IMPACT OF LEADERSHIP ON EMPLOYEES PERFORMANCE IN AN ORGANIZATION (A CASE STUDY OF DANGOTE FLOUR MILLS PLC, LAGOS STATE)

Abstract

This study examines the impact of leadership on employees performance in an organization. The view of the research work is to bring to limelight the importance and role of leaders to their workers or employees in an organization. Questionnaires and interview method were used to collect data. The secondary source which entails the use of published materials were also used for data collection. The random sampling was used to select the respondents for the study while the chi-square method was used to test the validity or otherwise the hypotheses formulated. Findings revealed that employee satisfaction with his boss leadership will motivate him to performance. It was recommended among others that leaders should ensure that their behavior is tailored to meet the needs of the subordinates in the organization.

TABLE OF CONTENTS

Title Page

Certification

Dedication

Acknowledgement

Abstract

Table of Contents

Chapter One: Introduction

1.1       Background to the Study

1.2       Statement of Research Problem

1.3       Objectives of the Study

1.4       Research Questions

1.5       Research Hpotheses

1.6       Scope of the Study

1.7       Significance of the Study

1.8       Limitations of the Study

1.9       Operational Definition of Terms

Chapter Two: Literature Review

2.1     Introduction

2.2     Definition of Leadership

2.3     Theories of Leadership

2.4     Qualities of a Good Leader

2.5     Types of Leadership

2.6     Leadership Styles

2.7     Effect of Leadership on Employee’s Performance

2.8     Summary of the Chapter

Chapter Three: Research Method

3.1     Introduction

3.2     Research Design

3.3     Population of the Study

3.4     Sample/Sampling Procedure

3.5     Methods of Data Collection

3.6     Instrument of Data Collection

3.7     Method of Data Analysis

Chapter Four: Data Presentation, Analysis and Interpretation

4.1     Introduction

4.2     Data Presentation and Interpretation

4.3     Data Analysis and Hypothesis Testing

4.4     Discussion of Findings

Chapter Five: Summary, Conclusion and Recommendations

5.1     Introduction

5.2     Summary of Findings

5.3     Conclusion

5.4     Recommendations

5.5     Suggested Area for Further Study

References

Appendix I

Appendix II

CHAPTER ONE

INTRODUCTION

1.1            Background to the Study

Organization exists in order to achieve some goals in the society and for the organization to be able to achieve these goals, the organization needs leaders that can be able to put these materials and human resources effectively and efficiently to achieve the set goals.

Leaders are meant to help organization, achieve its objectives or goals by coordinating, in away if the subordinates see their leaders as a bas leader, it can affect performance in the organization, that is when subordinate see their leaders in a bad light. But if they see their leaders as a good leader, then this helps employees to improve in their performance in achieving the organizational goals (Zimmere & Scorborough, 2009).

This project is about leadership in organization, the primary focus is managerial leadership as opposed to parliamentary leadership in a peer group. The research presents a broad survey of theory and research on leadership in formal organization. The topic of leadership effectiveness is of special interest because it can help organization to achieve its objectives.

It has already been pointed out, leadership is important in the attainment of organizational objectives. This is because, it is the leaders that are coordinating the activities of people in the organization and ensuring that the purpose of the organization is achieved. The way subordinate sees their leaders can affect their performance in organization. Thus, when the subordinate see their leaders in bad light such perception will affect their performance accordingly. It is in view of this that the study wants to look at the impact of leadership on workers using Dangote Flour Mills Plc, Lagos State as a case study.

1.2            Statement of Research Problem

Leadership is an essential phenomenon in any organization. Leaders are meant to help the organization to achieve its objectives by coordinating people and resources. Organization exists in order to achieve some goals in the society. And for the organization to be able to achieve the resources (both human and materials) are needed.

These human and material resources can be used optimally when they are properly coordinated and controlled. Leaders are very essential in an organization. This is because the employees or subordinates perception of the leaders can affect their utilization of the resource in the attainment of the organizational goals.

Thus, if the subordinate is satisfied with their leaders, they will perform optimally in the utilization of the organization resources. On the other hand, if the subordinates are not satisfied with their leader in the organization, such dissatisfaction affects their performance negatively. It is in view of this fact that the study wants to look at the impact of leadership on workers performance by using Dangote Flour Mills Lagos State as a case study.

1.3            Objectives of the Study

The following are the objectives of the study.

i.        To find out if employee satisfaction with his boss leadership will motivate him to performance.

ii.       To examine if leadership geared towards the needs of the employee will motivate them to performance.

iii.      To ascertain if workers perception of their fairness in dealing with subordinates will motivate them to performance.

1.4            Research Questions

The following research questions shall direct the study:

i.        To what extent does employee satisfaction with his boss leadership will motivate him to performance?

ii.       To what extent does leadership geared towards the needs of the employee will motivate them to performance?

iii.      To what extent does workers perception of their fairness in dealing with subordinates motivate them to performance?

1.5            Research Hypotheses

          Hypothesis I

Ho:   Employee satisfaction with his boss leadership will not motivate him to performance.

H_I:    Employee satisfaction with his boss leadership will motivate him to performance.

          Hypothesis II

Ho:   Leadership geared towards the needs of the employee will not motivate them to performance.

H_I:    Leadership geared towards the needs of the employee will motivate them to performance.

Hypothesis III

H₀:    Workers perception of their fairness in dealing with subordinates will not motivate them to performance.

H₁:    Workers perception of their fairness in dealing with subordinates will motivate them to performance.

1.6            Scope of the Study

Dangote Flour Mill Plc, Lagos State is a large organization questionnaire will be distributed to the different categories of employees ranging from top, middle and lower management in all the departments.

1.7            Significance of the Study

The significance of the study can be subdivided into two broad categories, namely theoretical significance and practical significance.

Theoretical Significance: This study can enhance people’s understanding of leadership as an important phenomenon. This is because the postulations and generalization of this study regenerate researcher’s interest into looking at the various aspects of leadership in the organization; such researcher’s interest is generated by the postulation of this study which can help enrich the literature on leadership understanding concept.

Practical Significance: This study is a case study. As a study, the postulation and findings of the study can be used by the organization in order to enhance its quality of leadership. Also other organization can take lessons from the recommendation of this study to enhance the qualities of their leaders and optimally utilize them towards the attainment of the organization objectives.

1.8            Limitations of the Study

The researcher in the course of this study encountered a lot of problems, out of the problems the researcher was language. It was difficult communicating with the respondent due to language barrier.

Another problem encountered during the research work was poor responses from the inventory manager due to lack of proper inventory control of raw materials.

Respondent apathy: This is as a result of respondent withholding information or giving wrong information because they are not willing to disclose the organization strategy.

Finally, was the attitude of the respondents most especially in the logistics department, many of the respondents in that section were skeptical of the intention of the researcher and refused to cooperate. The attitude of these respondents can be seen from the fact that more than half of the questionnaires distributed by the researcher were not returned.

1.9            Operational Definition of Terms

The following terms were defined as used in the study.

Leadership: This is the act of including people to do what one wants them to do.

Organization: This is the structural process in which people interact for objectives.

Management: This simply means the act of getting things done through people, hence management may be defined as a social process of planning, coordinating, directing, supervising, communicating, staffing and controlling of all resources in order to achieve organizational objectives.

Employees Goal: This is the desire or objective which employees strive to attain.

Organizational Goal: This is the benefit which the employees get for the contribution towards the attainment of the organizational goal.

Perception: This refers to the way, the employees view things in the organization.

Leadership Style: This is the way of leading subordinates which is adopted by the leaders.

Motivation: These are the forces that determine the direction of an employee’s behviour, his level of efforts and persistence in an organization.

Work: This is a means in which an employee takes to satisfy the needs or to obtain a reward in an organization.

Participation: This is the involvement of leaders and subordinate in order to attain the organizational goals.

Performance: This is the execution, achievement and accomplishment of both leaders and subordinate in the organization.

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