This research work
focused its attention on the effects of on the job training on the
effectiveness in private organization. (A Case Study of Bowen
Osun State). The population was based on 26
secretaries and is limited to secretaries in the Bowen University
for the purpose of collecting information. Various literatures tests were
consulted; also a well structured questionnaire was designed and administrated
on the subjects. Three research questions were used and they are as follows (i)
What are the training opportunities that can chance the effectiveness of the
secretary in private organization. (ii) What are the problems that can be created
by training on the effectiveness of secretaries in private organization? (iii)
What are the training opportunities that can affect the effective performance
of secretaries in private organization? The use of simple mean method to
analyze the three research questions provided the empirical basis for the
discussion and presentation of the data. The study concluded that such training
like conference, workshop and lecture combine together to influence the
productivity of secretaries. In conclusion, it was found out that, any attempt
to make provision for training for secretaries will influence productivity
positively in the same way; any attempt to leave them undone will influence
productivity negatively. Recommend for the secretaries to embark on training to
enhance their productivity in office.
Title page i
Table of Content vi
OF THE STUDY 1
of training 1
of training 2
of secretaries 2
of the problem 3
of the study 4
of the study 4
of the study 4
is a secretary? 5
course as a profession 6
of training and development 6
of on the job training 8
of training and development on secretary 10
required of a secretary 11
word processor 12
of secretaries 13
development of today’s secretary 14
3.0 Introduction 15
of data collection 16
of data analysis 16
PRESENTATION AND ANALYSIS OF DATA 17
of Bio-Data 17
of data 18
OF FINDINGS, CONCLUSIONS AND
5.0 Introduction 21
of findings 21
for further study 22
OF THE STUDY
There are two principal methods for
ensuring that the organizational members have the desired traits, skills and
The first is through selection while
the second is training and competency.
According to Lawal (1993) training is
the process of acquiring knowledge qualifications and skills necessary for
specific purpose. Through training activities old talent may be up-dated and
new ones developed.
1.1 Types of Training
Job-Orientation: - This
method is used to introduce in-coming workers into the details of the specific jobs
that they would need carry out when they resume at their different desks. This is
necessary to bridge the gap between their class knowledge and skill and real expectation
in the work situation.
Training: - This is
where inexperienced worker will be provided with training under the supervision
of an experienced worker.
Rotation: - This is
the situation where a member of staff is moved round different intervals of time.
The reason for this is to enable the staffer acquires diverse experience on the
job for readiness to take up leadership role in the foreseeable future.
Training: - This is
an intermediate approach between on the job training, workers learn the
required skills and experience more quickly in the specialized learning
situation because, there is the assurance adequate time and attention will be
given to training and quantitative performance.
Seminar: - A seminar is a class in colleges
of polytechnics where small group of students and their lecturers come together
purposely to discuss on a topic.
Conference: - This is an avenue where expert or
professionals from different fields come together to relate their knowledge and
innovations with others.
Course: These are
training which are taken either at all time or part time levels. Various training institutions and organizations
such as Technical Colleges, Polytechnics, University and even private
institutions conduct this type of training.
1.2 Functions of Training
to Odiage (1988) as sited by Weston (1990) training is the systematic building
or improvement of a person’s knowledge, skills and attitudes for satisfactory
further stress some of the functions that can be derived from training by the
organization of course, those of them
who are ready and willing to go extra mile to remain current and up to date
with the fast changing socio- economic development.
to Onuk (2002) opened that the movement of modern secretary from behind the
typewriter to the board room offers some useful lessons and hopes. In the first place, this is on indication
that secretarial training function has gone beyond the traditional trains, in
shorthand, commercial correspondence, and general self – component particularly
where on telephone cells and receiving visitors.
secretary must, as a matter of necessity, be a member of the management team.
He must be capable of observing in any managerial position in human resources
management, and financial administration.
1.3 Effectiveness of Secretaries
Effectiveness connotes ability to
perform satisfy a desire objective.
Efficiency reflects effectiveness at the minimum cost post possible.
times, the secretary may make mistakes and this could cause the anger of the
boss. Whenever this happen, the secretarial staff should engages in face –
saving arguments, rather, he should own up to the mistakes and apologies
accordingly and thereafter, guide against repeating such mistake in the future.
1.4 Private Organization
organizations are owned and controlled by private individuals. And not
government the intention for floating such organization is usually to make
profit and not for the sake of profit making.
on the job training have become increasing important to the success of the organization because of rapid changes.
today, many organizations have their own training and development which
organized different programs for improving the skills of their workers. Many
others send their staff for external training and development both within and
outside the country. The effectiveness of training will depend on several
factors clear analysis of the organization training methods that would enhance
the trainee’s knowledge his job and provide him with an understanding of
conclusion, training can be viewed as one essential input in management efforts
to improve all performance of the enterprises.
1.5 Statement of Problem
views of the problems been encountered by organization in which secretaries are
found wanting in the quest to discharge their duties effectively, there is
great need for organizations to concern on the training of their secretaries in
other to ensure effectiveness towards the attainment of organizational goal and
the question that provoke the researchers to study this work ‘’effects of the
job training on the effectiveness of the secretary in private organization ‘’
is based on the following facts,
identify the training opportunity that can enhance the effectiveness of the
know if training can affect influence the morale on the secretary.
1.6 Research Question
are the training opportunity that can enhance the effectiveness of the
secretary in private organization.
are the problems that can be created by training on the effectiveness of
secretaries in private organization?
are the training opportunities that can affect the effective performance of
secretaries in private organization?
1.7 Purpose of the Study
purpose of this study is to examine critically, the effect of on the job
training on the effectiveness of secretaries in private organizations.
study will also highlights the duties performance by secretaries as well as
ways in which on the job training could be used to enhance effectiveness of the
secretary for the attainment of organization goals and objectives.
1.8 Significance of the Study
and clerical personnel need training and development in order to be highly
productivity, thus this study will assist the secretaries and other clerical
workers to know the influence of training and development on their
will help the organization that wants to increase it productivity to provide
adequate training for its secretaries.
1.9 Limitation of the Study
Due to financial and time constraints
on organization has been selected instead of considering a few others.
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