ASSESSING THE NEED FOR QUALITY CONTROL IN A MANUFACTURING ORGANIZATION (A CASE STUDY OF GLOBAL SOAP AND DETERGENT)

CHAPTER ONE

1.1   GENERAL INTRODUCTION

It is Important at the outset of this study to know exactly what quality control is i.e it is a degree of excellent fitness and elative nature. This is the definition most people have in mind when they think quality people believe generally that “HIGH QUALITY “ is something desirable in itself. Quality is an intricate concept the word is often used to mean superior quality. When we speak of quality merchandise we are not referring it price as the main selling feature and advertisement when mentioned in industrial and purchase quality has in entirely meaning.

Quality is related to suitability and cost (not price) but quality could be low as well as high the right quality may not be the best in the market. Quality meaning in purchasing is related to the function send ultimate cost.

Purchasing executive is in excellent position to contribute to that portion of their company is profits that originate in the area of quality. This is because they can bring about there important types of knowledge, their knowledge of the materials, they bought their knowledge or market or economic change their knowledge of source of supply.

It concept of quality as ordained above could in term be derived into a number of constrains such as finish. Strength design material manufacture and so on and the scale of excellent could be draw up for this in such a way that we can analyses the quality of given it may score well is some respect and badly in other. It may be in incapable of measurement; the researcher is interested in this topic because quality is very biologics business.

1.2   STATEMENT OF GENERAL PROBLEM

Quality control is very important function in every organization effective for formal and efficient material management, but some problem to develop, where the practice is non existence.

Poor and inefficient quality profit less than the rate of organization, this affect the production profit less the rate of organization growth. Also, there is a general believe that no one can inject quality including the process of design stage of a product but the problem encountered in building quality and also they do not make proper provision for a separate quality control standard, this including the method of rating vendors for quality. The research will look into some of the problem and way of solving the problems.

1.3   SCOPE AND LIMITATION OF THE STUDY

This researcher is restricted to the Global soap and Detergent and related product situated at Ilorin, Kwara State. This research work will cover the following benefit of quality; determination of quality, inspection concept of quality selection of vendor for quality and also method of rating vendor for quality. The limitation is mainly environmental program which are:

ATTITUDES OF THE RESPONDENT;

While some of the respondent to oral interviews were very cooperative and made the research Job samples, other were uncooperative such uncooperative attitude range from failure to keep dates with researcher or out right refusal to grant answer to question the respondent would not be willing to discuss some area of their organization on the excuse that it was secret or vital to the company’s existence.

LANGUAGE BARRIERS:

The reason is faced with the problem of language, most especially during the direct oral interview carried out among some workers in the company of study.

LACK OF FINANCE

Like everybody else the economic condition seriously affects the researcher and to visit ot travel out to some other neighboring town to conduct oral interview with related companies was drastically reduce.

TIME

Also time was one of the limitations that late resumption data and incessant instability in Nigeria as a whole had pit short the span of the academic session in Kwara State Polytechnic affected the researcher because the researcher also had the class work load to contain at the same time with the project work load.

1.4   OBJECTIVES OF THE STUDY

The motive behind this research is in partial fulfillment of the requirement for the award of Higher National Diploma in Purchasing and Supply Institute of financial and Management Studies, Kwara State Polytechnic, Ilorin, Kwara State. The general specific objective of this research work include

1.      Acknowledge the need for quality control in a manufacturing organization.                                

2.      The study aims at identifying the basic problem confronting the quality control department in a manufacturing organization.

3.      To identify the basic at quality in a manufacturing process.

4.      To determine the selection of vendor for quality and also ascertain the method of rating vendor for quality.

HISTORICAL BACKGROUD OF GLOBAL SOAP AND DETERGENT.

Global soap and detergent  industry limited is a ember  of Doyin group of companies the industry  was sited along asa-dam road  Ilorin kwara state  it’s   the  first  indigenous soap and detergent manufacturing company of Nigeria .

The company  was incorporated on 8^th  October 1986 by the federal  government of Nigeria  render commence  and industry  1985, all the plant were  received  into the site and the process  of installation  started  immediately then followed by commissioning  of the industry  this  owned by an experience industrialist  Dr.  Samuel Adedoyin  who  has for many years been  champion indigenous technology  background  integration and the use of local  raw material  in Nigeria

Global soap and detergent industry was established response to the case of the Kwara state government in industrializing Kwara state. Despite the economic down turn at that time. the factory  metamorphosed from is one detergent  factory and  pioneer  staff strength  of 40 in  1985 to conglomerate  of seven  factories  in  1994 with  a strong believe in self reliance and resourcefulness sourcing  about   40% of it material locally

This is one way by which global soap and detergent industry has been contributing significantly to the country economic rehabilitation and industrial revolution.

FACTORIES

The company  has consistency  pared up  with the  existing  multinational  detergent  manufacturing  companies in a  health competition  toward  enhancing  the  growth of  the Nigeria economy operating through  the under.

Beside the infrastructural enhanced of  Kwara  state  Global  soap and Detergent industries  limited existence have provide grand  for some  business  tutors  etc.

The company is blessed with the most modern technology available and the plants are able manned by quality personnel.

Presenting the strength of about one thousand workers is different grade of skilled semiskilled and unskilled.

ENVIRONMENTAL SANITATION

The  company  gives priority  to unstructured  safety  and  good house keeping  house hold wastes are periodically little by sanitary  inspector from  the Kwara state  environment  protection  agency (lwara) this  generation  refer to the state.

Further more they company as have efficient treatment plant constructed to standard and for liquid waste treatment   and purification

As part of his cardinal   objective programmed and conduct award wining good house keeping factory inspection.

The various machineries industries   limited house in built machines e.g.  Scrubber cyclones flyers etc. to fighata environment pollution at source.

Despite the depressing economic situation of the nation the company had made a tremendous progess in her production expansion programme

This is in line with one of company’s objective of meeting the increasing demand of their good quality product.

First  among these  is the completing  and commissioning  of the crude  stone / hour glycerin  evaporation plant between  December  1990 and  January  1991 this  is the  instillation   and commissioning   and  additional  0.1 ton 1 hour soap pckingplant mazzon plant  luncing  production  on  mazzon  plant waste   fully on solving by may 1991.

Along side with mazzon plant  was burnt  stones capacity soap middle  storage side which is of double  advantages in increasing  production   capacity  of the soap  plant . All the installation and commissioning of the said plant and sales were carried out by the staff of global and detergent industries limited without the help of any foreign export.

Another expansion programme also embanked upon in 1991 is the construction of multi- Naira 200 matric tones H20 storage and 250 Matric ton Alkone storage  tank for sulphonaltion . plant all the tank 48m x 40m finished ware house  which was commissioned  in October  1991 the construction  of the ware house which was  commissioned  in October 1991 the  construction of the warehouse  has helped to a large extent increasing  the country’s  production.

MANAGEMENT

The affair of the company are managed under leadership  in Mr. omolola  Olabayo  who is the  executive director , member of the  management  team also  include a list of manager who are head of various  department .

a.                                                             Personnel and administrative department

b.                                                             Account  department

c.                                                              Production department

d.                                                             Sales  marketing  department

e.                                                              Audit department

f.                                                               Purchasing department

g.   Laboratory/quality control and maintenance technical department.

1.6   DEFINITION OF RELATED TERMS

i.      STANDARD:-This  is  the  process  of  reducing  the  member of  namely  to a  controllable  workable minimum

ii.     SPECIFICATION:- This  is  the decision  of the  items  in  the  sufficient  detail  to  ensure s that it  will  be  suitable  in  all  respect for  the  purpose for  which  it is intended. 

iii.   QUALITY CONTROL :- This  is  the  process where by  goods  service are  examined to  ensure that they confirm with  the  predetermined  standard.

iv.   INSPECTION: This means the examination of income material for quality.

v.     INVENTORY:- In  store  management, it  means  the  various  of  material  in  store  good  and  be  raw material   component, part work –in  progress finished good  and  so  on  depending  on the  organization.   

vi STORE:-This  is  refer as  the s building  where material  are kept  until  they are  recurred by  the  users.

vii.    Quality control:-

viii.  Raw materials:- These  are  basic  materials  which undergo  change  through  manufacturing process  for  example  cola, lead, copper, rubber, cocoa and  so  on. 

ix.      Obsolescent:- An items  said  to be  obsolescent  when  it is  going  out  of  use but  yet completely  unsuitable. 

x.       CONTROL:- This  is a  management  function  concerned  with  measuring performance against  set  standard and  correcting  derivable  in  order to  achieve the  set goal. 

xi.     METHODOLOGY:- This  involve  the  collection s of s data  and  it  is  an  important  aspect of  research. 

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