ABSTRACT
This study is an empirical assessment of the impact of Strategic
Management (particularly differentiation strategy) on Organizational Efficiency
,as supported by Glueck (1972) who affirmed that the application of strategic
management will ultimately lead to the
efficient allocation of scarce resources in an organization.
A total of 124 were administered to employees of First Inland Bank,
Intercontinental Bank, Furniture Mart and Viju Industries Ltd. The data were
analyzed using Pearsons Product Moment Correlation Coefficient, Chi-Square and
Student Tail-Test. The research instrument was self-structured, closed ended
and found to be reliable as the result of the split half reliability test gave
a positive correlation of 0.51. three hypotheses and six research questions
were analyzed. The result from the tested hypotheses proved that strategic
management has a strong impact on organizational efficiency, as the level of
organizational efficiency of the understudied companies have been positively
impacted by the implementation of strategic management.
TABLE OF CONTENT
PAGE
Title page
Certification i
Dedication ii
Acknowledgement iii
Table of Content iv
CHAPTER
1
Introduction 1
.1
Background of the study 1
.2
statement of the research problem 2
.3
scope of the study 2
.4
research questions 2
.5
research hypothesis 3
.6
objectives of the study 3
.7
significance of the study 3
.8
operational definition of terms 3
.9
references 5
CHAPTER
TWO
2.0
Literature Review 6
2.1 Historical
Background Of The Selected Organization 6
2.2 Meaning Of
Strategy 7
2.3 Strategic
Planning 8
2.4 The
Hierarchy Of Strategy 10
2.5 Various
Definitions Of Strategic Management 10
2.6 The Birth
Of Strategic Management 11
2.7 The
Strategic Management Process 13
2.8 Differentiation
Strategy 14
2.9
Competitive Strategies And Differentiation 15
2.10 The
Pitfalls Of Differentiation Strategy 16
2.11 The
Benefits Of Strategic Management 16
2.12
Limitations Of Strategic Management 17
2.13 Reasons Why Strategies May Fail: 17
2.14
Organizational Efficiency 18
2.15
Differentiation Strategy And Organizational Efficiency 20
2.16
References 21
CHAPTER
THREE
3.0
Research Methodology 24
3.1 Characteristics Of Study Population: 24
3.2 Sample Procedure 25
3.3 Research Design 25
3.4 Description Of Research Instrument 25
3.5 Standardization Of Research Instrument 26
3.6 Re-Statement Of Research Hypotheses 26
3.7 Data Analysis Technique 26
3.8 Limitations Of The Study 27
3.9 References 28
CHAPTER
FOUR
4.0 Data Presentation And Analysis 29
4.1 Introduction 29
4.2 Analysis Of Respondents Characteristics 29
4.2.1 Industry Distribution Of Respondents. 29
4.2.2 Location Distribution Of Respondents 29
4.2.3 Sex Distribution Of Respondents 30
4.2.4 Age Distribution Of Respondents 30
4.2.5 Marital Status Distribution Of Respondents 30
4.2.6 Educational Qualification Of Distribution 31
4.2.7 Designation Distribution Of Respondents 31
4.2.8 Length Of Service Distribution Of Respondents 32
4.3 Analysis Of Organizational Characteristics 32
4.4 Analysis Of Research Questions 33
4.4.1 Research Question 1 33
4.4.2 Research Question 2 33
4.4.3 Research Question 3 34
4.4.4 Research Question 4 35
4.4.5 Research Question 5 35
4.4.6 Research Question 6 36
4.5 Analysis Of Tested Hypothesis 36
4.5.1 Hypothesis I 37
4.5.2 Hypothesis II 37
4.5.3 Hypothesis III 37
CHAPTER
FIVE
5.0 Summary, Conclusion And Recommendations 38
5.1 Introduction 38
5.2 Summary Of Findings 38
5.3 Conclusion 39
5.4 Recommendations For Further Studies 39
5.5 References 40
BIBLIOGRAPHY 41
Appendix I –
Sample Of Administered Questionnaire
Appendix
II –
Spreadsheet of scored responses
Appendix
III – Split-Half Reliability Test
Appendix
IV – Analysis Of Research Hypotheses
Appendix
V –
Statistical Frequencies
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
Until
recent times, the attainment of organizational efficiency in a business
organization, that is, the capacity of an organization to produce desired
results with minimum expenditure of time, money personnel and material, -
(Smith and Grimm 1987) depended on the intuition of business owners or
managers. Such intuitions were usually based on the past experience or “hunch”
of owners or Top managers which could bring about a level of organizational
efficiency.
Although
some of these intuitive decisions worked for sometime. It has been observed
that as the organization increases in size and the business environment starts
to experience rapid change as a result of the influence of various external
factors. Hence, managers intuition is simply not suitable enough to attain
organizational efficiency.
It
has therefore become imperative for managers and business owners to utilize a
systematic approach towards the attainment of organizational efficiency. There
is need to attempt to match the resources of the organization to the rapidly
changing environment within which its operates. This systematic approach is what
is referred to as STRATEGIC MANAGEMENT.
Strategic
management is the process of systematically analyzing various opportunities and
threats vis-à-vis organizational strengths and weaknesses, formulating and
arriving at strategic choices through critical evaluation of alternatives and
implementing them to meet the set objectives of the organization – (Lomash and
Mishra 2003). The strategic management process facilitate to optimally position
a firm in a given dynamic environment.
This
study is being carried out to analyze the relationship between the application
of strategic management and the efficiency of a business organization, through
the use of empirical and measurable data, collected from organizations which
operate in today’s dynamic environment.
1.2 STATEMENT
OF RESEARCH PROBLEM
What
necessitated this research is the fact that in todays’ dynamic business
environment, mere intuition and guesses have become highly inadequate to match
the purpose of attaining organizational efficiency. The need for a better
systematic and more predictable approach is required. Such approach can only be
verified by a study which proves the existence and strength of the relationship
between strategic management and organizational efficiency.
1.3 SCOPE
OF THE STUDY
This
research will examine strategic management focusing on Differentiation strategy
in particular as a tool for organizational efficiency. A comparison will be
made between organizations which operate in a common business environment who
have attained various levels of organizational efficiency through the
application of Differentiation strategy i.e., offering unique products or
services to that of the competitors. This comparison should reveal if there is
variance in the level of organizational efficiency achievable as a result of
the degree of differentiation strategy adopted.
1.4
RESEARCH
QUESTION
The
following questions will be answered at the end of this study:-
i)
Is there a strong relationship between
strategic management and organizational efficiency?
ii)
What effect does Differentiation strategy
in particular have on the efficiency of an organization?
iii)
Can Differentiation strategy be
responsible for market positioning?
iv)
What kind of effect does the application
of differentiation strategy have on employee performance?
v)
Is the application of differentiation
strategy a myth or a reality?
vi)
Is differentiation strategy an applicable
tool for increasing profitability level?
1.5 RESEARCH
HYPOTHESIS
HYPOTHESIS
1: The level of organizational efficiency is in direct proportion with the
level of implementation of differentiation strategy in an organization.
HYPOTHESIS
2: Organizational efficiency maintains a
strong positive relationship with Differentiation strategy in todays dynamic
environment.
HYPOTHESIS
3: Differentiation strategy is an
applicable tool for increasing profitability level in a business organization.
1.6 OBJECTIVES
OF THE STUDY
The
various objectives of the study are:-
i)
To reveal that organizational efficiency
is attainable in todays dynamic environment.
ii)
To prove that strategic management plays a
crucial role in the attainment of organizational efficiency.
iii)
To show empirical evidence of the
relationship between differentiation strategy and the factors that determine
the efficiency of an organization.
1.7 SIGNIFICANCE
OF THE STUDY
i)
This study is significant because it would
reveal empirically, the relationship between strategic management and
organizational efficiency.
ii)
It would also reveal to managers, the
possibility of attaining organizational efficiency through differentiation
strategy.
iii)
It would enable managers to adequately
match their limited resources to the dynamic environment.
iv)
This study will reveal how differentiation
strategy can serve as a bench mark for the attainment of organizational
efficiency.
v)
Source of information for further
research.
1.8 OPERATIONAL DEFINITION OF TERMS
1. STRATEGY: A pattern of organizational
moves an managerial approaches used to achieve organizational objectives band pursue
organizational mission.
2. STRATEGIC
MANAGEMENT: A set of managerial decisions and actions that
determines the long-run performance of a
corporation.
3. ORGANIZATIONAL EFFICIENCY : The capacity of an organization, or business to produce desired results with a minimum expenditure of resources.
4. DIFFERENTIATION STRATEGY: the process of distinguishing the differences of a product or
offering from others, to make it more attractive to the target market.
5.
MARKET SHARE: Is the percentage of the entire target market that the
organization has secured.
6.
PROFITABILITY: The ability of
an organization to generate profit.
7. ENVIRONMENT:
Is the combination of factors, both internal and external to the organization,
which influence the activities of the organization directly.
8. CORPORATE STRATEGY: Is the major strategy for the entire organization.
9. INTUITIVE STRATEGY: A non-systematic strategy that is based on the judgment
of business owners or managers.
10. INDEPENDENT
VARIABLE: the presumed cause, which
in this study is Strategic Management.
11. DEPENDENT
VARIABLE: The presumed effect, which
in this study is Organizational Efficiency
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