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Product Category: Projects

Product Code: 00002639

No of Pages: 43

No of Chapters: 5

File Format: Microsoft Word

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This study focuses on performance appraisal as an instrument for promoting productivity in an organization, using. The aim of this study is to find out how performance appraisal can be used to achieve a higher productivity, improve employees performance and effective management. When performance is appraised and rewarded, it motivates the employee to put in this best which make him productive.  Questionnaire were administered and the data collected were presented and analysed with the chi-square method. The result of the study showed that a higher productivity can be attained through performance appraisal exercise carried out on a regular basis on the employees job and giving them appropriate training in their areas of weakness and rewarding good performance. Timely and accurate feedback to the individual appraised will provide  foundation for improved performance in an organization.





Title page   

Certification         -        -        -        -        -        -        -        -        -        i        

Dedication -        -        -        -        -        -        -        -        -        ii

Acknowledgement         -        -        -        -        -        -        -        -        iii

Table of Contents-         -        -        -        -        -        -        -        -        iv

Abstract      -        -        -        -        -        -        -        -        -        vii


1.1     Background to the study         -        -        -        -        -        -        1

1.2     Statement of the Problem        -        -        -        -        -        -        2

1.3     Research Questions -     -        -        -        -        -        -        3

1.4     Objectives of the study  -        -        -        -        -        -        4

1.5     Statement of the  Hypotheses  -        -        -        -        -        5

1.6     Scope of the Study        --       -        -        -        -        -        -        5

1.7     Significance of the Study         -        -        -        -        -        -        6

1.8     Limitation of the Study -                   -        -        -        -        -        6

1.9     Operational Definition of Terms       -        -        -        -        6





2.1     Performance Appraisal-          -        -        -        -        -        8

2.2     Objective of Employees Appraisal - -        -        -        -        8

2.3     Approaches of Employee Appraisal          -        -        -        -        9

2.4     Methods of Employee Appraisal -    -        -        -        -        11

2.5     Techniques of Employee Appraisal -         -        -        -        -        12

2.6     Problems of Employee Appraisal -   -        -        -        -        13

2.7     How to Use Employee Appraisal to Promote Productivity -  14


3.1     Research Design   -        -        -        -        -        -        -        16

3.2     Population of the Study -        -        -        -        -        -        16

3.3     Sample/Sampling Techniques -         -        -        -        -        -        16

3.4     Instrumentation - -        -        -        -        -        -        -        17

3.5     Method of Data Collection      -        -        -        -        -        17

3.6     Method of Data Analysis        -        -        -        -        -        -        18


4.1     Data Presentation          -        -        -        -        -        -        -        19

4.2     Data Analysis -    -        -        -        -        -        -        -        20

4.3     Test of Hypotheses        -        -        -        -        -        -        29

4.3     Discussion of Findings  -        -        -        -        -        -        31


5.1     Summary    -        -        -        -        -        -        -        -        32     

5.2     Conclusion -        -        -        -        -        -        -        -        33

5.3     Recommendations         -        -        -        -        -        -        -        34

          Appendix I

Appendix II         




























1.1     Background to the Study

          In business organizations  the banking institution inclusive  the performance of employee is important in achieving organizational goals. The success of every business organization can therefore be attributed to performance appraisal. Performance appraisal is one of the basic tools to assess workers performance.

          Banking being a very important sector plays an important role in the economy, for this reason, it is therefore necessary to guard jealously the integrity, efficiency and reliability of these institution by ensuring that they are effectively managed the judicious use of performance appraisal.

          According to Professor of management, Sir Wayne (2011) performance appraisal is the systematic description of an employee’s job relevant strengths and weakness. Performance appraisal can also be define as a system of measuring workers output or productivity or efficiency either quantitatively or qualitatively.

          Performance appraisal is not only operational in business organizations but also in government parastales, schools and social groups. There is therefore the need for organizations (particularly the banks) to identify the development plans and select programs for the establishment a rational base for rewarding success and correct failure as the case may be. This topic became an area of interest to researcher because of the significance of performance appraisal in organizations universally.

1.2     Statement of the Problem

This study is on performance as an instrument for promoting productivity, using First Bank Plc as a case study, the problem for investigation in this study, the problem for investigation in this study includes examining how performance appraisal can enhance workers job performance vis-à-vis productivity in an organization. That is, it is to examine the problem of performance evaluations as a tool for promoting productivity.

The basic aim of every business organization is to achieve its objectives goals or targets successfully. Goal set by organization will only be in vain if much attention is not paid to employees’ effort or performance for successful accomplishment. In other to achieve set goals and objectives successfully there is the need to focus on performance appraisal. Performance appraisal should be linked to attractive incentives to employees, enabling workers to demonstrate higher productivity. Managers and employees are the life blood of every organization. If management does not invest much into the welfare of their workers problems are bound to rise leading to industrial striate actions, low commitment to work, low morale and low productivity of goods and services.

Attractive appraisal system are established  by some business organization to help motivate their employees to strike hard  to be recognized and rewarded once employees are motivated, their performance reflects on productivity. Hence the essence of this paper is to find out the part played by performance appraisal.

1.3     Research Questions

(1)     What is the objectives of performance appraisal?

          (2)     What is the criteria for  assessing or appraising employees?

          (3)     Who rates employees in an organization?

          (4)     Does performance appraisal improve or promote productivity?

1.4     Objectives of the Study

The objective of the study is to discover how higher productivity can be actualized through performance appraisal. The aim of the study basically will be to examined closely and critically the banks appraisal effort its effect on management effectiveness some other aims of this study includes:

(i)                To help managers assess training development need.

(ii)             To make it possible for management to be able to attract and retain suitable employees through performance.

(iii)           To help managers review past performance and improve on current performance.

(iv)           To provide employee’s with necessary information pertaining to their work.

(v)             To establish if the performance appraisal is well articulated to serve as a positive reinforcement to effective management and higher productivity. This is a view stressed by skinner, when he wrote that individuals get motivated and work better by proper well designed work environment and by appraising their performance. 






1.5     Statement of Hypotheses

          The following hypothesis direct the trust of the study

(1)     Performance appraisal cannot enhance workers performance in an organization

(2)     Problems of performance evaluation cannot be a tool for promoting productivity.

1.6     Scope of the Study

The study is limited to the need for performance appraisal an instrument to promote employees productivity in an organization using First Bank Plc Benin as a case study. Emphasis will be on key words on performance  appraisal on productivity and training improved performance are to be analysed. It study on now employee’s appraisal is carried out by every department but mainly in the personnel department which is one of its functions. Moreover, since the research is limited to First Bank Plc only. It is designed actually to access how performance appraisal will actual improve their productivity.




1.7     Significance of the Study

The study of performance appraisal as an instrument for promoting productivity in an organization is useful to a great extent to both the individuals and the organization at large.

1.8     Limitation of the Study

There is a great need on the part of the researcher to reveal certain problem encountered in the course of writing the project. There was not enough time for the researcher to adequately carryout an in-depth work, this was due to the tight schedule of the school academic programme. It was not easy to get vital information from the company under study as they were termed confidential,  most of the workers also declined accepting questionnaires.

1.9     Operational Definition of Terms

Productivity: Is a measure of the efficiency of protection it can be expressed as the ratio of output to inputs used in the production process. It is the total output of an organization in a particular period of time.

Performance: Can be define as the accomplishment of successful role achievement that a persons accomplishment on task that comprises of job. It is the accomplishment of task measured against preset known standards of accuracy.

Appraisal: This is a systematic way of evaluating or measuring one’s performance of a job in terms of  its requirement.

Motivation: This is a criteria for determining organization effectiveness. It is typically measured with actual output data (Micheal 2004).

Effectiveness: It can be defined as the extent to which a manager achieves the output requirement of his position.

Reward: Can be defined as thing given in organization of one’s service, effort, or achievement.

Training: Can be seen as the acquisition of knowledge, skills and competencies as a result of the teaching of vocational or practical skills and knowledge.

Management: This can be defined as the function that coordinates the efforts of people to accomplish goals.

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