ABSTRACT
The purpose of this study is to ascertain the impact of Information
Technology on Banks. E –payment system in Nigeria banks. And the help to
findings through questionnaire and chi-square method. The questionnaire is
between the customers and the staff of the bank and other to discover whether
the system is useful or not. Hypothesis is also let us have the real deal of the
test. The hypothesis talk about Null hypothesis (Ho) and alternative hypothesis
(Hi) and the alternative hypothesis is highly accepted. In conclusion the
impact of information technology on banking e-payment system in Nigeria, this
will contribute to improves the operation of banks and it will reduce the time
been used by the customer in bank sector or premises with this system the bank
as improve in all aspect of operation to satisfy the customer as both local and
international level of operation.
TABLES OF CONTENT
Title page i
Certification
ii
Dedication iii
Acknowledgement iv
Abstract v
CHAPTER ONE
1.0 Background
of the study
1.1 Introduction
1.2 Purpose
of the study
1.3 Statement
of the study
1.4 Objectives
of the study
1.5 Scope
of the study
1.6 Limitation
of the study
1.7 Significance
of the study
1.8 Definition
of the study
CHAPTER TWO
2.0 Literature review
2.1 Introduction
2.2 The reasons for the introduction of
electronic banking
2.3 Overview of manual banking operation in
the past
2.4 Packaging electronic banking products
2.5 Impact of banking on the Nigeria economy
2.6 weakness of E-banking system
2.7 Government legislation concerning
E-Banking
2.8 Problem of electronic banking in Nigeria.
CHAPTER THREE
3.1
Research methodology
3.2
Research design
3.3
Study population
3.4
Data collection instrument
3.5
Administration of instrument
3.6
Procedure for data analysis
CHAPTER FOUR
4.0
Data presentation and analysis
4.1 Introduction
4.2 Study Area United Bank for Africa Plc
4.3 Interpretation of data
4.4 Analysis of data using research question
4.5 Analysis of customer questionnaire
4.6 Interpretation of findings
CHAPTER FIVE
5.1
Summary
5.2
Conclusion
5.3
Recommendation
5.4
References
Appendix
CHAPTER ONE
1.0 BACKGROUND OF THE STUDY
1.1 INTRODUCTION
Banking business in Nigeria
dated back to 1982 with the commencement of Africa Banking Operation and since
then the number of banks has increased with the banking industry.
This, the struggle to gain customers among these banks because intensive
as they introduced different schemes to alters customers.
Banking is a sector that has product delivery mostly in the developed predominantly
in less than a decade. This was introduced by the new generation banks on
realizing error of the old banks that carry out manual banking operation.
The Structural Adjustment Programme (SAP) initiated by the banking as
distraction in 1898 had affected the banking industry more than any other
sector of the economy. It change not only the structure but also the contend of
banking business. The technology of delivery banking services and range of
productions in the market was drastically changed, and the change has been described
as a revolution. While others see them as another boom compared to what was witnessed
in the fifties, there was on increase in the volume of profit and this did not
happen by change because banks had to introduce new product or services in
order to meet the every changing needs to their numerous customers.
SAP has brought this to and the kind of banking services rendered by he
first generation banks which have been described as “it is a fact that in any
economy where few dominant control the force, there will be some structural in
adequacies as will as lesser quality of product and customer oriented services.
Automation in banking is a natural fall out of the intensive competition
going on in the market; it is brought about the efforts of banks to introduce
electronic banking. Which electronics form of money transmission is an example
of the E-banking services.
The emergence of E-banking can be traced down to the to the following
reasons.
A. To retain
or increased the market share in response to the deregulated and intensely competitive
environment.
B. To meet
the inlaying and increasing customer needs.
C. To
improve the effectiveness of the bank activities.
D. To improve
the effectiveness of the banking business.
Aderson R.G (1974) define computer
as a machine which create logical operation in accordance with a predefined
programme and transfer the processed data to the output device either for
further processing a management control report.
The computer consists of the hardware and software. The hardware does
nothing unless it is told what to do. i.e it does not function until certain instructions
are passed to it; the programme called software described the logical function
and a property associated with computer hardware.
Electronic banking comes in the following forms.
a.
Automated Teller Machine (ATM)
b.
Electronic Fund Transfer (EFT)
c.
Magnetic link character
d.
Soil image machine
e.
Counting machine
f.
The punch card reader
E-banking has both positive and negative benefit costs while the positive
impact of these changes in term of enhance productivity, secures and
profitability are well organized the negative or cost implication in both in
both monetary and real teams tested not to be fully appreciated.
However, since late 1980 the magnitude, character ranges and financial
services industry in Nigeria
have been phenomenal. They represent organized environment of economic agents
and are the country. Although their impact hand been mixed on the whole these
changes are positive, calculated to improve efficiency, and enlarge market
share to ensure survival of the banks in some cases and enhance services
delivery can profitability.
1.2 PURPOSE
OF THE STUDY
The purpose and objective of the study are primarily to know how
electronic aid replacing intrusive labour operation and this helps reducing
wasting the time of customers which has resulted increase in quality of
profitability in banks.
Also to create awareness to the banks on the use of computers because of
their numerous advantages over the manual banking system another area of
interest of the study is to makes the banks aware that not only banks that they
are in business as well this is a competitive venture, therefore the
competitive is not just among the banks also other non banks must strive hard
to institution as a result banks must strive hard to improve their services as
to have a large market share.
1.3 STATEMENT
OF THE STUDY
Electronics system has become indispensable to banks in order to make
more profit and offer better services by solution to the following problems.
a.
The slow retrieval of information by normal system.
b.
Reducing the time being spent in the banking hall by customer.
c.
Manual mistakes as result of fatigues as banks have to
meet the increase and sophisticated customer is needs, the manual system must
be discarded in order to eliminate the above problem to be replaced with more
sophisticated electronics devices not only to improve in the level of banks
profit as well.
1.4 OBJECTIVE
OF THE STUDY
The major objective will be to find out the impact of E-payment/Banking
automation in the performance of banks.
A. To
look at the place of bank within the economy the importance of automation in
providing efficient banking services.
B. To
ass’s the various types of technologies that are in use by various banks.
Finally, the study will also throw more light on the ways of improving
technology in banking system and the economy as a whole.
1.5 DELIMITATION
/ SCOPE OF THE STUDY
The study was limited to the UBA plc Lagos as a case study due typo time and financial
constraints.
I examined how effective the electronics system has been able to raise
the level of profitability.
I also examined how better the electronic system can still be improved on
so as to sustain growth and development in the industry.
1.6 LIMITATION
OF THE STUDY
Due to the fact that banking industry is highly competitive, bank refused
to disclose certain information which they believe their competitors can be as
advantages over them.
«
I was unable to meet the computer manager of UBA
Plc Lagos at the head quarter due to his tight schedule.
«
Inability to have direct access to electronic
system of also .limited my scope in the study.
Most of the questions asked were clearly and carefully avoided and
regarded as very sensitive which could only be answered on the range from the
board of directors.
1.7 SIGNIFICANCE
OF THE STUDY
This research is expected to some as an incentive to banks that are still
on the outdated manual system for some or most of their operations and to create
room for awareness as to several advantages that can be derived in electronic
banking.
His also expose to customers how banks are bank are equipped with electronic
devices.
In conclusion it will also some as insight to the management of the
enable them know where need to improve.
1.8 DEFINITION
OF THE TERM
SQL Image Machine: - Virtually all
Nigeria bank have tedious and long procedure for cheque enhancement. The
machine is a photographic and signature of the customer the aim of introducing
the machine is to ensure tight security checks to prevent proceed of cheque of fraudsters.
Counting Machine: - This can be said as
another electronic device for efficient services. This is abolished the manual
method of counting currencies by the cashier and it even aids the counter
services of cashier to customers, for instance a counting machine at might use
us five minutes in counting #100,000 while it could have taken the cashier more
than 30 minutes in counting the money.
Electronic Fund:
- Electronic fund transfer allow a customer account to be credited
electronically within 24 hours any where in Nigeria.
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