ABSTRACT
As information technology is the
modern trend on banking today, it’s very imperative for banks to access its
impact operational performance so as to justify if the capital invested on it
is justifiable or not, analyze their problem and profit possible solutions. The
objective of this study is to examine how the adoption of information
technology affects the operations commercial banks and the effects information
technology on banks, customer relationship The main research instruments used
Are questionnaire fro staffs and customers of the bank. The simple frequency
percentage was adopted as the statistical measure and hypothesis testing was
analyzed using chi-square. In conclusion, the study reward that information
technology has tremendously improved growth and performance of the Nigeria
commercial banks. Information technology has lead to increase to increase
customer satisfaction, improved operational efficiency, reduced transaction
time, gives the bank a competitive edge. The research recommended that government
should support and loan money to local firm to foster importation, lower tariff
on importation of information technology related equipment and their agencies
and regulatory bodies should upgrade their equipment as well and the banks
should continuously implement customer centred IT products and services of
international standard.
TABLE
OF CONTENTS
Title page i
Certification ii
Dedication iv
Abstract v
Table of content vi
CHAPTER
ONE
Introduction 1
1.1 Background of the study 1
– 2
1.2 Statement of the problem 2
1.3 Research question 2
1.4 Statement of hypothesis 2
1.5 The purpose of the study 2
1.6 Scope of the study 3
1.7 Limitation of the study 3
1.8 Significance of the study
3
1.9 Definition of terms 3
– 4
CHAPTER
TWO
Review of related
literature 5
2.0 Introduction 5
2.1 The concept of information technology 5
2.2 Empirical studies on information technology 6
2.3 Evolution of information
7
2.4 Development of information of information technology
in banking
industry 7
2.5 Benefit of applying information technology 8
2.6 Appraisal of the studies 8
2.7 Theoretical model of the study 8
CHAPTER THREE
Research methodology 10
3.1 Research design 10
3.2 Area of study 10
3.3. Population of the study 10
3.4 Sample and sampling procedures 10
3.5 Investment for data collection 10
3.6 Method of data collection 10
3.7 Method of data analysis 10
CHAPTER
FOUR
4.0 Data analysis and interpretation
11
4.1 Data analysis 11
– 15
4.2 Testing of hypothesis 16
– 17
CHAPTER
FIVE
5.0 Summary, Conclusion and Recommendation 18
5.1 Summary 18
5.2 Conclusion 18
-19
5.3 Recommendations 19
References 20
Appendix 21
– 23
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
The low productivity,
profitability and efficiency of many Nigeria banks necessitate the introduction
of information technology to find solution to the challenges of the present day
banking system.
This paper has tried
to assess the impact of information communication technology on the efficiency
of thirteen commercial banks in Nigeria. Madueme Ifeoma Stella (2010).
The banking industry
is one of the critical sectors of the economy whose contribute to the pace of
development and economic growth cannot be fully quantified changes in today’s
modern world reveals that the important of natural factors cannot equip the
banking sector fully to grapple with the exigencies of global completion.
Madueme Ifeoma Stella (2010)
According to Hanna
(1994) information flexibility and fast response are the key new factors for
coping with global competitoion information communication technology plays a
critical role in these areas for the purpose of quality enhancement.
According to Hanna,
information technology transforms the way people do things, increasing the
amount of information available to economic agents, information intensity of
processes, occupations, institution, product and economics. It enhances working
of markets reduces transactions and co-ordination cost within an across
enterprises and institutions.
Information
technology has radically change how banking is doing all over the world, the
volume and speed of banking transaction has improved tremendously as a result
of quantuim growth in information technology which has created business
opportunities for banks.
The positive impact of information
communication technology on the global criteria, especially improved revenue
corroborates with findings of Laudon and Laudon 2008 that studies the entire
cash flow of most fortune 500 companies and linked their success to information
system. They concluded that information technology directly affects how
managers decide, how they plan and what products and services are produced.
The banking industry
in Nigeria has witness tremendous changes linked with the development in
information technology over the year. In Nigeria information technology gave
birth to electronic baking. This represents benefit such as anywhere banking,
anytime banking and elongated banking hours to customers. These benefits
provide comfort, convenience and ease of use for banks transactions. Before the
advent of electronic banking customers could only make transactions in the
banking hall.
Electronic banking
has facilitated the integration of the functions of some large banks that have
several branches around the country on centralized network so that transaction
can be carried out at any branch on the network without the customer being
physically present in the branch Woherem (2005)
1.2 Statement of the Problem
Despite the fact that
the introduction of information technology in the operation of the banks in
Nigeria among others sectors has brought about noticeable development but at
the same time, its brings about its attendant problems, because banks still
find it difficult to strictly comply with the mission statement or corporate
mission
High, incidence of
bank fraud bone information technology. This fraud ranges from ATM card fraud,
internet banking fraud, email and text message fraud.
1.3 Research Questions
This research work
shall be guided by the following research question
-
What
impact does information technology have on the banking operations?
-
To
what extent does information have effect on banks customer relationship?
1.4 Statement of Hypothesis
The hypothesis to be
tested in the course of this research work is
Null hypothesis - (Ho) There is
no relationship between the adoption of information technology and modern
banking operation.
(Hi) There is relationship between the adoption of information
technology and modern banking operations
1.5 The Purpose of the Study
The general purpose
of this is to examine the impact of information technology on the banking
sector in Nigeria specifically the study aims to:
-
Evaluate
the impact of information technology on the operations of banking institutions
in Nigeria.
-
Examine
the effect of information technology on banks, customer relationship.
1.6 Scope of the Study
The focus of this
study shall be on the adoption of information technology in banking operation
by Nigeria banks.
The researcher shall
examine the electronic banking operation of United Bank for Africa (UBA) Bodija
Branch Ibadan as a case study.
1.7 Limitation of the Study
The major problem
that might be encountered during the course of the study is
-
Inaccessibility
of some vital information relevant for the purpose of the study because the
researcher cannot be opportune to access into banking information unit to see
how information is being processed.
1.8 The Significance of the Study
This study is
expected to provide a better understanding of the impact of information
technology in banking operations. It is expected to elaborate the present
impact of information technology in banks to see the present stage of the banks
and provide better solution to the challenges been faced by banks, as this
study will help reveal possible challenges facing banks in Nigeria.
The outcome of this
study will help to evaluate the adoption of information technology by Nigeria banks;
it will also justify the application of information technology in banking
service delivery in terms of profitability of banks.
1.9 Definition of Terms
Information is data
that has been processed through the computer system. Information is processed or
analyzed data that informs a recipient about a situation.
Information
Technology: - According
to Mejabi (2008), information technology is a general term that describes any
technology that helps to produce, manipulate, store communicate and or
disseminate information.
Data:
- Data are raw
facts, figures, event from when information can be developed a data is a basic
raw fact that can be processed and converted to a meaningful output called
information
Communication:
- It is the transfer
of idea or information from data processing system to ultimate user the ulti
purpose of communicating is to inform the recover.
Online:
- It is a term
used for a direct or immediate communication link between two devices online
lines are contracted with offline links in which only direct communication is
possible
Offline:
- This is the
term used for input devices and auxiliary equipment that are under direct
control of the central processing unit
Disk
storage: - This
is data storage on optional or magnetic disk in memory system. It is
characterized by low cost and relatively fast access to data stored on it
Longley and Shain (1998)
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