ABSTRACT
Although effective Internal control is a
critical component of company management and a foundation for safe and sound
operation of organisations, there is lack of mutual understanding with regards
to the effective functioning of internal control mechanisms and the management
functions of govern organisations with regards to planning process. In this
regard the study seeks to assess the effectiveness of internal control
mechanisms in public sector organisation with a case study of the Techiman
Municipal Assembly. The main objective of this study is to assess the impact of
internal control and internal auditing activities on the overall governance of
the public sector organizations, particularly, the Techiman Municipal Assembly
(TMA). Related literature was reviewed. The study adopted the explanatory
research design since the study was a case study type. The study population was
staff of Techiman Municipal Assembly. A sample size of fifty (50) respondents
was used for the study. The purposive sampling technique was adopted. Data was
collected through interview and questionnaire. The data collected were analysed
using Statistical Package for Social Scientist (SPSS) computer software program
Some of the findings made included: It was revealed from the study that,
Internal Control procedures are not strictly followed by TMA, Respondents
believe that wage related controls, working conditions and seniority, promotions
and transfers related controls are the important factors which promote
effective internal control functioning in an organization. Employees
Perceptions about internal control effectiveness in TMA is a key factor
ensuring Quality Service Delivery (QSD) by municipal assembly, Effective and
efficient internal controls in the Workplace have a better and greater probability to maintaining a culture of
high performance, Effective internal controls translates into quality work life
for employees. Internal control breaches in TMA declined in 2009 to 2014.
TABLE
OF CONTENTS
DECLARATION............................................................................................................. ii
DEDICATION................................................................................................................ iii
ACKNOWLEDGEMENTS............................................................................................ iv
ABSTRACT...................................................................................................................... v
TABLE OF CONTENTS................................................................................................ vi
LIST OF TABLES........................................................................................................... ix
LIST OF FIGURES.......................................................................................................... x
CHAPTER ONE
.............................................................................................................
1
BACKGROUND OF THE
STUDY...............................................................................
1
1.0 Introduction ................................................................................................................
1
1.1 Problem Statement .....................................................................................................
3
1.2 Objectives of the Study
...............................................................................................
6
1.3 Research Questions ...................................................................................................
6
1.4 Scope of the Study
......................................................................................................
6
1.5 Significance of the Study ............................................................................................
7
1.6 Limitations of the Study
.............................................................................................
8
1.7 Organization of the study ...........................................................................................
9
CHAPTER
TWO ......................................................................................................
10
LITERATURE REVIEW
..........................................................................................
10
2.0 Introduction ............................................................................................................
10
2.1 Theoretical Framework. .........................................................................................
10
2.1.1 Historical
development of internal control
........................................................... 11
2.2 Internal Control Defined
...........................................................................................
11
2.2.1 Internal controls Myths and Facts
.......................................................................... 13
2.2.2 Internal control practices – (How does it work?)
.................................................. 14
2.3 Components of internal control
................................................................................
15
2.5 Internal Controls and the Public Sector of Canada
................................................... 18
2.6 Internal Controls and the Public Sector of Ghana
.................................................... 18
2.8 Internal Control and Internal Auditing
..................................................................... 19
2.8.1 Internal Auditing ..................................................................................................
19
2.7.2 The need for an internal audits function?
.............................................................. 19
2.7.3 Internal and External auditing................................................................................
20
2.8 Auditor's work on the Internal Control
..................................................................... 20
2.9 Internal control objectives
........................................................................................
20
2.10 Benefits of internal control
.....................................................................................
22
2.10.1 Benefits of Internal Control to the entity
............................................................. 22
2.11 Limitations of internal control
................................................................................
23
2.11 Conclusions ...........................................................................................................
24
CHAPTER THREE
....................................................................................................
25
METHODOLOGY AND
ORGANIZATIONAL PROFILE .................................... 25
3.0 Introduction .............................................................................................................
25
3.1 Sample population
....................................................................................................
25
3.2 Sampling Technique and sample size
....................................................................... 25
3.2 Data Collection
.........................................................................................................
26
3.2.1 Sources of Data ......................................................................................................
26
3.2.3 Field Work
.............................................................................................................
27
3.2.4 Pre-Testing ...........................................................................................................
27
3.3 Data Analysis/Presentation
.......................................................................................
27
3.4 Limitations of the Field Work
..................................................................................
28
3.5 Ethical Considerations
..............................................................................................
28
3.6 Overview of Techiman Municipal Assembly (TMA)
.............................................. 29
3.6.1 Institutional
Background........................................................................................
29
3.6.2 Ownership and Capitalization
................................................................................
30
3.6.3 Organization’s Location, Offices and Facilities
.................................................... 33
3.6.4 Corporate Vision ..................................................................................................
33
3.6.5 Corporate
Mission..................................................................................................
33
3.6.6 Corporate Goals
.....................................................................................................
33
CHAPTER FOUR......................................................................................................
35
ANALYSIS AND
DISCUSSION OF FINDINGS
...................................................... 35
4.0 Introduction .............................................................................................................
35
4.1 Demographic Characteristics
....................................................................................
35
4.2 Employees perceptions about internal control
effectiveness in TMA ...................... 36
4.3 Trend Analysis of internal control functioning in TMA for
the period 2009–2014.. 37
4.4 Factors that influences managements’ choice of internal
controls. .......................... 39
4.4.1 Factors that influence choice of internal control.
.................................................. 40
4.4.2 Test of results
.........................................................................................................
41
4.5 Impact of managements’ choice of internal controls on
their employee
performance.
.......................................................................................................
42
4.6 Effects of internal control effectiveness and employee
turnover in TMA ............... 45
4.7 Challenges in implementing internal control measures in
TMA .............................. 46
4.8 Impact of internal control effectiveness on the revenue
generation of TMA ........... 47
4.9 Conclusion ................................................................................................................
49
CHAPTER FIVE
..........................................................................................................
50
SUMMARY OF FINDINGS,
CONCLUSIONS AND RECOMMENDATIONS ... 50
5.0 Introduction
.............................................................................................................
50
5.1 Summary of findings
................................................................................................
50
5.2 Conclusions
.............................................................................................................
51
5.3 Recommendations
..................................................................................................
53
5.4 Recommendations for future research
...................................................................... 55
REFERENCES...........................................................................................................
56
APPENDIX
.................................................................................................................
60
Table3.1 Source of
Funds of the Assembly ....................................................................
31
Table3.2.
Disbursements of Funds of the Assembly (2010-2013)
................................. 32
Table 4.1:
Demographic
characteristics..........................................................................
36
Table 4.2 Trend Analysis
of internal control functioning and breaches in TMA for the
period 2009 – 2014
.......................................................................................
38
Table4.4: Significance Test of Factors influencing
managements’ choice of internal
controls..........................................................................................................
41
Table 4.5: Impact of
Management choice of internal controls on employee
performance ..................................................................................................
44
Table 4.6 Employee
Turnover in TMA 2009 -2014 (Grievance Related)...................... 45
Table 4.7
Constraints to internal control implementation
.............................................. 46
Table 4.8 Annual
Revenue Targets and Actual collections of TMA (2009 – 2014) ...... 47
Figure 2.1: Internal
Control Myths and Facts
................................................................. 14
Figure 2.2: Internal
Control pyramid
..............................................................................
16
Figure 4.2
Percentage Levels of Internal Control influential factors in TMA
............... 40
Figure 4.3 Internal
Controls Implementation Constraints ..............................................
47
Figure 4.4 Variances
in Budgeted and Actual Revenues 2010 - 2012 ........................... 48
CHAPTER ONE
BACKGROUND OF THE STUDY
1.0 Introduction
Internal control over the
years has seen a tremendous increase interest in the both academia and the
world of business. The impact of
internal control cannot be underestimated.
Since the institutionalization of socio-economic development in the form
of goals guiding business developments, the avoidance of waste and losses has
proven difficult. However, an internal control as the most effective partner in
solving organizational challenges has been found.
Marah (2007) defines internal
control as well-planned measures that are instituted by an organization to
ensure the achievement of objectives. They are agreed rules and regulations put
in place by management to help improve the working environment which in turn
helps the organization to achieve its objectives.
According to the COSO
integrated framework 2013, internal control is a step by step programmes and
processes that are instituted by the executives and directors of a company to
provide protection to the resources of the organization in achieving its
objectives.
Internal control plays a very
important role in the operational performance of an organization. Without a
good internal control measures in an organization, things are likely to be done
anyhow which might lead to poor performance and losses. A strong internal
control ensures risk is mitigated and resources protected.
In this analysis the
researcher intends to explore how internal controls actually contributed to
empower businesses to release creativity and entrepreneurship of a business or
organizational set up. Internal Controls in Public Sector Organization
otherwise referred to as managerial
policing plays an essential role in maintaining confidence in the
stewardship of public funds by always putting those to whom the responsibility
of stewardship is entrusted, in check.
To protect the interest of
the public, every Local government agency or unit such as the TMA require some
forms of checks and balances to self-appraise the organization and for that
matter the assembly with regards to its operations and functioning. This is
done mainly and unconsciously with the institutionalization of internal control
mechanisms in the Assembly and also by allowing the system to work or function
properly.
Organizations therefore need
to establish efficient and effective Internal Control mechanisms to ensure that
the organization on the whole functions and operational activities are in
accordance with established standards and geared towards the attainment of the
organizational goals. In this report therefore, the Internal Control systems of
which the Internal Audit function is a major player or component and forms one
of the tools in any control mechanism need to be empowered to report on
significant issues to management for redress and for purposes of informed
decision making.
Recent corporate scandals (such
as Enron and WorldCom scandal in 1990) and the legislations, like the Sarbanes
Oxley Act which was passed in July 2002 have spurred the public to focus on the
importance of Internal Controls and government of organizations which is not
limited to only private business activities but include state, federal
agencies, public utilities, hospitals, colleges and universities, pension
schemes, boards of trustees, the legislature, board of governors and local
government institutions of which the Techiman Municipal Assembly is part.
The Internal Control function
of an organization, for that matter TMA has multiple roles of oversight,
insight and foresight responsibilities.
Oversight responsibilities handled by the Internal Control Mechanisms of
the TMA helps to ensure that the Assembly is doing what it is supposed to do
and serves to detect and deter public corruption, in the assembly.
By its insight
responsibilities, the Internal Control Mechanisms or function assist decision
makers (management of the assembly) by providing them with an independent
assessment of the Assembly’s policies, programmes, operations and results. For
its foresight responsibilities, the Internal Control function helps to identity
trends and emerging challenges of the organization.
In the midst of the immense
benefits of effective Internal Control systems to the citizenry and
stakeholders of the Assembly as a whole, this study seeks to assess the
effectiveness of Internal Controls mechanisms in Public Sector Organization
with a case study of the Techiman Municipal Assembly (TMA).
1.1 Problem Statement
Most often, there is lack of
mutual understanding with regards to the effective functioning of Internal
Control mechanisms and the management functions of govern organizations with regards
to planning process, each other’s role and working together to facilitate
effective organization arrangements. A situation that often results in
antagonisms and confusion in the governance processes of many government
organizations (Assemblies).
Internal Control Mechanisms
in public sector organizations are often misconstrued and often aligned with
political and management affiliations rather than they being looked at
objectively and holistically. This state of affairs often results in mistrust
of the public in the Internal Controls in the public sector, particularly in
the local government systems (Assemblies).
Further, the reporting lines
of the Internal Audit Units in the organizational structure of the Assemblies
tend to conflict with other functions of numerous monitoring and review teams
in the local government system thereby affecting negatively the independence of
the Internal Audit Unit and the scope of their work.
Without over emphasizing the
immense benefits of internal controls in public sector organizations and to the
citizenry, coupled with recent revelations of financial malfeasances in many
local government institutions, particularly the assemblies as unearthed by the
Public Accounts Committee (PAC) of Parliament. Misapplications and misappropriations
of district assembly funds cited in the Report of the Auditor General on the
Accounts of District Assemblies for the year ended 31 December 2010 pages 16,
26, 28 and 50 in contravention of Part VII
Section 2, Part VIII Sections 1 and 2 of the
Financial Memoranda for
District Assemblies, 2004 and Section 179 (1) of the Financial Administration
Regulations, 2004 are a few of the financial malpractices in the public sector
which boils largely to weak and ill functioning internal controls. This study
therefore seeks to address the role of internal controls in Public Sector
Organizations and for that matter the district, municipal and metropolitan
assemblies of Ghana. Accordingly, the practice boundaries between what are
internal controls versus managerial reviews/oversight, and what are controls in
general versus other assessments or evaluation functions constitute what this
study seeks to unearth.
In recent years, programmes
have been developed by sub-region African countries to include new ideas which
are directed towards bringing in improved techniques in services provided by
government in general.
In Ghana for instance public
sector financial management have over the past decade under gone various reform
which included Programme of Action to
Mitigate against
Social Cost Adjustment and
Development (PAMSCAD), Public Financial Management Programme (PUFMAP), Budget
Performance and Expenditure Management System
(BPEMS) and the Ghana
Integrated Financial Management Information System (GIFMIS) all of which seeks
to strengthen the internal control systems in the public sector to have an
efficient and waste less financial management system.
However, recent accounting
frauds by many of our public sector institution have created mistrust among users
towards organizations. These incidences
create consequences which have an economic impact. For the public to have the
most beneficial impact of the Assemblies operations, it is essential that the
Assemblies report the results of their work promptly, be it financial or
operational and not just to elected and appointed representatives but also to
management of the assemblies. Some
executives of many organizations have sought ways to control the enterprises
that they run. Internal controls help an organization to achieve its
objectives.
An increasing change in the
organizations environment has become a common feature in modern organizations
and business which call for effective internal control systems to promote
efficiency, effectiveness and compliance with rules and regulations. There have
been calls for better internal controls in organizations. Internal controls are therefore looked upon
more and more as a solution to a variety of potential problems in organizations
including the Techiman Municipal Assembly.
1.2 Objectives of the Study
The objectives of the study include:
1.
To identify the various forms, measures and
mechanisms put in place to enhance the effectiveness of internal controls in
the Techiman Municipal Assembly – TMA.
2.
Assess the effectiveness of the existing
internal controls at TMA.
3.
To identify and assess the key element of an
effective and efficient internal control function.
4.
Identify the major problems that inhibit the
effective and efficient functioning of internal controls in the accomplishment
of the TMA goals
1.3 Research Questions
The research will be directed with the
following questions;
1.
What are the various forms and mechanisms put in
place to enhance the effectiveness of internal control at TMA?
2.
How effective are the existing internal controls
at TMA?
3.
What are the key elements of an effective and
efficient internal control function at TMA?
4.
What are the major problems that inhibit the
effective and efficient functioning of internal controls at TMA?
1.4 Scope of the Study
The study was conducted on
internal control mechanisms and activities in the Techiman Municipal Assembly
(TMA) focusing on the effectiveness that such control mechanisms have on the
overall governance of public sector organizations, particularly the Techiman
Municipal Assembly (TMA). It will also take a look at internal audit
recommendations, implementation, monitoring and strategies as well as other
elements that comes together to form the case study.
The Techiman Municipal
Assembly (TMA) is chosen for this study out of a total of 216 Metropolitan,
Municipal and District Assemblies (MMDAs) together a host of many more other
government organizations and agencies in Ghana, partly because of its proximity
to the researcher and for cost minimization.
In this light therefore, purposive sampling approach was adopted in
selecting the case study organization.
More so, the TMA is chosen
for the study because of the preparedness of its staff to participate and
contribute towards the research study.
Furthermore, the Assembly has a large operational coverage which
translates into larger volume activities, capable of being used for a
meaningful study.
1.5 Significance of the
Study
The importance of this study
cannot be overemphasized, as it sets out to unearth how an effective and
efficient internal control function impacts positively on good governance and
accountability in public sector organizations; it also unearth as well the
negative impacts of ineffective and inefficient internal control mechanisms
impacts on governance of public sector entities. Thereby helping policy
formulators and decision makers in public entities to know the kind of policy
instruments regarding good governance that will help them to shape their
respective organizations and institutions so as to make them more efficient and
viable and vision oriented.
As evidenced in the
introduction, internal controls form the cornerstone of good governance in all
organizations. In the public sector, internal controls has a major role to play
in protecting public interest relating public funds as well other important
aspects of the purpose of public institutions. It is therefore not out of place
to assess and take stock of internal control activities’ impact on good
governance in the Ghanaian public sector entities in order to help plan the way
forward.
The study also seeks to
provide an opportunity to policy makers (government) to harness the most
benefits out of the internal control function and tools by identifying
loopholes in the existing processes/mechanisms and knowing how it impacts on
good governance in government activities.
Lastly, it seeks to add to
the knowledge and existing literature and also to serve as a pivot for future
research work in the area or subject matter.
1.6 Limitations of the Study
The major limitations
anticipated in this research study included time and financial constraints. The
time frame for the conduct of the study is limited, coupled with financial
difficulties other public sector organizations beside the TMA cannot be
visited.
The case study approach is be
adopted for this research, which means that there is the likelihood that issues
to be discussed in the case study Assembly might not apply in other public
sector organizations in the country.
Again the sensitivity and
confidentiality of management information regarding internal audit and other
management review reports and responses will make it difficult getting easy
access to the needed data from the case study Assembly. The researcher, however,
intends to find appropriate antidotes to overcome these in order that they do
not affect the findings of this research work in any way.
1.7 Organization of the
study
For the work to be orderly
and to enhance effective flow of reading and to afford readers of this thesis
better understanding of the subject matter, the entire work is to be structured
and organized into five (5) main chapters.
The Chapter one contains the
proposal and general introductory information about the study. It will include background of the study,
problem statement, and purpose of the study, scope, limitations and the
organization of the study.
The second chapter presents a
review of literature related to the study with the view to positioning the
study within other similar studies and to explore available knowledge in the
study area.
Chapter three shall detail
out the procedures and methods that will be used to carry out the study. It will explain the entire research design
and methodology to be used, the data collection methods and statistical
procedures used to analyze the data. The
chapter also presents a brief profile of the Techiman Municipal Assembly (TMA).
Chapter four shall contain
analysis done on the data collected and presents them in forms that shall be easily
and readily understood by readers. This
will include tables, figures, charts and narrations. Chapter five will feature
a summary of findings, conclusions and recommendations that shall be made for
appropriate corrective action.
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