4 Research Question      -         -         -         -         -         -     -         -         3

1.5 Hypothesis       -         -         -         -         -         -         -          -         -         3

1.6 Significance of the Study     -         -         -         -         -          -         -         4

1.7 Scope of Study           -         -         -         -         -         -          -         -         4

 

CHAPTER TWO

2.0 LITERATURE REVIEW -         -         -         -         -          -         -         5

2.1 Conceptual Framework        -         -         -         -         -          -         -         5

2.1.1 Human Relations    -         -         -         -         -         -          -         -         5

2.1.2 Evaluation of Human Relations Study -         -         -          -         -         6

2.2 Theoretical Framework        -         -         -         -         -          -         -         10

2.2.1 Industrial Relations in Hotels and Restaurants          -          -         -         10

2.2.2 Many Kinds of Human Relations          -         -         -          -         -         12

2.2.3 Social Structure and Social Interactions          -         -          -         -         14

2.2.4 Human Relations    -         -         -         -         -         -          -         -         14

2.3 Empirical Framework -        -         -         -         -         -          -         -         18

 

CHAPTER THREE

3.0 RESEARCH METHODOLOGY         -         -         -          -         -         21

3.1 Area of Study -         -         -         -         -         -         -          -         -         21

3.1 Research Design        -         -         -         -         -         -          -         -         21

3.2 Population for the Study      -         -         -         -         -          -         -         22

3.3 Sample and Sampling Techniques -         -         -         -          -         -         22

3.3.1 Sample Size -         -         -         -         -         -         -          -         -         23

3.4 Instrument for Data Collection      -         -         -         -          -         -         24

3.5 Validation of Instrument      -         -         -         -         -          -         -         24

3.6 Reliability of the Instrument          -         -         -         -          -         -         35

3.7 Data Collection Techniques -         -         -         -         -          -         -         25

3.8 Data Analysis -         -         -         -         -         -         -          -         -         26

 

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS       -         -          -         -         28

4.1 Data Presentation       -         -         -         -         -         -          -         -         28

4.2 Data Analysis  -         -         -         -         -         -         -          -         -         28

4.3 Hypothesis Testing    -         -         -         -         -         -          -         -         37

4.4 Major Finding -         -         -         -         -         -         -          -         -         39

4.4.1 Discussion of Finding       -         -         -         -         -          -         -         39

 

CHAPTER FIVE

5.0 SUMMARY, CONCLUSION AND RECOMMENDATION           -         44

5.1 Summary         -         -         -         -         -         -         -          -         -         44

5.1.1 Restatement of the Problem        -         -         -         -          -         -         44

5.1.2 Description of Procedures           -         -         -         -          -         -         45

5.1.3 Major Finding         -         -         -         -         -         -          -         -         45

5.2 Conclusion       -         -         -         -         -         -         -          -         -         45

5.3 Recommendation       -         -         -         -         -         -          -         -         46

 

Reference    -         -         -         -         -         -         -         -          -         -         49

Appendix I -         -         -         -         -         -         -         -          -         -         51

 


 

 

 

 

CHAPTER ONE

INTRODUCTION


1.1 Background to the Study

In hospitality industry, one of the marketing strategies used is the principles of human relation. The concept of human relations is used today in organizations to denote a systematic body of knowledge devoted to explaining the behaviour of man in relations to task performance in organization. Onasanya (2000) defines human relations as the relationship between one person and another and a group of people within a community whether at work or social gathering. He went further to state that good human relations between executives and other staff will leads to an understanding which can generate cooperation and hence attainment of organizational productivity. The executive and subordinate staff will have to maintain sound relationship with people at different levels.
According to Hicks and Byers (2002), human relations is an integration of people into work situation in a way that motivates them to work together productively, cooperatively and with economic, psychological and social satisfaction.

Human relations in the view of Harding (2006) is an existing aspect of workers meeting new people of all kind, such meeting will broaden their own horizon and hopefully other people derive pleasure from meeting them. Jones et’ al (2005) asserts that Human relations movement advocates the idea that supervisors are behaviourally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.

Hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry (Merriam Webster Dictionary). The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.) (Merriam Webster Dictionary).

A principle is a law or rule that has to be, or usually is to be followed, or can be desirably followed, or is an inevitable consequence of something, such as the laws observed in nature or the way that a system is constructed. The principles of such a system are understood by its users as the essential characteristics of the system, or reflecting system's designed purpose, and the effective operation or use of which would be impossible if any one of the principles was to be ignored (Alpa, 1994).

This project work is no evaluation of the human relation principles used in hospitality industry, identified the various human relation principles used in hospitality establishment and determine the way human relation principle could be improved for the sustainability of hospitality establishment.


1.2 Statement of the Problem

Human relation have a numerous problem on its effectiveness of the managers of an organization, the top executives upgraded themselves on the impossibilities of making decisions with the low level employees.  The manager can be looked upon as a vital link in an organization, an image makers, more that than that, manager is expected to carry out nearly a thousand different activities in assisting the executives (Wikdall 1958). The inability of some manager to meet up with these expectations has brought frustration to their bosses. This has equally raised quarrels between the manager and boss, other employees, customers and the public of which the reason might be lack of interpersonal/human relations skills and acceptance of human relation. This might results from the defectiveness of the hotel culture  and the manager being the nerve centre of the organization requires interpersonal/human relations skills to function effectively. More often than not, these interpersonal/human relations are not found in the some managers. These among others necessitate the need for this research work


1.3 Objectives of the Study

The main objective of the study is to evaluate human relation principles used in hospitality industries in Umuahia.

 

Specifically the work

i.               Identified the various human relation principles used in hospitality establishment in the study area.

ii.             Ascertained the level of acceptability of the identified human relation by the staff and guest in the study area.

iii.           Determine the way human relation principle could be improved for the sustainability of hospitality establishment in the study area


1.4  Research Question 

2      What are the various human relation principles used in hospitality establishment?

3      What is the level of acceptability of human relation by the staff and guest?

4      In what way can human relation principle be improved for the sustainability    of hospitality establishment?


1.5 Hypothesis

Ho1: Human relation principles have no significant relationship on the performance of hospitality industries.


1.6 Significance of the Study

This work is basically on the evaluation of human relation principle in hospitality industries. The finding of this work will be usefully to the management and staff of hospitality industries. Above all, this study will serve as an addition to existing literature on the topic it is expected that researches will find the recommendations of this work useful in conducting further research, it will also saved as an aid to other people who may want to carry out a research on the same topic. Above all this work will help the hospitality management to accept and apply the various human relation principles in the hospitality establishment in order to improved sustainability.


1.7 Scope of Study

This work is limited to Umuahia, the work is aimed to evaluate the human relation principle in hospitality industries In Umuahia.

 

 

Click “DOWNLOAD NOW” below to get the complete Projects

FOR QUICK HELP CHAT WITH US NOW!

+(234) 0814 780 1594

Buyers has the right to create dispute within seven (7) days of purchase for 100% refund request when you experience issue with the file received. 

Dispute can only be created when you receive a corrupt file, a wrong file or irregularities in the table of contents and content of the file you received. 

ProjectShelve.com shall either provide the appropriate file within 48hrs or send refund excluding your bank transaction charges. Term and Conditions are applied.

Buyers are expected to confirm that the material you are paying for is available on our website ProjectShelve.com and you have selected the right material, you have also gone through the preliminary pages and it interests you before payment. DO NOT MAKE BANK PAYMENT IF YOUR TOPIC IS NOT ON THE WEBSITE.

In case of payment for a material not available on ProjectShelve.com, the management of ProjectShelve.com has the right to keep your money until you send a topic that is available on our website within 48 hours.

You cannot change topic after receiving material of the topic you ordered and paid for.

Ratings & Reviews

0.0

No Review Found.

Review


To Comment


Sold By

ProjectShelve

7894

Total Item

Reviews (29)

  • Anonymous

    2 weeks ago

    This is truly legit, thanks so much for not disappointing

  • Anonymous

    2 weeks ago

    I was so happy to helping me through my project topic thank you so much

  • Anonymous

    2 weeks ago

    Just got my material... thanks

  • Anonymous

    3 weeks ago

    Thank you for your reliability and swift service Order and delivery was within the blink of an eye.

  • Anonymous

    3 weeks ago

    It's actually good and it doesn't delay in sending. Thanks

  • Anonymous

    3 weeks ago

    I got the material without delay. The content too is okay

  • Anonymous

    1 month ago

    Thank you guys for the document, this will really go a long way for me. Kudos to project shelve👍

  • Anonymous

    1 month ago

    You guys have a great works here I m really glad to be one of your beneficiary hope for the best from you guys am pleased with the works and content writings it really good

  • Anonymous

    1 month ago

    Excellent user experience and project was delivered very quickly

  • Anonymous

    1 month ago

    The material is very good and worth the price being sold I really liked it 👍

  • Anonymous

    1 month ago

    Wow response was fast .. 👍 Thankyou

  • Anonymous

    1 month ago

    Trusted, faster and easy research platform.

  • TJ

    1 month ago

    great

  • Anonymous

    1 month ago

    My experience with projectselves. Com was a great one, i appreciate your prompt response and feedback. More grace

  • Anonymous

    1 month ago

    Sure plug ♥️♥️

  • Anonymous

    1 month ago

    Thanks I have received the documents Exactly what I ordered Fast and reliable

  • Anonymous

    1 month ago

    Wow this is amazing website with fast response and best projects topic I haven't seen before

  • Anonymous

    1 month ago

    Genuine site. I got all materials for my project swiftly immediately after my payment.

  • Anonymous

    2 months ago

    It agree, a useful piece

  • Anonymous

    2 months ago

    Good work and satisfactory

  • Anonymous

    2 months ago

    Good job

  • Anonymous

    2 months ago

    Fast response and reliable

  • Anonymous

    2 months ago

    Projects would've alot easier if everyone have an idea of excellence work going on here.

  • Anonymous

    2 months ago

    Very good 👍👍

  • Anonymous

    2 months ago

    Honestly, the material is top notch and precise. I love the work and I'll recommend project shelve anyday anytime

  • Anonymous

    2 months ago

    Well and quickly delivered

  • Anonymous

    2 months ago

    I am thoroughly impressed with Projectshelve.com! The project material was of outstanding quality, well-researched, and highly detailed. What amazed me most was their instant delivery to both my email and WhatsApp, ensuring I got what I needed immediately. Highly reliable and professional—I'll definitely recommend them to anyone seeking quality project materials!

  • Anonymous

    2 months ago

    Its amazing transacting with Projectshelve. They are sincere, got material delivered within few minutes in my email and whatsApp.

  • TJ

    4 months ago

    ProjectShelve is highly reliable. Got the project delivered instantly after payment. Quality of the work.also excellent. Thank you