ABSTRACT
In
recent years the relationship between information technology and productivity
has become a source of debate. The empirical research generally did not
significant productivity improvement associated with IT investment, more
recently, as new data are identified and new methodologies are applied, several
researchers have found evidence that IT is associated not only with improvement
in productivity, but also in intermediate measures, consumer surplus, and
economic growth.
This report shows a details analysis of tends in ICT
use by the bank business sector by looking in particular at the use of
computer, the internet and the web. This is done against the background of a continues
increase in the proportion of business using ICT is in the study also review the
specialized literature estimating the productivity impact of ICT used at the
firm level in a number of developed countries. It then present the result of
the empirical analysis measuring the impact of ICT use on productivity in manufacturing
firm, both at a general level and also by geographical, industry, branch, firm
age and size. The result indicates that the computer is important in the
countries.
TABLE OF
CONTENTS
CHAPTER ONE
INTRODUCTION
1.0 BACKGROUND OF THE STUDY
1.1 STATEMENT OF PROBLEM
1.2 PURPOSE
OF THE STUDY
1.3 SCOPE
OF THE STUDY
1.4 RESEARCH
QUESTIONS
1.5 SIGNIFICANCE
OF THE STUDY
1.6 LIMITATION
1.7 DEFINITION
OF TERMS
COMPUTER
TECHNOLOGY
CHAPTER TWO
2.0 REVIEW
OF LITERATURE
CHAPTER THREE
3.0 RESEARCH
METHODOLOGY
3.1 RESEARCH
DESIGN
3.2 POPULATION
OF STUDY
3.3 SAMPLE
AND SAMPLING PROCEDURE
3.4 INSTRUMENT
FOR DATA COLLECTION
3.5 VALIDATION
OF THE RESEARCH INSTRUMENT
3.6 METHOD
OF DATA ANALYSIS
CHAPTER FOUR
4.0 DATA PREENTATION AND ANALYSIS
CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 SUMMARY OF FINDINGS
5.2 CONCLUSION
REFERENCES
CHAPTER ONE
INTRODUCTION
1.0 BACKGROUND OF THE STUDY
As
a result of development in social consciousness, sophistication in business,
increasing literacy rate and innovation in science and technology, this has
changed the structure content and methodology of secretarial administration.
The traditional method of secretarial administration which is characterized by
the use of manual machine in handling incoming and outgoing mails, varieties of
clerical duties like word processing including typesetting of letter, memos,
reports, shorthand writings and transcription and other text materials. They
now become inadequate for handling information needed by today’s organization
especially in the banking sector. The traditional approaches of secretarial
administration were designed to carry average load of activities often
resulting in the transactions that have to be put toward till another time.
Accuracy of information cannot be guaranteed, errors that are costly were
occurring and important data misplaced. Extra time resource were required to
clear backlogs storage facility in efficient, especially when there is large
data shifting through them to extract information required could be very clumsy
because of this complexities in handling data banks today require modern tools
that will enable them get relevant information easily and on time, rather than
manual equipment. A computer is any machine or device which under the control
of stored program can accept data in prescribed form process the data and supply
the result as information in a specified form. Computers have certain
characteristics that make them excellent tools for secretarial administration.
The speed with which it processes information has helped in quick decision
making in organization. Information is now stored in a compressed form,
occupying less space in the office. The use computer technology has also
improved the customers’ service at the bank as they can now enjoy quick access
to information which improves productivity. The use of the spread sheets and
ATM Cards to process accounts and mathematical tables has reduced long queues
in banking procedures. Computer has also expanded to the use of desktop design
for their employees. According to Okoko, 2001 computer technology has resulted
to the emergency of many concepts like E-Government, E-commerce , E-supermarket
etc. this implies therefore that computer technology application is not only
for secretarial administration in the banking sector but it is applied in all
fields of human Endeavour. Based on the above, the secretary must therefore
acquire the computer technology skill that will assist him/her to work in all
these fields.
1.1 STATEMENT OF PROBLEM
Since independence secretarial
administration has been geared towards the use of manual typewriter, shorthand
writing and the traditional office administration. Bu today’s office work has
been revolutionized due to expansion and complexity in the methodology of
office functions. Organizations like banking industry by their very nature do
to respond to changing technology faster than other organization therefore
there is need for secretaries on who the responsibility of running the office
lies on to acquire computer skills and competencies in order to effectively
carryout secretarial administration work in the bank.
1.2 PURPOSE
OF THE STUDY
The
purpose of the study is to find out the impact of computer technology in the
productivity of secretaries in the banking sector.
1.
Evaluate the traditional role of
secretaries in the banking sector.
2.
Identify the impacts of computer
software packages used by secretaries in the banking sector
3.
Identify the impacts of computer
technology on the productivity of secretaries in the banking sector.
4.
To identify the challenges posed by
computer technology in the productivity of secretaries in the banking sector.
1.3 SCOPE
OF THE STUDY
For the purpose of this study, the
impact of computer technology on the productivity of secretaries in the banking
sectors, only in Owerri the researcher has no intension of studying the above
stated study outside Owerri because every data and fact needed for this
research will be provided by some selected banks in Owerri
1.4 RESEARCH
QUESTIONS
The following research questions will
guide the study
1.
What is the traditional role of
secretaries in the banking sector?
2.
How adequate and relevance is computer
technology?
3.
What impact has computer technology on
the productivity of secretaries in the banking sector?
4.
What type of computer technology skill
that secretary working in the banking sector require?
5.
What are the challenges posed by
computer technology on the productivity of secretaries in the banking sector?
1.5 SIGNIFICANCE
OF THE STUDY
The study is meant to discover the
impact of computers technology on secretarial administration in the banking
sector. It reveals the extent to which the modern computer packages has added
in efficiency of secretarial work in the bank will appreciate the level of
computer skills and competencies required of them. The study will be a good
reference material to the banking sector to measure the computer skill level
required of secretaries they employ to optimize productivity.
1.6 LIMITATION
The research during the course of the
study faced certain constraints. Among them is time constraints, this is
because the period expected of the researcher being a student was two short to
complete the work moreover there are few computerized banks around the
researcher’s environment and unavailability of time to travel to places where
such banks were found. Finally, the unresponsive nature of some the people
encountered by the researcher violated the finding of the researcher. However,
it is unlikely that would adversely affect the validity of the finding.
1.7 DEFINITION
OF TERMS
COMPUTER
TECHNOLOGY
There is no doubt that computer
technology has had a great impact on society and also brought many technical
developments with it, it has brought many changes to the way we live as
individual as well as members of societies and organizations. It has had major
effects and changes on the economy, health, education, industry etc. the
ability of computers in gathering, processing presenting and sending large
amount of information has had major changes in the way large organization as
well individual organize their lives.
For people with enough technical
knowledge on computers, the amount of technical knowledge involve in the field
of computer technology is over whelming. It is also a field that changes fast
enough for people to keep peace with.
SECRETARY
This
is an assistant who possesses a mastering of office skill demonstrates the
ability to assume responsibility without direct supervision, exercises
initiative and judgment and make decisions within the scope of assigned
authority.
BANKING SECTOR
This
is a financial institution which carries on any banking business or financial
transactions whether lawfully or unlawfully as defined in the bank and other
financial institution decree (ACT).
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