INTERNAL AUDIT AS AN INSTRUMENT OF MANAGEMENT CONTROL (A CASE STUDY OF JIGAWA STATE JUDICIARY)

  • 0 Review(s)

Product Category: Projects

Product Code: 00008430

No of Pages: 54

No of Chapters: 5

File Format: Microsoft Word

Price :

₦5000

  • $

ABSTRACT

This study was carried out to examine internal audit as an instrument of management control using Jigawa State Judiciary, Jigawa State. Specifically, the study examined  the need for assisting the financial statement of government parastatal i.e the importance of auditing to management of a government parastatals. At the end of this research work an attempt would have been made to look critically into the problems mentioned and their impact in an organization. The contribution of internal audit in solving the problem. And this project work will also cover the role of internal audit as an instrument of internal check to management it will also touch internal control. The study employed the survey descriptive research design. A total of 30 responses were validated from the survey.  From the responses obtained and analyzed, the findings revealed that there is a relationship between the internal audit and management control. Also, co-operation exist between the internal auditor and internal check to management. Furthermore ,  internal audit assist in the detection and prevention of fraud in the management. The study hereby recommend that  the internal audit unit of the organization should keep ethical standard by keeping up to date internal audit manual and train its internal auditors in forensic accounting. Also,  Internal audit units should always draw annual audit plan which is the focus of the company as it will help them to have efficient operation. Lastly, The internal audit unit of the organization should always submit their audit plan to the management who will have to be pro-active and take action according to findings of the plan.

 






TABLE OF CONTENTS

Title page        -           -           -           -           -           -           -           -           -           -           -i

Declaration      -           -           -           -           -           -           -           -           -           -           -ii

Approval page-           -           -           -           -           -           -           -           -           -           -iii

Dedication-     -           -           -           -           -           -           -           -           -           -           -iv

Acknowledgement-    -           -           -           -           -           -           -           -           -           -v

Table of contents-       -           -           -           -           -           -           -           -           -           -vi

Abstract-         -           -           -           -           -           -           -           -           -           -           -viii

CHAPTER ONE: INTRODUCTION

1.1       Background of the study        -           -           -           -           -           -           -           -1

1.2       Statement of the problem       -           -           -           -           -           -           -           -7

1.3       Objective of the study            -           -           -           -           -           -           -           -           -8

1.4       Research Questions     -           -           -           -           -           -           -           -           -8

1.5       Statement of Hypothesis        -           -           -           -           -           -           -           -8

1.6       Significance of the study        -           -           -           -           -           -           -           -9

1.7       Scope and Limitation of the study     -           -           -           -           -           -           -9

1.8       Definition of the terms           -           -           -           -           -           -           -           -10


CHAPTER TWO: REVIEW OF LITERATURE

2.1       Conceptual Framework           -           -           -           -           -           -           -           -11

2.2       Theoretical Framework           -           -           -           -           -           -           -           -19

2.3       Empirical Framework  -           -           -           -           -           -           -           -           -22


CHAPTER THREE: RESEARCH METHODOLOGY

3.1       Introduction    -           -           -           -           -           -           -           -           -           -26

3.2       Research Design         -           -           -           -           -           -           -           -           -26

3.3       Population of the study          -           -           -           -           -           -           -           -26

3.4       Sample size -   -           -           -           -           -           -           -           -           -           -27

3.5       Sampling Technique and procedure    -           -           -           -           -           -           -27

3.6       Research Instrument and Administration       -           -           -           -           -           -27

3.7       Method of data collection      -           -           -           -           -           -           -           -28

3.8       Method of data analysis         -           -           -           -           -           -           -           -28

3.9       Validity of the study  -           -           -           -           -           -           -           -           -28

3.10     Reliability of the study           -           -           -           -           -           -           -           -28

3.11     Ethical consideration  -           -           -           -           -           -           -           -           -29


CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1       Introduction    -           -           -           -           -           -           -           -           -           -30

4.2       Data Presentation        -           -           -           -           -           -           -           -           -30

4.3       Descriptive Analysis   -           -           -           -           -           -           -           -           -32

4.4       Test of Hypotheses     -           -           -           -           -           -           -           -           -33


CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1       Summary         -           -           -           -           -           -           -           -           -           -35

5.2       Conclusion      -           -           -           -           -           -           -           -           -           -35

5.3       Recommendations      -           -           -           -           -           -           -           -           -35

References      -           -           -           -           -           -           -           -           -           -37

Appendix        -           -           -           -           -           -           -           -           -           -43


 



 

CHAPTER ONE

INTRODUCTION

1.1       Background of the Study

An effective internal audit department is a prerequisites to the growth and survival of any business organization since all organization either small or big, profit oriented, operate within the conditions or resources constraints and also run high risks of fraud and errors, in view of this, there is a need to introduce or establish operating rules and procedure by establishing on internal audit department in other to ensure that the use of their resource are maximized and that the potential risk of internal risk and unintentional irregularities are reduced to the minimum.

This study attempts to examine the internal audit as practiced by government parastatals which is described as those parastatal whose means of operation is less than average comparing with company(s) for the government of the federation through an assessment of Jigawa State Judiciary, for the purpose of these write up a review of internal audit would be carried out to determine the effectiveness and problems of internal audit department in a government parastatals. In the light of this study, a brief discussion of information protection and control as vital aids to management would be explained. Most information needed by management in order to keep informed about finance and the progress of operations comes from the accounting records. The information to be maximum value must be variable complete and timely. Therefore inaccurate information is no little better than no information at all.

The classification of account, all aspect of the accounting system must be designed to assist management gather information as to answer the question “do we have enough staff to meet the anticipated vital aspect of internal control” protection of the resources of government is important against a multitude of possible losses ranging from embezzlement to such cases as careless use of government properties.

Internal audit is necessary to ensure that government policies and directives are properly adhered to management internal audit is a key factor in the effectiveness and efficient management of a government parastatals. Internal auditing can be said to be a form of auditing.

Auditing can be said to be such an examination of the books, voucher and accounts of a business and shall enable the auditors to satisfy himself whether or not the balance sheet and profit and loss account are properly complied so as to exist it a true and fair view of the affair to the business, whereas internal audit is independent appraisal or review activities with the organization for the review of the operation as a service to management, it is a management control which function by measuring and evaluating the effectiveness of other control.

Internal audit as defined by Millichamp as an independent appraisal function established by the management of an organization for the review of the internal check and internal control system as a service to the organization, it objectively examines, evaluate and report on the accuracy of internal controls as a contribution to the proper economics efficient and effective use of resources.

From the above definition it is clear that:-

a)      Internal audit is an internal function which means that it is conducted by the employees of an organization specially assigned for that purpose.

b)      Internal audit is a service to management i.e is a managerial control, consequently the scope and objectives depend upon the management assessment of what is needed and its willingness to assign the task to the internal audit departments.

c)      Part of the internal audit function is to review and to appraise the organizations operation and records.

The functions of internal audit or auditor are to be independent i.e to be a special and separate entity. (It means separate department from the account department and it reports to the top managements).

The definition of internal audit is broader than the meaning sometimes attributed to the term, it recognizes that internal audit extends beyond those matters which relates directly to the function of the accounting department. This broad definition may be summarized by stating that internal audit is the means by which management obtains the information and protection of errors and fraud that are vital to the successful operation of government parastatals.

A good internal audit department has a direct bearing on the reliability of a concern accounting records permitting the independent auditor (extend) to place a great confidence and relevance.               

In the accounting and audited records and thereby justifying reduction in the scope of the auditors examination and redirection of loss efforts.

Many management of government parastatals large organization and small one had found a need for an internal audit in addition to external audit. Internal auditors are employee of the parastatals and work exclusively for the management. Their functions partly overlap those of the external auditors and impacts are quite different.

The precise function rarely laid-down of internal audit are determined by the management and varies greatly from organization to organization.

There is a laid down rule issued in June 1990 to guide the internal audit department.

Internal auditing is thus carried out by independent personal called internal auditor who are employees of the establishment and this independence is not always easy to conceive. However it can be assisted by:

(a)                         Reporting to the top management of his funding without being bias.

(b)                         Having no conflicts of interests or any restrictions placed upon their work by management.

(c)                         Having no non-audit work.

(d)                        Having the scope of arranging its own priorities and activities.

(e)                         Having unrestricted access to records assets and personnel.

The management of a government parastatal need a complete and accurate accounting and other departmental records because:

(i)                            The parastatals cannot be otherwise controlled.

(ii)   The financial statements which are required for numerous purpose can only be prepared it adequate primary records exists.

(iii)    Statutes often have a specific requirement on record keeping for specific form of government parastatals.

The basic need for an audit is to restore the problem which exist between the managers and the owners in terms of report which they believe may contain errors, not disclosed fraud, deliberately misleading, inadvertently misleading, fail to disclose relevant information. The solution to this problem of credibility in reports and account lies in appointing an independent person called an auditor to investigate the report and their report on their finding.

Auditing an instructional manuals for Accounting students by H.A. Millichamp expressed the auditing guideline issued in June 1990 give a very good summary of the stages in a system of audit as:-

a)         Identifying the system parameter.

b)        Determine the control objectives

c)         Identifying the expected control to meet control objectives.

d)        Review the system against expected control.

e)         Test the operation of control in practice.

f)         Give an opinion based an audit objective as to whether the system provides an adequate basic for effective control and whether it is properly operated in practice.

In carrying out an internal audit of an organization or government parastatals there is need to follow the under listed stages of planning an internal audit thus:

a)      Identifying the objectives of the organization.

b)      Define internal audit objectives

c)      Take account of relevant changes in legislation.

d)     Obtain a comprehensive understanding of the organisation’s system structure and operation.

e)      Identify, evaluate and rank risk to which the organization is exposed to.

f)       Take account of change in structure or major system in the organization.

g)      Take account of known strength weakness to the internal control system.     

h)      Take account of management concerns and expectations.

i)        Identify audit areas by services, functions and major systems.

j)        Determine the type of audit e.g system, verification or values of money (e.g stock control, cash balances)

k)      Take account of the plan of internal audit and other review agencies.

l)        Assess staff resources required and match with resources available. 

Internal audit as an instrument of management involves a periodic review of the accounting and internal control system as well as the result of operations in order.

        i.            To report on the efficiency and effectiveness of the internal control and accounting system and to suggest improvement where necessary such as continuous update of existing controls to block loopholes.

      ii.            To report on result of operations, variations from plans and the reason thereof.

    iii.            Safeguard the asset of the parastatal effectively.

    iv.            Study the environment and recommended improvement on review of existing controls.

The success of internal audit will depends on the degree of support it receives form the management which must be seen in a positive light rather there as a big stick to weild against line management and must also be seen to be independent.

A quality internal audit services will make a positive contribution of the objectives of any organization. The key areas where an internal audit department can be effective are:        

a. Government Policies: Management at a distance can be aided by utilization of internal audit more traditional policy role, while also accounting compliance with corporate policies and procedure.

b. Value by Money: A value of money audit is an independent appraisal of the performance of management in seeking to secure economy efficiency and effectiveness in the use of resources at its disposal. This value for money approach can be adopted when undertaking of a product service department.

c. Management Information: One of the key to successful is the quality of the management information available, its accuracy and its reliability. Here the internal audit department has a big role to play in assessing the adequacy and suitability.

d. Financial Control: Whereas the external will take a view of the financial controls operated within the establishment during their annual audit, this may not cover establishment during their annual audit, this may not cover items or areas where there are value which would be considered immaterial such as pretty cash or expense. But the accuracy of controls over these activities can often give a good indicator as to the control exercised over financial activities as a whole. The internal auditor is again ideally situated to ensure that these and other basis financial control are in place at each of the parastatals operation.

1.2    Statement of the Problem

In designing, the management and internal audit department function were seen as contradictory rather than complementary. Internal audit department is setup to ensure adherence to management policy but this objective cannot be achieved because of interference and undue influence by the top management.

More so, monthly or quarterly internal audit report as the case may be in an organization is expected to provide information required by management to determine how effective their policies and implementation are. It is on this realization that this study will attempt to determine how effective are those information to aid management in solving day to day problems. It signifies defects or problems; the research will examine number of them namely:

a)      There exists no relationship between the internal audit and management.

b)      Co-operation does not exist between the internal auditor and external auditor.

c)      Internal audit does not assist in detection and prevention of fraud.

1.3    Objective of the Study                                 

This write-up is intended to study the need for assisting the financial statement of government parastatal i.e the importance of auditing to management of a government parastatals. At the end of this research work an attempt would have been made to look critically into the problems mentioned and their impact in an organization. The contribution of internal audit in solving the problem, and this project work will also cover the role of internal audit as an instrument of internal check to management it will also touch internal control.

1.4       Research Questions

The following questions have been prepared for the study

        i.            Is there any relationship between the internal audit and management control?

      ii.            Does co-operation exist between the internal auditor and internal check to management?

    iii.            Does internal audit assist in the detection and prevention of fraud in the management?

1.5       Statement of Hypothesis

To justify the research topicInternal Audit as an Instrument of Management Control”, and to enable the researcher to draw a logical conclusion, there is need to make guesses as solutions to the topic which are subject to acceptance and rejection are based on the result of the test.

Hypothesis One:

H0: There is no relationship between the internal audit and management control.

H1: There is relationship between the internal audit and management control.

Hypothesis Two:

H0: There is no co-operation exist between the internal auditor and internal check to management.

H1: There is co-operation exist between the internal auditor and internal check to management.

Hypothesis Three:

H0: Internal audit does not assist in the detection and prevention of fraud in the management.

H1: Internal audit assist in the detection and prevention of fraud in the management.

1.6       Significance of the Study              

This research work will be carried out with the aim of checking for the problem of fraud, extended of relevance on internal audit by external audit in an establishment by some set of people through their department mainly account department in the course of this study attempt will be on finding out if internal audit department has any effect to the management and shall be compared with external audit.

1.7       Scope and Limitation of the Study

Auditing as a whole is a wide spread course and much have this already been written about it. However, for the purpose of this study the researcher will be limited to the impact of internal audit to management of Jigawa State Judiciary.

1.8       Definition of the Terms

Internal Audit: Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations.

Audit: means a conscientious and objective examination of and injury into any statement of account

Internal Control: Internal control is defined as a process effected by an entity's board of trustees, management, and other personnel designed to provide reasonable assurance regarding the achievement of objectives in effectiveness and efficiency of operations; Reliability of financial reporting.

Management: Management is the administration of an organization, whether it is a business, a non-profit organization, or a government body. It is the art and science of managing resources.

Control: Control is a function of management which helps to check errors in order to take corrective actions. This is done to minimize deviation from standards and ensure that the stated goals of the organization are achieved in a desired manner.


Click “DOWNLOAD NOW” below to get the complete Projects

FOR QUICK HELP CHAT WITH US NOW!

+(234) 0814 780 1594

Buyers has the right to create dispute within seven (7) days of purchase for 100% refund request when you experience issue with the file received. 

Dispute can only be created when you receive a corrupt file, a wrong file or irregularities in the table of contents and content of the file you received. 

ProjectShelve.com shall either provide the appropriate file within 48hrs or send refund excluding your bank transaction charges. Term and Conditions are applied.

Buyers are expected to confirm that the material you are paying for is available on our website ProjectShelve.com and you have selected the right material, you have also gone through the preliminary pages and it interests you before payment. DO NOT MAKE BANK PAYMENT IF YOUR TOPIC IS NOT ON THE WEBSITE.

In case of payment for a material not available on ProjectShelve.com, the management of ProjectShelve.com has the right to keep your money until you send a topic that is available on our website within 48 hours.

You cannot change topic after receiving material of the topic you ordered and paid for.

Ratings & Reviews

0.0

No Review Found.

Review


To Comment


Sold By

Abu-Basheer Business Centre and Cyber Cafe

111

Total Item
Visit Store

Reviews (20)

  • Anonymous

    11 minutes ago

    ABSTRACT This study analyzed the effects of labour turnover on productivity in Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba, Nigeria. Specifically, the study determined the effect of workers retention (pay and allowance) on quantity of sales in Nigerian Bottling Company Plc and 7up Bottling Company Plc Aba; determined the effect of training of workers on profit in Nigerian Bottling Company Plc, and 7up Bottling Company Plc Aba; investigated the effect of promotion on output in Nigerian Bottling Company Plc, and 7up Bottling Company Plc, Aba; and determined the effect of skills of workers on customers satisfaction in Nigerian Bottling Company Plc, and 7up Bottling Company Plc, Aba. Primary and secondary data were used for the study. The secondary data covered between 2010 and 2019. A total of 345 respondents consisting of 190 respondents from Nigerian Bottling Company Plc and 155 respondents from 7up Bottling Company Plc were used for the study after retrieving the questionnaire. Also, a total of 345 customers consisting of 190 customers that patronizes the Nigerian Bottling Company Plc and 155 customers that patronizes the 7up Bottling Company Plc were used for the study. Data obtained were analyzed using simple regression technique and mean score. Pearson product moment correlation coefficient (r) and simple regression were used to test the various formulated hypotheses for the study. Findings shows that retention (pay and allowance) of workers has significant positive effect on quantity of sales in both Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba. Training of workers have significant positive effect on profit in both Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba. Promotion of workers have significant positive effect on output in both Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba. Skills of workers have significant positive effect on customers’ satisfaction in both Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba. The study recommends that efforts aimed at tackling labour turnover in Nigerian Bottling Company Plc and 7up Bottling Company Plc should focus more on developing the proficiency of workers through a need-identified training. Prompt promotion of workers and the use of other compensation incentives that should increase the willingness of employees to remain at work is strongly advocated. Many bottling industries such as the Nigerian Bottling Company Plc and 7up Bottling Company Plc, Aba require a formidable workforce to have a competitive edge amidst her competitors. CHAPTER 1 INTRODUCTION 1.1 BACKGROUND TO THE STUDY In today's global environment, each business must have a strong labour turnover avoidance policy in place to guarantee that the finest minds and well-experienced employees contributing to the organization's overall growth and development are kept. Employer turnover should be reduced as a result of this. This is because labour turnover is one element that may impact employee retention, organizational profit, production, and customer satisfaction with the organization's products and services in a positive or negative way. The sort of labour turnover prevention program that will encourage employees to perform well will be determined by how well it meets their needs for status, job security, and survival, as defined by Maslow's hierarchy of needs (1943 and 1954). Managerial and supervisory turnover has long been a key human relations issue, and its importance in any particular company cannot be overstated. Almost all employers of labour confront a big problem with labour turnover nowadays, all around the world (Barmase and Shukla, 2013). This is due to the fact that it creates a significant financial strain on businesses and has a negative impact on productivity. Labour turnover is a serious workplace problem that cannot be overlooked by any meaningful and target driven organisation. Organizations all around the globe must endeavor to regulate and reduce labour turnover since it has both economic and psychological implications on production. In terms of psychological consequences, labour turnover has been associated with a number of negative job attributes such as low level of job satisfaction, low esteem for promotion opportunities, mental stress on the part of management on how best to sort and replace exited experienced workers etc. As a result, when a person departs abruptly, it throws the entire organization's production strategy into disarray. This might have a significant impact on the organization's production and, as a result, its effectiveness. If the company provides a service, employee turnover may have an impact on the quality and/or quantity of service provided, especially if one person's output is the input of another (Blau, 2014). Hill and Twist (2015) define labor turnover as withdrawal behaviors that lead psychologists to believe that it is the result of unfavorable workplace attitudes affected by factors such as income, job security, recognition and appreciation, working hours, and physical conditions, among others. There are also psychological withdrawal behaviors such as a lack of creativity or putting in little effort on a work, which frequently show as laziness and an unwillingness to think and enhance creativity (Pinder, 2018). There is also an attempt to comprehend managerial turnover and determine why employees leave their jobs. Carbery, Garavan, Brien, and McDomel (2013) believe that, all other things being equal, management turnover is likely to be lower than operational turnover, which might be due to the fact that they are more devoted and have a stake in the company. Labour turnover also has the effect of impeding the attainment of larger corporate objectives since it necessitates a significant investment in training, induction, growth, and skills development to replace personnel who leave the company. Controlling labour turnover, on the other hand, is critical for businesses and must be handled well due to the impact it has on organizational productivity (Adewole, 2017). In Nigeria, the issue of labour turnover cannot be neglected by many firms operating in the country. This is because ineffective labour turnover management in any Nigerian organization would have a significant negative impact on not just that organization's performance and output, but also on the economy as a whole. For example, in the late 1980s and early 1990s, Nigeria experienced a turning point in her history when Nigerian universities lost a slew of well-trained teachers in what became known as the "Brain-drain." Perhaps the situation that occurred in our universities had an impact on some businesses, such as the Nigerian Bottling Company Plc. and the 7up Bottling Company Plc., where some of these academics serve as consultants. Terrible pay rates, a lack of advancement, a lack of sufficient training of trained and competent labour force, and a poor work environment may have all contributed to such a choice to quit a company (Adewole, 2017). This is likely to have an impact on the manufacturing line in terms of profit maximization. The situation hasn't altered much since then, and many businesses are calculating their losses (Orji, 2018). According to a Mercer report on the total financial impact of employee turnover, the cost of labour turnover is sometimes misunderstood, seen as incalculable, or disregarded as a minor expense, yet the total cost of labour turnover is considerable, accounting for 36 percent of payroll. The actual cost of employing someone to cover absentee employees is a significant but frequently ignored expense. In Nigeria bottling firm and 7up Bottling Company Plc. Aba, Nigeria, this is a typical practice in enterprises that leads to a certain level of turnover and its probable impacts on productivity. Organizational Productivity is defined as an organization's, institution's, or business's ability to achieve desired outcomes with the least amount of energy, time, money, staff, material, and so on. It is a measure of an organization's ability to meet its output targets via the use of its labour, authority strategies, machinery, equipment, and assets (Adewole, 2017). Productivity increase is crucial for organizations since delivering more goods and services to customers equates to better profitability. As productivity rises, an organization's resources may be converted into revenues, allowing it to pay stakeholders while reserving cash flows for future development and expansion. With increased productivity, an economy may create and consume more products and services for the same amount of effort. Individuals (workers and customers), company executives, and analysts all value productivity (such as policymakers and government statisticians). Labour turnover is inextricably linked to an organization's productivity and is frequently a sign of other issues confronting both the organization and its personnel. A variety of strategies have been proposed by management scholars in order to overcome high rates of labour turnover among employees and enhance employee retention. According to Ibrahim, Usman, and Bagudu (2013), employees who resigned their employment did so due to bad working circumstances that required them to execute their tasks. Poor working circumstances owing to physical factors may result in reduced productivity and general job unhappiness. Nigerian bottling firms, such as Nigerian Bottling Company (NBC) and 7up Bottling Company Plc. (7UP), are not immune to the effects of high labor turnover. The capacity of these businesses to fulfill rising demand for their goods and services is heavily reliant on the efficiency of their skilled employees, who assure optimal production, sales, and profit margins. Labour turnover, particularly among experienced employees, is a major and continuous issue that employers of labor in these organizations are concerned about. This is due to the high expense of finding a substitute for such high quality, which is sometimes difficult to come by. Most new employees are more prone to accidents since there are more breakages and they make more mistakes than experienced workers, resulting in the expense of replacing a man exceeding the recruiting projections by a significant margin (Stessin, 2011). When a company's labor turnover is a problem, management must identify the root reasons, monitor the turnover rate, calculate the cost of turnover, and solve the issue. Given the reality of unemployment and economic hardship in Nigeria, knowing the impact of labor turnover on productivity at Nigerian Bottling Company (NBC) and 7up Bottling Company Plc. is crucial. Such knowledge will aid these businesses in developing effective labor turnover prevention plans that will allow them to function sustainably and adequately satisfy consumer needs as well as corporate objectives. As a result, the purpose of this study was to examine in depth how labor turnover management affects organizational productivity of Nigerian Bottling Company (NBC) and 7up Bottling Company Plc in Aba, Nigeria. 1.2 STATEMENT OF THE PROBLEM Despite the fact that there appear to be no permanent solutions, attempts have been made to reduce the problem of labour turnover. Many individuals have left their jobs due to factors such as professional progress, more promising positions, and external incentives such as higher pay scales, promotion in other companies, and pleasant working circumstances. High labour turnover can have a negative influence on a company's production. However, because of the restricted resources available for staff recruiting, the negative impacts on firms might be extremely severe. Employees who are happy in their jobs are less likely to leave. High employee turnover is typically a sign of a longer-term issue, such as a lack of improved pay structures, training or career opportunities, or promotion, to name a few. Workers who are dissatisfied with their occupations are inclined to depart (Mobly, 2017). Mobly (2017) goes on to say that being dissatisfied with a job isn't the only reason why individuals switch jobs; it may also be because the talents and competencies they possess are in high demand. They may be enticed to leave for greater salary, perks, or career advancement opportunities. Because enterprises have little influence over what happens in other firms, they may take efforts to boost employee morale in the workplace, making people who work for them happy and productive. For companies like Nigerian Bottling Company Plc. and 7up Bottling Company Plc., employee turnover is a major issue. The high rate of labor turnover in bottling businesses, which has risen to about 15% in Nigerian Bottling Company Plc. in 2019 (NBC, 2019) and 22% in 7up Bottling Company Plc. in 2019 (NBC, 2019), is one of the issues that inspired this study (7up, 2019). It is important to remember that a high labour turnover rate reduces an organization's revenue and profitability through lowering productivity. Another issue is that labour turnover increases hiring costs and training expenses, which is especially problematic in organizations that need to replace individuals with specialized skills and a high educational level to fill complicated job responsibilities. Recruiting new employees to replace those who have left the company might be a positive start in the right direction. However, their ability to match the unique abilities necessary for complicated activities previously performed by top executives, as well as highly paid vocations, is subject to cost impacts, making their replacement extremely challenging for the organization. This is likely to have a noticeable impact on the productivity of the company. This is not to suggest that every employee who leaves a company is dissatisfied with their work. Some people will retire, leave town, or abandon their jobs due to family obligations, a desire to change careers, or even the urge to start their own business (Kiunsi,2014). In terms of labour turnover management, there is a knowledge vacuum and a point of departure for prior studies on labour turnover and organizational productivity. There is a knowledge gap in understanding the effect of worker retention (pay and allowance) on sales quantity, the effect of worker training on profit, the effect of promotion on output and effect of workers skills on customers satisfaction in Nigerian Bottling Company Plc. and 7up Bottling Company Plc. Aba. Against this backdrop, this research work investigates labour turnover management and organisational productivity of Nigerian Bottling Company Plc. and 7up Bottling Company Plc in Aba, Nigeria. 1.3 OBJECTIVES OF THE STUDY The major aim of this study is to analyze the effects of labour turnover on productivity in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba, Abia state, Nigeria. Specifically, the study sought to examine the following objectives: (1) determine the effect of workers retention (pay and allowance) on sales quantity in Nigerian Bottling Company Plc. and 7up Bottling Company Plc. Aba; (2) determine the effect of workers training on profit in Nigerian Bottling Company Plc., and 7up Bottling Company Plc. Aba; (3) investigate the effect of promotion on output in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba; (4) determine the effect of workers skills on customers’ satisfaction in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba. 1.4 RESEARCH QUESTIONS Based on the specific objectives, the following research questions were raised. 1) What effect has workers’ retention (pay and allowance) on sales quantity in Nigerian Bottling Company Plc. and 7up Bottling Company Plc. Aba? 2) What effect has workers training on profit in Nigerian Bottling Company Plc., and 7up Bottling Company Plc. Aba? 3) What effect has promotion of workers on output in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba? 4) What effect has workers skills on customers satisfaction in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba? 1.5 RESEARCH HYPOTHESES From the above research questions, the following null hypotheses were formulated to guide the study. H01: There is no significant effect of workers’ retention (pay and allowance) on sales quantity in Nigerian Bottling Company Plc. and 7up Bottling Company Plc. Aba. H02: There is no significant effect of workers training on profit in Nigerian Bottling Company Plc., and 7up Bottling Company Plc. Aba. H03: Promotion of workers does not significantly correlate with output in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba, Nigeria. H04: Workers skills have no significant effect on customers’ satisfaction in Nigerian Bottling Company Plc., and 7up Bottling Company Plc., Aba, Nigeria. 1.6 SIGNIFICANCE OF THE STUDY The significance of this study is divided into empirical and theoretical significance. Empirical significance: This research will serve as a resource for all organizational management, particularly the management and employees of Nigerian Bottling Company Plc. and 7Up Bottling Company Plc. in Aba, Nigeria, in understanding labour turnover management and organizational productivity. The research will assist both commercial and public organizations, including the government, in limiting their human resource capabilities by implementing methods to minimize labour turnover through worker retention, training, rapid promotion, and skill development. It would give important information to Nigerian businesses' management and staff on employee retention and limiting the negative influence of labour turnover on organizational productivity. Theoretical significance: This study has contributed to the current body of information on labour turnover and organizational productivity. This study will be useful to scholars and postgraduate students in the Departments of Industrial Relations and Personnel Management, Business Administration, and Entrepreneurship because it will serve as a reference material for future researchers on the effects of labour turnover on organizational productivity. It may also pique the interest of other academies in conducting more study on the reasons and constraints of labour turnover in a company. The study will also help the Nigerian public and people in other disciplines understand the impact of labour turnover on the productivity of Nigerian Bottling Company Plc. and 7Up Bottling Company Plc., Aba. 1.7 SCOPE OF THE STUDY The scope of the study is divided into unit scope, content scope, and geographical scope. Unit scope: This study is on individual level of analysis of selected bottling companies in Aba. Content scope: This study covers only labour turnover management on organizational productivity between 2010 and 2019. Geographical scope: This study covered the Nigerian Bottling Company Plc. and 7Up Bottling Company Plc., Aba, Nigeria. 1.8 LIMITATION OF THE STUDY The most significant restriction of the study is having access to the office since the setting was extremely limited for security reasons, and entry into the business was mostly by invitation. As a result, obtaining an invitation to share the questionnaire and conduct interviews was extremely difficult, and there were limits on the number of times the researcher was authorized to enter the offices where the necessary information was obtained. As a result, the researcher had to devote many months to data gathering during the research process. Furthermore, there was a constraint on the number of years of information the researcher could be given by the organisations, since the selected bottling businesses only granted the researcher access to ten (10) years of data on different labour turnover management indicators and organisational productivity. Another difficulty encountered in performing this study was the inability to express the dependent variable "productivity" as well as the independent variable "labour turnover" with appropriate indicators for each specific aim. For this study, it took the intervention of the supervisory committee to resort to quantity of sales, profit, output, and customer satisfaction as appropriate indicators of organisational productivity, as well as worker retention (pay, allowances), worker training, promotion, and worker skills as appropriate indicators of labour turnover management. Generally, eliciting the required information from the various issues of the annual reports of Nigerian Bottling Company Plc. and 7Up Bottling Company Plc., Aba were the major constraint encountered in completing the study. The researcher was put through rigorous methods of transforming existing information to fit the necessary variables for the investigation. 1.9 OPERATIONAL DEFINITION OF TERMS Labour turnover: - This is the overall change in the number of people employed in a business entity during a particular period. It takes into consideration the number of exiting personnel, new joinees and the total number of workers as listed in the payroll at the end of a given period. Productivity: - is a phenomenon, which is concerned with the utilization of resources to produce a given output, the resources could be labour materials and capital. Incentives: - Something, which encourages you to work harder, start new activities. Remuneration: - An amount of money paid to someone for work done. Promotion: - is the Vertical movement of employees in the organization to a position of higher authority. Profit: - This is the financial benefit realized when revenue generated from a given business activity or numerous business activities exceeds the expenses, cost and taxes involved in sustaining the business activity in question. It calculated as the naira difference between total revenue and total expenses Output: - This is the number of units of goods produced in a specific time period. The period could be monthly or yearly. Retention: Retention refers to employees’ abilities to not only absorb and retain training or specialized skills, but to apply the learned skills to their job. Worker/Employee retention: Refers to the ability of an organization to retain its employees Sales quantity: This is the number of units of goods sold in a specific time period. The period could be daily, weekly, monthly, quarterly, biannually or yearly. Consumer satisfaction: Consumer satisfaction is a term that measures how products or services supplied by a company meet or surpass a customers’ expectation. Customer satisfaction is important because it provides marketers and business owners with the metric that they can use to manage and improve their businesses as well as shows how productively relevant the organisation is to its business environment.   CHAPTER 2 REVIEW OF RELATED LITERATURE 2.1 CONCEPTUAL REVIEW 2.1.1 Labour turnover Labor turnover, also known as staffing turnover, is defined as the ratio of employees who leave a firm due to attrition, dism

  • Anonymous

    21 hours ago

    Thank you for your reliability and swift service Order and delivery was within the blink of an eye.

  • Anonymous

    1 day ago

    It's actually good and it doesn't delay in sending. Thanks

  • Anonymous

    3 days ago

    I got the material without delay. The content too is okay

  • Anonymous

    1 week ago

    Thank you guys for the document, this will really go a long way for me. Kudos to project shelve👍

  • Anonymous

    1 week ago

    You guys have a great works here I m really glad to be one of your beneficiary hope for the best from you guys am pleased with the works and content writings it really good

  • Anonymous

    1 week ago

    Excellent user experience and project was delivered very quickly

  • Anonymous

    2 weeks ago

    The material is very good and worth the price being sold I really liked it 👍

  • Anonymous

    3 weeks ago

    Wow response was fast .. 👍 Thankyou

  • Anonymous

    3 weeks ago

    Trusted, faster and easy research platform.

  • TJ

    3 weeks ago

    great

  • Anonymous

    3 weeks ago

    My experience with projectselves. Com was a great one, i appreciate your prompt response and feedback. More grace

  • Anonymous

    3 weeks ago

    Sure plug ♥️♥️

  • Anonymous

    3 weeks ago

    Thanks I have received the documents Exactly what I ordered Fast and reliable

  • Anonymous

    1 month ago

    Wow this is amazing website with fast response and best projects topic I haven't seen before

  • Anonymous

    1 month ago

    Genuine site. I got all materials for my project swiftly immediately after my payment.

  • Anonymous

    1 month ago

    It agree, a useful piece

  • Anonymous

    1 month ago

    Good work and satisfactory

  • Anonymous

    1 month ago

    Good job

  • Anonymous

    1 month ago

    Fast response and reliable