Abstract
This
project on crisis management. A case for the survival of Ecobank in Nigeria
talk about what will be likely to happen to Ecobank when crisis are managed.
Having consulted various materials, it was revealed that Ecobank in Nigeria,
are being owned millions of Naira by its customers. There has been rapid growth
in the area of crisis between the management and the workers stoppage, cash
flow problem etc. The management and workers tends to know and understand the
principles of crisis management same to the major causes of industrial crisis
in the banking industry in Nigeria include non implementation of labour agreement,
management and the rate of occurrence. Ecobank was examined with a view of
reaching a conclusion on how crisis can be resolved.
TABLE OF CONTENTS
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Contents
Chapter
One: Introduction
1.1 Background of the Study
1.2 Statement Problem
1.3 Research Questions
1.4 Objectives of the Study
1.5 Statement of Hypothesis (es)
1.6 Significance
of the study
1.7 Scope of the Study
1.8 Limitation of study
1.9 Definition of terms
Chapter Two: Literature
Review
2.1 Introduction
2.2 Concept of Banking
2.3 Concept of crisis management
2.4 Types of crisis situation
2.5 Crisis
management strategies
2.6 Crisis management in the banking industry
2.7
Problem in crisis management in the
Banking industry
Chapter Three: Research
Method and Design
3.1
Introduction
3.2
Research Design
3.3
Description of Population of the Study
3.4 Sample Size
3.5 Sampling Technique
3.6
Sources of Data Collection
3.7 Method of Data Presentation
3.8 Method of Data Analysis
Chapter Four: Data
Presentation and Analysis
4.1 Introduction
4.2 Presentation of Data
4.3 Data Analysis
4.4 Hypotheses Testing
Chapter Five:
Summary of Findings, Conclusion and Recommendations
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendations
References
Appendix I
Appendix II
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
One of the key elements in modern
management is the reality of crisis un organizations and management efforts at
their resolution.
In recent times there has been
rapid growth in the area of crisis between the management and the workers in
the banking industry leading to work stoppage, cash flow problems, bankrupting,
inefficiency and low productivity.
The problem of strikes due to
crisis between the management and the workers is more frequent in the banking industries
in Nigeria compared with
what is obtained in the advanced or developed countries where things are a bit easier.
In the advanced countries the management and workers tends to know and
understand the pririp1e of crisis management.
The American Management
Association (AMA) recently sponsored a survey of managerial interest in the
area of crisis management. The respondents spent about 24% percent of their
time dealing with crisis, all in the process of avoiding crisis.
Through the survey of the
executives and managers, it was revealed that crisis within the organization
such as the banking industries are because of the following reasons.
a.
Misunderstanding
(communication failure)
b.
Personal
clashes
c.
Substandard
performance
d.
Delegation
of power
e.
Unfair
labour policies in respect of promotion and transfer.
f.
Unjust
dismissals and retrenchment
Yusufu
(1973) identified the cause of Bank crisis include the lackadaisical attitude
of management to workers needs, aspiration and desire of workers.
Ubeku
(1976) identified other major causes of industrial crisis in the banking
industry in Nigeria to include Non-implementation of labour agreement and
management’s poor attitude to workers needs.
This
study tend to research into and review the problems of the crisis management,
their causes, the re of occurrences, the effect in the overall productivity and
efficiency and the likely ways of avoiding crisis, where and when possible and
also to suggest better methods of crisis resolution.
1.2 Statement of Problem
Crisis
management is at the core of the operation of the banking industry it account
largely for the sadness of the industry. It represents the money spinning
activity and the bank of the same organization. Thus the survival or failure of
the industry depends. A critical examination of the financial statement of most
banks in negative will be technically in solvent, if they were required to
reserve interest on non-performing assets. In fact, some of the banks are
already in serious problems.
1.3
Research Questions
This
project work tends to examine the major causes of crisis between management and
the workers in the banking industry.
The
major problem identified in this project work is as following.
1.
What are the major crisis between
workers and workers between management and workers?
2
How does management react to crisis
when they occur?
3. Does all conflict lead to strike in the
banking industry?
4. Does all crisis affect the overall
management of the bank and its subsequent effort in productivity and if so to
what extent?
1.4 Objective
of the Study
In
the context, the researcher almost investigating into crisis management in the
banking industry in business organization and its management action to minimize
crisis.
Ecobank is
used as a case study. The bank was examined with the view of reaching a
conclusion on how crisis can be minimized or managed.
1.5 Statement of Hypotheses
Hypothesis one
Ho: Crisis
management does not enhance effective performance in the baking industry. .
HI: Crisis
management enhances effective performance in the banking industry.
Hypothesis 2
Ho: Bank crisis does not have effects on the level of
customer’s service.
HI: Bank crisis have effect on the level of customer
service.
1.6 Significance of the Study
1. The significance of the study is to
identify the major causes of crisis between workers and the management, the
effect of such crisis
2.
In addition to help the management
and workers to recognize the destructive nature of crisis carried too far, too
long and also the positive and negative value in crisis.
3.
To educate the manager on what
should be their attitude at such a time when there is interpersonal crisis so
that they might use the best method of compromise with workers to enable them
meet some degree of satisfaction.
4.
This project work will also help the
managers in the banking industry to have effective control and co-ordination
over their workers and subordinates which will eventually lead to maximum and
efficient productivity.
5. This work will be of immense
value to students of management as it tends to provide a clue on how crisis can
be managed in the banking industry.
1.7
Scope
of the Study
The
project work covers crisis management in the banking industry and its
implication on customers, as they determine the existence of the
bank.
1.8
Limitation
of Study
The
limitation of this research work rest on the following.
a. Fund Inadequacy: Fund inadequacy as the highest
percent of occurrence amongst all other limitations. In a research of this
kind, a large pool of resource is needed for a very thorough and detailed study
to be carried out for example ECO-BANK, transportation and material expenses
required to visit the bank almost every week. However, we had limited resources
at our disposal.
b. Time:
North
Corte partisan theorizes that work expends to fill time available for its
completion. A Corollary of this is that limited time made for the contraction
be what to fit into available time.
This
project work was carried out at the same time with other series academic
activities force the research more time would have facilities a better research
work.
Operation Altitude
of Respondents
Some
of the workers interviewed were very reluctant to giving out information sought
from them probably to avoid being quoted. Ignorance of the purpose of this
research may have also contributed to then refused by case, these constraints
did not destroy the perment of this work.
1.9 Definition of Relevant Terms
Crisis: Crisis as defined by idiomatic
and syntactic English dictionary means a turning point or better or worse, a
time of great danger, difficulty and anxiety in politics, finance etc e g
financial crises.
Crisis can be defined as a
controversy or dispute between workers and workers, workers and management in
order to open up an issue in which the end result may either be positive of
negative, Thomas W.K (1976) saw crisis to include fighting between’ employers
as a result of non-implementation of employment terms.
Compromising: This is the searching for
solution that brings same degree of satisfaction to the conflicting parties.
Forcing: Exerting ones viewpoint at the
potential expenses of another often-open competition and a win-lose situation.
Confrontation: Addressing a disagreement
directly and in a problem solving mode the affected parties work through their
disagreement.
Withdrawal: Retrenching from an actual or
potential crisis situation.
Productivity: This is defined as the
measurement of output of labour per hour during a production process.
Competing: This style of crisis is power oriented and approaches, crisis
in terms of a win-lose strategy.
Avoiding: An avoiding style may appear to
have’ no value as mode of managing crisis. An avoiding style reflects a failure
to address important
issues and a tendency to remain natural when there is need to have a position.
Strike: Strike according to Trade Dispute
(Emergency provision) decree, (1968) is a cessation of work and it includes
deliberately working at less than usual efficiency.
Osagi
(1994) saw strike as a concerted with folding of labour supply in order to
bring economic pressure to bear upon the employer to cause him in granting
employers demand.
Lock Out: This involves the short of a
place of business by management in the cause of labour dispute with employers
for the purpose of forcing workers to accept management terms of agreement.
Management of
Agreement: The
conditions of agreement already exist between the management and the workers.
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