ABSTRACT
This project topic centers an assessment of the impact of
quality control to the attainment of cooperate objectives of manufacturing
companies with a specific reference to Doyin investment Nigeria Limited,
Ilorin. The significance of quality control to the attainment of cooperate
objective of manufacturing companies cannot be over-emphasized. The project
consists of five chapters as following. Chapter one of this project consist of
introduction, historical background of Doyin investment Ltd, statement of the
research problems, objectives of the study, significance of the study, scope of
the study, limitation of the study, definition of terms. Chapter two consists
of the literature review. Chapter three discuss about research methodology,
research design used sources of data, instruments used for data collection,
research population and sample size, sampling procedure employed, statistical
techniques used in analyzing data, Chapter four deals with data presentation
and analysis. Chapter five gives the summary of findings, conclusion,
recommendations and references.
TABLE
OF CONTENT
Title page
Certification i
Dedication ii
Acknowledgement iii
Proposal v
Table of content vi
CHAPTER ONE:
1.1 General Introduction 1
1.2 Historical Background of Doyin Investment
Nig. Ltd 2
1.3 Statements of Problems 6
1.4 Objectives of the Study 7
1.5 Significance of the Study 7
1.6 Scope of the Study 8
1.7 Limitations and Constraints to the Study 8
1.8 Definition of Terms 9
CHAPTER TWO
2.0 Literature Review 11
CHAPTER THREE
3.0 Research Methodology 17
3.1 Research approach 17
3.2 Source of Data 17
3.3 Instruments Used For Data Collection 18
3.4 Research Population and Sample Size 19
35 Sampling Procedure Employed 19
3.6 Techniques Used in Analysis of Data 19
CHAPTER FOUR
4.0 Presentation and
analysis of data 20
CHAPTER FIVE
5.0 Summary of Findings 31
5.1 Conclusions 31
5.2 Recommendations 32
REFERENCES
Appendix
Questionnaire
CHAPTER
ONE
1.1 GENERAL
INTRODUCTION
It is important to note that quality control is an important
function.
It is so vital that it
helps an organization to have competitive edge over the competitors in the
market.
A company can conveniently
through quality has effective quality policy out-sales competitors’ product in
the market.
When we talk about
“quality” the definition most people have in mind is “high quality” which is
something describable concept, the word is Item used to mean superior quality,
but from purchasing angle the acceptable definition of quality is “totality of
feature and characteristics of product or service that bear on its- ability to
satisfy a given purpose.
“Quality control” in
purchasing angle means regulating manufacturing process in order to maintain
the required quality.
The management executive
is in an excellent position of their company’s profit that originates in the
area of quality. The researcher is interested in the topic, because quality is
everybody’s focus in an organization.
1.2 HISTORICAL
BACKGROUND OF DOYIN INVESTMENT NIGER1A LIMITED.
Doyin investment company formal known as the Global Soap and
Detergent Industry limited incorporated in October 1984 under the commerce and
industry act in 1986 the company is situated along Asa-Dam Road in Ilorin West
Local Government in Kwara State and the company specialized in production of
soap, extra power flash, clean and wash rite.
In 1985, all the plants
were received into the site and the process of installation commence immediately.
The commissioning of the industry was done towards the end of the year 1985,
the Global Soap and Detergent industry is an affiliate of Doyin Group of
Companies” which has it head office at Lagos, the man Doyin himself is an
indigene of Kwara state and the name of his home town is “Agbamu” he sited the industry
in the state capital so as to reduce unemployment in the state and outside the
state.
Some of the materials
used in producing are imported materials but
a lot of research is going on as for them to make use of local material
and such materials used include the following: blank crop, sodium syndicate etc
based on what is written down there is need to look into the organizational
structure.
The organizational
structure of Global Soap and Detergent can be said a situation where
subordinates are responsible to their superior officers. The top on the list is
the General Manager and he is the head of the industry and the sole
responsibility of the whole operations rests on lam, he gives order on any
important issue e.g. may be there is need to purchase capital requirement or if
they are to buy large quantity of material involving huge amount of money after
the general manager comes the technical manager under the technical manager is
engineering and administration, the technical stores, packaging and the clerks.
The production manager
also comes under the general manager and the report directly to him, under the
production, manager, we have
The raw material stores,
followed by purchasing store supervisor, clerks and the cleaners in the raw
material store, the component of raw materials kept there are:
a)
STPP
(Sodio Tropoli Fops tap)
b)
Sodium
syndicate
c)
Glue
d)
Blank
cap
e)
Blue
dye
f)
Perfume
All these materials are
kept in the raw materials store until they are needed, The STPP (SodioTropoli Fopsta
(O) is in a separate tank with we provision of tap as they are being dissolved
by water, some is passed to the next machine were the operations starts. The
sodium syndicate used to neutralize the acid of the detergent during the
production Glue, Blank Crop and caustic soda also part of the raw materials
used for production of the detergent and during this period the detergent is in
white colour, the blue dye white colour to blue and what is how it goes for
other soaps and detergent they produce. At the final stage the perfume is mixed
and it makes the detergent to give a passive odour.
Also under the General
Managers is the quality Control and under him, we have the preliminary design
and under the design comes the supervisor, the clerks and security. The quality
control manager in collaboration with design and engineering department works
on how chemical should be used, the system of packing, packaging, what type of
colour that will attract the customers, the dimension and hardness so that it
does not get spoilt any how. The quality control manager also hare some link
with the production department which have the purchasing under the department
and the area of how the right quality or materials purchased for organization.
Another department that
comes under the general manager is the finance department, the finance manager
report directly to the general manager on the financial aspect of the
organization. The financial department receives all relevant documents from
store such as Good receive which will note, all the document connected with
purchase of materials which will used in preparing the final budget of the organization.
Lastly, we have marketing
manager he also comes under the manager and he report directly to him in area
of promotion, market research, sales etc. The marketing managers have under him
market research internal and it section, sales and administration and clerks
most of the decisions taken in the organization comes from the management and
information is passed based on superior subordinate.
The organization chart of
Global Soap and Detergent industry is shown below
1.3 STATEMENT OF THE PROBLEMS
Quality control system is important
in every organization but when there is poor inefficient quality control
system, it result into low profit level and growth.
Another problem encounter is that there is no proper
provision for inspection department; these departments are to be responsible
for the inspection of the product and to see that they are set up to the
required standard, including the method of ratting vendor for quality.
Scanty of staff in the
organization whereby one staff will be entrusted with lot of responsibility and
this will lead to poor inspection and the company will be at loss. The
researcher will also look into some of the problems and look for ways of
solving them.
1.4 OBJECTIVES OF THE STUDY
This research work has
been carried out to establish the significant of quality control in industrial
establishment with a specific reference w Doyin Investment Company Nigeria
Limited.
The primary objectives of
this study is to enable the researcher to fulfill one of the basic requirements
for the award of National Diploma in purchasing and supply awarded by the
purchasing and supply department, institute of Finance and Managements Studies,
Kwara State polytechnic, Ilorin.
The project is also aim
of exposing the importance of quality control to the attainment of corporate
objectives.
1.5 SIGNIFICANCE OF THE STUDY
The motive behind this
research is in partial fulfillment of the requirement for the award of National
Diploma in Purchasing and supply, Institute of Finance and Management studies,
Kwara State Polytechnic, Ilorin.
The aim of the researcher
as far as quality control is concerned is to use this project work to be of
greatly contribute to the companies that are concerned with the matter. It is
also belief that society at large would find the research useful, the
professional purchasing personnel, material management student as well as others.
The future researcher would be find useful information in the project.
1.6 SCOPE OF THE STUDY
This research work will
look into the following:
Quality control concept,
determination of quality, who determines quality, contributions of purchasing
to quality control, etc.
As the project will
mainly focus on Doyin Investment Nigeria Ltd Ilorin, so it is applicable to
every other manufacturing company in the world. It covers the review of
literature and textbooks technologies used in the project work.
1.7 LIMITATIONS OF THE
STUDY
The limitation and
constraints of the study includes the following:
·
Financial Constraints: This is one of the factors that unit
the research work. This was done to the fact that the cost of conducting any
research nowadays is enormous. This
includes the cost of transportation, cost of paper work, the cost of getting
material related to the research work etc.
·
Time: The researcher had to apportion his
limited time between academic work and research work. This whole process is
demanding the researcher has combined the two and other activities.
·
Respondents:
Here lies the problems of lukewarm attitude of some officials wee were supposed
to give reasonable answer were not willing to give it out. Some of the staff
felt reluctant to fill the questionnaire given to them
·
Unwillingness to supply information:
Finally, a difficulty in getting some vital information relating to the
research was another problem. Some document were ignored and undisclosed to the
researcher.
1.8 DEFINITION OF TERMS
• Quality: This is the totality of features and characteristics of a product
is services that bear on its ability to satisfy a given purpose or needs
• Quality Control: Regulating manufacturing process in order to maintain the
required quality. It is also a system for programming and coordinating the
effort of the various groups in the organization to maintain or improve quality
at economical level which allow for customer satisfaction.
·
Inspection: Is a process of measuring, examining,
testing, gaining or otherwise company items with the applicable requirement.
·
Specification: Is a detail description in the
requirement to which the service must confirm.
• Standardization: The process of reducing the number of verities to
a controllable workable minimum.
• Obsolescence: An item
is said to be obsolescence when it is going out of use but it is not yet
completely unsuitable.
• Store: Is a space set
aside or reserve, for holding stock waiting for dispatch to where it is needed.
It can also be known as an inventory.
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