THE IMPACT OF DELEGATION IN THE ATTAINMENT OF ORGANIZATION GOALS (A CASE STUDY OF I.C. GLOBAL BANK LIMITED)

The research work focused on the impact of delegation of authority in the attainment of organizational goals. ( A Case Study of I.C. Global Bank Limited). The data for  the analysis and information employed in this study was collected from the organization under study. The data collected analyzed in a tabular form showing number of respondent using the simple percentage distribution method and it was observed by the researcher that delegation of authority result in Quick discussions in the organization under study gives top management more time for strategic planning and policy making and as a motivational factor for subordinations.

On the basis of the findings of this study it was recommended among others, the capability of a subordinate must be known, before delegating adequate resources must be provided, mistakes must be permitted, subordinates should be protected from outside criticisms; communication should be kept open and often completed staff should not be over loaded and a host of other.

Title page

Certification

Dedication 

Acknowledgment

Abstract 

Review of literature 

Management is getting work done through the effort of other people, this entails the process of delegation and entrusting authority and responsibilities to others. Delegation is not just the arbitrary shedding of work or the issuing and the following of orders. It is the creation of a special manager subordinate relationship within the formal structure of the organization.

The concept of delegation may appear to be straight forward, but any one with experience of a work situation is likely to be aware of the importance of delegation.  Success delegation is a social skill. Where managers lack this skill or do not have sufficient awareness of people – perception, there are two extreme forms of behaviour, which can result, firstly, at one extreme is the almost total lacks of meaningful delegation.  Subordinate staff are only permitted to operate within closely defined and often routine are of work, with detailed supervision staff are treated as if they are in capable of thinking for themselves and given little or no opportunity to exercise initiative or responsibility.  Secondly, at the other extreme there can be an excessive zeal for so-called delegation when a manager resources, often with only minimal guidance or training, and expects them to take the consequence for their own action or decision these super-delegated to misuse of the practice of delegation, somehow, such a form of behaviour is not delegation.  It is abdication of the managers responsibility.  Other of these to extreme form of behaviour can be frustrating and potentially stressful for subordinate staff; and unlikely to lead to improve organizational effectiveness.

I.C Global Micro Finance Bank was formally commissioned on the Thursday of August 25th 2006 by a representative of the government of Delta State.  The fundamental concepts of the bank is that of staff sustaining financial institution owned and manage by the group providing credit, receiving deposits and other financial services to its members.

The long and short term claim is to promote increased grass root economic and social development for both individuals and organization is through the rapid enhancement and the development of productive activities in the rural and urban area.

The problems of the motivated work force, job dissatisfaction stress, low productivity, reluctance by the superior to delegate, managers lacking the ability to delegate in the organization have made the researchers to evaluate the impact of delegation of authority in attainment of the organization goals using I.C. Global Bank Limited, Ozoro as a case study.  And based on the findings of the study, implemented recommendations would be made.

The purpose of the study are as follows-

The significance of the study  are as follows-

 

 The following research Questions will serve as a guide to which the study will take.

This study covers an area of Delta State Private Sector, particularly I.C. Global Bank Limited, Ozoro this is located in Ika North Local Government Area Delta State.

The following are the limitation of the study most of the staff of I.C. Global Bank Limited, Ozoro reluctant in disclosing some necessary information to me.

During the visit to I.C. Global Bank Limited Ozoro, I found it difficult to reach out to most of the staff.

The following terms are defined to provide ample clarity in the study.

Employee: An individual engaged to perform appropriateness of the goals. An organization is pursuing and the degree to which the organization achieve those goals.

Delegation: Delegation is the assignment of authority and responsibility to others in order to carryout certain assignment.

Job Performance: Organization have to be defined as social unit that pursue specific goals which they are structured to serve.

Motivation: Psychological force that determines the direction of a persons behaviour in an organization. 

Productivity: The output of an employee over a period of time.