TABLE OF CONTENTS
Cover page
Title page
Approval page
Dedication
Acknowledgement
Table of contents
CHAPTER ONE
Introduction
1.1
Background
of the study
1.2
Statement
of problem
1.3
The
purpose or objective of study
1.4
Significance
of study
1.5
Delimitation
of study
1.6
Short
history of first bank of Nigeria plc (FBN)
1.7
Hypothesis
CHAPTER TWO
Literature review
2.1
THE EVOLUTION OF THE COMPUTER
2.2 DEFINITION AND NATURE OF A COMPUTER
2.3
CLASSIFICATION OF COMPUTER
2.4 COMPUTER CRIME/COMPUTER ABUSE
2.5 THE
IMPACT OF COMPUTER ON BANKS.
2.6 COMPUTER
AND BANKING
2.7 MISCONCEPTION
ABOUT THE COMPUTERS
2.8 HINDRANCES TO COMPUTER APPLICATION IN
NIGERIAN BANKS.
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 RESEARCH
DESIGN .
3.2 POPULATION.
3.3 SAMPLING
TECHNIQUES.
3.4 DATE
COLLECTION TECHNIQUES.
3.5 VALIDATION
OF INSTRUMENTS
CHARTER FOUR
4.1 PRESENTATION
AND ANLYSIS OF DATA
CHAPTER FIVE
SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 SUMMARY OF
FINDINGS.
5.2
CONCLUSION
5.3
RECOMMENDATION
REFRENCES
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
Let us start by
defining what a computer is.
A computer could be
defined as an electronic device capable
of accepting data, performing ordered operations on data and reporting on the outcome of these operation. This
electronic tool can be used to store
information’s on magnetic tapes, diskette, hard diskette, analyze it and
produce information’s as required from the data on them; in other words, it is an
information-processing machine.
A computer is a very fast
electronic processing machine which has high storage capacity , it can perform
large repetitive and complex
calculations with utmost accuracy and at an astonishing speed. In the
past, record keeping has been manual, mechanical and developed through
the age of machine assisted into the present day computer age which we are in.
The computer performs
many functions which includes input,
storage, processing and out put
functions.
The computer is an
advanced technological innovation which has evolved as product of our modern
society and a modern tool in management.
Though the computer is a
modern tool in our society, many people
approach the subject with apprehension and in certain cases develop absolute
fear for it for some obvious
seasons.
The computer came upon
the whole world so quickly and is seen now to affect our uarious lives in so in any different ways and also the general lack of knowledge of
this device has brought fear into the uninformed society.
The application of the
computer in the Nigerian economy is a very recent phenomenon. Its functions and
uses in the economic sector is also very new and has not been fully integrated
into the business sector.
The banking sector on the
other hand has seen the important of this device in this modern day banking
system and have now started bringing in the computer into various financial
services offered to its customers.
Manual keeping and
processing of data/information’s of the customers is extremely slow and cannot
cope with the increased sophistication of customers demand and volume of transaction in this
time.
It has been said that the
motor vehicle replaced the horse not because it is more convenient but because
the horse has become inefficient from the economic point of view.
For instance the
computation of information on three thousand salaried people manually involves
numerous cost which includes; personnel
cost, retirement, scheduling cost etc.
but using the computer would not involve
much cost instead it will perform
the job more accurately and speedily
than a manual operation.
However the coming of the computer as ealier stated has
some of it’s problems specially
to the banks; these includes personnel
and finance cost. These two things must be in place before any bank can
be computerized, personnel is very necessary for the effective running of any
computer. Computer can only be operated by human being only .
As stated by Charlse A. Myres my computer can read, that is input, my computer can add,
that is out put, it can even remember better than man. That is memory; but
my computer cannot lone, that is human being; all
this adds to the fact that trained personnel is needed for the effective
running of the compute.
In conclusion, the
computer is a device that is capable of performing per-determined tasks, faster
and more accurately now.
1.2 STATEMENT OF PROBLEMS.
Before the
computerization of first banks of Nigeria Plc. There existed some problems which includes.
1. Long queues of customers observed
in first bank of Nigeria Plc were because their operations were partly
manual.
2. Assessment of information had been
difficult because the systems were not fully on- line and real-time.
3. Information were not kept properly
because they were in files and folders that would easily be misplaced or prone
to fire etc.
4. The first bank Plc had not
networked all their branches as a result the customers would not be
able to withdraw in stations other than the ones they had account.
5. Banking service in first bank of
Nigeria Plc was deployable before the full computerization of their
systems.
1.3 OBJECTIVE OF STUDY
The following are the
objective of the study.
1. To
find out whether the use of computer would reduce the long queues of customers
wanting to be attended to in the banking
hall of first bank of Nigeria Plc
2. To
discover whether the
computerization of first Bank would improved the assessment of information.
3. To investigate if the
computerization would improves the quality of information storage and retriual.
4. To examine if the computerization of first bank of Nigeria
Plc would make it possible for customers to withdraw or make transactions in
branches other than the bank where they have accounts,
5. To access whether the introduction
computer would improve the services of first Bank of Nigeria Plc.
1.4 SIGNIFANCE OF THE STUDY.
Since computerization
have been found to play a major role in increasing the efficiency of service in
the various industries or firms
including banking industry, the research
into the impact of computerization in banking industry becomes important.
This is necessary because
it would give a very good understand of what computers are, and their
contribution to increase efficiency in
the banking service.
However, works on computers
in business and banking in recent times have only tried to look into the
development of soft-ware and hard-wares for different services, but this
research is going to be looking into the impact of computer system on our
banking industry and also highlighting
the problems that hindered the adequacy of computer systems in the banking
industry .
The findings of this study are expected to help
banks, companies and other business enterprises to know the extent that
computerization have gone into- the banking industry in Nigeria.
The findings and
recommendation if fully implemented by the banks will improve their standard in
the level of computerization and increased efficiency
and generally improve bank/customer relationship.
1.5 DELIMITATION OF THE STUDY.
Study is imitated to
the first banks of Nigeria Plc
where actual computerization of some
of their banking services has been effectives.
The research would also
be carried out through a case study which will be more realistic than a survey.
A case study will be more suitable since it limits the work to
a certain bank-first bank of Nigeria
Plc branch though the researcher was able to get few information from other
computerized banks.
1.6.
SHORT HISTORY OF FIRST BANK OF
NIGERIA PLC (FBN)
Banking service in Nigeria dates as far back as 1892, when the African banking
co-operation was established . In 1894,
the banks were amalgamated by British
bank of west Africa when the later was established in Nigeria. It is this same British
bank of west Africa (BBWA) that has grovon in dimension and dynamism changing
it’s organizational name relatively to such
sources of change and following government directives. It has grown from British bank
for Africa to standard bank of Nigeria
(SBN) and is presently known as first bank of Nigeria (FBN) PLC
First bank is the oldest
bank in Nigeria. It is one of the banks in Nigeria
that have introduced the use of computer into it’s banking services. From this one is tempted to think sometimes that the name of the bank symbolizes it’s chronological position in
banking industry in Nigeria.
1.5 Research Questions.
1. is
there the existence of
computerization in first bank of Nig. Plc.
2. Had the computerization of
first bank of Nig plc improved the
services rendered by the bank?
3. Had the computerization of first bank
of Nig plc reduced the long queues
of customers observed
in the bank?
4. Had the computerization of first bank of Nig
plc improved the quality of information
storage and retrieval in the
bank?
5. had- the computerization n of first Bank of Nig Plc made it possible for
customers to withdraw or make transaction in branches other than the branch where they have accounts?
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