ABSTRACT
This study was designed to examine
the problems and prospects of quality control in manufacturing firm. The
various techniques of quality control used in the firms and to assess the
effectiveness and efficiency of their application. This study is also find out
what manufacturing firms seek to achieve through quality control practice. To
achieve these objectives, a case study of Nigeria Breweries Plc Enugu was carried out. A
review of related literature was undertaken data were collected through the
distribution of questionnaires and the use of textbooks and company journals
and company magazines from the study. It was discovered that through quality
control practice helps to ensure high quality control techniques, inability to
understand consumers needs, management attitude etc. it was also discovered
that manufacturing firms have some quality objective to achieve through quality
control practice i.e. to create a good corporate image, to meet consumers needs
and create consumer satisfaction, to achieve lower cost in production etc.
Based on findings, recommendations were made to achieve the firms’
qualities/goals.
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
Nigeria Breweries Plc was incorporated on 16th
November 1946 as Nigerian breweries limited. It starts production in June 1949 when the first bottle of star larger
beer rolled off the line in Lagos. This was followed by Aba brewery in 1957,
Kaduna brewery in 1993 1km (1999-238)
Nigeria breweries Plc is one of the largest capitalist
firm in the Nigeria stock exchange. It is also one of the most nationally well
known concerns in Nigeria. The corporate mission of the organization is
remained the leading beverage company in Nigeria producing high quality brands
to meet the need of identified viable sector in the market. (1999)
In the bid to achieve its corporate mission which is
to remain the largest beverage company in Nigeria exportation in Nigeria made
beer into other African countries. The company beer also recognizes the fact
that for it to remain the largest brewing in Nigeria, it must have effective
and productive man power. To this end, the company has therefore made staff
training and development, one of the major aspects of its policy
The company’s training and development, cut across the
entire spectrum of the staff, from the lowest to the highest. Virtually, every
job, in company has some training and development program design to improve
performance.
In fact, the company believes in the recruitment of
quality personnel and subsequently provides such personnel with development
opportunities that are useful both to them and the company.
The company also offers a course which as calls
“management induction curse” to its managers of the topic discuss in the course
is “quality of product” the objective of this course is to give the participant
a better understanding of the company, its goals and policies which include,
producing high quality product and remaining the largest in brewing industry.
Nigeria breweries plc has a research and development
center, which was setup to undertake research into brewing beer and malt
drinking, from local raw materials and also to study the quality process
This center also carried out research to know whether
to improve in the quality of the company’s existing product or to introduce new
ones. Nigeria breweries plc is not ignorant of the ever changing policies o the
government. It knows that any time government policies can also change as to
allow imported beer into the Nigeria market. The company is therefore prepared
for such an eventuality by ensuring that its premium larger are indeed premium
and are perceived by its customer to be so.
1.2 Statement
of the Problems
The Nigeria business environment dynamic with every changing
work process, practices and employee’s configuration. As a result of these
changes, firms that are resistant to changes or cannot respond quickly and
adequately to change are prone to having problems which will in the long-run
affect their productivity level and profit margin adversity. The following are
some of the problems that would affect the level of quality production.
·
None-awareness of techniques.
·
Unskilled workers/personnel
·
Management attitude
·
Non-availability of equipment
·
Flooding the market with sub-standard
products
1.3 Research
Questions
To achieve the objective of this study, the researcher
would seek to provide answers to the following questions:
1. Does
the firm intend to achieve quality control?
2. Does
quality standard established in Nigeria breweries?
3. Is
the current practice sufficient to ensure high quality product?
4. Does
the implementation of quality control adequate?
5. Does
quality control exist in other organization?
1.4 Objective
of the Study
This is to determine what this research exercise will
achieve. And they are as follows;
1. To
determine who to improve on the quality control
2. To
ascertain the problem associated with quality control
3. To
enhance employees participation in promoting quality
4. To
identify the factors that will guide quality performance
5. To
evaluate the problems and provide a solution to it
1.5 Statement
of Hypotheses
The hypothesis to be tested in the research work are
stated in the form of null and alternative hypothesis
(1)
The firm does not intend to achieve
quality control
(2)
The
implementation of quality control is not poor
(3)
Quality control does not only exist in Nigeria
brewery
1.6 Scope
of the Study
This study is focused on the study of management of
quality control in Nigeria breweries. The scope is limited to evaluating the
impact of quality of control on the process of production in the industry. Its
shall also focus on the volume content of the product in Nigerian breweries plc
1.7 Significance
of the Study
The study is significant because it will reveal the
problem of quality control and how to solve or manage the problem
1. The
study will help the inform the organization the important of quality control as
to regards to productivity
2. It
will help to reveal the problem and causes of low quality control
3. It
will help to increase the high patron gate of its product
4. The
result of the finding will be of immense benefit to breweries, organization, as
well as student carrying out similar research work on the same topic or related
ones.
1.8 Limitation
of the Study
In the case of this research work, there were lot of
constraint and difficulties encountered during information gathering. These
constraints are as follows:
1. Finance:
The
problem of finance has been my hindrances, merge4 with high transportation fee
which make us not to reach some certain places to write up this project as I
planned
2. Time:
This research work was limited by time constraint, which hindered indept effort
of this product
3. Lack
of cooperation by some respondents
1.9 Operational
Definition of Terms
Material:
This are the raw material components sub-assemblies and the supplied used for
the production of goods or services
Material management:
This is also the planning or organizing and controlling of the flow of
materials from the initial purchase to the distribution of finished goods
Effectiveness:
It is the extent to which the desire result is realized or achieved
Efficiency:
This measures the extent to which the goals or objectives are achieved of the
stipulated tie and at less cost.
Lead time (LT):
This is the required time to receive new order of inventory
Minimum level of
inventory (Buffer): this is the level inventory is required
to be kept at all time that inventory must not go below its level
Maximum stock value:
this is the highest quantity of inventory that can be maintained in an industry
at a given time
Economic Order Quantity
(EOQ): this is the quantity of inventory at which the cost
of carrying and ordering are equal
Average stock level:
this is the opening stock plus closing stock divided by two (2) for a given
period
Industry:
economic activities concerned with the processing of raw material and its is
also seem as a particular form or branch of economic or commercial activity
Management:
the skill or practices of controlling
directly or planning something especially for a commercial enterprise or
quality and it is the manager of a company etc
Market:
a gathering of people that take place periodically where skills are set up
allowing them to buy and sell a variety of goods or a specified type of goods
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