ABSTRACT
This study was carried out on the impact of organizational communication methods on the efficiency of employees in delta state. The study was carried out to examine type of communication methods that are practiced in organizations, determine if those methods have been effective in driving organizational productivity, explore problems or barriers to effective communication in organizations and ascertain if organizational communication methods has a significant impact on the efficiency of employees. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprised of employees of the two selected private organizations in Asaba Metropolis in Delta State. In determining the sample size, the researcher purposefully selected 110 respondents and 100 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables, and mean scores. The hypotheses was tested using Pearson correlation statistical tool, SPSS v23. The result of the findings reveals that the type of communication methods practiced in organizations includes: team level communication, interpersonal communication, directional communication and written communication. The study also revealed that organizational communication methods has a significant impact on the efficiency of employees. Therefore, it is recommended that for an effective and efficient employees performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed, to mention but few.
TABLE OF CONTENTS
Cover Page
Title Page
Declaration i
Certification Page ii
Dedication iii
Acknowledgment iv
Table of Content v
Abstract vii
CHAPTERONE: INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Research Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Hypotheses of the Study
1.6 Scope of the study
1.7 Significance of the study
1.8 Limitation of the Study
1.9 Operational Definition of Terms
1.10 Organization of the study
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction
2.1 Conceptual Review
2.2 Theoretical Review
2.2.2 Stakeholder Theory
2.2.3AgencyTheory
2.3 Empirical Review
2.4 Summary of Empirical Studies
2.5 Gap in Literature
CHAPTER THREE: RESEARCH METHODOLOGY
3.0 Introduction
3.1 Research Design
3.2 Population of the Study
3.3 Sample Size and Sampling Techniques
3.4 Methods of Data Collection
3.5 Model Specification
3.6 Methods Data Analysis
CHAPTER FOUR: DATA PRESENTATION AND DISCUSSION OF RESULTS
4.1Presentation of Data
4.1.1Descriptive Statistics
CHAPTERFIVE: SUMMARY, CONCLUSION
AND RECOMMENDATIONS
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations
References
CHAPTER
ONE
INTRODUCTION
1.1 Background Of The Study
Organizations are classified as high, medium, or low
flyers across the world based on how they interact with their operational
environment in terms of social obligations, task and service delivery to
clients and workers. The purpose of an organization is to make money through
producing goods and services. In order to achieve the desired results, the
business must hire personnel who are both efficient and dedicated to the task
at hand. Committed employees are the ones who are praised for their efforts,
and who are praised by organizations in order to attain products and
objectives. There will be no organizations if there is no communication,
according to (Nwagbara, E. Oruh, C. Ugorji, N., and Ennsra,M. 2013). The
communication abilities of an organization’s management determine how well it
meets its aims, fulfills its social duties, or does both. If managers
communicate well, the organization will more likely achieve its objectives.
Communication, according to Pillay K. and Hoque N. (2015), is the process of
meaningful contact between humans. It is the act of transmitting information as
well as the process of exchanging meanings in order to achieve comprehension. A
sender, a message, a channel, and a recipient are all necessary components of
communication. Even if the receiver is not involved or aware of the sender’s
communication aim at the time of communication, it is preferable that the
communicating parties have a communicative common ground. As a result,
communication may take place over long periods of time and space. Daramola
(1997) claims that communication is everywhere. It occurs everywhere, at all
times and in all places. It can be found everywhere around us. Today, there is
growing worry, discussion, study, and misunderstanding throughout the world
about how managers execute their jobs – management performance – as well as
organizational performance – the measure of how well organizations accomplish
their duties. As a result, good communication is critical for every
organization’s continuous survival. Effective co-ordination of its resources
(human and non-human) into desired and efficient working units requires good
communication. Lack of knowledge will undoubtedly cause disorder, and
organizational goals in terms of worker productivity will become unreachable
due to a lack of communication, since successful personnel utilization is dependent
on good communication systems. Workers’ productivity, which is defined as the
measure of how successfully resources are brought together in an organization
and used to achieve a set of results, may be reached through communication
(Taylor N. 2015).
Conductive, efficient communication aids in the
achievement of organizational goals. Efficiency, mutual understanding, and
effectiveness are all aided by excellent communication. In the office,
communication may flow in both directions: from management to employees and
from employees to management. Instructurers, inquiries or questions, and the
submission of forms for making decisions are the most common types of
information that move from management to employees. While information flowing
from subordinates to management takes the shape of protests, ideas, supplying
information, and complaints, among other things.
In every corporation, there are several
communication methods in use in the office, which may be oral or written.
Regardless of the technique used, it must result in mutual understanding
between the two people involved. The degree to which this comprehension is
achieved is determined by the message’s clarity and the receiver’s capacity to
detect intended meanings. The nature of the message and the sender of the
message determine the communication tactics to be utilized in an office.
Because messages, media, persons, and message recipients differ, careful
consideration of the medium to employ is required. Some of the aspects to
consider are speed and accuracy, the nature of the message, the receiver and
sender of the message, the media to use, and so on. (Lukaszewski, J. 2006). The
following is an explanation of the aim of communication: i. Establish and
distribute an enterprise’s goals. ii. To devise strategies for achieving them
iii. To manage human and other resources in the most efficient and effective
manner possible. iv. To keep track of performance in order to stay on track
with specified goals and objectives. According to Amiayo (2005), a lack of knowledge
would inevitably result in disorder, and organizational goals will be missed.
Individual communication is critical in every business, and it cannot be
overstated.
1.2 Statement of the Problem
Although communication is unquestionably important
for the successful and efficient administration of any firm, managers and chief
executives have found it to be difficult and stressful due to several
impediments. Communication overload, poorly expressed messages, inappropriate
medium, poor listening and premature evaluation, grapevine, hostility between
participants, bureaucracy, social distance, communication filtering, and
distractions by personal and family problems are all examples of communication
barriers.
Due to misunderstanding, there is also a contradiction
between the function of communication and the achievement of organizational
goals. According to Himelstein A.(2015), the growing understanding of the
significance of communication has sparked a lot of study in corporate
communication, which has revealed that efficient communication among employees
improves a lot of what is deemed vital in businesses. The reality is that in
organizations, good communication is not allowed to flow freely. The attitude
of management and workers has a negative impact on labor productivity. Finally,
numerous communication systems have been deployed in workplaces that have
nothing to do with productivity since the appropriate system is not utilized at
the appropriate moment to the appropriate individual. As a result, the purpose
of this study is to determine the influence of organizational communication
strategies on staff efficiency in Delta State.
1.3 Objective of the Study
The broad objective of this study is to examine
impact of organizational communication methods on the efficiency of employees
in Delta State.
Specifically, the study seeks to:
1.
Examine type of communication methods
that are practiced in organizations.
2.
Determine if those methods have been
effective in driving organizational productivity.
3.
Explore problems or barriers to
effective communication in organizations.
4.
Ascertain if organizational
communication methods has a significant impact on the efficiency of employees.
1.4 Research Questions
The research is guided by the following:
1.
What are the type of communication
methods practiced in organizations?
2.
Are the methods of communication been
effective in driving organizational productivity?
3.
What are the problems or barriers to
effective communication in organizations?
4.
Does organizational communication
methods has a significant impact on the efficiency of employees?
1.5 Research Hypothesis
Ho: There is no significant
relationship between organizational communication methods and the efficiency of
employees.
Ha: There is a significant
relationship between organizational communication methods and the efficiency of
employees.
1.6 Significance of the Study
The general the purpose of communication in an
organization is to effect change and to influence actions towards the
realization of organizational goals. Communication is therefore a foundation
stone upon which other activities and functions of the organization depends.
Findings from this study will provide management of
both private and public organizations and other counter parts information in
making policies and decision making toward improving the efficiency of their
Staff. The result of the the study will further help to suggest a proactive
communication means that will guarantee high productivity of the workers
thereby enhancing the duties of the organization. Empirically, findings from
the study will also serve as a reference point for other student and scholars
intending to conduct a study on related topic.
1.7 Scope of the Study
The scope of this study borders on the impact of
organizational communication methods on the efficiency of employees. The study
will examine type of communication methods practiced in organizations. It will
ascertained if those methods have been effective in driving organizational
productivity. It will further explore problems or barriers to effective
communication in organizations. The study however is delimited to two selected
private organizations in Asaba Metropolis in Delta State.
1.8 Limitation of the Study
Like in every human endeavour, the researchers
encountered slight constraints while carrying out the study. The significant
constraint was the scanty literature on the subject owing that no recent study
was conducted on communication method in organizational efficiency thus the
researcher incurred more financial expenses and much time was required in
sourcing for the relevant materials, literature, or information and in the
process of data collection, which is why the researcher resorted to a limited
choice of sample size. Additionally, the researcher will simultaneously engage
in this study with other academic work. However in spite of the constraint, all
were downplayed by the researcher while ensuring that the best is given.
1.9 Definition of Terms
Communication:
Communication is simply the act of transferring
information from one place, person or group to another. Communication involves
process of sending and receiving messages through verbal or nonverbal means,
including speech, or oral communication
Employees Efficiency:
Employee efficiency is an employee characteristic
and relate to the speed and accuracy of an employee at the job task. The
concept relates to employeee productivity – the more efficient they are the
more productive they will be if managed correctly.
Organizational Productivity:
Organizational Productivity is the capacity of an
organization, institution, or business to produce desired results with a
minimum expenditure of energy, time, money, personnel, materiel,
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